Spoonflower Opiniões 

1655
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The live help agent who took over my Help chat from the chat bot provided excellent customer service. She was understanding, efficient, and decisive, determining that my shipment of swatches was los... Ver mais

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Classificada 3 em 5 estrelas

I've ordered several times. Each time there has been an issue with delivery. Recent one for 9 yards of fabric...never arrived. They finally resent after a lot of back and forth emails but then I was s... Ver mais

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Classificada 5 em 5 estrelas

I’ve had such a positive experience with Spoonflower! I love the huge variety of unique designs and how easy it is to find something that feels completely different from what you see in typical stores... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I had delivery and shipping issues with my 1st 2 orders. I had to call about my 1st order and then my 2nd order was never shipped. I did contact customer service both times and the response took longe... Ver mais

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Informações sobre a empresa

  1. Loja de papel de parede
  2. também em
  3. Loja de tecidos
  4. Loja self-service

Escrito pela empresa

Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(1655)

204 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

TERRIBLE experience

TERRIBLE. Lost my shipment, delayed, gave wrong dates, passive-aggressive customer service. Would not recommend.

1 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Alisha, so sorry to hear about your lost order. Our team is usually great about resolving these types of issues - we want you to receive what we printed just for you! I have requested information so we can get to the bottom of this for you. Thanks! Update: we have not received any additional information related to this order. Please feel free to reach back out to us again if this has not been resolved. Thank you!

Classificada 5 em 5 estrelas

You’ll Go Crazy Trying Not to But More!

I have been ordering from Spoonflower since at least 2018, and have nothing but high praise for this company. I’ve ordered lots of material, drapes, duvet covers, pillows and wallpaper. If you can imagine it, you should be able to find it. Any time (twice) I’ve had issues with an item, e.g.,errant, repeating mark on fabric, I’ve been given a store credit. Items ship very quickly, especially if it’s only fabric and not a sewn item; however, even more involved sewn items ship in less than 3 weeks. The biggest problem is not going broke trying to redo rooms with their amazing choices.

7 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much, Cheryl- so glad to have you as a long time customer! Enjoy!

Classificada 3 em 5 estrelas

The cotton/silk fabric is overpriced

I tried the very expensive cotton/silk fabric to make a unique golf polo for myself. I washed it upon arrival on delicate cycle but the print still faded. Was I supposed to never wash it?!?
It is overpriced for what you get, but it is the only place to get unique materials to sew.

30 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Laurie, our water based inks can be a little sensitive to fading depending on how it is washed and how saturated the print is. Feel free to reach out to our customer support team for any tips on washing. Glad to help you from there!

Classificada 1 em 5 estrelas

Custom fees for small order

I placed an order of 41€ ($46,80) which was DDP so I wouldn't have to pay any fees upon reception of my order.
I live in France.
Now the parcel is ready to be delivered by UPS and they are asking me 30€ of custom fees!??
No news of Spoonflower since my last emails even though they said they would get back to me as to this matter.
And as we know if the amount is not payed before the delivery we get a bigger amount to pay the day of the delivery?
I'm utterly fed up with Spoonflower, when they used to be in Germany still it was so much more easier for us Europeans!
It's not the first time this issue occurs for me, but the last time it was resolved very quickly, this time it's not the case.

3 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hello! It sounds like there may have been an issue with the setup of your shipping label. Please be sure to follow up with our customer support team - we understand your frustration for sure.

Classificada 5 em 5 estrelas

Excellent choices & quality

Great flexibility in fabrics & designs for your projects. The quality is also excellent! My go to for all of my quilting needs

2 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

We adore our quilting customers- thank you! So many possibilities and niche themes. Happy creating!

Classificada 5 em 5 estrelas

Very helpful!

Great company! I was able to work with the fabric designer (Kelcandesign) to make her checkerboard squares a bit larger so I could make a chess board big enough to accommodate the large chess pieces I had purchased for my father who has low vision due to macular degeneration. Everyone was very helpful in this process and went out of the way to help! Thank you!

29 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

What a lovely and meaningful project and we are thrilled to have been a part of it. We hope both you and your father get much enjoyment from it!

Classificada 3 em 5 estrelas

โดยรวมชอบคะ แต่อข้าเวฺบยากมากๆๆ…

โดยรวมชอบคะ แต่อข้าเวฺบยากมากๆๆ เพราะว่า ตอนนี้เข้า ส่งงานที่จะทำขายไม่ได้เลย เว็บ ชอบ ออเรอ บ่อยๆ ต้องแก้ไขด่วนคะ

1 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi there! I see there have been issues with connecting with our site from your location. Please feel free to reach out to our customer support team and we can help troubleshoot from there.

Classificada 5 em 5 estrelas

All the cows

Love the patterns and the ease on installation of the peel and stick

29 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

We have so many cow designs! Feel free to explore our designs on pillows or bedding too. Could make for a fun cow themed room!

Classificada 5 em 5 estrelas

A wonderful experience.

My order shipped much faster than I expected! I ended up having to contact customer support after hours with a question--and received a prompt and generous response by the next morning. I am very happy to have ordered!

26 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you for the lovely feedback. So glad to hear your order shipped faster than expected. Our manufacturing teams sure work hard at printing our orders well and quickly too! Enjoy!

Classificada 5 em 5 estrelas

Great customer service

Great customer service. I had a little trouble getting my order places correctly. My fault. Carrie with customer service responded quickly and worked with me until my order was complete. Have not received the order yet so can't comment on the product yet.

26 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

I am sure Carrie was happy to help assist you and we hope you are absolutely delighted with what you ordered!

Classificada 1 em 5 estrelas

Experienced a technical issue at…

Experienced a technical issue at checkout, resulting in the wrong item being ordered. SF refuses to reprint or accept responsibility. BUYER BEWARE!

29 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Laurie- so sorry for the order issue. I am happy to see our Customer Support team was able to help you out in the end. Please feel free to reach back out to us with any other questions at any time!

Classificada 5 em 5 estrelas

I love Spoonflower!

I have purchased a number of wallpaper samples from Spoonflower and re-did a wall of mine with one of the designs they carry. The self-pasting paper worked out really well. Fast shipping and the design is beautiful. The one time I had an issue (blurry design) they refunded my money.

24 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much for sharing, Arden! We love our PrePasted Wallpaper- it is quite popular and so easy to install. Feel free to share any photos with us- we would love to see how it turned out!

Classificada 5 em 5 estrelas

The ability to become a selling artist…

The ability to become a selling artist is very easy and page set up was a breeze. I like the ability to see the material on mockups. Any questions I have had have been answered quickly and by very friendly people. I haven't had any one interested in my designs yet, which is disappointing. I'm not sure how to get my designs seen.

1 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi there, Bobbe Jo! Glad to have your art be a part of our design library. Feel free to reach out to our Artist Advocate team with any questions about improving your shop and visibility!

Classificada 5 em 5 estrelas

Great customer service

Carrie was great! She responded timely and extremely helpful. This is a wonderful company to do business with.

22 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much, Terri! We think Carrie is pretty great too.

Classificada 1 em 5 estrelas

Chat Assistant cannot be relied on. Cheap looking fabric …

I used a Chat assistant named Tiffany C before purchasing fabric for a baby pillow REQUIRING MACHINE EMBROIDERY (THE BABY'S NAME). I asked Tiffany about the denim versus the Poplin for this pillow for EMBROIDERY I am making for a client. She said she recommend the "Organic Cotton Poplin over the denim" I would have been more than happy to buy the correct WEIGHT fabric Denim for my project. I bought what she recommended FOR MACHINE EMBROIDERY which is paper thin and will not hold up for embroidery. I sew pillows for a living and trusted Spoonflower's employee. I wrote customer service and I cannot return this paper-thin fabric that looks washed out and nothing like what is on the website. Very disappointed and cannot charge my client for this loss. Customer Service did give me a shop credit for half but not credit for the fabric I bought.

21 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you for sharing your experience- we would like to learn more! I have requested information and we will be sure to follow up with you directly from there.

Classificada 5 em 5 estrelas

Great customer service

Kally, the customer service representative was wonderful, answered.All my questions and helped resolve the situation.When my order was incorrect.

17 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

We appreciate the kind words about Kally. We think she is wonderful as well! Glad we could find a resolution for you.

Classificada 5 em 5 estrelas

I purchased peel and stick wallpaper…

I purchased peel and stick wallpaper and when I tried to remove a portion of the wallpaper to align it more evenly, it pulled paint off my wall which made the paper unusable. Thankfully, I emailed customer service and they reprinted my order for me! Incredible customer service and they even suggested an ez spray for peel and stick wallpaper to make my next installation easier.

18 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Katherine! Our customer support team is there to help you finish your project. We hope it was all worth the effort in the end and you are delighted with it!

Classificada 1 em 5 estrelas

I returned my order (paid over$20 to…

I returned my order (paid over$20 to return). I was unaware of the strict return policy. I am out over $200 and have nothing to show for it. I requested the opportunity to exchange for a more suitable product and was denied. ⚠️ Poor customer service policies.

16 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Karen! I am unable to find a communication based on the information shared here, but if a product was returned, I am sure a team member from our customer support team will follow up shortly if they have not already.

Classificada 2 em 5 estrelas

The Spoonflower website did not work for me.

I couldn't view my cart. I couldn't make an accountl
Viewing the patterns became so slow and tedious that I gave up. I was not using an iPhone to navigate. My desktop computer has had no issues with other companies. Will look for fabrics elsewhere.

10 de junho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Jeanne- we are so sorry for the unexpected technical issues you ran into. If you would like to give us another shot, please reach out to our customer support team if you run into any further issues. Thank you!

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