Spoonflower Opiniões 

1655
•
TrustScore: 3.5 em 5

3,5

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Classificada 5 em 5 estrelas

The live help agent who took over my Help chat from the chat bot provided excellent customer service. She was understanding, efficient, and decisive, determining that my shipment of swatches was los... Ver mais

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Classificada 3 em 5 estrelas

I've ordered several times. Each time there has been an issue with delivery. Recent one for 9 yards of fabric...never arrived. They finally resent after a lot of back and forth emails but then I was s... Ver mais

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Classificada 5 em 5 estrelas

I’ve had such a positive experience with Spoonflower! I love the huge variety of unique designs and how easy it is to find something that feels completely different from what you see in typical stores... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I had delivery and shipping issues with my 1st 2 orders. I had to call about my 1st order and then my 2nd order was never shipped. I did contact customer service both times and the response took longe... Ver mais

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Escrito pela empresa

Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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Sem histórico recente de solicitação de opiniões

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Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

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3,5

Todas as opiniões

(1655)

204 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Beautiful designs but Never Again

Beautiful designs, but unfortunately my experience was disappointing.

I relied on Spoonflower's wallpaper calculator to determine how much wallpaper I needed for my project. Although customer service insists the calculator was technically correct, I found the ordering process confusing and misleading. I ordered 12-foot panels because that was the length my walls required, but the calculator's recommendation was apparently based on 6-foot panels. As a result, I ended up with far more wallpaper than I actually needed. Despite relying on their own ordering tool, Spoonflower would not work with me on a return or any reasonable resolution. Also, if you need additional rolls it will not match. Ordered additional rolls three days later, and it doesn't match.

I was also underwhelmed by the quality of the wallpaper itself. Compared with wallpaper I've purchased from other manufacturers, Given the premium price point, I expected a higher-quality product.

The designs are beautiful, and that's the reason I'm giving two stars instead of one. However, between the confusing ordering process, the lack of flexibility from customer service, inability to match (they do not use lot numbers) and the paper quality, I won't be ordering from Spoonflower again. There are too many other wallpaper companies offering better materials and a more customer-friendly experience.

6 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Stephanie. Looking through the communication history, we can see that you were working on a tricky project for sure! It looks our customer support team did try to provide some guidance at some point in the process. If you feel you were misguided, we would love to learn more. I am unable to find a communication regarding your request for a return, so please feel free to reach back out to our team!

Classificada 2 em 5 estrelas

I ordered a very expensive ($150) 2’ x…

I ordered a very expensive ($150) 2’ x 9’ sheet of grass cloth wallpaper to line a cabinet. The website picture showed what appeared to be normal looking “natural” grass cloth. First, the shipment did not arrive as scheduled. I had to reach out to the company for an update. The company did respond and refunded my $7 shipping fee. When the product arrived, I was shocked to see that it looked like a snake print more than grass cloth. I reached out to the company requesting refund but they have a standard disclaimer that orders are custom so their company is not liable. The website stated that I should have ordered a sample first. I didn’t order a sample because grass cloth SHOULD be straightforward, in my opinion. I should not have expected to receive something that looked more like a snake print computer printed on grass cloth background. My trust is broken in this company’s ability to deliver a product that should traditionally look a certain way.

16 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Janet. I have requested more information so that we may look into this further for you. Thank you!

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service! Beautiful product. High quality fabric. My
Small Business depends heavily on Spoonflower! 07/14/26

14 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

We are delighted play a part in your business, Charmaine. Thank you!

Classificada 5 em 5 estrelas

Quality of fabric and design

I can find fabric I am looking for from fabulous designers at spoonflower - locally fabric is limited to choose from and being a starter quilter I love the quality of the fabric from spoonflower. I actually need more fabric - can’t even find striped blue and white fabric locally due to holidays in Utah - lot of quilters in Utah

3 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

The possibilities are endless for sure, Elsie! So glad you found us and feel free to reach out to us any time if you have any trouble looking for those extra special designs.

Classificada 5 em 5 estrelas

Print issue

Communication, problem solving, service and delivery was great! Thank you!

16 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

You are so welcome, and thank you!

Classificada 5 em 5 estrelas

Great customer service

Great customer service. Beautiful, artistic wallpaper and fabric- I use Spoonflower for all my decorating needs.

28 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Pamela! Enjoy!

Classificada 5 em 5 estrelas

Wallpaper problem solved in chat

My first panel of wallpaper wasn't sticking, but I reached out to Spoonflower online and Amber helped solve my problem in the chat. Luckily, I just hadn't wetted the glue enough, and I was able to save the first panel. The rest of the job went easily.

24 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Great to hear it, Crystal! We hope you are loving the results of it!

Classificada 5 em 5 estrelas

Quality, Selection &Service!

My quilting story began in January 2024 and when I discovered “Petal Signature Cottons” from SpoonFlower, everything changed for the best. The quality is out standing and the breath of pattern choices extensive. While they only offer on-line customer service I can confirm it is at a 5-star level. Thank you SpoonFlower for enhancing my quilting journey. Cheers, Christine

25 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much, Christine! Please feel free to share any photos with us of your quilts. We would love to see them!

Classificada 3 em 5 estrelas

Quality Pre-Pasted Wallpaper

I’ve used Spoonflower wallpaper on multiple experiences and have had excellent experiences in the past. My last experience was not. I ordered a pre-pasted wallpaper and the first roll in there were areas that there was no paste. I had to purchase paste and go that route to adhere to the wall. Also, the pattern was off and every single piece had to be “messed” with. The only offer I received was to replace the one roll without the paste. Not happy with this purchase and would be hesitant to order from Spoonflower again.

11 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Amy, thank you for sharing your experience. Our wallpaper panels include an overlap to help the average DIY customer install their PrePasted or Peel and Stick wallpaper with a little more ease. However, if the walls are uneven or if the design has a lot of little details at the edges, that can definitely complicate any wallpaper installation for sure. If you have any other specific questions for us in terms of our wallpaper or installation practices for future projects, please reach out to us! We would love to chat through it all with you.

Classificada 5 em 5 estrelas

Wallpaper adhesive

.y question was as to whether they carried the wallpaper adhesive. They only do the paper, but he told me what kind to use and routed me to the help link about how to hang the paper. Very pleasant. I am so excited to get my paper! Thanks Spoonflower

22 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

You are so welcome, Janice! Enjoy the wallpaper!

Classificada 5 em 5 estrelas

Finding the unusual!

I tend to look for fabric subjects that cannot be found in quilt stores. I often find something I really like on Spoonflower and will buy coordinating fabrics at my local shop.

17 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

That is so good to hear, Mary! With millions of designs on our site, there is bound to be something for that special project.

Classificada 1 em 5 estrelas

Be Warned

Be Warned: Will Not Stand By $700 Defective Product if Opened After 30 Days

I am writing this to warn other homeowners and contractors about Spoonflower's policy regarding manufacturing defects.I did my due diligence and ordered samples from Spoonflower before committing to purchasing 12 rolls of their prepasted wallpaper for a home remodel, spending over $700. Because my remodel took time, the wallpaper remained safely rolled up inside its original shipping packaging until the room was ready for installation 12 months later.When my professional installer finally unrolled the rolls to begin the job, we discovered major factory defects: there was a heavy black line blemish running straight through the middle of one roll, and the pattern scaling was completely off between the different rolls, making it impossible to align or install at all. Despite this being an undeniable manufacturer printing defect and not damage caused by me, Spoonflower completely refused to replace the defective rolls or credit the over $700 I spent.If you are buying from Spoonflower for a remodel, know that they will not stand by the quality of their product or help you if a printing mistake is discovered outside their strict timeline. Inspect every square inch immediately upon delivery, or better yet, buy from a company with fairer customer policies for expensive, made-to-order decor.

17 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Jennifer, we share our return policy in our help article and on the ordering page for each product- it can be reviewed here: https://support.spoonflower.com/hc/en-us/articles/204444690-Returns-and-Exchanges While the policy may appear stringent, it is on the fair side within the industry standard for print on demand products. Please feel free to follow back up with our customer support team with any further concerns or questions!

Classificada 5 em 5 estrelas

I experienced color variation between…

I experienced color variation between samples and product. Spoonflower acknowledged this and provided store credit.
Spoonflower ‘s customer service reps were understanding, gracious and very expedient with their communications.
In the end, my decorating project turned out wonderful.

15 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Celeste! So glad we could help make your decorating project wonderful. Enjoy!

Classificada 5 em 5 estrelas

Still trusting Spoonflower!

Spoonflower was so helpful when I contacted them about a less-than-perfect print job. I'm usually thrilled with what I receive but, this time, there was a flaw. I sent pics and they responded right away. No arguing or excuses, just an offer to refund or reprint. If only every company was as straightforward and honest!

8 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

We endeavor to get it right every time, but with printing all of our wallpaper and fabric on demand, mistakes can happen. In the end, we want you to receive what you ordered and be happy with it! Thank you and happy creating!

Classificada 5 em 5 estrelas

Always Perfect Product

Spoonflower always has beautiful prints, exactly as shown online. The quality is really nice. This is my third order of their products and each one has been so well received. The fast delivery was so much appreciated. I wish they were a bit less expensive, but they really are very nice.

3 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Gloria! Feel free to share with us anything you are making with our fabrics. We would love to see what you are creating!

Classificada 5 em 5 estrelas

I love all the fabric I have bought…

I love all the fabric I have bought from you. Thought I was ordering ice cream cones. It was penis's in cones. My friend over the fabric things I made with it. I like that it comes faster now

14 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

So glad you love our fabric! Thank you!

Classificada 5 em 5 estrelas

Spoonflower is awesome

Spoonflower is awesome! The quality of the fabrics I get is exactly what I have come to expect and when there is an issue (usually not their fault) they are quick to respond and resolve it!

6 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much, Julie! We hope you continue to enjoy creating wonderful things with our fabric.

Classificada 5 em 5 estrelas

سلام

سلام
اقدامات وکمک کردن شما درخصوص راهنمایی و ثبت نام ه
اینجانب،بسیارمحترمآ ودوستانه بوده
امیدوارم بتوانم برای آن شرکت وخریداران ان شرکت مفیدباشم.😍❤️🌹🌹🌹

12 de julho de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you!

Classificada 1 em 5 estrelas

Poor quality adhesive, bubbling, tearing out

Poor quality adhesive, wallpaper started bubbling after a few weeks. I've hung wallpaper multiple times before without issue - this is the first time I've had a bubbling issue. I was excited about the beauiful Spoonflower design, but a beauiful design does not overcome paper & adhesive quality issues. $900 worth of paper has to be torn off now and redone.
Note: I prepped the wall as instructed and as I have done with my past wallpaper installations (I actually clean the wall twice and wait a week between cleaning to ensure a clean and secure application). There is no reason I the paper should have bubbled liked this. I've even bought a syringe and wallpaper glue to inject glue behind the paper on one wall to try and salvage it and remove bubbles but it doesn't work (at least not on this paper).

Pros: Beautiful design, Nice thick paper, Easy to hang

Cons: Pricey, Weak adhesive, Bubbles started forming within 3 weeks and it continues to worsen, Basically have to tear down and start over.

Waste of money. Honestly must cheaper wallpapers are better than this. I've bought wallpaper from Target that I had no issues with. Hanging it is harder b/c the paper is thinner but who cares if it stays on and doesn't bubble after install. I'd rather have to work harder on the installation than to have this bubbling issue. The most gorgeous paper looks like crap when it bubbles like this.

5 de março de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi there! If you have not already reached out to our customer support team, we encourage you to do so. It may just be a matter of an incompatible wall surface or environment. Our other DIY wallpaper - PrePasted Wallpaper, may be a better fit for your project. Hopefully we can work out a resolution for you!

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