I first started wearing Swanwick glasses in 2016, and years later they’re still one of those products that naturally find their way into my routine. I recently started wearing the Crystal Sleep... Ver mais
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Realizing that blue light exposure was from more than just my phone helped me understand why these glasses have improved my sleep quality. If you live in the modern world, these glasses are for you.
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Ordered a pair based on them being mentioned in a study. The order was placed on April 23, after a while the DHL tracking showed that the package has arrived in a distribution center in Germany o... Ver mais
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The Night Swannies I ordered (regular size) fit nicely. They are comfortable and seem very durable. I am using them to watch TV at night. I have implemented many “sleep hygiene” recommendations becau... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Swanwick Sleep is the original creator of Swannies® Blue Light Blocking Glasses, trusted by sleep experts, athletes, and professionals worldwide. Our scientifically backed blue light glasses, sleep masks, and wellness accessories are designed to improve sleep quality, boost focus, and reduce eye strain from screens. Discover how Swanwick helps you sleep better, feel energized, and perform at your best—day and night.
Informações de contacto
539 W. Commerce St #2736, 75208 , Dallas, Estados Unidos da América
- +1 (855) 441-2008
- support@swanwicksleep.com
- www.swanwicksleep.com
3,8
Bom
75 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sleeping Better
I'm in perimenopause now and it's been so hard to fall asleep. I've tried a few things but these glasses seem to actually work. I've been falling asleep much faster for 2 weeks.
30 de abril de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Hi Michelle,
Thank you so much for sharing this — we’re truly honored to be part of your sleep journey. Perimenopause can bring so many unexpected changes, and we're really glad to hear that your Swannies are helping you fall asleep more easily.
It means a lot to us to know they’re making a difference, especially during a time that can be so challenging for rest and recovery. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Wishing you many more peaceful nights ahead.
Warmly,
Customer Experience Team
Swanwick Sleep
Wonderful company and Customer Service
A wonderful company and a great customer service experience. The pair I wanted was out of stock but the customer service representative, Mika, was kind enough to let me know when they were back in stock. Upon ordering them they said they were delivered but hadn’t arrived. I contacted customer service and they were very helpful and cooperative at tracking down the package. Finally it arrived and they are perfectly as expected. It is still too soon to review the efficacy, but I have a good feeling that they will work wonders for me. Thank you Swanwick!
8 de maio de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Hi Josh,
Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that Mika and our customer service team were able to support you through the process and help track down your order.
We’re so glad your Swannies finally arrived safely and are just what you expected! It means a lot to us that you’re giving them a chance, and we’re excited for you to start experiencing all the benefits.
If you ever have any questions or need further support as you continue using them, we’re just a message away. Thank you again for choosing Swanwick — we’re cheering you on for many restful nights ahead!
Warmly,
Customer Service Team
Love my night time Swannies that fit…
Love my night time Swannies that fit over my glasses. Had another pair from a different brand and so flimsy and continued to break. These are very sturdy. Customer service with Mika has been terrific. She has helped me with my order to find day time Swannies. Looking forward to using them! Thank you!
4 de maio de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Thank you so much for your kind words! We’re thrilled to hear that you’re loving your Night Swannies and that they’re holding up well — especially compared to previous pairs you’ve tried. Durability and comfort are so important to us, and it’s wonderful to know they’re making a difference for you.
We’ll be sure to pass along your shoutout to Mika — she’ll be so happy to hear that she was able to help you find the perfect daytime pair as well!
Wishing you many restful nights and bright, comfortable days ahead. We’re always here if you need anything!
Warm regards,
Customer Service Team
Merchant made good on the exchange
This is an update to the original review below. The merchant has made good on the exchange. It was received as of today. Much appreciated. Thank you.
I ordered Classic Night Swannies and tried to do an exchange for a different size. I never received the exchange. they said it was delivered by DHL who just dropped it off in the mailroom area of an apartment building, without me knowing of delivery. I tried to reach out to customer support days later to check status and was told it was delivered almost 2 weeks prior. Tried to find out what we can do and no response, no refund, no exchange, no resolution. They just took my money. Small companies are typical of this practice, poor customer support after they take your money.
30 de março de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Thank you for reaching out and sharing your concerns — I’m truly sorry for the frustration you’ve experienced.
We did send a replacement pair as part of your exchange request, and according to DHL tracking, it was marked as delivered to your building’s mailroom. Since we hadn’t heard otherwise, we assumed everything had been received and taken care of.
We definitely don’t want you left without the product you paid for, and we’d love to help resolve this.
We’re a small team, but we genuinely care, and your satisfaction matters to us. Someone from our team has already contacted you. Could you please double check your inbox and the spam folder?
Looking forward to your reply so we can make this right.
Warm regards,
Customer Service Team
Hoping things get better! I…
I have followed the instructions I received with the nighttime glasses, wearing them the prescribed amount of time before going to bed. I’ve slept 2 to 3 hours and then have been awake 2 to 3 hours in the middle of the night. Maybe I just need more time for my body to adjust. It’s only been three nights. My fingers are crossed for better results in the future!
28 de abril de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Thank you so much for giving your Night Swannies a try and for sharing how things have been going so far. You're absolutely right — it can take a little time for your body and sleep cycle to adjust, especially if your system is still syncing with the new routine.
Here are a few gentle tips that might help support the transition:
Be consistent: Keep wearing your Swannies at the same time each evening, ideally 1–2 hours before bed.
Limit screen exposure: Even with the glasses, try to avoid bright, stimulating content right before bed.
Create a wind-down routine: Things like dimming the lights, using calming scents (like lavender), and avoiding caffeine late in the day can all help.
Watch your wake-up lighting: Try to get natural sunlight exposure in the morning — it helps reinforce your body’s internal clock.
Wishing you peaceful, restorative sleep ahead!
Warm regards,
Customer Service Team
I have been using my Swannies for the…
I have been using my Swannies for the past 3 nights. I usually wake up several times during the night. I have not woken up at all! Not sure if it is the Swannie-effect, but it seems to be working!!! I am thrilled.
29 de abril de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Hi Jodi,
Wow — that’s amazing to hear! We’re so thrilled that you’ve been sleeping through the night since using your Swannies. We’re just happy they’re helping you get the sleep you deserve.
Thank you for sharing your experience — it truly means a lot to us. If you ever need anything or have questions down the road, we’re always here to help!
Wishing you many more uninterrupted nights ahead 🌙
Warmly,
Swanwick Sleep
Great products
Great products! Customer service with Mika has been outstanding! She has helped me with my order and adding the night Swannies. Looking forward to using them! Thank you!
24 de abril de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Hi Heather,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your experience — and I’ll be sure to pass along your shoutout to Mika; she’ll be so happy to hear it!
We’re excited for you to start enjoying your Night Swannies and are always here if you need anything else along the way.
Wishing you many restful nights ahead!
Warmly,
Customer Experience Team
I can see clearly now my eyes are protected
Love my prescription Swannies! I must admit it took a couple of purchases to find the right size & color I liked, however this company truly went above and beyond in making sure I got what I needed & wanted. This company was recommended by my mentor (an expert who teaches about us about how we self sabotage). He wears his during online zoom classes & suggested Swanwick to all his clients. What really sold me was their 30 day money back guarantee & excellent customer service. I ended up getting a large pair of progressive daytime Swannies & use them all the time…they’re even great for reducing the glare of LED headlights from oncoming traffic at night! I just wish they had more colors & options, so that I can purchase another pair. Special thx to Mika in customer service for following up & making sure that I was satisfied with my purchase.
22 de abril de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Thank you so much for your thoughtful and detailed feedback — we truly appreciate you taking the time to share your experience!
We’re so glad to hear that your Swannies are working out well for you, and it means a lot that you stuck with us to find the right size and style. Huge thanks to your mentor for the recommendation — we love hearing how our glasses are being used in such meaningful ways.
Your kind words about our customer service and especially Mika will absolutely be shared with the team — she’ll be thrilled to know she made a difference.
And thank you for the suggestion about offering more colors and options — we hear you! I’ll make sure your feedback gets passed along to our product team.
Wishing you many bright (but glare-free) days ahead!
Warm regards,
Swanwick Team
FIVE STAR PRODUCT
I’d like to start by saying that I really love my Swannies! I ordered them for a trip to England as I knew there would be lots of blue light interference. Unfortunately the shipping was not quite as prompt as I imagined and I ended up going without them. I then contacted them to see if they’d send me a pair there but there was a mix up with my email on my end. They were open to that resolution!
At any rate when I got home my swannies were there and I was very impressed with them. I wear them every night when we sit down to watch a movie and they work wonderfully! I bought the regular fit over pair and they work nicely with my prescription glasses.
I highly recommend. And I’m hoping they will be able to tighten up the shipping so it’s a bit more quick.
All in all would buy again and do recommend.
J: F
19 de abril de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Hi J.F.,
Thank you so much for sharing your experience — we’re thrilled to hear that you’re loving your Swannies and that they’ve become part of your nightly movie routine! That’s exactly the kind of feedback that keeps us going.
We really appreciate your patience and understanding with the shipping delay and the email mix-up. We’re always working on improving our processes, and your note is a helpful reminder of how important that delivery timing is — especially when customers are traveling.
It’s great to know the fit-over style is working well with your prescription glasses, and we’re so glad you’d recommend us. If there’s ever anything more we can do, don’t hesitate to reach out.
Wishing you many relaxing, blue light-free evenings ahead!
Warmly,
Customer Experience Team
Swanwick Sleep
Night Swannies for good sleep hygiene.
The Night Swannies I ordered (regular size) fit nicely. They are comfortable and seem very durable. I am using them to watch TV at night. I have implemented many “sleep hygiene” recommendations because I often have difficulty sleeping. A friend told me about this company. I am impressed with its commitment to addressing sleep issues related to technology & devices. The tech support is excellent with prompt turn around. Thank you! Cheryl
17 de abril de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Hi Cheryl,
Thank you so much for your kind words and thoughtful feedback!
We’re so glad to hear that your Night Swannies are a comfortable fit and becoming part of your nighttime routine. It’s wonderful that you’re taking steps to improve your sleep hygiene — and we’re honored to be a part of that journey with you.
It also means a lot that you noticed our commitment to supporting better sleep in today’s tech-driven world, and we’re happy to hear our support team was able to assist you promptly. We’ll be sure to share your kind words with them!
Wishing you many restful nights ahead — and if there’s ever anything more we can do, we’re just a message away.
Warm regards,
Customer Experience Team
Swanwick Sleep
too big, no response from company to return
I ordered a size regular since there was no "small" option. There are way too big. I sent an email asking how to return since they said everything can be returned. It's been a few days, and I have not received a response from a human.
I have since heard back from the company and have settled on a satisfactory solution.
9 de março de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Hi Sue,
We’ve sent multiple emails regarding your return, but it seems we haven’t received a response from you. Could you kindly check your spam or junk folder to see if our messages ended up there?
If you still don’t see them, let us know, and we’ll be happy to resend the return instructions. We want to make sure you get the help you need!
Could you please send us a direct email at mika@swanwicksleep.com? We’ll be happy to assist you with the exchange as soon as possible.
Looking forward to resolving this for you!
Best,
I have no problems with the product
I have no problems with the product. Recommend. However, I have to keep cleaning the lens. That may be my fault, or lens quality issues. Dont know. Maybe Im touching it too much, but it always has finger prints on it.
26 de fevereiro de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Hello Kenneth,
Thank you for your recommendation! We're glad to hear you’re happy with the product. As for the lens cleaning, it could be a combination of natural oils from your hands and general use. We recommend using a microfiber cloth and lens cleaner for the best results. Also, handling the glasses by the temples rather than the lenses can help minimize fingerprints.
Please send us an email and our team will provide you additional tips on lens care—we’re happy to help!
Best,
Van
Going the Extra Mile
My original purchase was sent out very quickly from the day I ordered. However, I noticed that the shipping status seems to be on hiatus and has not changed. I then reached out to customer support to inform them about this. Melanie was the one who assisted me throughout my journey. Melanie initiated a request to their delivery partner and got a reply that we can only check in after 45 days.
I did just that once the 45-day timeline was up. Melanie then assigned me to send a second package with my order. I am happy to say that I got the second package and is now enjoying my Swanwick glasses.
Kudos to Melanie and the team for ensuring that I get what I paid for.
13 de fevereiro de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your patience throughout the process, and we're so happy to hear that you're now enjoying your Swanwick glasses.
Melanie and the team will be thrilled to know they could assist you and ensure you received your order. Your support means the world to us, and we’re grateful to have you as part of the Swanwick family.
If you ever need anything in the future, don’t hesitate to reach out. Enjoy your glasses!
Great Product, Average Customer Service, Poor Shipping
I came to Swanwick Sleep on the recommendation of Dr. Jockers as I had multiple poor experiences with other blue light blocking glasses from other companies such as Reader and a pair from Amazon. My initial order of a daytime, no magnification order with clear frames and long side arms was messed up. I ended up with a pair of evening, 2.0 magnification, black framed regular length side arms. It was a bit of hassle to get the return handled and the time it took from Swanwick to send the correct pair was not the quickest. When the new package arrived, the outer box was damaged, but thankfully the glasses were fine. I've used the glasses for a few days now at work (I'm a high school English teacher, so a LOT of online reading). It's definitely helped; I don't feel the eyestrain that I did without the glasses or with the other pairs. BOTTOM LINE: the product's great but the customer service and shipping could be better.
16 de janeiro de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Hi Papa A,
Thank you for taking the time to share your experience with us. We truly appreciate your patience and your trust in Swanwick Sleep, especially after trying other brands. We're glad to hear that the glasses are helping with your eye strain—your feedback means a lot to us!
I sincerely apologize for the issues with your initial order and the delays you experienced with the exchange. That’s certainly not the level of service we strive for, and we understand how frustrating it can be. We are actively working on improving our shipping and fulfillment process to reduce delays and ensure smoother exchanges.
Thank you again for choosing Swanwick Sleep—we’re grateful to have you as part of our community!
Someone from our customer service team will reach out to you shortly!
Looking forward to speaking to you soon.
Apparently zero customer support
I've left several emails. I left a message through their website form. And I called and left a message.
Nothing back.
The tracking on my order has not updated for almost a month now.
So yes, not the best experience.
22 de janeiro de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Hello Sam,
I sincerely apologize for the delay in our response and for any frustration this may have caused. We truly value your business and want to make things right.
I can confirm that your package cleared customs on January 16 at 8:17 PM, and was delivered in Spain on January 18 at 12:42 AM. Please check with your local post office or delivery service to confirm receipt.
In the meantime, someone from our customer service team will be reaching out to you immediately to assist further and ensure this is resolved to your satisfaction.
Thank you for your patience, and we appreciate the opportunity to make this right.
Experience was great!
Experience was great! My blue blocker sport version fit perfectly and are well made. Thanks!!
10 de janeiro de 2025
Opinião espontânea
Resposta da Swanwick Sleep
Thank you so much for sharing your positive experience! We’re thrilled to hear that your Blue Blocker Sport glasses fit perfectly and that you find them well made. Your satisfaction is our top priority, and it means the world to us to know you’re happy with your purchase.
If you ever need anything else or have questions, please feel free to reach out. We appreciate your support and look forward to serving you again!
This place is terrible
This place is terrible. I have been waiting more that a month. I bought glasses at the beginning of December 05, 2024. I was sent an email about the Canada post strike, Dec 13, 2024 which I understand, but I track my package and it never left the US, and then 2 days later the strike was over. That was 1 month ago. I track the package today (Jan 13, 2025) and it is still in the US. Sent an email to them, no response.
3 de dezembro de 2024
Opinião espontânea
Resposta da Swanwick Sleep
Hello Richard,
I’m truly sorry for the long wait and for the frustration you’ve experienced. We understand how disappointing it must be to track your package and see no progress, especially after our initial email about the Canada Post strike. I want to apologize that our previous message may have landed in your spam folder—we realize this only adds to the inconvenience.
Please know that our Customer Service team is actively reviewing your order status, and someone will reach out to you shortly to discuss next steps and ensure you’re taken care of. We genuinely appreciate your patience during this time and are committed to making this right.
Thank you for giving us the opportunity to improve your experience. We value your support and look forward to resolving this issue as soon as possible.
I love this new night light…it is…
I love this new night light…it is allowing us to have a light showing us the way in our bathroom at night, yet does not shine so brightly to keep us awake in our adjoining bedroom. Game changer..and such an easy adjustment of brightness desired.
30 de dezembro de 2024
Opinião espontânea
Resposta da Swanwick Sleep
Thank you so much for sharing your experience with our night light. We're thrilled to hear it's providing the perfect amount of illumination for your bathroom without disturbing your sleep—just what we aimed for! It’s wonderful to know that adjusting the brightness has been simple and effective for you.
If there's ever anything else we can do to enhance your experience, please don’t hesitate to let us know. Thank you again for your kind words, and we hope you continue to enjoy your new night light!
Superior product
Wow - what a difference in quality. Very glad I spent the money. I have thrown out my cheap knock-offs! Customer service was also very helpful and accessible.
29 de dezembro de 2024
Opinião espontânea
Resposta da Swanwick Sleep
Thank you so much for sharing your experience with our products and service. We’re thrilled to hear that you’re enjoying the difference in quality and found our team helpful and accessible. Your satisfaction truly means the world to us, and your kind words motivate us to keep delivering the best experience possible.
If there’s ever anything else we can do for you, please don’t hesitate to let us know. Thank you again for your support, and we hope you continue to enjoy your new glasses!
Smart purchase
I purchased a pair of the Day Swannies for myself and Day Fit Overs for my mother. We both are pleased with the fit and function of the glasses. I used them to watch a movie and it's just the right amount to take away the strong blue light while not changing the color and view too much. I can see myself using them often.
26 de dezembro de 2024
Opinião espontânea
Resposta da Swanwick Sleep
Thank you for taking the time to share your experience with our Day Swannies and Day Fit Overs! We’re thrilled to hear that both you and your mother are pleased with the fit and function. It’s wonderful that you’re enjoying the perfect balance of blue light reduction without altering colors too much, and we’re glad to know you can see yourself using them often.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Thank you again for your kind feedback and for choosing us!
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