stoneCIRCLE Opiniões 327

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Sue has been amazing from the first interaction to the follow up after the install. She provided lots of advice and is very knowledgeable. We ended up choosing the most amazing granite which Sue work... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From start to finish everything was so easy to action Stone circle was totally very professional in all departments : 1.Selecting a quarts kitchen work top 2. Contract simple to understand... Ver mais

Classificada 5 em 5 estrelas

Extremely pleased with our new worktops. Stone Circle were very helpful from start to finish. Sue helped us with design and quartz selection. Matt who carried out the templating did an excellent j... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The whole process with Stone Circle was very impressive. Meeting face to face to discuss price points and options we ended up with a beautiful set of Quartzite. Sue was knowledgeable helpful and price... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Pedreiro
  2. Loja de acessórios para casas de banho
  3. Loja de utensílios de cozinha

Escrito pela empresa

Our company has been in business for over 50 years, supplying granite and quartz kitchen worktops, marble for bathroom vanities, showers, and floor and wall cladding. The fact that we are stonemasons allows you to be confident that we know what we are doing, and that you will get the best quality at a great price. Everything we do is made to measure in the stone of your choice. You can pick from the large range of different natural and engineered stone that we have available, many of them in stock at our Basingstoke factory. We are approved fabricators for all major brands of quartz, including Silestone, Caesarstone and CRL, and can fit your worktop in as little as 5 working days from templating.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

327 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 3 em 5 estrelas

Fantastic product, poor installation

Fantastic product, great sales room, great survey, however...

Installation and after care left a lot to be desired. The finishing touches of the sealing was dreadful. The fitters were basically kids, they siliconed over the protective film - so once it was peeled off the silicone was then damaged and not sealing. The chaulking used on the up stands was poorly laid, originally I thought (and was told by after care) that this was silicone - which would make sense as it was a seal between the up stands and finish painted walls. However when the fitter was begrudgingly sent back he said it was chaulking before poorly laying a second coat on top. This now means I need to redo it and paint the walls again.

I updated the after sales on this situation but never recieved a reply back.

25 de outubro de 2019
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Resposta da stoneCIRCLE

We are very sorry that you are not happy with the finish of your kitchen. One of our team of fitters is young, but all of them have at least 3 years of experience and have been trained to a high standard. We certainly did not think that we were begrudging when we arranged to go back, but can only apologise if we came across that way. Our installation team manager has talked to the fitters involved and they assure him that although they did cover some of the protective film, it was pulled away without the seal being compromised. I am not sure who told you that we had used silicone as we make it standard practice to use caulk. Silicone is oil-based so may bleed into the wall and cannot be painted, so we always use caulk which can be painted to the same colour as the walls.
The issues appear to be caused by the fact that your wall runs out of true with some quite large gaps to be filled, causing the caulk to sink as it is ideally used on smaller gaps. The fitters re-caulked on top of the old as they needed a base to stop the new layer sinking in as well.
We also apologise for the lack of response to your last message to Sales. The message was forwarded onto the installation manager for him to comment, but we should have let you know that we had received it.

Classificada 5 em 5 estrelas

Everyone was so easy and friendly to…

Everyone was so easy and friendly to deal with at this company. They even sent out a sample when I inquired about another stone. I could not recommend them enough!

25 de outubro de 2019
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Resposta da stoneCIRCLE

Thanks for the lovely review.

Classificada 5 em 5 estrelas

Great job and a fantastic outcome

We used a Stone Circle some 9 years ago to fit a granite worktop in the kitchen, during a recent refurbishment of the kitchen some of the up stands were broken and needed to be replaced. We also needed additional granite for the window ledge and the upstand behind the cooker range.
We visited Stone Circle to see if they could carry out the work and requested a quotation that we accepted.
On the day of the installation we were concerned that the new granite and old granite would not match, no such worry, the match was fantastic and a Matt who carried out the work was absolutely meticulous.
You need look no further if you are looking for any type of material for your work surfaces, Stone Circle are very highly recommended

25 de outubro de 2019
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Resposta da stoneCIRCLE

Many thanks for the great review, Gerry. We're glad to have been able to help.

Classificada 5 em 5 estrelas

Excellent choice

Excellent choice, good price and delivered exactly on time. Would highly recommend.

25 de outubro de 2019
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Resposta da stoneCIRCLE

Thanks for the great review.

Classificada 4 em 5 estrelas

My granite work tops look amazing

My granite work tops look amazing. The service from Stonecircle is excellent, and the fitters did an amazing job.

A bit more communication about delivery times, e.g. A quick call in the morning to give approximate timings, is my only suggestion as to how the service could be improved.

25 de outubro de 2019
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Resposta da stoneCIRCLE

Thanks for the review. We're very glad that you are pleased with the tops and will feed back the comment on communicating more about the installation time.

Classificada 5 em 5 estrelas

Stone Circle-Highly recommended

Overall the guys at Stone Circle were excellent. The measurement/template process was comprehensive but did result in my only niggle. We had an underslung 1.5 Blanco sink with drainer which was accurately measured, though I didn't realise and it wasn't pointed out by the guy measuring that the drainer would not fit once the sink was fitted. £70 wasted. When the work surfaces arrived they were fitted with relative ease, owing to the length (3.2m) of some of the pieces. The guys were professional and did a very good job so very pleased with the result. All the appointments made were kept and the whole process was efficiently completed.

16 de agosto de 2019
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Resposta da stoneCIRCLE

Thanks for the great review. We're really sorry about the drainer and we'll make a note for future with regards to sink accessories.

Classificada 5 em 5 estrelas

Kitchen worktops

Kitchen worktops look fantastic in the granite. Fitters came on time as booked. Only issue was they did not send enough man power for the size of the granite. Just as well my builders were still on sight as the two fitters would have never been able to get it in the kitchen. They struggled with 5 men.
Would recommend.

27 de julho de 2019
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Resposta da stoneCIRCLE

Thank you for the excellent review. Apologies for the lack of manpower to carry it in - we would have sent reinforcements if the builders hadn't been there, but it might have caused a short delay.

Classificada 5 em 5 estrelas

Excellent Job

Excellent Job, professional and I will recommend anyone who wants a kitchen work top done.

26 de julho de 2019
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Resposta da stoneCIRCLE

Thanks for the review. We hope that you enjoy using your worktops.

Classificada 5 em 5 estrelas

Spectacular Customer Service

There was an issue with our order initially. This happens in every company. What makes a good one is how they respond and act.

As soon as they were made aware StoneCircle moved extremely quickly to get it fully rectified. Rarely have I experienced such high levels of customer care. I would single out David Gosney, the Sales Manager in particular for his first class handling of the situation. What could have been a frustrating process with many other companies has resulted with a very happy customer who will certainly return.

The quality of workmanship and attention to detail is also absolutely first class, along with their installation team.

26 de julho de 2019
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Resposta da stoneCIRCLE

Thank you for the excellent review. We're very glad to have been able to be of service.

Classificada 5 em 5 estrelas

Granite base, and kitchen tiles

Tthis company stock a large range of tiles and granite, purchased a black granite base for log burners plus kitchen tiles all products were tops quality and competitively priced. Staff where very helpful, their were no problems with delivery or installation.
I would have no hesitation in recommending stoneCIRCLE

20 de julho de 2019
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Resposta da stoneCIRCLE

Many thanks for the great review.

Classificada 3 em 5 estrelas

We were very happy with the fitting and…

We were very happy with the fitting and the end result but the communication to get to that point could have been better.

After we had paid the deposit and had the templating done, we heard nothing regarding an installation date until I contacted StoneCircle. Also, once we had an install date, I called them the day before to confirm all was OK only to find out that our date had changed to the following Monday.

I would still recommend using StoneCircle because the end result was worth it but make sure you stay in touch with them.

19 de julho de 2019
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Resposta da stoneCIRCLE

Thanks for the review, we are very glad that you are happy with your worktops, but sorry that you felt there was a lack of communication. The installation date was on the order confirmation that was sent to you when you placed your order. We are a bit perplexed about the fact that you were given a different date when you rang to inquire about it, as it did not change. John, the installation team manager should have rung you to confirm the date before the team arrived and we apologise that this did not happen.

Classificada 5 em 5 estrelas

Product good

Product good, staff very helpful.
We are very pleased with our new worktops

19 de julho de 2019
Opinião espontânea
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Resposta da stoneCIRCLE

We're very glad that you like the worktops. Thanks for the nice review.

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