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Speed Photo Opiniões 

74
•
TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Min veninde og jeg har fået taget fire billeder i en af jeres automater, de lever overhovedet ikke op til kravene hvilket ikke er rimeligt, når man betaler for at få et godkendt pas foto. I skriver i... Ver mais

Classificada 1 em 5 estrelas

Lurendrejeri!! De tar betalt i automaterna, men kommer inga bilder. Riktigt dålig kundtjänst också som ej betalar tillbaka pengarna. Kommer ALDRIG använda igen. Håll er borta från dessa fotoautomater!... Ver mais

Classificada 5 em 5 estrelas

Trevligt kundtjänst bemötande. Mina bilder ville inte komma fram på mailen efter att jag skrivit in min adress när jag tog mina bilder i fotoautomaten. Kundtjänst skickade dom igen men dom kom fortfa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Det är väldigt smidigt att ta kort i automaten. Det bästa är att efteråt ser man fotona på skärmen och kan välja att ta om kort som man inte tyckte blev bra. Det är också lätt att betala med kort. Om... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Impressão de fotografias
  2. também em
  3. Fotógrafo
  4. Fotos para passaporte

Escrito pela empresa

Speed Photo is a modern photo service designed to make it easy for individuals to create, edit, and print high-quality photos quickly and conveniently. Our goal is to provide a fast, affordable, and reliable alternative to traditional photo studios, helping customers get professional results without the hassle. We offer a wide range of services, including professional headshots, passport photos, ID photos, and profile pictures that meet official requirements. Whether you need a compliant driving licence, passport or visa image, Speed Photo ensures accurate, high-resolution results with immediate delivery. In addition to professional photo services, we also provide creative and personal solutions such as fun photos, allowing users to create unique and engaging content. Our print from phone service makes it simple to turn digital memories into physical prints, giving customers an easy way to order photo prints directly from their mobile devices. At Speed Photo, we prioritize quality, accuracy, and customer satisfaction. We ensure that all images meet official standards where required, while also delivering natural and professional-looking results. We are committed to providing a secure and trustworthy service, handling customer data and photos with care. Serving customers across the Nordics, Speed Photo is the trusted choice for professional photos, photo printing services, and creative digital photo solutions fast, simple, and reliable.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

74 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 74% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,9

Todas as opiniões

(74)

64 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Pictures not printed and not sent to my…

Pictures not printed and not sent to my email. Also, no receipt wad printed nor sent... Terrible, makes one feel like it was a scam.

12 de janeiro de 2026
Opinião espontânea
logótipo da Speed Photo

Resposta da Speed Photo

Hi Pedro, sorry to hear about your bad experience. We would love more information about the transaction so we can see what went wrong.. and refund you. Could you pls contact info@speedphoto.eu. //Customer Service

Classificada 1 em 5 estrelas

Jag fotograferade fyra bilder i Speed…

Jag fotograferade fyra bilder i Speed Photos automat i Charlottenberg och fick dem i svartvitt trots att jag uttryckligen valde färg. Köpte därefter fyra bilder till och hamnade totalt på över 450 kr. När jag reklamerade de första bilderna fick jag svaret att det inte var fel på automaten, utan på mig som användare. Det bemötandet säger rätt mycket.
Som “kompensation” erbjöds jag en värdekod för ännu en fotografering. Efter att ha blivit anklagad för att ha använt deras egen maskin fel känns det som ett hån snarare än en lösning.
En riktigt dålig kundupplevelse från början till slut. Ni kan behålla värdekoden – tack och hej.

3 de dezembro de 2025
Opinião espontânea
logótipo da Speed Photo

Resposta da Speed Photo

Hej MY, det var mycket tråkigt att höra. Det är inte troligt att det är något fel som gör att bilderna blev svartvita. Vi kan även se att foton tagna i denna automat är både svartvita och i färg. Så tyvärr ser det ut som om du har valt svartvita bilder själv. Mvh Kundtjänst

Classificada 5 em 5 estrelas

Good service

Good and fast service.

20 de novembro de 2025
Opinião espontânea
logótipo da Speed Photo

Resposta da Speed Photo

Nice- Thanks a lot Irene!

Classificada 1 em 5 estrelas

Stark avrådan

Stark avrådan! Automaterna fugerar ej. Förra veckan testade jag en fotoautomat i Norrköping, efter att jag tagit kort går jag vidare i nästa steg för betalning men när man väl fyller i sina uppgifter hoppar man hela tiden tillbaka som i en loop. Jag kontaktar Kundtjänst som uppmanar mig att avsluta sessionen och börja om på nytt, så jag försöker igen - samma problem! Jag gjorde ett nytt försök idag fast med en annan automat, problem även där - man kan göra kort men det går ej att spara eller betala för dessa. Om du värdesätter din tid - sök dig till en fotograf eller ett annat märke på fotoautomaten.

17 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Kundeservice var meget hjælpsomme

Kundeservice var meget hjælpsomme, så selvom det selvfølelig er irriterende at automaten ikke fungerer, og der dermed ikke kom billeder ud, så har hurtigt svar, med konkrete løsningsforslag fra kundeservice været til stor hjælp.

9 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Vansinnigt dålig service

Vansinnigt dålig service, automaten har varit trasig i över 3 veckor. De säger att den ska fixas inom en vecka och nu när man ringer så kopplas man bara bort.
Deras svar här antyder dessutom att det skulle vara något återkommande eftersom de inte kan härröra vilken automat jag menar.

17 de setembro de 2025
Opinião espontânea
logótipo da Speed Photo

Resposta da Speed Photo

Hej, vilken automat menar du? Tack //Speed Photo

Classificada 1 em 5 estrelas

Vi har tagit photo i Falun fick inte…

Vi har tagit photo i Falun fick inte photon, ringde till speed Photo, fick ett nummer, vi gick till en annan automat, skrev värde nummer, fick inte photo där heller, vi gjorde reklemation fick inte våra pengar till baka. ett väldigt dåligt företag som tar dina pengar utan någon service

19 de agosto de 2025
Opinião espontânea
logótipo da Speed Photo

Resposta da Speed Photo

Hej, det var mycket tråkigt att höra =(. Vi vet inte vad som orsakade att du inte fick ut dina foto men vi betalar alltid tillbaka pengarna vid en reklamation. Reklamation av köpet görs via denna länk: https://www.speedphoto.eu/kundservice/reklamation. Lycka till! //Kundtänst Speed Photo

Classificada 1 em 5 estrelas

Mediocre

I am a French citizen living in Denmark, I need ID photos to renew my passport at the French consulate in Copenhagen. I just did some passport/ID photos at the automat in Frederiksberg shopping center (machine n° 701013).
The pictures have a white background, but French administration does not allow white background on ID photos, it has to be light grey. Plus the photos are too dark, my face is not clearly visible.
I paid 99 dkk for 4 photos I cannot use. The French consulate refused them.

6 de agosto de 2025
Opinião espontânea
logótipo da Speed Photo

Resposta da Speed Photo

Hi, we are sorry to hear about your experience :( . Hard to know what went wrong with the lightning in that booth. Pls do a refund here and you will get your money back: https://www.speedphoto.eu/dk/kundeservice/reklamationer.
//Customer service Speed Photo

Classificada 1 em 5 estrelas

Paid 100 SEK too much for locker and no way to claim back

we took a luggage locker in central station in stockholm
We had to pay 320 + extra 79 = 399 SEK for storing about 6 hours.
As this seemed extremely expensive , we checked later ( needed to catch train/flight) and read that max for 24hrs should 299 SEK.
And we paid 100 SEK too much.
We sent several mails , no response.
We tried to fill out a claim , but although all the boxes were ticked it every time says: error, try later.
By phone also not possible
Wo we feel cheated.

15 de maio de 2025
Opinião espontânea
logótipo da Speed Photo

Resposta da Speed Photo

This review is not ment for our company? Speed Photo don't operate any luggage lockers. //Customer service Speed Photo

Classificada 1 em 5 estrelas

Billedet

Billedet, jeg tog fra Speedphoto fotoautomat for et kørekort, blev ikke accepteret af kommunen. Fordi der stod, at billedet er garanteret, skrev jeg til kundeservice. De fortalte mig, at jeg skriver til dem meget sent. Hvad skal jeg gøre, hvis kommunen svarer sent?

3 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Zero stars - unusable photos

If I could give zero stars, I would. Using Speed Photo was an absolute disaster from start to finish—and the way they handle customers is nothing short of disgraceful.

I went in expecting a simple, hassle-free way to get passport photos, as their marketing so confidently suggests. Instead, I paid for digital photos that were completely useless. The files I received were a pathetic 33KB, nowhere near the 50KB minimum required by passport authorities. Why offer a passport photo service if your product can't even meet the most basic technical standards? It’s laughable—if it weren’t such a blatant rip-off.

And here’s the kicker: no warning, no disclosure, nothing. They happily take your money and leave you with files that are guaranteed to be rejected. When I contacted customer service, I was met with pure arrogance and zero accountability. Their response? Blame me for not reading the fine print, instead of owning up to the fact that their service is clearly not fit for its intended purpose.

Oh, and let’s talk about their website. It flaunts high-quality, professional-looking photos that suggest you're paying for top-tier results. Spoiler alert: you’re not. What you actually get is a cheap, low-res knockoff that feels more like a bad joke than a legitimate service. False advertising at its finest.

The whole experience feels like a scam disguised as a legitimate business. Save yourself the headache and go literally anywhere else if you need proper passport photos. The product is garbage, the customer service is worse, and the way they handle complaints is downright shameful.

24 de fevereiro de 2025
Opinião espontânea
logótipo da Speed Photo

Resposta da Speed Photo

Hi, we are very sorry to hear about your bad experience. Actually, the digital photo we send by email are minimum 200KB. If you got a picture with only 33KB something must have gone wrong. Of course we will give you a refund: https://www.speedphoto.eu/kundservice/reklamation //Customer service Speed Photo

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