stoneCIRCLE Opiniões 327

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Sue has been amazing from the first interaction to the follow up after the install. She provided lots of advice and is very knowledgeable. We ended up choosing the most amazing granite which Sue work... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From start to finish everything was so easy to action Stone circle was totally very professional in all departments : 1.Selecting a quarts kitchen work top 2. Contract simple to understand... Ver mais

Classificada 5 em 5 estrelas

Extremely pleased with our new worktops. Stone Circle were very helpful from start to finish. Sue helped us with design and quartz selection. Matt who carried out the templating did an excellent j... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The whole process with Stone Circle was very impressive. Meeting face to face to discuss price points and options we ended up with a beautiful set of Quartzite. Sue was knowledgeable helpful and price... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Pedreiro
  2. Loja de acessórios para casas de banho
  3. Loja de utensílios de cozinha

Escrito pela empresa

Our company has been in business for over 50 years, supplying granite and quartz kitchen worktops, marble for bathroom vanities, showers, and floor and wall cladding. The fact that we are stonemasons allows you to be confident that we know what we are doing, and that you will get the best quality at a great price. Everything we do is made to measure in the stone of your choice. You can pick from the large range of different natural and engineered stone that we have available, many of them in stock at our Basingstoke factory. We are approved fabricators for all major brands of quartz, including Silestone, Caesarstone and CRL, and can fit your worktop in as little as 5 working days from templating.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

327 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

Highly Recommend

Great company to deal with, fast service and will be using again, thanks for a great customer experience.

20 de fevereiro de 2020
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Resposta da stoneCIRCLE

Thanks Paul.

Classificada 5 em 5 estrelas

The entire experience was excellent…

The entire experience was excellent from initial viewing at the showroom, through provision of an agreed quotation, amazing templating to final installation.
The kitchen gains a ‘wow’ from friends viewing for the first time and is a pleasure to work in.
Thank you Stone Circle for an excellent product and installation.

18 de fevereiro de 2020
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Resposta da stoneCIRCLE

Thank you for taking the time to write such an excellent review.

Classificada 5 em 5 estrelas

Neat and professional job

We were delighted with the workmanship, efficient, on time and on budget.

18 de fevereiro de 2020
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Resposta da stoneCIRCLE

Many thanks for the excellent review.

Classificada 5 em 5 estrelas

GOOD SERVICE

GOOD SERVICE, GREAT JOB.
WILL USE STONE CIRCLE AGAIN.

14 de fevereiro de 2020
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Resposta da stoneCIRCLE

Thank you for the great review.

Classificada 5 em 5 estrelas

I have dealt with StoneCircle on 2…

I have dealt with StoneCircle on 2 different occasions now. Initially 5 years ago for a new kitchen worktop & then more recently, when we moved again & needed another kitchen worktop, some splash backs & vanity unit in our bathroom.

I have always received rapid & helpful response to emails or telephone enquires. Stephanie in sales is particularly good & even though my custom is of a small scale, I feel that it is still valued by the company.

I am very happy to recommend them.

12 de fevereiro de 2020
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Resposta da stoneCIRCLE

Many thanks for your review. We do indeed value your custom.

Classificada 3 em 5 estrelas

still awaiting rectification after…

still awaiting rectification after 2weeks request

12 de fevereiro de 2020
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Resposta da stoneCIRCLE

As per our conversation earlier today, as your kitchen company is dealing with it, we were unaware of your problem. We thought that you were happy with the job done as you had signed off the work with the installation team on both stages of what was a two-stage project. The kitchen company has promised to remove the small blob of silicone when they come back to change your door. If they fail to do so, please try to remove it by scrubbing gently with a nylon scouring pad or a plastic spatula taking care not to scratch the stone.

Classificada 5 em 5 estrelas

We visited the showroom and excellent…

We visited the showroom and excellent advice was available. We changed delivery date and they were flexible. Measuring and fitting was carried out without any problems and the finished product is excellent.
The final area of worktop was slightly less than had originally been quoted but this was adjusted automatically when the final invoice was received.
Be prepared to pay the account in accordance with stoneCIRCLE accounts procedure.

11 de fevereiro de 2020
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Resposta da stoneCIRCLE

Many thanks for the excellent review.

Classificada 5 em 5 estrelas

Lovely granite for my kitchen.

Such good service all round and the granite I had chosen was expertly fitted within the time specified. I would definitely recommend them.

11 de fevereiro de 2020
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Resposta da stoneCIRCLE

Many thanks for the recommendation

Classificada 2 em 5 estrelas

Great Product - Poor Customer Service

Product & Fitting was great 5 Stars!
Customer Service - Very Poor.
I had shopped around and had detailed plans which I provided to many suppliers - Stone Circle were not the cheapest, but as they were local I asked them if they were able to price match - which they did.
However, once the templating had been done - the price changed considerably.
Yes after discussing options with them onsite, we had agreed to add extra window sills and a bit more length to the breakfast bar overhang. However we had also made reductions to the original plan - all in all the additional stone for worktops was 4sq millimetres + 3 window sills. The additional cost over £750
I emailed to query this and got no reply
It was very close to xmas so we had to proceed or be without a working kitchen.
We also ran out of money - so we cancelled the stone for the utility room (& 1 window sill).
The fitters were great and the stone looks fantastic - but it feels like they pulled a fast one given the circumstances.

11 de fevereiro de 2020
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Resposta da stoneCIRCLE

We are very sorry that you are not happy with our service. Your requirements changed between the initial quote and templating with extra material for an enlarged worktop, upstands and 2 window sills, and radius corners and 2 tap holes, all involving extra work. Steve explained this to you when he did the templating, and Sue rang you to discuss it when she received your email querying the extra cost, which was when you cancelled the utility room. We did not take advantage of the fact that you needed the stone fitted in a hurry. You were charged exactly the same price per m² for the additional stone as for the rest of the worktops.

Classificada 5 em 5 estrelas

Fantastic service!

Fantastic service! Loving my kitchen tips. Thank you Sue for your great advice

31 de dezembro de 2019
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Resposta da stoneCIRCLE

Many thanks for the great review. We're very glad that you are happy.

Classificada 3 em 5 estrelas

Looking fab when finished

I went to the showroom to look at everything and it was very impressive. The staff are very helpful and helped me pick the stone I liked. They came out to measure up and I thought everything was going to be done in one visit but unfortunately that was not the case and this was not explain to me. Also when the email was sent through to me I didn’t have time to look through it and my fitting date was then cancelled this also was not explain to me a quick phone call to tell me they were waiting my response would’ve helped which I would’ve then done and they’re fitting date would’ve suited me. Then I had to come back and re-measure for the splashback and that was fitted on a separate day which held me up

24 de novembro de 2019
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Resposta da stoneCIRCLE

We’re very sorry that your installation date was delayed. As the timeframe between templating and installation is very tight, any delay in approval of the templated drawing does inevitably push the installation date back. Whilst we do try to communicate the process and the need to reply promptly to clients, on this occasion we obviously failed to get the message through. On the need for a follow up visit, if the wall cladding is too variable and considered a possible problem to install, a second visit is necessary to avoid cutting on site, which increases the risk of mess and damage. This is something that only becomes apparent when we have templated but should have been explained to you. Once again we are sorry for the lack of communication.

Classificada 5 em 5 estrelas

Lots of choice

Loved it here...lots of choice and samples to take away to make my decision..after I had picked the one I wanted it was still hard to visualise what it was going to look like but wow I’m over the moon..service and fitting both excellent and would definitely recommend

7 de novembro de 2019
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Resposta da stoneCIRCLE

Many thanks for the great review.

Classificada 5 em 5 estrelas

Amazing - highly recommended!

Amazing, professional and delightful! I would definitely recommend and go back when I’m ready for my new kitchen. Stone Circle was so accommodating and rushed my order through as a sense of urgency. Thank you!

1 de novembro de 2019
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Resposta da stoneCIRCLE

Many thanks for the great review. We look forward to being able to help you again.

Classificada 5 em 5 estrelas

The order and installation of my…

The order and installation of my granite work top was speedy and efficient. I was kept informed regarding progress and I am delighted with the end result.

1 de novembro de 2019
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Resposta da stoneCIRCLE

Many thanks for the great review.

Classificada 5 em 5 estrelas

STONE CIRCLE

Show room and staff excellent. Fitters very polite and on time product excellent in our kitchen.

28 de outubro de 2019
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Resposta da stoneCIRCLE

Thanks for the great review.

Classificada 5 em 5 estrelas

Very quick and professional

Very quick and professional. So easy to work with. Helped select and install worktops. Pricing was on point with competitors.

28 de outubro de 2019
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Resposta da stoneCIRCLE

Thanks for the great review.

Classificada 5 em 5 estrelas

Stephanie Carde was very helpful when I…

Stephanie Carde was very helpful when I was choosing our work surface and very efficient once we had chosen. She was such a nice, kind person to be dealing with it. The templating was done extremely well and we are very pleased with the finished work surface. It looks great and is so easy to keep clean.

27 de outubro de 2019
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Resposta da stoneCIRCLE

Many thanks for the great review. We are very glad that you are pleased with the worktop.

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