Supersonicz Money Transfer Opiniões 

588
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Mein Transfer war auf Compliance Hold für fast zwei Tage. Es kommt wirklich drauf an, an welchen Sachbearbeiter man kommt. Erst hatte ich mit Fanta geschrieben, sie war so dermaßen unfreundlich und... Ver mais

Classificada 5 em 5 estrelas

I have been using supersonic over 5 years sending money to the Gambia and Senegal. Their customer service have always been fantastic with me., I have never meet anyone of the team but each time i con... Ver mais

Classificada 1 em 5 estrelas

Horrendous service, no worries, if you send money, they don't respond if it never arrives. Fake reviews and fake appraisals. They don't answer their phones, and typical responses include and are not l... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Im really happy with supper sonic they are doing a very good job fast and secure The only thing I'm not satisfied with is difficult to contacts with there's customer service Sometimes when you n... Ver mais

Informações sobre a empresa

  1. Serviço de transferência de dinheiro

Escrito pela empresa

Supersonicz Money Transfer is shaping the way people send money around the world. We’re offering Instant Bank transfer, Wallet, Cash Pickup, Top-up & Bill payments. We are not just serving in major countries, but we also goal to cover those countries where no other money transfer service is available. We started as just a small-scale business providing our services in just a few countries, but now we are covering the whole continents with intentions to serve you well.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

588 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(588)

4 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Sulayman Canada

I was introduced to super sonicz by Sulayman in Canada. He has been very helpful and always answering to my calls despite the time difference between England and Canada.
Anytime I dropped a message he will respond as soon as he sees it.

5 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Alert

PSA : alerte watch out for this company if you never used this company don’t start, you will regret it this is fraud only online app they made this just to scam people they are not what they claim they are , they don’t send money no where if they get your money you will never get it back n ur reception will never be able to pick up , all these good rates above these are them they come make a good rate about them acting like it’s a customer, I know all they names n I seen few of the names here on the rate above, I sent money to Guinea they told all set I sent my brother to go pick up , the stranfer code was fake , he never received the money, I contact them every day they telling bs , they working on it , the crazy part I told them to cancel it n send me my money back Still they telling tomorrow it’s will be paid I guess tomorrow still ain’t reached after 5 days smh I’m so disappointed, I hope they all root in jail for scamming people money weirdo’s

18 de agosto de 2023
Opinião espontânea
logótipo da Supersonicz Money Transfer

Resposta da Supersonicz Money Transfer

We sincerely apologize for any inconvenience caused. Unfortunately, we were unable to locate your account details based on the provided name. To assist you further, we kindly request you to provide us with complete registration details for the Supersonicz app.

Furthermore, we strive to process transactions in a timely manner to ensure prompt payment. However, please note that in certain cases, payments may experience delays due to technical issues, particularly when processed during weekends or holidays.

We understand the importance of addressing your concerns promptly, and our dedicated support team is available to assist you. We always make every effort to respond as quickly as possible.

Moreover, if the recipient has not yet received the amount, we kindly request that you contact us via email at help@supersonicz.co.uk, providing us with your registered details. Your cooperation in this matter is greatly appreciated, and we thank you for promptly bringing this issue to our attention.

Classificada 1 em 5 estrelas

Very very very poor services …

Very very very poor service one transfer takes a whole day, if you need your money urgently, I won't recommend then. Very poor service

28 de julho de 2023
Opinião espontânea
logótipo da Supersonicz Money Transfer

Resposta da Supersonicz Money Transfer

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced with our service. We understand the importance of timely money transfers, and we regret that the process took longer than expected.

We are constantly striving to improve our services and provide a seamless experience for our customers. Your feedback is invaluable to us, and we will carefully review our transfer process to identify areas for enhancement and optimize the speed and efficiency of our services.

Please rest assured that we take your concerns seriously, and we are committed to resolving any issues to ensure your satisfaction. Your trust in our company is vital to us, and we are dedicated to regaining your confidence in our service.

If there is anything else you would like to share or if you have any specific concerns regarding your transfer, please do not hesitate to reach out to our customer support team. We are here to assist you and make sure that your future experiences with us are nothing short of excellent.

Again, we apologize for any inconvenience caused, and we genuinely appreciate your feedback as it helps us improve and provide the best possible service to all our valued customers. Thank you for your understanding and patience.

Classificada 1 em 5 estrelas

No refund after cancellation

Until now I was always happy about using Supersonicz. The prices are good and the company was reliable. But this seems to be changed. Last time I cancelled a transaction and I didn't get the money back. The customer service always told me, that the refund would be out, but it never reached to my bank account. Money business relies on confidence. I don't trust this company anymore.

17 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

they said they paid my money to…

they said they paid my money to receipient but they never received it. they dont respond on chat. Support team is here to help from 8:00 am to 6:00 pm GMT, Monday to Friday. Customer Support No +44 777 676 4278 (first time i have seen switched off mobile number for any support)

29 de junho de 2023
Opinião espontânea
logótipo da Supersonicz Money Transfer

Resposta da Supersonicz Money Transfer

We sincerely apologize for any inconvenience caused. Unfortunately, we were unable to locate your account details based on the provided name. To assist you further, we kindly request you to provide us with complete registration details for the Supersonicz app.

Furthermore, we strive to process transactions in a timely manner to ensure prompt payment. However, please note that in certain cases, payments may experience delays due to technical issues, particularly when processed during weekends or holidays.

We understand the importance of addressing your concerns promptly, and our dedicated support team is available to assist you. We apologize if you experienced a delayed response during the EID holidays, as we had limited staffing during that period. Nevertheless, we always make every effort to respond as quickly as possible.

Moreover, if the recipient has not yet received the amount, we kindly request that you contact us via email at help@supersonicz.co.uk, providing us with your registered details. Your cooperation in this matter is greatly appreciated, and we thank you for promptly bringing this issue to our attention.

Classificada 1 em 5 estrelas

DONT USE THIS APP

DONT USE THIS APP! Their customer service is the worst I have seen ever. Just robotic replies telling you please wait please wait. Also their phone number is not working and they will not provide any working phone number. Also it took time to transfer the money. I will never use this app again. I send them my driving license and they kept asking me "send a clear photo of your passport" for what? Never in my life I will send picture of my passport to these people.

16 de junho de 2023
Opinião espontânea
logótipo da Supersonicz Money Transfer

Resposta da Supersonicz Money Transfer

We apologize for any inconvenience caused. Kindly note that the money transfer made via Online Bank Transfer may take 1-3 working days to process. During the chat conversation, our team provided guidance on the payment status and also sent an email informing you that we are still awaiting the payment confirmation.

Your transaction, initiated on June 14th, was successfully paid to your receiver on June 16th.
To ensure instant payment, we recommend utilizing the Debit or Credit card method, which offers immediate transfer. We appreciate your understanding and consideration of these options.

For further assistance, please feel free to contact us via email at help@supersonicz.co.uk. We value your cooperation in this matter.

Classificada 1 em 5 estrelas

Scammers keep off

Scammers keep off. They will intentionally deliver your first and second transfer to the Reciever. Then after some time they will hold your money on compliance hold for and tell you to submit documents. After the documents are sent to them it will take almost 21 days and still tell you to be patience for transfer is still on hold( while moneygram and western Union doesn’t hold transfer not even up to 4 days). Later when you request for refund they will tell you to contact your bank and let your bank refund the money to you. The same thing happened to a friend of mine, I thought it was a joke and I tried using their service. I made a transaction on supersonic on the 26th may, the blocked my account but don’t want to refund my money back to my bank account. I contacted them several times and they told me I should tell my bank to refund me my money because they can’t refund money. I made the transfer to the same reciever once and it went through. The next one they told me my account has been closed but it’s 10 days now and my money hasn’t been refunded back to my bank account. I contacted them and one Mr. Moses told me I should contact my bank to refund me my money while the money was deducted from my account the same day I paid the transfer. The money is with this so called Supersonicz but telling me to let my bank refund it to me. What a scam. This website is being operate by scammers and hackers. Be warned.

26 de maio de 2023
Opinião espontânea
logótipo da Supersonicz Money Transfer

Resposta da Supersonicz Money Transfer

We sincerely apologize for any inconvenience caused. In accordance with compliance regulations, remittance companies are required to collect additional information prior to transferring funds. The financial sector strictly adheres to Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws and policies to assess transactions for potential risk factors.

Regarding your transactions, we have observed that the transactions were initiated on the 29th instead of the date specified as the 26th. To ensure compliance and a smooth transaction process, we may request specific details when multiple transfers made on the same day, aiming to prevent fraudulent activities and safeguard your account. Initially, our support team advised you to contact your bank for a chargeback.

After conducting a thorough investigation, our dedicated customer care team promptly addressed your inquiries via chat. However, upon receiving the necessary details from you during our chat conversation, we processed the payments, and they have already been successfully sent to your designated receiver. We kindly request that you contact your receiver to confirm the receipt of funds.

Once again, we apologize for any inconvenience caused and greatly appreciate your cooperation. Please feel free to reach out to us at any time.

Classificada 5 em 5 estrelas

Your service is what's making to come…

Your service is what's making to come closer than others apps i do use beginning of last years but now i feel so safety, free, completed believe your best service give to clients like me,i am your best friend and hopefully you will continue process the best thing in your relationship with us.thanks, i 💕💕💕💕💕💕💕 you all, i am from Nigeria but living in France.

31 de maio de 2023
Opinião espontânea

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