Stuart Weitzman Opiniões 

I have been waiting since one week to know where my parcel is. I am struggling to receive answers.
Very sloppy customer service.
Nice shoes but worst online experience

It‘s a scam!! Don‘t order here - the shop gives wrong info about the shipping, isn‘t able to clearify on the subject and operates with different emails and from different locations. Feels like fraud. I will contact the police.

I ordered some boots with crystal buckles. After a few months, some crystals were missing. Neither Outnet (where I bought them) nor Stuart Weitzman are willing to help me or send replacement crystals. After SW told me they would get back to me, I never heard back, even though I asked several times for a response. Really disappointing that I now have to wear SW boots that look very cheap because of the missing crystals.

Ordered online and paid expensive postage, parcels was delayed so I contacted customer service. The agent insists there is no anomaly in the delivery, despite I continued to tell them it is showing up as delayed and showing the address is wrong, they just told me to wait. I called Fedex after that, Fedex informed me that the company name to delivery address was left blank. I filled very clearly the business name to the delivery, however it was missed out when sent. I am now still in the process of waiting. If I did not call Fedex the parcel would have been returned. I paid a very expensive postage charge to receive this kind of service, very disappointed. I don't think the service standard matches up to the brand, and the agent's ignorance is a bad representation of the brand.

Kundenservice ist nicht vorhanden

Seit August 2023, also seit über einem halben Jahr versuche ich den Kundenservice zu erreichen, weil das gekaufte Paar einen Herstellungsmangel hat. Ich frage etwa einmal im Monat nach und bekomme jedes Mal nur die standartisierte Anwort, dass meine Anfrage an die zuständige Stelle weitergeleitet wird.

Über den Chat kann man mir nicht weiterhelfen, weil die Schuhe im Laden und nicht im Onlineshop gekauft wurden. In einen Laden kann ich nicht gehen, weil der nächste inzwischen mehrere Autostunden entfernt ist.

Sie stellen wirklich unglaublich schöne Schuhe her, allerdings bei dem Preis ist der "Kundenservice" wirklich eine Unverschähmtheit.

Received a pair of old clearly used
Shoes from them. Sent them an email with pictures immediately- no response. So decided to try and return them to get a refund - got a Returns number with instructions on how to Organise a return with FedEx - went on the fedex website to organize a return - and nothing - no tel number - no nothing and no one has turned up. This is a genuine review - happy to share emails, pictures and also my pending return with Fedex. I also am
Now out of the return period. Disgraceful and disgusting service. If you need a pair or shoes - please order from
A UK based retailer.

INCOMPETENTI, STIVALI MAI ARRIVATI!
Consegna prevista per il 29 dicembre, siamo al 12 Gennaio e non é arrivato nessuno stivale. Un misterioso problema, che non sanno giustificarmi, ha fatto si che gli stivali venissero rimandati indietro. Nessuna notifica tramite mail o telefonata dello status della consegna. Sono io che ho dovuto continuamente richiamarli per scoprire che gli stivali non sarebbero piu stati consegnati. Esperienza frustrante e logorante considerando anche il prezzo di 720 euro per un paio di stivali!

Buyer beware. I had a pair of Stuart Weitzman ankle boots. Didn’t know the soles were melting in my closet. The Stuart claim it is the responsibility of Nordstrom where I bought the boots but Nordstrom claim it is a manufacturer defect and I believe that is the case.

I have shoes in my closet that are decades old and I have never had such an experience with any shoe. I wore the shoes in the car and as soon as I walked out the car, my feet was practically sticking to the ground because of the melting plastic in the soles. Wonder how long it was leaking and polluting the air.
Buyer be ware of this manufacturer.

My wife went to the Chestnut Hill store and bought a pair of boots on sale. When it started to fall apart we went back to the store and were told that they were a pop up store and an outlet. (Their outlet shoes are of a different quality compared to there regular stores). We were never told that. Anyone else have this issue? We shopped their Nov. 6. 2023. They sent us another pair that were made in China and even worse quality.

Don't buy from this company. It is not worth the price. You can get an ARA shoes that are stylish and made of real leather that is soft and not as hard as a cement.
I bought 2 pairs both for weddings. I wore it at home a couple of times thinking it will get better, not a chance. It is just not possible to wear it, is so hard & not wearable - it just looks nice but for that price you can expect something much better. Even second hand stores would not take it.

I have had the worst experience with this company. I love their boots and in the past I have bought two pairs which were perfect. But on the 20th October I bought online a pair of their knee high boots. They arrived on the 27th, I’m a size 3 and the boots unfortunately were too big for me. The same day I took the boots with the Fedex return label to my local drop off for return. The label failed. I got in touch with SW customer services and they sent another label. On the 30th I took the parcel back to the same drop off. The label failed. Went home again contacted SW customer services .They emailed another label dated 2nd November. I went to the drop off and again the label failed. I tried to get in touch with customer services again. This time they didn’t reply. I was so frustrated that I turned to PayPal and created a dispute. PayPal got SW to create a label. I went back to the drop off for a fourth time and guess what? It Failed!!
This has all gone terribly wrong because SW customer services wouldn’t listen to me explaining that there was something wrong with the label, and every time they created a new one for me it had the same info on it!
But listen up everyone use PayPal for purchasing especially abroad,because they will look after you if something goes wrong like it did for me. Without their help I would have lost £397.00!!

Terrible customer service.
Ordered shoes, but the size was wrong so I returned them. They received them on October 16, but I’m still waiting for a refund. Customer service doesn’t help. You would expect better service for a high end brand…. Very disappointing.

Ich habe vor einem Monat bestellte Stiefel zurückgeschickt, bisher mein Geld nicht zurückerstattet bekommen. im Kundenservice ist keiner erreichbar. Werde eine Anzeige erstatten. Nie wieder!! Hätte ich doch lieber die Bewertungen hier lesen müssen. Ich sehe schon, andere Kunden haben die ähnliche Erfahrungen gemacht.

I wish I had read these reviews before ordering. I returned my order on 21 September. It is now 16 October and I still have not received a refund. Customer service is no help and it’s past the window they claim they’ll refund within. Unacceptable for such an expensive brand.

I love their shoes but learnt the hard way- never order from them if you might need to return. I sent back a return on 28 September. It’s 9 October and I still haven’t heard anything and no refund. They are very expensive so they shouldn’t be holding on to your money like this
To follow up on this I emailed customer service to confirm if they had received the return and as of 16 October no confirmation and no refund still.

Big mistake to order online from this company. I love their footwear but my order took over a week to arrive and after having to return my order I am still waiting to receive a refund. Bear in mind my shoes came from Italy and were retuned to Italy. The return item has been back with them for over a week now and still no refund. I will never order from this company again.

Stuart Weitzman used to be good quality. These days, not sure what happened to this brand, but it became cheap quality really cheaply made shoes. For what they cost, there is a huge disconnect. They are like stylish payless shoes haha. Good by SW ;-(

I bought a pair of boots. The inner sole was ever so slightly damaged, so they offered to mend them for free and I thought why not! But never gave them back and I kept hounding. After months on end, I eventually got them back all scuffed up in a broken box. It was awful. I think had I not kicked off, it would have been daylight robbery...

What a horrible brand. The way they make money is by making shoes that are very expensive and not worth the price, then they offer big discounts, and I assure you the shoes are not worth the price even with the discount, and be aware that you can't return or replace any of the items bought on sales. Almost every item has the wrong sizing and width compared to your usual size with other brands, so it's almost impossible to get the sizing right. This brand is a huge scam, and they won't return my money.

Ich habe Sandalen bestellt, sie kamen getragen an, ein Riemen ist komplett ausgerissen und das Kundentelefon ist aus.