Stratstone - MINI Leeds Opiniões 

168
TrustScore: 3.5 em 5

3,5

Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB


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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Apauling aftercare rang for some one to look at our car said would call back no one did so i emailed them with my concerns after waiting 2 weeks without any responce when i bought the car i had a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We dealt with Liam at Stratstone mini, Leeds. From start to finish he explained everything clearly, was knowledgeable and listened carefully to our needs. Most importantly, he did everything he said... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Service here is brilliant and nothing short of outstanding. I was looked after by Michael his enthusiasm knowledge and high level of friendly impeccable customer service was truly outstanding. You are... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I didn't purchase a Mini in the end but Tarran was so helpful, knowledgeable and friendly I had to put a review on. Tarran helped me locate possible cars suitable for me, telling me in detail about e... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto
  2. Oficina de inspecção
  3. Fabricante de carros
  4. Mecânica automóvel
  5. Serviço de troca de óleo
  6. Concessionário de carros usados

Escrito pela empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito pela empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Informações de contacto

  • Gelderd Motor Park, Gelderd Road, LS12 6EG, Leeds, Reino Unido

  • 0113 532 8855

3,5

Aceitável

TrustScore: 3.5 em 5

168 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(168)

4363 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Ranjit and team so helpful and…

Ranjit and team so helpful and efficient, sorted new part really swiftly, thank you so much Roxy

11 de novembro de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Roxy,

Thank you for your kind words.

We are delighted to hear that you had a positive experience and that the team was so helpful.

All the best,
Customer Services

Classificada 5 em 5 estrelas

Another fantastic experience

Another fantastic experience buying my second mini from Michael and the Leeds branch.
Wouldn’t go anywhere else.
The service, advice and attention to detail was outstanding.
All the staff team are very welcoming and made the whole experience a good one
Thank you again to Michael, a credit to the company

5 de novembro de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Gillian,

Thank you for your kind words.

We are thrilled to hear you had a positive experience and appreciate your recognition of Michael's hard work and dedication.

We are glad you continue to choose us for your car purchases.
Customer Services

Classificada 5 em 5 estrelas

We purchased a new mini from stratstone…

We purchased a new mini from stratstone leeds . Every part of the purchase was excellent . The whole team where amazing from choosing the car to collecting it . They gave us a fair price for our trade in vehicle , and when we collected our mini the team had gone all out to make it special for us .
Thank you Liam , James and Micheal at Stratstone !

14 de outubro de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hello Oliver,

We're so happy to hear you had such a positive experience with Liam, James and Michael.

It's wonderful to know that you felt well taken care of throughout the entire process, from choosing your new car to collecting it.

We're proud of our team and appreciate you taking the time to share your feedback.
Customer Services

Classificada 5 em 5 estrelas

Muhammed and the team were awesome.

Muhammed and the team were awesome.
Great customer experience from drop off to collection.
Thank you.

10 de setembro de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hello Richard,

Thank you for your kind words about Muhammed and the team.

We are delighted to hear you had a positive experience.
Customer Services

Classificada 5 em 5 estrelas

Showroom enquiry with excellent service!

Visited show room to enquire about the new electric mini. Karl Smith sales rep introduced himself and was more than helpful in every aspect. Explaining differences in models/levels. Not pushy at all for the sale like they tend to be. Listened to everything I said/ wanted allowed me to get a feel for the car. Will definitely return with my business there in future and hope to deal with Karl again.

3 de setembro de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi,

It's wonderful to know that you found Karl to be so helpful and informative.

We strive to create a welcoming and pressure-free environment for our customers, and we're delighted that you felt comfortable and confident throughout your visit.

We appreciate your kind words and look forward to welcoming you back in the future.

Customer Services

Classificada 1 em 5 estrelas

Not impressed

Not impressed!
£1000 below value for PX!
Then call to say what’s wrong ! You having a laugh , shame on you, definitely tell people regarding this experience!
Regards

9 de agosto de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Nicholas,

Thank you for leaving us a review.

I am sorry to hear that you were disappointed with the price that you were offered when selling your vehicle to us.

There are many factors that we take into consideration when offering a price for the vehicle, such as age, mileage, condition etc.

We do appreciate your feedback and I will ensure this is fed back to the relevant leadership team.

Customer Services

Classificada 5 em 5 estrelas

First rate service

First rate service - friendly, helpful, knowledgeable and professional. Would thoroughly recommend for an all round awesome customer experience. Many thanks for looking after us so well!

25 de julho de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi,

Thank you for your review.

We're very happy to hear that you had a 5* experience!

We appreciate your positive feedback and recommendation and we hope to see you again in the future!

Have a great day,
Customer Services

Classificada 5 em 5 estrelas

Super salesman Karl Smith

First class service from start to finish from Karl Smith at Stratstone Mini Leeds. Nothing was too much trouble. Phone calls returned promptly as well as emails and telephone messages. Perfect buying experience, thank you Karl.
Steve Brewer

11 de julho de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Stephen,

Thank you very much for leaving us a review.

Customer feedback is extremely important to us, your wonderful comments have been forwarded on to management team to enable them to share your experience with Karl.

We look forward to dealing with you again in the future and happy motoring!

Many thanks,
Customer Services

Classificada 5 em 5 estrelas

Fabulous branch

Michael was my point of contact and I can’t sing his praises enough ! what a super friendly, patient man who never once made me feel pushed into a purchase was always making sure the car was right for me . He just made the whole experience of buying a car the easiest thing to do. The whole branch is great all super friendly and helpful. Added bonus the car is absolutely fabulous I love it !

27 de junho de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hello Rebecca,

Thank you so much for the review.

We're thrilled that you had such a positive experience with Michael.

We hope that you'll consider us again in the future.
Customer Services

Classificada 5 em 5 estrelas

Very happy customer!

Imran, Michael, Chris, Csilla have been absolutely brilliant and bent over backwards to get me my car in the day I wanted! Clear communication, helpful and polite through the entire process!

Thank you all who helped :)

22 de junho de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Alice,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction.

Enjoy your day!
Customer Services

Classificada 5 em 5 estrelas

Sales assistant Karl Smith went through…

Sales assistant Karl Smith went through everything clearly and professionally and kept me constantly updated via phone as to when my new carvwould be ready. No complaints wotsoever

21 de junho de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Mr Oldham,

Thank you very much for the 5* review!

Karl values your feedback and take pride in providing the best possible customer service!

Thanks again!
Customer Services

Classificada 5 em 5 estrelas

Michael was absolutely brilliant

Michael was absolutely brilliant. Really took time was not pushy for sales just let you look around really helpful nothing was too much. Cane back after a few months and purchased the car. He took great care with my mum and went through everything with her in such detail showed her inside the car how everything works. Gave extra bits he was brilliant and would definitely go back to him again he was amazing and a asset to your company

29 de maio de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hello Suman,

Thank you so much for taking the time to review your experience with us.

Michael will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Customer Services

Classificada 5 em 5 estrelas

Karl was super fantastic creating an…

Karl was super fantastic creating an awesome buying experience & finding me a car to suit all my needs! Thank you!

22 de maio de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Paul,

Thanks so much for taking the time to leave us a great review, it's incredibly valuable to us.

We're really happy to hear that you have been impressed with the service you have received from Karl

Take care,
Customer Services

Classificada 5 em 5 estrelas

Very good communication with us

Very good communication with us. He was very patient and overall 5 stars.. Thank you

22 de maio de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Joanne,

I appreciate you taking the time to leave this review.

I am very pleased you are satisfied with your visit!

We hope to be of service to you again,
Customer Services

Classificada 5 em 5 estrelas

Just wanted to say how excellent one of…

Just wanted to say how excellent one of the staff was to me .yesterday I came in to order 2 new indicators for my mini coupe as some nice person stole the covers off.they was ordered and had to pick them up the following day from BMW. As I was leaving one of your sales staff approached me and said if I come tommorow he would fit them on for me.I thought how kind of him to actually care about his customers in a kind and generous way.I was so delighted and wanted to thank him for his help.He is the best.where do you get this kind of treatment anywhere now 100% putting the customer first so very happy thanjyou again for taking the time to help.

20 de abril de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Angela,

We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Customer Services

Classificada 5 em 5 estrelas

Brilliant Absolutely Outstanding

Service here is brilliant and nothing short of outstanding. I was looked after by Michael his enthusiasm knowledge and high level of friendly impeccable customer service was truly outstanding. You are looked after from start to finish no stone left unturned every question answered to get the right car for you at the right price .I would highly recommend this dealership as its the best I've come across in nearly 40 years .Well done Michael you are an absolute asset to the business.

11 de abril de 2024
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hello,

Thank you very much for taking the time to leave us this positive review!

Michael's aim is to deliver a positive customer service.

Have a great week!
Customer Services

Classificada 5 em 5 estrelas

Rhiannon on service is amazing…

Just wanted to let you know how amazing Rhiannon is on service, she's a big reason as to why I keep coming back! She's really friendly and helpful, and brightens my day up! if it wasn't for her I'd of given up my mini garuntee by now!

11 de dezembro de 2023
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hello Jade,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Rhiannon.

Enjoy your day!
Customer Services

Classificada 5 em 5 estrelas

Great experience…

Great experience this weekend with Stratstone Mini Leeds!
First time service and Mo made it easy and enjoyable when visiting!
Communication was superb regarding completion and you felt welcomed rather than just another customer!
Superb and will be back!

20 de outubro de 2023
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Matt,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Customer Services

Classificada 5 em 5 estrelas

Amazing service!!!

Amazing service!!!!
I went to MINI Leeds couple of days ago and was greeted by Dave. The service from walking in to walking out is nothing but 5*. I needed to order a part, however I came into the garage after parts department had closed but Dave said he would ask the parts department and call me back the following day. After not having great experiences in the past with car garages and not been called when I’ve been advised I would be; Dave called when he said he would. He gave me all the information I needed and told me Ryan from parts would ring me when the part arrived. So the day after the part arrived and Ryan called me to let me know and I could go in at my earliest convenience. I wasn’t expecting the delivery to be the next day!! They fitted my part for me as well. Thank you so much for the great service and I will be coming back for further services in the future ☺️ would highly recommend!!

10 de outubro de 2023
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Paige,

Thank you for leaving us a 5-star review for Dave and Ryan and for sharing your experience!

I am so pleased to hear that you have received excellent customer service throughout your dealings with us.

Thanks so much again for the review and recommendation.

We look forward to seeing you again soon!
Customer Services

Classificada 5 em 5 estrelas

Recieved great service when buying our…

Recieved great service when buying our new mini from Mini Leeds , We travelled from Warrington to buy a car from Leeds as our local dealership didn't seem too bothered wether we purchased or not so there loss.

I can highly recommend the service we recieved here and they couldn't be more helpful when we were constantly changing specification and asking for prices thanks in particular to Dave and Mike for there perseverance..

11 de junho de 2023
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi David,

Thank you so much for reviewing your recent experience with Dave and Mike at the MINI branch in Leeds.

It’s great to hear you’ve had a positive experience.

Take care,
Customer Services

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