StratcoOpiniões 

3011
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sen... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I bought a HM4 shed (sliding door) and overall I'm fairly happy with it. It looks beautiful and assembly was pretty straight forward with good instructions. This was a replacement to an older (10+ yea... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was nervous about organising a replacement garden shed until I spoke with Hazel Snow! She handled all of my questions professionally and sensitively. Despite changing my mind (a few times!) about my... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My experience wasn’t anywhere near great. I contacted stratco saying there were drawings missing. They said they didn’t supply them anymore.(it was on the packing sheet though) my council needs drawin... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de hardware
  2. Loja de materiais de construção
  3. Loja de bricolage, casa e jardim
  4. Loja de mobília ao ar livre
  5. Fornecedor de cercas para pátios
  6. Loja de materiais para telhados

Informação fornecida por diversas fontes externas

With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(3011)

81 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Carport Shelves

The shelves were very easy to find online and the ordering process was good. The staff were very helpful when I came to pick them up.

They were easy to put together and my carport now looks much tidier.

29 de junho de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Christina, that is great to hear that you found it easy to place an online order with us and that the team provided you with excellent customer service. Thank you for the 5 stats and we hope to see you again at the Canning Vale store!

Classificada 5 em 5 estrelas

Stratco Fyshwick are AMAZING!

Stratco Fyshwick were amazing with customer service. Alys was extremely helpful and very knowledgeable of the products. We were purchasing a large patio roof and Alys was fabulous in organising this to happen. Also, Saul was the guy who delivered the product last week. He had driven to Canberra from Sydney. He was absolutely fantastic in delivering the various components safely and professionally. It was a pretty tight area that he had to place the components onto (and they were huge and very heavy!). He even helped us move our car with a flat battery that was in the way. And even though it was really hard yakka he smiled the whole time and was such a lovely guy!

26 de junho de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Caroline & Geoff, it is amazing to hear that you were provided with excellent customer service regarding your patio roof purchase and with your car situation. Thank you for the 5 stars and we hope to see you again at the Fyshwick store!

Classificada 5 em 5 estrelas

The Guys at the dandenong Branch

The Guys at the dandenong Branch were very helpful with my click and collect , even loading the product in to my car.

13 de junho de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi there, it is great to hear that you were provided with excellent customer service regarding your click and collect order. Thank you for the 5 stars and we hope to see you again at the Dandenong store.

Classificada 5 em 5 estrelas

Hassle-Free Purchase

Our engagement with Stratco for the purchase and delivery of our large metal storage cabinets was seamless and hassle-free. The goods delivered were as advertised and of the highest quality. The cabinets were easy to assemble and are strong and quite robust.

6 de junho de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Ian, it is excellent to hear that you had a great experience with the purchase and delivery of the large metal storage cabinets from Stratco. Thank you for the 5 stars.

Classificada 5 em 5 estrelas

A great product that lives up to…

A great product that lives up to expectations.
The written instructions are not very helpful other than helping confirm you have all the bits! However, the assembly video is excellent and makes assembly a breeze.

6 de junho de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi John, thank you for the 5 stars. It is great to hear that you are satisfied with the product purchased and that you found the assembly video helpful. Thanks.

Classificada 5 em 5 estrelas

Stratford had the metal privacy screens…

Stratford had the metal privacy screens we were looking for at a very good price. We were notified of the delivery quickly, kept up to date. The screens were delivered to our door within three days of placing the order.

31 de maio de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Judy, thank you for the 5 stars. It is excellent to hear that you had such a great experience with your online purchase.

Classificada 4 em 5 estrelas

It was great to see the assembled…

It was great to see the assembled product at the shop.Ordered online on special,had to be delivered.
All good,the only disappointment was receiving promotional material a week later with the price dropped a further $200.

21 de maio de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

HI Adrian, we are glad you have had a four-star experience with our Penrith Store. We hope to see you again soon.

Classificada 1 em 5 estrelas

Poor customer service …

Ordered fencing it was delayed because of a powder coating issue so our contractor started another job . No phone call the fencing was dumped on my synthetic grass when there was obviously a driveway.when .we said we wanted it moved off the lawn we were met with you can remove it easily yourself it only weighs 69 k, bit hard when my husband is on a walking frame, poor customer service

24 de maio de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

We are disappointed to hear about your unsatisfactory experience and will do our best to address the issues you've raised. Thank you for taking the time to leave your feedback.

Classificada 5 em 5 estrelas

Steve from Stratco gave a courtesy call…

Steve from Stratco gave a courtesy call 5mins prior delivery my shed, he was down to earth and very professional. The shed has arrived in perfect condition, and he went above and beyond to place it exactly where I wanted, thanks Steve, now just got to put it together.

16 de maio de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Sebastian, thank you for the kind words. It is great that Steve was able to provide you with great service. We hope to see you again soon and we hope you love the new shed.

Classificada 5 em 5 estrelas

Great products and service

Have ordered & picked up several items (garden screens & metal wall decor) from Stratco Sunshine Coast. Easy online ordering, order updates, phone availability when required, & helpful in-store pickup service

7 de maio de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Rhonda, its great you have had a positive experience with our Sunshine Coast store. Thank you for the 5 stars,

Classificada 5 em 5 estrelas

Steve is great

Steve is great.

Thank you to Steve for an efficient and friendly delivery today!

30 de abril de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Georgia, thank you for the 5 stars. It is great to hear Steve provided you with excellent delivery service.

Classificada 5 em 5 estrelas

How good is Steve (Stratco driver)?

How good is Steve (Stratco driver)? Setting up garage multiple Stratco workbenches, shelving, cabinets.
Steve calls me to let me know he had of delivery items and would make the delivery with the next 30 minutes, on arrival the pallet of purchases placed just where I needed.

29 de abril de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Graham, it is fantastic Steve provided you with great service. Thank you for the 5 stars.

Classificada 5 em 5 estrelas

Steve from Straco delivered my shed…

Steve from Straco delivered my shed professionally. His attention to detail ensured the shed arrived in perfect condition, and he went above and beyond to place it exactly where I wanted.

26 de abril de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Pat, its great Steve provided you with a great delivery service. Thank you for the 5 stars.

Classificada 5 em 5 estrelas

Great cover

Product exactly as described - looks good.
Delivered on time and easy to assemble.
Covers our aircon unit perfectly.

23 de abril de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Peter, thank you for the 5 stars. We hope to see you again soon.

Classificada 5 em 5 estrelas

Great service from Steve

Steve was very helpful rang to let us know he was on his way. ensured he was delivering to the right unit rather then just dumping it and running. Complete opposite to our last experience.

16 de abril de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Rebecca, thank you for the 5 stars. It is great to hear Steve provided you with a great service.

Classificada 1 em 5 estrelas

False Advertising - False Discount Percentages

A promotion was advertised for an in store sale of up to 75% off on 13th April 2024. 20% off was offered on colourbond fencing products however when trying to make a purchase it was evident that only 7.75% discount was actually being honoured rather than the 20% advertised. If you shopped here on 13th April check your dockets and make sure you actually received the advertised discount correctly. If anybody else has had a similar issue regarding this sale on 13th April 2024 with this item or any other item please consider raising your concerns with Stratco in writing to a given email address, and then elevating to the ACCC if necessary. You will need to call Stratco to get the email address for a customer service manager. I can't share it here.

13 de abril de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Ben, we are disappointed you have had an unsatisfactory experience and will use your feedback to improve our service. If anyone has an issue from the sale on 13th of April, please contact us to investigate.

Classificada 5 em 5 estrelas

The online ordering was so simple and…

The online ordering was so simple and delivery within 3 days was amazing. Will have no problem ordering from stratco again absolutely brilliant

10 de abril de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi David, it is fantastic to hear you had such a positive online experience with us. Thank you for the 5 stars.

Classificada 5 em 5 estrelas

Rob from Stratco at Huntingwood was…

Rob from Stratco at Huntingwood was fantastic.
Excellent customer service, fast, friendly and helpful.
Cheers mate.

3 de abril de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Jason, it is great to hear Rob provided you with excellent service. Thank you for the 5 stars.

Classificada 5 em 5 estrelas

Phone orders

Wanted to do a phone order with someone else picking it up for me. Staff on the phone were very helpful and made the purchase easy and hassle free. Would highly recommend using phone order if you need to.

6 de fevereiro de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

Hi Angela, it is great to hear you have had a positive experience with ordering over the phone. Thank you for the 5 stars.

Classificada 1 em 5 estrelas

Less than one star

Less than one star. Absolutely poor service. We’ve been waiting more than 18 months now for repair to poor product and installation and continue to be fobbed off. We would never recommend this company or product.

19 de março de 2024
Opinião espontânea
logótipo da Stratco

Resposta da Stratco

We are disappointed to hear about your unsatisfactory experience and will do our best to address the issues you've raised. could you please email me your details to contact@stratco.com.au With a description of the issue at hand so I'm able to pass onto senior management.

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