The live help agent who took over my Help chat from the chat bot provided excellent customer service. She was understanding, efficient, and decisive, determining that my shipment of swatches was los... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The live help agent who took over my Help chat from the chat bot provided excellent customer service. She was understanding, efficient, and decisive, determining that my shipment of swatches was los... Ver mais
A empresa respondeu
I've ordered several times. Each time there has been an issue with delivery. Recent one for 9 yards of fabric...never arrived. They finally resent after a lot of back and forth emails but then I was s... Ver mais
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I’ve had such a positive experience with Spoonflower! I love the huge variety of unique designs and how easy it is to find something that feels completely different from what you see in typical stores... Ver mais
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I had delivery and shipping issues with my 1st 2 orders. I had to call about my 1st order and then my 2nd order was never shipped. I did contact customer service both times and the response took longe... Ver mais
A empresa respondeu
Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.
2810 Meridian Parkway, 27713, Durham, Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
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TERRIBLE. Lost my shipment, delayed, gave wrong dates, passive-aggressive customer service. Would not recommend.

Resposta da Spoonflower
I have been ordering from Spoonflower since at least 2018, and have nothing but high praise for this company. I’ve ordered lots of material, drapes, duvet covers, pillows and wallpaper. If you can imagine it, you should be able to find it. Any time (twice) I’ve had issues with an item, e.g.,errant, repeating mark on fabric, I’ve been given a store credit. Items ship very quickly, especially if it’s only fabric and not a sewn item; however, even more involved sewn items ship in less than 3 weeks. The biggest problem is not going broke trying to redo rooms with their amazing choices.

Resposta da Spoonflower
I tried the very expensive cotton/silk fabric to make a unique golf polo for myself. I washed it upon arrival on delicate cycle but the print still faded. Was I supposed to never wash it?!?
It is overpriced for what you get, but it is the only place to get unique materials to sew.

Resposta da Spoonflower
I placed an order of 41€ ($46,80) which was DDP so I wouldn't have to pay any fees upon reception of my order.
I live in France.
Now the parcel is ready to be delivered by UPS and they are asking me 30€ of custom fees!??
No news of Spoonflower since my last emails even though they said they would get back to me as to this matter.
And as we know if the amount is not payed before the delivery we get a bigger amount to pay the day of the delivery?
I'm utterly fed up with Spoonflower, when they used to be in Germany still it was so much more easier for us Europeans!
It's not the first time this issue occurs for me, but the last time it was resolved very quickly, this time it's not the case.

Resposta da Spoonflower
Great flexibility in fabrics & designs for your projects. The quality is also excellent! My go to for all of my quilting needs

Resposta da Spoonflower
Great company! I was able to work with the fabric designer (Kelcandesign) to make her checkerboard squares a bit larger so I could make a chess board big enough to accommodate the large chess pieces I had purchased for my father who has low vision due to macular degeneration. Everyone was very helpful in this process and went out of the way to help! Thank you!

Resposta da Spoonflower
โดยรวมชอบคะ แต่อข้าเวฺบยากมากๆๆ เพราะว่า ตอนนี้เข้า ส่งงานที่จะทำขายไม่ได้เลย เว็บ ชอบ ออเรอ บ่อยๆ ต้องแก้ไขด่วนคะ

Resposta da Spoonflower
Love the patterns and the ease on installation of the peel and stick

Resposta da Spoonflower
My order shipped much faster than I expected! I ended up having to contact customer support after hours with a question--and received a prompt and generous response by the next morning. I am very happy to have ordered!

Resposta da Spoonflower
Great customer service. I had a little trouble getting my order places correctly. My fault. Carrie with customer service responded quickly and worked with me until my order was complete. Have not received the order yet so can't comment on the product yet.

Resposta da Spoonflower
Experienced a technical issue at checkout, resulting in the wrong item being ordered. SF refuses to reprint or accept responsibility. BUYER BEWARE!

Resposta da Spoonflower
I have purchased a number of wallpaper samples from Spoonflower and re-did a wall of mine with one of the designs they carry. The self-pasting paper worked out really well. Fast shipping and the design is beautiful. The one time I had an issue (blurry design) they refunded my money.

Resposta da Spoonflower
Fabric was just what I wanted and Carrie was so helpful with my changes in order.

Resposta da Spoonflower
The ability to become a selling artist is very easy and page set up was a breeze. I like the ability to see the material on mockups. Any questions I have had have been answered quickly and by very friendly people. I haven't had any one interested in my designs yet, which is disappointing. I'm not sure how to get my designs seen.

Resposta da Spoonflower
Carrie was great! She responded timely and extremely helpful. This is a wonderful company to do business with.

Resposta da Spoonflower
I used a Chat assistant named Tiffany C before purchasing fabric for a baby pillow REQUIRING MACHINE EMBROIDERY (THE BABY'S NAME). I asked Tiffany about the denim versus the Poplin for this pillow for EMBROIDERY I am making for a client. She said she recommend the "Organic Cotton Poplin over the denim" I would have been more than happy to buy the correct WEIGHT fabric Denim for my project. I bought what she recommended FOR MACHINE EMBROIDERY which is paper thin and will not hold up for embroidery. I sew pillows for a living and trusted Spoonflower's employee. I wrote customer service and I cannot return this paper-thin fabric that looks washed out and nothing like what is on the website. Very disappointed and cannot charge my client for this loss. Customer Service did give me a shop credit for half but not credit for the fabric I bought.

Resposta da Spoonflower
Kally, the customer service representative was wonderful, answered.All my questions and helped resolve the situation.When my order was incorrect.

Resposta da Spoonflower
I purchased peel and stick wallpaper and when I tried to remove a portion of the wallpaper to align it more evenly, it pulled paint off my wall which made the paper unusable. Thankfully, I emailed customer service and they reprinted my order for me! Incredible customer service and they even suggested an ez spray for peel and stick wallpaper to make my next installation easier.

Resposta da Spoonflower
I returned my order (paid over$20 to return). I was unaware of the strict return policy. I am out over $200 and have nothing to show for it. I requested the opportunity to exchange for a more suitable product and was denied. ⚠️ Poor customer service policies.

Resposta da Spoonflower
I couldn't view my cart. I couldn't make an accountl
Viewing the patterns became so slow and tedious that I gave up. I was not using an iPhone to navigate. My desktop computer has had no issues with other companies. Will look for fabrics elsewhere.

Resposta da Spoonflower
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