Firstly my order hadn’t arrived after 2.5 weeks - when I phoned to query it they said they would send out an emergency pair of trial lenses to cover me and keep me updated on my order. The trial len... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Firstly my order hadn’t arrived after 2.5 weeks - when I phoned to query it they said they would send out an emergency pair of trial lenses to cover me and keep me updated on my order. The trial len... Ver mais
A empresa respondeu
Highly skilled optometrists who are equally as wonderful with my children as they are with me. Other staff are also friendly and very knowledgeable.
A empresa respondeu
Have been going annually to Hornby Specsavers since 2021 (vision keeps changing). Always lovely staff who know their stuff.
A empresa respondeu
I had ordered the wrong contact lenses and was going away. The guys were absolutely amazing and even got my lens all the way down the south of the South Island to the motel I was staying. Awesome serv... Ver mais
A empresa respondeu
Pede aos clientes que escrevam opiniões
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I had amazing experience with optometrist she had lots of patience while doing my eye check up. And Sam was amazing with her customer service.

Resposta da Specsavers
Great experience, friendly/ knowledgeable staff

Resposta da Specsavers
Not satisfied with the glasses what I purchased. I required a glasses which can be safe to drive, but the glasses I received was not what I expected with no sun tint.

Resposta da Specsavers
I have been having trouble with my glasses since I first got them and they were 470 dollars, its the framesi have had trouble with, second frame after lensfell out and the nose pieces keep falling off,and i emailed them after multiple times going back to specsavers .The lady from the shop i got them from phoned me and said she was going to talk to the manager and be back to me in 5 minutes and I never heard back like another time. LAST TIME I USE THEM

Resposta da Specsavers
I placed an order for contact lenses online on June 26th for an expected dispatch in 1-2 days.
I then had next update on July 9th to say they have delays with their delivery.
I asked for my order to be canceled so I could re order elsewhere and instead I was reassured they would get me a free trial pair to time me over and an accurate ETA.
I've still heard nothing more and it's now July 18th.
Shocking customer service and monumental failure on delivery expectations. Give me my money back.

Resposta da Specsavers
Good reliable service from lovely people. It's good to have the continuity from one eye test to the next. Prices are reasonable.

Resposta da Specsavers
Efficient service. Straight forward process. Good follow up and a good price.

Resposta da Specsavers
The appointment was great. The staff at Queenstown Specsavers were amazing. The man who did my eye test was really helpful and very knowledgeable and I felt in very experienced hands. Delighted with the service.
The only seriously annoying thing about Specsavers is the harassment to make an appointment, and then once you have, you receive a couple of emails confirming, a text message on your phone - and I also received a phone call just after 8.30am on a Sunday confirming a mid-morning Monday appointment! I almost cancelled the appointment before I went as I felt seriously harassed and who calls that early on a Sunday! However once there, it was very professional and I was pleased I went.

Resposta da Specsavers
The personable & professional manner of each team member was outstanding.

Resposta da Specsavers
I had an excellent experience at Specsavers Hamilton CBD. Thank you, Jasleen, for your outstanding service. You were professional, kind, and highly knowledgeable throughout my appointment. You took the time to explain everything clearly and made me feel comfortable and well looked after. Your friendly and caring approach is truly appreciated. Thank you for providing such exceptional customer service!

Resposta da Specsavers
I was able to choose the smaller style glasses as my face is quite small.

Resposta da Specsavers
Pleasant experience,felt well looked after.

Resposta da Specsavers
Excellent staff young lady who served me when I picked up my glasses was amazing lady just wished I could remember her name

Resposta da Specsavers
Specsavers at Te rapa have very nice friendly staff and Nigel (a locum optician) was excellent in every possible way.

Resposta da Specsavers
The service was great, quick, questions were answered.
Mea was very good.

Resposta da Specsavers
Staff were pleasant, the experience was efficient and there wasn't a long waiting time.

Resposta da Specsavers
Very friendly helpful staff from the eye test right through to choosing the glasses they were very kind to me

Resposta da Specsavers
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