I have now had four sessions with Mary and can honestly say that she has been wonderful. Talking things through with Mary has helped so much. Mary is very perceptive too and has a very clear way of e... Ver mais
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Leia as opiniões dos outros
Having stopped smoking by weight ballooned. So worked with Katy a Nutritionist to help me understand my eating habits more than just put myself onto a diet adding more pressure to myself. Katy is br... Ver mais
A empresa respondeu
A while before the online appointment you'll get reminders. Then dead on time you'll get the call. Spent enough time.e explaining. In fact it was a more n personal experience than my own Dr's. Excel... Ver mais
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I had my mental health consultation then received no follow up whatsoever. I didn't get an email or any kind of contact to let me know the next steps so I was left confused and quite let down to be ho... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Square Health was founded by the team behind the Doctors Chambers group of companies, and was set up to provide holistic medical, technological and claims-related solutions for insurers. The business is the result of over 20 years of experience within the healthcare sector. Our founders are doctors who also have a deep understanding of the complex requirements of the insurance industry. We have an established infrastructure; access to over 5,000 medical specialists across the UK, 200 staff spread across two UK offices and a software development team of over 100. Expanding on the clinical heritage of the group, Square Health offers an extensive range of medical services, including but not limited to: medical screening, 2nd opinion services, health MOTs, appointment booking services, virtual and face-to-face GP consultations, specialist referrals, physiotherapy sessions, counselling and dietician appointments— all of which can be arranged in short timescales and are supported via our bespoke cutting edge technology and software solutions.
Informações de contacto
Crown House, William Street, SL4 1AT, Windsor, Reino Unido
- 0330 822 1776
- https://www.squarehealth.com/contact
- www.squarehealth.com
4,3
Excelente
345 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
On time, friendly and efficient
On time, friendly, efficient appointment. Quick referral letter. Thanks!
10 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Simon,
We really appreciate you sharing your experience with the digital GP service.
It’s good to know that the appointment began as scheduled and that the doctor made the consultation feel welcoming and well focused. We’re also pleased the referral letter was issued promptly, helping you move on to the next step without an unnecessary wait.
Kind regards,
Square Health Team
good clear advice
Gp was on time to the Teams. Listened and took my views in to account. Asked good questions and gave some clear advice.
16 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Sandie,
We’re grateful that you took the time to share your experience with the digital GP service.
It’s good to know that the doctor joined the appointment as scheduled and gave you the opportunity to explain your perspective fully. We’re also pleased that the questions asked helped explore the issue properly and that you came away with guidance that felt clear and useful.
Kind regards,
Square Health Team
Speedy appointment
Speedy appointment, clear discussion and no-nonsense referral.
4 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Jo,
We appreciate you taking the time to share your experience with the digital GP service.
It’s good to know that you were able to secure an appointment promptly, talk through your concern clearly and leave the consultation with the referral you needed.
We’re pleased the process gave you a direct and practical route to the next stage of care.
Kind regards,
Square Health Team
I needed a note not fit to fly and he…
I needed a note not fit to fly and he refused.
13 de maio de 2026
Opinião espontânea
Resposta da Square Health
Dear Andrew,
Thank you for leaving your review.
We're sorry that you didn't get the outcome of the appointment that you hoped for, however, if the GP didn't feel that it was medically appropriate to provide a fit to fly note then one wouldn't be issued to avoid any problems during or post-flight.
If you require and reiteration of the clinical reasoning behind the GP's decision, please feel free to reach out to us.
Kind regards,
Square Health Team
it was fast and easy
5 de maio de 2026
Opinião espontânea
Resposta da Square Health
Hi Sabina,
We appreciate you taking the time to share your first Trustpilot review following the time you spent with Square Health.
It’s good to know that arranging and using the digital GP service felt straightforward and that you were able to access support without unnecessary delay.
Kind regards,
Square Health Team
My Dr Natasha was fabulous
My Dr Natasha was fabulous - friendly, professional, and very helpful.
Easy to access, easy to use, excellent all round service. Would definitely use again and can thoroughly recommend.
12 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Lynne,
We really appreciate you sharing such positive feedback about your appointment.
It’s lovely to know that Dr Natasha made you feel comfortable, gave you the support you needed and handled the consultation with care and confidence. We’re also pleased that accessing and using the service felt straightforward from beginning to end.
Knowing that you’d choose to use the service again and recommend it to others means a great deal to us.
Kind regards,
Square Health Team
Excellent Service
My appointment started precisely on time. My doctor was hugely professional, efficient and courteous. After the appointment, my request was actioned within half an hour. Simply, very good experience.
8 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Jerry,
We’re grateful that you took the time to share your experience with the digital GP service.
It’s good to know that the appointment began exactly as scheduled and that the doctor handled the consultation in a clear, respectful and well-organised way. We’re also pleased your request was completed within half an hour, allowing you to move forward without an unnecessary wait.
We appreciate your feedback and are glad the whole process worked so well for you.
Kind regards,
Square Health Team
Prompt appointment
Prompt appointment, plenty of time to describe my symptoms, sound advice.
22 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Liz,
We appreciate you taking a moment to share your experience regarding the service you received from Square Health.
It’s encouraging to know that you were able to access an appointment without a lengthy wait and had enough space during the session to talk through what you’d been experiencing in full.
We’re also pleased that the guidance you received felt considered and gave you something useful to take away from the conversation.
Kind regards,
Square Health Team
Absolutely outstanding
Absolutely outstanding, one of the best appointments I have ever had with a doctor. I am so grateful, you really helped me.
Thank you.
13 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Grace,
We’re very grateful that you took the time to share such meaningful feedback.
It’s clear that the appointment had a real impact and that the clinician gave you the time, understanding and support you needed. Knowing that the conversation helped you at an important moment means a great deal to us.
Thank you again for your kind words.
Kind regards,
Square Health Team
Very good alternative especially for…
Very good alternative especially for working people
4 de julho de 2026
Opinião espontânea
Resposta da Square Health
Hi Raza,
We really appreciate you taking the time to share your feedback.
It’s good to know that the mental health service felt like a convenient and practical option alongside work and other day-to-day commitments. Being able to access support in a way that fits around a busy schedule can make it much easier to take that important first step.
Kind regards,
Square Health Team
Had an online Drs appointment
Had an online Drs appointment, it felt rushed & the Dr didn't seem concerned or interested.
3 de junho de 2026
Opinião espontânea
Resposta da Square Health
Good morning,
Thank you for leaving your thoughts on your experience with one of our clinicians.
We're sorry if the GP appeared to be less attentive than you expected and we're sure this wasn't the intention; nonetheless, we apologise if this is how it came across.
We'd be more than happy to look into this further for you, therefore, if you haven't done so already and you'd like to do so, please contact us and provide details of the appointment so that this can be reviewed.
Kind regards,
Square Health Team
The consultant was late coming to the…
The consultant was late coming to the appointment. Felt very rushed and hadn’t read my notes. Told me nothing I didn’t already know . I was told I would be sent a cholesterol information sheet which I never received.
4 de junho de 2026
Opinião espontânea
Resposta da Square Health
Good morning Dee,
We're sorry to hear the appointment didn't start on time. There may be occasions where a previous appointment overruns slightly and the clinician needs to ensure the safe completion of an appointment for a patient who may require more time. This may also have contributed to the clinician not being able to review your notes beforehand.
If you haven't done so already, please do contact us with details of your appointment and we can send the necessary details over to you.
Kind regards,
Square Health Team
Therapy on the app
This is the second year that I have utilised my six free therapy sessions for mental health on my app. It’s easy to schedule and book an appointment and I was fortunate to be able to book the same therapist that I had last year. Monika has really understood me and she has supported me already in a short space of time. The therapists are very qualified, professional as well as warm and empathetic. I’m really pleased with this service.
2 de julho de 2026
Opinião espontânea
Resposta da Square Health
Hi Bridie,
We’re grateful that you’ve shared your experience of using the mental health service for a second year.
It’s encouraging to know that arranging your six sessions through the app felt straightforward and that you were able to continue working with Monika. Having that familiarity can make a real difference, as it allows the conversation to build on the understanding already established.
We’re especially pleased that Monika has made you feel understood and has already provided meaningful support in a relatively short time. Your comments about the knowledge, care and approachable manner of the therapists are greatly appreciated.
Kind regards,
Square Health Team
I’ve used the online GP service three…
I’ve used the online GP service three times now. Always helpful and professional. I recommend it.
23 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Marek,
We really appreciate you sharing your experience after using the online GP service on several occasions.
It’s encouraging to know that each appointment has given you the support you needed and that the standard of care has remained consistent every time you’ve returned.
Thank you for recommending the service to others.
Kind regards,
Square Health Team
Usually very helpful but my last…
Usually very helpful but my last experience was very lacking. Basically got told to go to A&E with no referral or documentation for a suspected kidney stone.
3 de julho de 2026
Opinião espontânea
Resposta da Square Health
Good morning,
Thank you for taking the time to leave your review.
We're sorry that you weren't as happy with your most recent consultation as your previous ones. If the GP feels that the symptoms and discomfort is significant enough to require immediate medical intervention, to ensure the safety of the patient, they may well recommend that they visit A&E as soon as possible so that they can get the urgent assistance they need.
If you would like further information, please don't hesitate to contact us.
Kind regards,
Square Health Team
Addressed my concerns appropriately
Nice doctor , addressed my concerns appropriately and started treatment straightaway.
21 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Inaam,
We’re grateful that you took the time to share your experience with us.
It’s reassuring to know that the doctor took your concerns seriously, discussed them with you in a considerate way and was able to begin the appropriate treatment without delay.
We’re pleased the appointment gave you a clear way forward.
Kind regards,
Square Health Team
Straight to the point
Straight to the point, warm and friendly. She was able to refer me with ease. Great experience.
4 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Chris,
We appreciate you taking the time to share your experience with us.
It’s good to know that the doctor quickly understood what you needed, kept the consultation focused and made you feel at ease throughout the conversation.
We’re also pleased that the referral was arranged without unnecessary complication, giving you a clear next step following the appointment.
Kind regards,
Square Health Team
Physio appointment
Booking an appointment with the physio was really easy and free of charge 🙂. The lady I had appointment with listened really carefully what I got to say and she explained what I can try to do to improve my condition. Only downside in my point of view is: to me seemed like the physio I had an appointment with was in a bit of rush to finish the conversation and other think is when she send me the plan she forgot to mention how many sets, how many reps and how many times I need to do them exercises. Everything was just number 1. 1 set 1 rep 1 time which doesn’t make sense and worst think is there is a no way to contact them unless is time for your next appointment
1 de junho de 2026
Opinião espontânea
Resposta da Square Health
Hi Barash
We appreciate you sharing such detailed feedback about your physiotherapy appointment.
It’s good to know that booking was straightforward and that the physiotherapist took time to understand your condition before suggesting ways to support your recovery.
We’re sorry, however, that the consultation felt hurried towards the end and that the exercise plan didn’t include clear instructions about the number of repetitions, sets or how often each exercise should be completed. We understand why receiving default figures of one throughout the plan would be confusing and make it difficult to follow safely.
We also recognise your concern about not having an obvious way to ask a follow-up question before the next appointment. Please contact our team directly with the details of your consultation so we can review the plan and help clarify the exercises provided.
Thank you again for raising this with us.
Kind regards,
Square Health Team
Really impressed with the service I…
Really impressed with the service I received!
Thorough, knowledgeable, precise and supportive of all the issues and questions I had.
I received the referral letter, emailed to me with 12 hours and had a consultation within 48 hrs!
Well done 👏🏼
3 de julho de 2026
Opinião espontânea
Resposta da Square Health
Hi Chris,
We really appreciate you taking the time to share such detailed feedback about the service you received.
It’s encouraging to know that the doctor carefully worked through each of your concerns, answered your questions clearly and gave you confidence in the advice provided.
We’re also pleased that your referral letter reached you within 12 hours and that you were able to progress to a further consultation within 48 hours. Having those next steps arranged so promptly can make a real difference when you’re waiting for specialist support.
Thank you for your kind comments.
Kind regards,
Square Health Team
Efficient and convenient digital consultation
I made an appointment of digital GP via HSBC Premier which partnered with Square Health. It is such convenient and effective arrangement in particular on Sunday when it is difficult to find a GP. The consultation is conducted by an experienced GP, via a consultation link where I met the GP face-to-face. The experience is comfortable when the GP listened to my health problems and symptoms, provided his advice and prescribed me medication to suit my need.
21 de junho de 2026
Opinião espontânea
Resposta da Square Health
Good afternoon,
We’re very grateful that you took the time to share such detailed feedback about your experience.
It’s good to know that accessing the HSBC digital GP service via Square Health gave you a practical option on a Sunday, when finding an available GP can be more difficult.
We’re also pleased that the video appointment allowed you to speak face-to-face with an experienced doctor who took the time to understand your symptoms, explain the appropriate advice and arrange medication suited to your needs.
It’s encouraging to hear that the whole process felt comfortable and worked well from booking through to treatment.
Kind regards,
Square Health Team
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