Late delivery but good product Phone line dead and emails returned not delivered Please sort out SportsGB
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Leia as opiniões dos outros
Great prices, easy to use web site, and good communication from them with a promised delivery time. However I feel they need to review their carrier as the carrier told me a totally different deliver... Ver mais
A empresa respondeu
ordered trainers, took weeks to arrive but they need to be exchanged, followed the link in the order confirmation but no instructions to follow from there as suggested, just the sales website......ema... Ver mais
Exceptional service from SportsGB! When my main item was out of stock, they quickly processed a refund while still honoring free delivery for my smaller purchase. The package arrived the next day with... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are SportsGB - dedicated to supporting you in your chosen passion, whether that is Cycling, Running, Swimming, Fitness, or a myriad of Team Sports. With top-notch customer service and most orders dispatched the day they are placed, Your Play is Our Passion!
Informações de contacto
3,6
Aceitável
295 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 10% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I needed to replace my mtb helmet…
I needed to replace my mtb helmet following a recent crash. I wanted another Bell Super Air R and SportsGB had a great range at the best price. Order the size and colour I wanted and arrived shortly after.
11 de dezembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
I’m a happy customer
Bought waterproof fabric care kit. Was a good price, swiftly delivered. Very happy with this service and would use again.
5 de dezembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Great service
Exactly what I was looking for at a great price.
7 de dezembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Excellent service excellent prices…
Excellent service excellent prices what’s not to like
22 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Nothing to complain about here
Delivered on time
Simple packaging
Excellent price
29 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Easy to use website and prompt…
Easy to use website and prompt delivery. Thank you
28 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Very difficult to do positive or…
Very difficult to do positive or negative has I’ve returned item for exchange so let’s see how prompt they are
25 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
We truly appreciate your feedback and review. We understand how important it is for you to have this resolved quickly, especially during our busy periods. Our team is committed to processing returns within 3-5 working days, and we will do our very best to ensure your exchange is handled promptly once we receive the item. Thank you for your patience and understanding. Kind regards Sportsgb
Great company ,quick delivery great…
Great company ,quick delivery great product and good prices
22 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Delivery was in good time but the first…
Delivery was in good time but the first time I used the item the metal rod broke away from the base so now all the discs are loose in the bag :-(
27 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
Thank you so much for taking the time to share your review and feedback with us. We truly appreciate it. Please reach out to our Customer Service team, and they will be more than happy to assist you in arranging the collection of the item. We sincerely apologise that our product did not meet the high standards and quality you expect from us. We are genuinely sorry for any inconvenience this may have caused you. Kind regards Sportsgb.
I purchased a Speedo costume from this…
I purchased a Speedo costume from this company. Speedo costumes come up super small. I am a size 12 and eventually bought a size 16! There is nothing on the website to indicate that this is the case, so I have spent £24 in postage receiving the costume and sending it back to get the right size. The customer service is efficient but the company has made no concession for their lack of clarity about the product. My advice go to a shop, this company has no policy in terms of meeting customers half way. If you get the wrong item you will pay more to send it back.
19 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
Thank you so much for taking the time to share your review and feedback with us. We truly regret that the item you purchased did not meet your expectations. Your experience is important to us, and we want to ensure that our products are a good fit for everyone. We have a dedicated product section on our website where customers can share their thoughts, and we carefully consider this feedback to improve our product information, especially when we notice consistent feedback from multiple customers. To make returns easier and more affordable, we offer a prepaid return service on our website for just £3.95. We sincerely apologise for any inconvenience you’ve experienced, and we are committed to making things right for you. Kind regards Outdoorgb.
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Briliant, service from start to finish, Items ordered are quality and delivered on time Very pleased
Briliant, service from start to finish, Items ordered are quality and delivered on time
Very pleased
21 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Great price and very fast delivery
18 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Prompt dispatch and delivery
Prompt dispatch and delivery. Competitively priced
12 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Good customer service and processing of…
Good customer service and processing of a refund. I ordered a lock and it was quite heavy so decided to return. They company turned it around in a reasonable time frame and was responsive. thank you
19 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Very poor customer service
Purchased a Shimano 6700 Ultegra cassette which arrived in bits. Contracted SportsGB who told me they had to contact the supplier rather than replace the item or offer a discount for damaged goods. Atrocious customer service and will not be using the company again.
15 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
Thank you for your feedback and review. We sincerely apologise for the inconvenience caused by your parcel arriving damaged. It is not our standard practice to discount damaged products, and we take pride in the quality of the products we offer our customers. We do not expect our customers to receive damaged items. With a range of 60,000 products, it is challenging for our customer service team to have in-depth knowledge of every item. Therefore, we seek guidance from our suppliers to ensure the information we provide to our customers is accurate. Once again, we apologise for any inconvenience this may have caused. Kind regards Sportsgb
Excellent customer service
Excellent customer service, I was able to change part of my order without and issues.
The shipping was fast and products excellent and cheapest I have seen them.
16 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Dunlop table tennis bat.
Excellent product (table tennis bat) at a fair price but it did take over a week to arrive.
12 de novembro de 2024
Opinião espontânea
Resposta da SportsGB
Thank you so much for taking the time to share your review and feedback with us. We truly appreciate it. Could you kindly provide us with your order number? This will help us offer you a more detailed response. Some of the items displayed on our website are available to order, which means we procure them from our supplier after your order is placed. These items usually have longer lead times for delivery. We are delighted to hear that you are enjoying your product and are satisfied with its quality. Your satisfaction means the world to us. Kind regards, Outdoorgb
Resposta da SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
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