I ordered an item from them & when it arrived there was no invoice inside the package. As this is a replacement item which was damaged at my gym I need a physical receipt to claim the money back.... Ver mais
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Leia as opiniões dos outros
I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve sp... Ver mais
A empresa respondeu
The team at Sweaty Betty were really helpful and helped with advice on returning an item and reordering. They were also able to honour a discount used on the original order. Great service all round
A empresa respondeu
I had to return an item I purchased last week in store, using my birthday treat 50% off code. The item wasn't the right fit for me and I was advised today when returning it for a refund to contact cus... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
Informações de contacto
Estados Unidos da América
- customercare@sweatybetty.com
- www.sweatybetty.com
3,8
Bom
18 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent online Chat experience.
I had to return an item I purchased last week in store, using my birthday treat 50% off code. The item wasn't the right fit for me and I was advised today when returning it for a refund to contact customer service chat to obtain a new code, so I could still utilise the birthday treat. The whole process took barely 10 minutes and was dealt with extremely efficiently and successfuly - thank you SB!
20 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Katy,
Thank you for leaving such lovely feedback. It's wonderful to hear that you had a great experience with the store team and customer care too!
We will make sure to pass on your lovely comments to our team. 😊
Best wishes,
Customer Care
Extremely helpful on customer service…
Extremely helpful on customer service chat, A lady named Charlotte was so helpful and continued until we got the returns issue resolved. Fantastic service, Thank you SB team.
20 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hello,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from Charlotte, and that they were able to resolve your query promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
My order from Sept has been paid for…
My order from Sept has been paid for and never received and there is no customer service . There is a chat bot who can’t help . Don’t risk placing an order as you may never receive it
28 de setembro de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Lois,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have contacted you directly to discuss this further.
Best wishes,
Customer Care
Resposta da Sweaty Betty
Hi Georgina,
Thank you for taking the time to share your feedback with us. I'll make sure to pass on your lovely comments to our team. 😊
Best wishes,
Customer Care
An order if placed was not delivered…
An order placed was not delivered due to it being damaged.
I didn’t hear anything from SB about being refunded so joined live chat which was a little frustrating.
Thankfully transferred to Anne-Marie T who was very helpful and quick to resolve the situation.
19 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Amy,
Thank you so much for taking the time to share your lovely feedback with us!
We are sorry to hear your order did not arrive due to being damaged but are delighted to hear that you received excellent support from Anne-Marie on Live Chat and that your delivery issue was resolved quickly and efficiently.
Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Anne-Marie, and we look forward to helping you again in the future.
Best wishes,
Customer Care
My query was resolved immediately
My query was resolved immediately. Very happy with the service.
19 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Rochelle,
Thank you for taking the time to share your feedback with us. I'll make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Customer Services
Great customer service from Charlotte at Sweaty Betty today. Easy to contact the company and the issue was resolved.
19 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Rosie,
Thank you so much for your kind words!
It's wonderful to hear that you had a great experience with Charlotte and that your query was resolved for you.
We’re always here if you need anything else, and we truly appreciate you taking the time to share your experience.
Best wishes,
Customer Care
I was quickly connected to Charlotte C…
I was quickly connected to Charlotte C via the online customer chat. She was friendly, efficient and very helpful.
Thank you!
19 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Sarah,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Charlotte C on Live Chat. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Charlotte, and we look forward to helping you again in the future.
Best wishes,
Customer Care
Absolutely terrible customer service.
Absolutely terrible customer service.
Never received a tracking order like ALL businesses do - and when I enquired, was told it WAS sent to me and to check the spam folder. Of Course I had checked my spam already. They just would not accept that the tracking emails never reached me. They wanted to prove themselves right - NOT how you keep paying customers when there are loads of other online retail stores available. Will never give them my $$ ever again.
SWEATY BETTY - why would I put myself through the trouble of contacting you AGAIN when I already did and got someone who had no idea how to talk to paying customers? I bought an item and never will again. A simple "we're sorry your tracking number didn't get to you" would have been enough, instead I got someone who just wanted to be proved right. Many emails back and forth and you want me to write in again . No thanks.
15 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hi there,
Thank you for taking the time to share your comments with us.
We were sorry to hear of your experience which relates to the tracing of your order.
We would appreciate the opportunity to look into this further for you so please contact our Customer Care team via our Live Chat function "Ask Betty" on our home page.
Best wishes,
Customer Care"
Charlotte C was superb
Charlotte C was superb. She listened and fixed my problem in just a few texts
15 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hi there,
Thank you so much for your kind words!
It's wonderful to hear that you had a great experience with Charlotte C and that your query was resolved for you.
We’re always here if you need anything else, and we truly appreciate you taking the time to share your experience.
Best wishes,
SB Customer Care"
Superb.
Superb experience. I shop every now and again with SB as it is fairly pricey, but you get what you pay for. I ordered two leopard print jackets in different sizes, both were delivered promptly. I kept the S and returned the M, and SB emailed me very promptly to say they issued my refund before the item had been collected at the parcel shop. Brilliant customer service!!
15 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hi,
Thank you for taking the time to share your feedback with us.
We truly appreciate your feedback and have passed this onto the relevant team.
And we are sure that you are loving wearing your Leopard Print Jacket and continue to enjoy shopping with us.
Best wishes,
Team SB"
Issue Resolved Swiftly
I had an issue with a pair of yoga pants that I ordered, I did find the customer service quite frustrating because the automated chat seemed to send me round in circles, but once I got to converse with a human they were very helpful and efficient. My issue was resolved swiftly and I am now happy with the outcome.
Thank you Team SB 😀
13 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hello,
Thank you for your thoughtful review.
We’re glad to hear our Customer Care Team were helpful once you were connected with a member from our team and that they were able to provide you with a resolution.
And we really appreciate you sharing this honest feedback as it helps us continue to improve the support we offer.
Thank you again for your patience and your kindness.
Best wishes,
"SB Customer Care"
Outstanding
The very best quality I have seen on a very long time, also to mention their customer services is outstanding very efficient, defiantly as customer for life.
14 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hi there,
Thank you for taking the time to share your feedback with us. I'll make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care"
I love sweaty Betty all my sports wear…
I love sweaty Betty all my sports wear is sweaty Betty. Any problems with delivery or items I have always had the best customer service.
13 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hi there,
Thank you for taking the time to share your feedback with us. We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
SB Customer Care Team😊
After an initial hiccup with returning…
After an initial hiccup with returning items as there are no FedEx dropoff points in Ireland , Sweaty Betty issues a code to arrange collection from home. As I had paid with A post to return items in the meantime time they refunded me my costs. Thank you
13 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hi,
Thank you for taking the time to share your feedback with us. We are happy to hear that our Team were able to assist you with your return & refund.
We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care SB"
Lucy was great today and extremely…
Lucy was great today and extremely helpful thank you
12 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hello,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience in our SB store with Lucy.
We will pass on your feedback/thanks to them.
Best wishes,
Team SB "
Sweaty Betty customer service is…
Sweaty Betty customer service is brilliant, I had an issue with Evri losing my item and without hesitation Louise from customer service offered a refund or replacement. Thank you for being so helpful
12 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hi there,
Thank you so much for your feedback!
We're so pleased to hear you received excellent customer service from Louise and that your query was resolved promptly when an item did not arrive as expected.
We truly appreciate your feedback and have passed this onto Louise and the relevant team.
Best wishes,
Customer Care
😊 "
Parcel delivered to wrong address
My parcel was delivered to another address by Evri by mistake. Raised the problem with Sweaty Betty which was resolved quickly and efficiently by Charlotte C, after I confirmed a few details. Thank you, great customer service.
11 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hello,
Thank you for leaving such lovely feedback.
It's wonderful to hear that you had a great experience with Charlotte C and that your query was resolved for you.
Your comments mean the world to us, and we truly value your support!
Best wishes,
SB Customer Care"
Bicester saving the day
Lily from Bicester helped with an out of stock item from Cheshire oaks and sourced the goods, great customer service! Thanks Lily🤍
10 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hi,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience at our Bicester Village store with Lily and that she went above & beyond in assisting you to get your SB item which was sold out.
We will pass on your feedback & thanks to Lily.
Best wishes,
Customer Care SB "
Lily & Abbie made our experience at the…
Lily & Abbie made our experience at the Bicester store today very special! My 12 year old niece was getting her first gym kit and they went above and beyond to make sure she had all sizes and styles to try! They were friendly and nothing was too much to ask! Thank you!
9 de outubro de 2026
Opinião espontânea
Resposta da Sweaty Betty
"Hi,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience at our Bicester Village SB store .
And both Lily & Abbie made yours and your niece's experience very special when getting her first gym kit.
We will pass on your feedback and thanks to both Lily & Abbie , and the SB Store Team.
Best wishes,
Customer Care SB"😊
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