Sutton Park Group Opiniões 304

TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Dreadful after care experience. Bought a brand new Dacia January 2024, bi-fuel, had nothing but trouble with the L.P.G. adaptor, every time I try to fill at Morrison's they say it's a constant problem... Ver mais

Classificada 5 em 5 estrelas

I'm a happy person today! New car, delivered on time, nice and clean and shiny! Thanks to the team at Sutton Park Coventry Kia (that's you Jenny and driver Allan) for keeping me informed of progress... Ver mais

Classificada 5 em 5 estrelas

Brought out Dacia Duster Dec 2024 - Believed it had the Zen warranty, as long as we adhered to the required Dacia service (which we did) Failed MOT due to Turbo issue, Dacia Zen wouldn’t cover... Ver mais

Classificada 1 em 5 estrelas

Terrible Customer Service. I've been trying to arrange a replacement Radio/AVN unit and Brett just doesn't respond to my emails. Been going on for over a year. Hopefully voicing my concerns on here mi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto
  2. Oficina de inspecção
  3. Serviço de motorista
  4. Concessionário Kia
  5. Concessionário Renault
  6. Concessionário de carros usados

Escrito pela empresa

Sutton Park Group are franchised dealers for new and used Renault, Kia, and Dacia cars. With 7 dealerships across the Midlands: Coventry, Sutton Coldfield, Warwick, Burton-on-Trent, Tamworth, Stourbridge and Perry Barr in Birmingham. As well as providing specialist service and repair work for Renault, Kia and Dacia, we are also able to offer all makes servicing, repairs and MOT inspection tests at all of our locations, for vehicles outside of warranty.At Sutton Park Group we are dedicated to finding you the right vehicle, at the right price, with tailored finance packages to suit any pocket.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

304 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 93% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

I purchased my Vauxhall Crossland from…

I purchased my Vauxhall Crossland from Sutton Park Kia. Aaron the Sales Rep was extremely helpful. He got me a good price for the vehicle I part exchanged. Also when I reported some minor issues with the paintwork he got the car booked in & the work was carried out swiftly. Thank you Aaron.

20 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

EXCELLENT

We went to Kia Sutton Coldfield seen Aaron who was very professional, very knowledgable we told him what we was looking for also price wise, he done us a really good deal picked the car up a week ago, we are really happy with it, Aaron is really friendly and very polite also very helpful explained every thing on the car to us how it all worked , excellent service from Aaron
He made us feel at ease and not pressurised at all

13 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Approachable and friendly!

I spoke to Aaron at Sutton Park group, he was really approachable and helpful. I didn’t feel like I was getting pressured into buying a car. He listened to everything I wanted and needed from mycar, asked questions around my budget and came back with a great car and agreement.
I was really pleased with the speed in which it was all processed and found Aaron to be very helpful throughout! I would visit the garage again in the future. Thankyou!

25 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Top marks Sutton Park Kia!

We had an appointment with Aaron to view a Picanto for my elderly parents. He was great from start to finish, always courteous and answered all the questions we had reference both the car and payment options . would absolutely reccomend this dealership

11 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First EV Purchase!!

This was only my second time purchasing a new vehicle and I have to say it was one of the most swift and simple experiences I have ever had.

Many thanks in particular to Aaron who was key in making the whole experience so simple and efficient. From the point I first went into the showroom, Aaron was extremely polite, friendly and most helpful. Answered all of my questions in an instant and made the decision making process much easier.

From the point of ordering my new vehicle, I was told 2-3 weeks and it arrived in less than 10 days. Aaron was available over e-mail to answer the multitude of queries that I had, and provided excellent service in terms of customisation of the vehicle even at late notice in terms of extras.

Would highly recommend this branch of Kia Sutton Coldfield if you are looking to purchase a vehicle from this brand of motor, and I am really happy with my purchase - my first EV!!

31 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

A lovely dealership

Great service received from the service department at Sutton Park Stourbridge. Was kept informed from the time my car was booked in. Driver collected and delivered my vehicle back to me. My only criticism is the washing of the car. As lovely as a complimentary wash is, due to it not being wiped dry I'm left with dry water marks which makes it look dirtier than before it went in. I also have a mark left on my dash from what looks like a rag. I will attempt to clean it off myself and if not cleaned off I will contact the garage. But apart from that lovely staff, friendly and helpful. Saleman who sold it me Neb was amazing, and the service staff on my first visit. A lovely video from the technician explaining what he had done to my car that day. Definitely recommend.

25 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service from James Lowry.

Amazing service from James Lowry at Renault Perry Barr. I went in to look for another car after mine was written off. Wasn't actually sure what I was looking for but it had to be big and high enough for my disabled sister and mother. After an informative chat with James (no pressure at all) we decided to go for the Renault Captur. The deals and aftercare are well worth the money. I pick my car up in the next couple of weeks. Thank you James top marks.

29 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I contacted Sutton park Warwick for a…

I contacted Sutton park Warwick for a security code, Colin took the time to find it for me, such a relief as driving can be boring without music, so refreshing to have a problem solved with patience,even though it did not result in a sale. Thanks Colin

29 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Service advisor Karen and the service…

Service advisor Karen and the service department at Stourbridge keep up the good work took my mini in for an mot all the staff are very friendly. Excellent customer service 👌.
A Hitchen

11 de março de 2024
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you so much for taking the time to leave a 5 star review. We are glad our service team at Stourbridge looked after you and we'll be sure to pass your feedback on to Karen.

Classificada 5 em 5 estrelas

Buying a Zoe

I was considering buying a Zoe but was concerned that it would not fit in my garage.
Tom easily solved the problem by driving a Zoe to my home and fitting it in the garage
This is what I call good old fashioned service delivered with a smile
Many thanks to Tom who could not have been more informative about the vehicle

26 de janeiro de 2024
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Mike and thank you for this review! We are pleased to hear you had a great experience with Sutton Park Renault, we'll be sure to pass your kind comments on to Tom and the team.

Classificada 5 em 5 estrelas

I part exchanged my car at Sutton Park…

I part exchanged my car at Sutton Park Kia. Ethan Bailey- Cruise was on hand to help me find the car I was looking for...
The car I purchased needed a few jobs doing to the bodywork and Ethan made sure everything was done smoothly. He went out of his way to get all the jobs done to a high standard. Ethan even let me use his works car so that I didnt have a small courstey car due to work commitments. He truly is a great salesman I'd definitely recommend booking Ethan to help you look for a car... AA+

29 de janeiro de 2024
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you so much for taking the time to leave this wonderful 5 star review. We are thrilled to hear you were looked after by Ethan at Sutton Coldfield Kia, we'll be sure to pass your kind comments on to the team and we wish you many happy miles!

Classificada 5 em 5 estrelas

Thomas Morgan was brilliant very…

Thomas Morgan was brilliant very helpful and patient not pushy highly recommend

13 de janeiro de 2024
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you Denise for taking the time to leave us a 5 star review. We are thrilled to hear you had a good experience at Sutton Park and will be sure to pass your feedback on to Tom.

Classificada 5 em 5 estrelas

Gavin King for King

Purchased an immaculate vehicle from the Warwick Renault garage and from start to finish, my customer journey cannot be faulted.

I first made contact with the group last week, and though I opted to collect the car this week, the purchase was completed within a couple days of my initial contact.

Gavin King was the sales executive who took onus of this sale and I could not have asked for anyone better.

He was honest, clear, professional, not forceful, knowledgeable and most importantly, he was an all round good guy and you could tell that a mile off.

Gavin is a credit to the company and I have no doubt the courtesy he extended to me and my family will be the same he extends to you and yours or you alone.

Thanks for everything Gavin.

26 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Totally unimportant customer

Ordered a Kia Sportage on October for delivery in January and was told I would be regularly updated starting with a date on which the car would go into production. But now, in late January I have not received any news, except that there is no news and, except for one occasion, only when I have contacted the dealership. Even now, I don't think it has been scheduled for production.

So I have cancelled the order and guess what, even that has not been acknowledged.

I may as well not have bothered. Bye-bye Kia

26 de janeiro de 2024
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Nick, firstly we are sorry to see this 1 star review. So we can investigate this further can you please call Kaleem Khan on 02476 693366 with which of our two Kia sites the order was placed at and also the vehicle details please. We would love to get to the bottom of this for you.

Kind Regards,

Claire Pearson.

Classificada 5 em 5 estrelas

Great from start to finish Matthew at…

Great from start to finish Matthew at Reno, Sutton Park. Burton was amazing with us, he was extremely helpful and very friendly he made his feel comfortable and like nothing was too much of an issue. I had a great great experience and I’m loving my new car. Matthew thanks again. 👍

22 de janeiro de 2024
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you so much Susan for this wonderful 5 star review. We will be sure to pass your kind comments over to Matthew and the team at Burton.

Classificada 4 em 5 estrelas

update 17 feb

Matt in Burton made the sale painless and went over and above to give a good deal, Even when the little issue of an alloy refurb wasnt up to standard, no problem, pop it back when you can and we'll have another go! Just waiting on my service history to turn up now.

10 de janeiro de 2024
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you for this 4 star review, we are pleased you had a good experience, if you do need anything further however, don't hesitate to reach out.

Classificada 5 em 5 estrelas

Key Fob problem…

I had a problem with my Dacia Duster key fob and there were issues with the activation code for my new key. But Lee, the service manager at Sutton Park Stourbridge, came up with an alternative solution and solved the problem for me.
Excellent service - Thanks Lee

1 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

New Renault Captur

Great company Sutton park motors made you feel welcome and very trust worthy the sales executive (Dan Clarke) was very helpful and went through every detail, great commutation from start to finish within getting the car, keeps you updated and always happy to answer emails or any questions you have.
Would highly recommend the dealership 5 star rating

23 de novembro de 2023
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you Amanda for taking the tine to leave this 5 star review. We will be sure to pass you kind comments on to Dan and the team.

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