Specsavers Opiniões 

2661
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TrustScore: 4.5 em 5

4,5

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Firstly my order hadn’t arrived after 2.5 weeks - when I phoned to query it they said they would send out an emergency pair of trial lenses to cover me and keep me updated on my order. The trial len... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Highly skilled optometrists who are equally as wonderful with my children as they are with me. Other staff are also friendly and very knowledgeable.

A empresa respondeu

Classificada 5 em 5 estrelas

Have been going annually to Hornby Specsavers since 2021 (vision keeps changing). Always lovely staff who know their stuff.

A empresa respondeu

Classificada 5 em 5 estrelas

I had ordered the wrong contact lenses and was going away. The guys were absolutely amazing and even got my lens all the way down the south of the South Island to the motel I was staying. Awesome serv... Ver mais

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4,5

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(2661)

588 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Best customer service

I had amazing experience with optometrist she had lots of patience while doing my eye check up. And Sam was amazing with her customer service.

18 de julho de 2026
Opinião espontânea
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Resposta da Specsavers

Thank you, Ran!

Classificada 5 em 5 estrelas

Great experience

Great experience, friendly/ knowledgeable staff

27 de junho de 2026
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Resposta da Specsavers

Thanks for your lovely review!

Classificada 2 em 5 estrelas

Not satisfied with the glasses what I…

Not satisfied with the glasses what I purchased. I required a glasses which can be safe to drive, but the glasses I received was not what I expected with no sun tint.

17 de julho de 2026
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Resposta da Specsavers

Hi Jegan, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Classificada 1 em 5 estrelas

I have been having trouble with my…

I have been having trouble with my glasses since I first got them and they were 470 dollars, its the framesi have had trouble with, second frame after lensfell out and the nose pieces keep falling off,and i emailed them after multiple times going back to specsavers .The lady from the shop i got them from phoned me and said she was going to talk to the manager and be back to me in 5 minutes and I never heard back like another time. LAST TIME I USE THEM

13 de julho de 2026
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Resposta da Specsavers

Hi there, thanks for reaching out and sorry to hear you aren't happy with the quality of your glasses. All of our frames are manufactured in accordance with exacting international standards, and we believe them to be of the highest quality. We do offer a 2-year quality guarantee, where if, within 2 years of purchase, your glasses have any defects relating to material or production faults, we will repair or replace them for you, free of charge. If you would like, you can also reach out to our customer care team on 0800 401 269. Thanks, Tomi

Classificada 1 em 5 estrelas

I placed an order for contact lenses…

I placed an order for contact lenses online on June 26th for an expected dispatch in 1-2 days.

I then had next update on July 9th to say they have delays with their delivery.

I asked for my order to be canceled so I could re order elsewhere and instead I was reassured they would get me a free trial pair to time me over and an accurate ETA.

I've still heard nothing more and it's now July 18th.

Shocking customer service and monumental failure on delivery expectations. Give me my money back.

18 de julho de 2026
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Resposta da Specsavers

Hi Nicole, thank you for your feedback. We're disappointed to hear this. We strive to notify all our customers of any delay to their order, and we apologise if this was not the case on this occasion. If you would like to send your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback, our customer care team will look into your issue and reach out accordingly. Thanks, Tomi

Classificada 5 em 5 estrelas

Good reliable service from lovely…

Good reliable service from lovely people. It's good to have the continuity from one eye test to the next. Prices are reasonable.

14 de julho de 2026
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Resposta da Specsavers

Thanks for your amazing review!

Classificada 5 em 5 estrelas

Efficient service

Efficient service. Straight forward process. Good follow up and a good price.

7 de julho de 2026
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Resposta da Specsavers

Thank you, Amy!

Classificada 5 em 5 estrelas

Professional and Useful - But Too Much Harrassment to Get There!

The appointment was great. The staff at Queenstown Specsavers were amazing. The man who did my eye test was really helpful and very knowledgeable and I felt in very experienced hands. Delighted with the service.

The only seriously annoying thing about Specsavers is the harassment to make an appointment, and then once you have, you receive a couple of emails confirming, a text message on your phone - and I also received a phone call just after 8.30am on a Sunday confirming a mid-morning Monday appointment! I almost cancelled the appointment before I went as I felt seriously harassed and who calls that early on a Sunday! However once there, it was very professional and I was pleased I went.

6 de julho de 2026
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Resposta da Specsavers

Thank you, Misha!

Classificada 5 em 5 estrelas

Outstanding Service from Jasleen

I had an excellent experience at Specsavers Hamilton CBD. Thank you, Jasleen, for your outstanding service. You were professional, kind, and highly knowledgeable throughout my appointment. You took the time to explain everything clearly and made me feel comfortable and well looked after. Your friendly and caring approach is truly appreciated. Thank you for providing such exceptional customer service!

13 de julho de 2026
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Resposta da Specsavers

Wow! Thank you, Zubin! Feedback like this is what we love to see, and we can't even begin to express how delighted this makes us!

Classificada 5 em 5 estrelas

Specsavers at Te Rapa

Specsavers at Te rapa have very nice friendly staff and Nigel (a locum optician) was excellent in every possible way.

2 de julho de 2026
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Resposta da Specsavers

Thanks for your amazing review!

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