Stratstone - MINI Leeds Opiniões 

168
TrustScore: 3.5 em 5

3,5

Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB


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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Apauling aftercare rang for some one to look at our car said would call back no one did so i emailed them with my concerns after waiting 2 weeks without any responce when i bought the car i had a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We dealt with Liam at Stratstone mini, Leeds. From start to finish he explained everything clearly, was knowledgeable and listened carefully to our needs. Most importantly, he did everything he said... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Service here is brilliant and nothing short of outstanding. I was looked after by Michael his enthusiasm knowledge and high level of friendly impeccable customer service was truly outstanding. You are... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I didn't purchase a Mini in the end but Tarran was so helpful, knowledgeable and friendly I had to put a review on. Tarran helped me locate possible cars suitable for me, telling me in detail about e... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto
  2. Oficina de inspecção
  3. Fabricante de carros
  4. Mecânica automóvel
  5. Serviço de troca de óleo
  6. Concessionário de carros usados

Escrito pela empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito pela empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Informações de contacto

  • Gelderd Motor Park, Gelderd Road, LS12 6EG, Leeds, Reino Unido

  • 0113 532 8855

3,5

Aceitável

TrustScore: 3.5 em 5

168 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(168)

4363 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great customer service

Muhammad and Michael were super helpful, kind and patient, from the phone call to assisting me when I popped by. The appointment was made very fast and problem solved right away, explaining everything very clearly. Top customer service. Thank you.

17 de julho de 2023
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hello Lois,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Classificada 1 em 5 estrelas

Think twice about buying

Think twice about buying, car needed new gearbox after 6 months, then new windscreen as not even fitted with a mini one, had MOT and health check no video as technician didn’t take one, he has since left(conveniently) 4 weeks after MOT after driving 90miles on the motorway we turned around on a side street for the back wheel to come off and the whole suspension collapsed, 10 mins earlier mini garage in Lytham who were excellent said we could have died on the motorway, Leeds mini accept no responsibility. Now solicitor involved so please think twice about buying from them.

14 de julho de 2023
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Amanda,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Customer Services

Classificada 5 em 5 estrelas

I like to thank you for the keyring…

I like to thank you for the keyring that you sent out to me not that long ago. And for the good service that I
got from you all.

22 de junho de 2023
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hello Alex,

Thank you so much for leaving us this great review.

Have a lovely day!
Customer Services

Classificada 5 em 5 estrelas

Excellent customer service from Mohammed …

Excellent customer service from everyone but big thanks to Mohammed who excelled with customer service skills - thank you. I had to have some repairs to my car after a visit to the Safari park, thanks for making what had been a stressful situation into a much better one - thanks 😊

15 de abril de 2023
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

Classificada 5 em 5 estrelas

Always fantastic service

Purchased my MINI from here several years ago now and it's always fantastic service. Got to give a special mention to Rhiannon. I had an MOT, service and also had a new service plan set up. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. She really is a star 🌟

22 de fevereiro de 2023
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Samantha,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Customer Services

Classificada 5 em 5 estrelas

Mini good

Very good and helpful,

7 de dezembro de 2022
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi David,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day,
Customer Services

Classificada 5 em 5 estrelas

Excellent

Great experience and helpful and attentive from start to finish.

29 de novembro de 2022
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Robert.

Thank you so much for leaving us this great review.

Have a lovely day!
Customer Services

Classificada 1 em 5 estrelas

My wife purchased her car from them and…

My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at £900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged £70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge £70 for brake fluid, we have lost all trust in them and will never use them again

25 de novembro de 2022
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Daniel,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Customer Services

Classificada 5 em 5 estrelas

All work done on time and…

All work done on time and professionally handled from customer support to technical work on the car.

12 de novembro de 2022
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi David,

Thank you for the review!

Your positive rating means a lot to us here at the MINI branch in Leeds.
Customer Services

Classificada 5 em 5 estrelas

chi san

very good service

11 de novembro de 2022
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Chi,

A big thank you for leaving us a 5* review!

Have a lovely day!
Customer Services

Classificada 5 em 5 estrelas

Quickly, quality and nice

It was recall for my egr changing. I've picked up my car fixed and cleaned.
Nice.

7 de novembro de 2022
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi,

Thank you so much for leaving us this great review.

Have a lovely day!
Customer Services

Classificada 5 em 5 estrelas

The whole of Stratstones team involved…

The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. I found their customer service excellent

29 de outubro de 2022
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi David,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Customer Services

Classificada 5 em 5 estrelas

All was made very easy

25 de outubro de 2022
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi James,

We appreciate you leaving us a review - thank you!

Have a nice day!
Customer Services

Classificada 5 em 5 estrelas

Fitted in next day for problem and sorted!…

Rang to book car in for emissions problem, fitted me in first thing next morning. Lady very helpful on the phone. Jamie at service reception desk very helpful too. Kept in contact throughout, collected car later that day and it had even had a wash, thank you!

17 de outubro de 2022
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Customer Services

Classificada 5 em 5 estrelas

Excellent, highly recommended

Excellent, friendly, car was pristine and to a very high standard when collected.

15 de outubro de 2022
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Mr Penno,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Classificada 5 em 5 estrelas

Good customer service

Thank you have fitting me in at short notice

3 de outubro de 2022
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi,

Thank you so much for leaving us this great review.

Have a lovely day!
Customer Services

Classificada 5 em 5 estrelas

Working away from home and my local…

Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. I so appreciate it .. a very positive and reassuring experience. Big thanks Jamie and co, you are doing things right.

21 de setembro de 2022
Opinião espontânea
logótipo da Stratstone - MINI Leeds

Resposta da Stratstone - MINI Leeds

Hi Annie,

We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one!

The branch is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Customer Services

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