Late delivery but good product Phone line dead and emails returned not delivered Please sort out SportsGB
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Leia as opiniões dos outros
Great prices, easy to use web site, and good communication from them with a promised delivery time. However I feel they need to review their carrier as the carrier told me a totally different deliver... Ver mais
A empresa respondeu
ordered trainers, took weeks to arrive but they need to be exchanged, followed the link in the order confirmation but no instructions to follow from there as suggested, just the sales website......ema... Ver mais
Exceptional service from SportsGB! When my main item was out of stock, they quickly processed a refund while still honoring free delivery for my smaller purchase. The package arrived the next day with... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are SportsGB - dedicated to supporting you in your chosen passion, whether that is Cycling, Running, Swimming, Fitness, or a myriad of Team Sports. With top-notch customer service and most orders dispatched the day they are placed, Your Play is Our Passion!
Informações de contacto
3,6
Aceitável
295 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 10% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bought a helmet that wasn’t in stock
Bought a helmet that wasn’t in stock. It only took 2 weeks to order and deliver. Got the latest model and all perfect. Thanks!
2 de maio de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Happy with my purchase
Happy with my purchase, but slow delivery time.
My purchase for walking shoes was on 20th April, goods were received on 30th April.
18 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Thank you for your feedback and review. According to our records, the order associated with the username on the review was placed on January 21, 2025, and delivered on January 22, 2025, via Royal Mail. The order was for the Inov8 Men's Stormshell FZ V2 Running Jacket. If you have any other orders in our system where the delivery was delayed, please provide additional details so we can investigate this matter further for you. King regards Sportsgb.
Product arrived on time and packaged…
Product arrived on time and packaged well.
Kept up to date with the process of my order. Great company
1 de maio de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Extremely Slow Delivery – My Holiday Plans Ruined
I placed an order with SportsGB on 24th April, and as of today, there’s still no sign of it. What makes it worse is that I placed another order on the same day with AliExpress, and that item has already arrived all the way from China! Meanwhile, SportsGB — a UK-based company — hasn’t even delivered!
I was really counting on having the items in time for the long weekend, but now my holiday plans are completely ruined. Terribly disappointed with the slow and unreliable service.
3 de maio de 2025
Opinião espontânea
Resposta da SportsGB
Thank you for your feedback and review. We apologise that our services did not meet your expectations. Upon reviewing your order, I noticed that the item you purchased was available with a lead time of 4-9 working days. This means the item needed to be sourced from our supplier. The delivery lead times are clearly displayed below the item on our website and also included in the confirmation emails: Your order is estimated to arrive within 4.0 to 9.0 working days. We provide these lead times to ensure you can make an informed decision before purchasing the product. The 9 working days from the date of purchase is the 6th of May, and the parcel is currently awaiting delivery by Royal Mail. King regards Sportsgb
Highly Recommended
Great price, excellent communication throughout the purchasing to delivery process. Would definitely use again
29 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Handlebars
Excellent I was abot worried about tracking but rest assured received it through amazon look ok. Can't wait to use it would use them again thanks again
28 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Quick web transaction, very slow delivery
Not a go to supplier, and I remember why…. As with previous transactions, easy a quick web interface and simple ordering but then a long wait and no comms until delivery. Not really up to today’s standard considering other similar retailers.
20 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Thank you for your feedback and review. We greatly value customer insights as they are instrumental in enhancing our services. We strive to minimise communication with customers prior to the dispatch of their products, focusing only on essential information. The initial communication is an order confirmation email, which allows customers to verify and ensure the accuracy of their order details. If your order has a longer lead time, this information is included in the order confirmation email. The second email serves to notify you that your order has been dispatched, providing carrier and tracking information. Finally, our partner carriers will inform you of the delivery window. In 99.9% of cases, if we have executed our processes effectively, no further communication is necessary. However, should any issues arise with your order, our customer service team will proactively reach out to inform you. Is there any specific aspect of our communication that you feel was lacking, which we could review to improve our processes? Kind regards Outdoorgb
Brought some crankbrothers stamp lace…
Brought some crankbrothers stamp lace on April 25 and they were delivered on the 30th. No problems at all. Quick and easy. Would use again.
30 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Fast service and item was as expected.
Shoes were a great price and arrived quickly. Fit true to size with a wider toe box than many cycling shoes so comfortable on and off the bike. Sole stayed solidly on the pedals but can still shift foot around as needed. Item as described on website.
26 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Great bit of kit
Great bit of kit , makes my son react quicker ( rebounder)
17 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Great item arrived on time 👍
Ordered Shimano front cogs and crank for my bike, arrived in time stated, I’m now mobile again 👍👍
14 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Really good service from order to…
Really good service from order to delivery. Updated via email at every stage.
18 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Delivered promptly at a great price
Delivered promptly at a great price.
Highly recommended
14 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Good price & quick delivery
10 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Excellent customer service
The items I ordered were not all available however the customer service team quickly got in touch to offer a refund or an alternative product. Once I had informed them of my preference the available items were dispatched immediately. Very pleased with choice of products and both customer service and speed of delivery.
9 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Great price and superb customer service.
11 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Good online retailer
One of the only retailers that had stock of the shoe I wanted. Prompt delivery and threw in a few freebies. Good experience dealing with them
7 de abril de 2025
Opinião espontânea
Resposta da SportsGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Sportsgb
Excellent service and price.
5 de abril de 2025
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
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