Specsavers Opiniões 

2660
•
TrustScore: 4.5 em 5

4,5

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

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Classificada 2 em 5 estrelas

Firstly my order hadn’t arrived after 2.5 weeks - when I phoned to query it they said they would send out an emergency pair of trial lenses to cover me and keep me updated on my order. The trial len... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Highly skilled optometrists who are equally as wonderful with my children as they are with me. Other staff are also friendly and very knowledgeable.

A empresa respondeu

Classificada 5 em 5 estrelas

Have been going annually to Hornby Specsavers since 2021 (vision keeps changing). Always lovely staff who know their stuff.

A empresa respondeu

Classificada 5 em 5 estrelas

I had ordered the wrong contact lenses and was going away. The guys were absolutely amazing and even got my lens all the way down the south of the South Island to the motel I was staying. Awesome serv... Ver mais

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4,5

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(2660)

588 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

The eye check this time was 'rushed'

The eye check this time was 'rushed' ! May be because they were very busy when I came. I felt like being treated as a product instead of a human being ! Plus they messed up one of my eyeglasses ! They gave me the wrong color and the other glass was very loosed ! (had to be adjusted 3 times !) Haven't really worn it yet, so don't know how they will perform. Will give an update some other time. I am considering going to other store next time. Profit before their customers' needs ! NOT recommended !

25 de julho de 2026
Opinião espontânea
logótipo da Specsavers

Resposta da Specsavers

Hi Lia, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Classificada 4 em 5 estrelas

The optometrist efficient and knowledgeable

The staff were all helpful, the optometrist efficient and had good listening skills, offering me what I need to make my work/life use of glasses user-friendly and the links to shop staff relevant.

I appreciated the shape tip for my face.

I would like to see an option for the updated lenses to be slipped into my current frames without the hefty price tag, however costs are astronomical in many areas these days.

2 de julho de 2026
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Resposta da Specsavers

Thank you, Debra!

Classificada 3 em 5 estrelas

senior people…

I disliked the fact that senior people are disadvantaged to being tested under the so-called health and safety issues. It appears one chair fits all is not appropriate.

Plus I booked for an eye test but felt I had no option to complete a hearing test

17 de julho de 2026
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logótipo da Specsavers

Resposta da Specsavers

Hi Judith - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Classificada 5 em 5 estrelas

before coming in was so scared but upon…

before coming in was so scared but upon arrival I was greeted so warmly and the team were so polite I think they knew I was very nervous ,the lady made the process so nice even though I was scared at first I was reassured I was in a safe place and im super grateful for the team the help me heal my eye and were also very good at making sure I knew exactly what was happening and how to handle the treatment , I got home and I was still blown away at the service I got i went and took some sweet treats back in for the staff to enjoy, the were so appreciative and at first wouldn't take the sweets because they said its just part of the job. ive been many places and never had the same treatment I received here. im so grateful for the experience and happy for specsavers that they have such beautiful mannerd and genuine employees

9 de julho de 2026
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logótipo da Specsavers

Resposta da Specsavers

Thank you!

Classificada 5 em 5 estrelas

Friendly Service and Easy Online Ordering

The staff were very friendly and supportive. They took the time to understand our needs and helped us choose the right products.

I also ordered contact lenses through the Specsavers website, and the ordering process was simple and convenient. The only difficulty was identifying which contact lens was for the left eye and which was for the right eye when each eye had a different prescription. Making this clearer on the website would be very helpful.

It would also be great to see more affordable prices or special discounts for students. Overall, I had a very positive experience and would recommend Specsavers.

30 de junho de 2026
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Resposta da Specsavers

Thank you, Shanuka!

Classificada 5 em 5 estrelas

Staff were very helpful

Staff were very helpful, the eye test was quick and easy! they helped me pick some frames that I liked and it arrived ahead of time. Highly recommend this store

30 de junho de 2026
logótipo da Specsavers

Resposta da Specsavers

Thank you, Dion! You're a star!

Classificada 5 em 5 estrelas

Best customer service

I had amazing experience with optometrist she had lots of patience while doing my eye check up. And Sam was amazing with her customer service.

18 de julho de 2026
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logótipo da Specsavers

Resposta da Specsavers

Thank you, Ran!

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