Stuart Weitzman Opiniões 

Stuart Weitzman was a fashion genius. His shoes were adored. Once in the same echelon as Christian and Prada, since selling to tapestry, they have fallen below Candies! I will never buy a pair of SW's again. I bought a pair of SW booties from Neiman's, in the first hour I had put them on after purchase at my husbands 40th Birthday, the heel ripped from the leather. Neither Neimans nor SW would exchange for a new pair. They pointed at each other. How typical and disappointing these days. The once iconic brands are both cheap imitations, with no customer loyalty and they are all making a fortune with cheap labor and cheap product. Unfortunately, they are no longer worth the price!

Fraudelent. They hold your money and don’t refund you.

Horrible experience with their customer service! Returned the boots the same day I received them. They would only give me store credit which has taken over a month to actually receive! Still don’t have it. They claim that they’re emailing it but no such thing. AVOID them at all costs!!

Preis/Leistungsverhältnis ist dürftig!
Der Design ist zwar schön, aber die Herstellung ist mangelhaft. Der Service lässt viel zu wünschen übrig und werden sie sodann nach zahlreichen Mails und Bildern von abgebrochene Schuhabsätze konfrontiert, so reicht ihnen die Ausrede „die Garantie ist angelaufen und der Fall ist erledigt“!

Avoid at all costs. Purchased boots which were sent quickly, but the invoice and returns form I received say I paid £100 less than what I actually did. Tried contacting customer service several times and nobody ever responded. Having read reviews here, I understand this is their way of avoiding paying tax on returns - it says NOWHERE on their website that returns incur a charge (especially not 25% of what you paid). The boots are nice but one is tighter than the other and I feel I cannot return them as I am worried I will receive no refund. Appalling, non-existent customer service.

If you really want to buy a pair of their shoes, do so from a third party retailer. I would never buy from this brand again and the whole experience has left a very bitter taste. For the cost of the shoes, customer service should be a premium. Disgusting and shameful.

I bought a pair of shoes that never arrived and the second time they were damaged, they never wanted to refund the postage which cost is indecent! ... No service quality

Pessimo servizio, non acquisterò mai più da Stuart Weitzman. Ho ordinato un paio di scarpe due mesi fa e non mi sono mai state consegnate. Per tutto questo tempo, il tracking del pacco indicava che l'ordine era "in transito". Ho atteso pazientemente, ma dopo due mesi di nulla, ho deciso di contattare il servizio clienti, sperando almeno in una spiegazione o in una soluzione.

La risposta è stata scandalosa: mi è stato detto che non avrei ricevuto né il pacco né un rimborso, perchè dal loro sistema il pacco risultava consegnato! Sono rimasta senza parole di fronte a tanta mancanza di professionalità e rispetto per i clienti.

Evitate di comprare da Stuart Weitzman se non volete buttare i vostri soldi e perdere tempo dietro a un servizio clienti totalmente inutile e inefficiente. Una pessima esperienza sotto ogni punto di vista.

This is a terrible company? Please avoid at all costs if you are ordering from the UK. What they don't tell you is that if you return your goods, they will deduct all customs and taxes from your refund. So I bought a pair of boots for 325 pounds plus 16 pounds delivery and they are only going to refund me 270 pounds. They said I need to take up the dispute of the 55 pounds with the customs office. Nowhere on their website is this stipulated!! Con artists at their best as UPS told me the company should be dealing with Customs amd not the customer!

Purchased shoes that after 2 wears became faulty. It’s been weeks since my order has been returned and they still not issued refund.

Customer services keep saying we will chase it up? Chase it up with who? They are customer services who have my money! I would like to upload all the emails but it does not give me an option!

Very upset and frustrated by experience. I was replacing a 2 year old pair of boots where the heel part of the boot fell off. I contacted SW to ask about repair advice and got no reply. I then ordered the exact same item and size but when they arrived they were at least a half size larger and too big for me. However the website does not do exchanges. The return instructions are complicated and it does not appear shipping is paid for. The return confirmation I got has the wrong price on it. I am still trying to work out how to return these very expensive boots. My emails to customer service have not been answered.

Worst customer service ever. I ordered over the knee boots online. Full price. 1,000 bucks. Got an email saying my boots would be delivered today. I waited. Nothing. UPS said they tried to deliver. Liars. My door camera says no. My three German shepherds say no. Package at a collection point. I went. No. Customer service says it’s my problem. Won’t let me talk to a supervisor. This for a thousand dollars????? NO

Scarpe indossate soltanto una volta per il mio matrimonio, per circa 8 ore. Si sono rovinati gli stiletti e può capitare non lo metto in dubbio se il ricevimento é su un prato, ma anche le punte totalmente rovinate manco avessi fatto la ballerina di danza classica. E peggio ancora, assistenza inesistente e inadatta. Scarpe che forse meglio quelle cinesi.

I go a sandal which I not resigned correctly. After 5 minutes walk it hurts like hell. I buy a lot of shoes by SW, this never happen.
Received 4 standard letters to explain what went wrong
One even wanted photo of shoe: Can a photo show that food hurts? How stupid can one get??? No the refuse to return CHF 100 for shipping fees. It is not my fault that this model is faulty. NEVER AGAIN

Habe goldene Sandaletten in Größe 38,5 online bestellt. Geliefert wurde eine schwarze Sandalette in völlig anderem Stil, Größe 39.
Die Schuhe wurden daher ordnungsgemäß retourniert. Obwohl der Fehler nicht bei mir liegt, soll ich nun € 15,00 für die Retoure zahlen. In einer unverschämten Email wurde mir mitgeteilt, dass Rücksendungen in jedem Fall vom Käufer zu tragen sind. Werde dort ganz sicher nicht mehr bestellen. Finger weg von dieser Seite, total unseriös!

Qualità di m..da! Siete una vergogna. Scarpe assolutamente in usabile. Tagliano la pelle come coltelli. Dovete andare in prigione perché siete i truffatori niente altro!

Verlangen horrende Versandkosten und diese werden leider nach vollständiger Retoure auch nicht zurück erstattet. Dies obwohl es gesetzlich in Deutschland so geregelt ist.
Unverschämtheit ist auch, dass weder auf Emails geantwortet wird noch die Hotline des Kundenservice erreichbar ist. Dies bei einem Luxuslabel!!

Thay cheat me. They didn't refund mu money! Dont buy their shoes!

Really awful customer service. Actually non existent. Bought an expensive pair of boots with neoprene type material at the back which tore and disintegrated after wearing them 5 times. While materials fail that is understandable, however a company ignoring emails with photos and simply not addressing the issue and NEVER responding is unacceptable from just a upmarket brand. Never being from Stuart Weitzman again!! I wish I had seen these reviews before purchase.

Bought a pair of sandals of this website on the 6th June 2024 for a wedding paid 25.00 express delivery as I needed them quick and we are now over a month later waiting on the sandals. It’s the worst customer service I have ever experienced keep saying that fedex has the sandals and I will get them. I have asked for them to be returned and issued with a refund which I was told no they can’t do that. Save yourself a lot of hassle don’t order off Stuart Weitzman ever.

My favorite shoes have become a nightmare. Since they eliminated the store in Milan, I'm forced to buy my shoes online. There have been so many problems and the customer service really sucks. Most recently, I sent (under their direction) photos of boots I bought last season, very damaged in the heel, to ask for a repair. They replied that they were ruined because I misused them (I don't know how ...), so they would give me only a 20% off coupon. This is an unacceptable response for shoes that cost about 800,00 euros and for a customer who has been buying only those shoes for 20 years. Don't buy those shoes, they don't deserve it