I ordered an item from them & when it arrived there was no invoice inside the package. As this is a replacement item which was damaged at my gym I need a physical receipt to claim the money back.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve sp... Ver mais
A empresa respondeu
Had an issue with some yoga trousers having a hole in the seam. Customer service is non existent and hide being “exceptionally busy.” Two week after submitting an email and then sending photos I s... Ver mais
A empresa respondeu
I had to return an item I purchased last week in store, using my birthday treat 50% off code. The item wasn't the right fit for me and I was advised today when returning it for a refund to contact cus... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
Informações de contacto
Estados Unidos da América
- customercare@sweatybetty.com
- www.sweatybetty.com
3,8
Bom
18 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Had an issue using a Birthday discount…
Had an issue using a Birthday discount code.Got through to a human agent on the chat box quickly and all resolved.
28 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Amanda,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support on Live Chat and that your birthday code query was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We look forward to helping you again in the future.
Best wishes,
Customer Care
SB Professional Discount
Being a yoga teacher I requested the discount that SB offer and the process was so smooth. The responses quick and very knowledgeable.
Thank you
28 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Jane,
Thank you for taking the time to share your feedback with us. I'll make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Customer service
Emma was very helpful and knowledgeable it items I asked about. Great service.
27 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Catherine,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from Emma and she was able to resolve your query promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Lost Gift Voucher
Contacted online because I couldn't find a gift voucher they had emailed. It was several months ago so I was worried they couldn't do anything. However, without question, they emailed the voucher again. Fantastic customer service. :)
27 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi there,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from the team and that your query was resolved promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Order was delayed by several weeks
Order was delayed by several weeks, apparently sitting in an Evri depot, then declared missing so SB sent a replacement order which did arrive. Unfortunately everything was too small or too tight so I need to return. The only option is evri drop off which is 60 miles away! Can't use Royal Mail, DPD or Inpost unless I pay..for what is supposed to be free returns. Tried 'live chat' several times over several days, Bot is useless and never get put through to an advisor, no phone number so can only email and it takes several days to get a response and even then my queries don't always get answered so I reply..only to wait several more days. All completely unacceptable and I wouldn't ever order again. Absolute nightmare..
26 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Jane,
Thank you for taking the time to share your comments with us.
We were sorry to hear of your experience and truly appreciate your feedback, we will ensure this is fed back to the relevant team.
Should you have any further questions at this time, please do not hesitate to reach out by replying to the last email you received from us and we will be more than happy to help.
Best wishes,
Customer Care
Impossible to contact via live chat
Poor customer service. I've been waiting over 2 hours on live chat trying to speak to someone about a missing parcel. No phone number to call either.
25 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Georgia,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have contacted you directly to discuss this further.
Best wishes,
Customer Care
Definitely not life long!
I have had a pair of Sweaty Betty leggings which cost £99 in 2016. I have worn them a lot, but over the last two years they've gone see-through and the seams have now actually come apart at the knees and the zip pocket, but honestly I do not think that's good enough for such an expensive pair. I have Primark & New Look leggings which I have had for more than 10 years and worn just as much which are still fine!!!
24 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Flora,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
No delivery, can't contact support
Still waiting for my delivery (which was disposed of by Evri for unknown reasons). Waiting over a day for a reply to my email, tried the chat bot which transferred me to customer services - so far waiting over 3 hours on that and they finish for the day in half an hour. Would have purchased in store (Exeter) but the assistant was so dis-interested I thought online would be easier...
24 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Lisa,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have contacted you directly to discuss this further.
Best wishes,
Customer Care
Great customer service via live chat…
Great customer service via live chat with Kelli. My issue was resolved in minutes.
24 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hello,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from Keill on Live Chat, and that they were able to resolve your query promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
I can't contact ANYONE
I can't contact ANYONE. I am trying to return 3 items and having changed adresss since I ordered, the system won't allow me to select an Evri venue and confirm. No one has come back to me, the chat on the website doesn't work and there is no contact number.
This company has been bought out and it's become quite simply awful.
19 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Deborah,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback, we are sorry to hear of your experience and are aware your query has now been resolved on email.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
The customer service is AMAZING in the…
The customer service is AMAZING in the Dublin store. Everyone is so helpful and friendly. Will definitely be back
23 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
We are so pleased to hear you received excellent customer service in the Dublin store!
We truly value our customers so it's great to read your comments.
We hope that you enjoy your items and we look forward to assisting you again in the future.
Best wishes,
Customer Care
I love the work out clothes in SB and…
I love the work out clothes in SB and the customer service are always super helpful in answering questions and resolving any issues thank you 🙏
21 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Habinder,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you love our products, and received fantastic customer service! We really appreciate your lovely review.
We hope that you enjoy your items and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Amazing customer service .
Very helpful experience today in Bluewater store with Phoebe .
Excellent personal service and very thoughtful towards a reluctant older woman for gym wear .
21 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Anita,
We are so pleased to hear you received excellent customer service from Phoebe when visiting our Bluewater store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Lovely clothes, shame about the customer service
I have been a Sweaty Betty customer for several years and love the clothes, but the customer service has become unbearable.
The only options are to e-mail, or use the AI chat bot, which delivers an error whenever you ask to speak to a team member. E-mail is fine if you aren’t in a rush, but when your next day delivery fails to arrive the day before your holiday, you need to speak to someone with some level of urgency, which is quite literally impossible.
They used to have a phone line, so why they got rid of it is beyond me.
Will seriously think before I order online from them again as it’s incredibly frustrating.
20 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Katie,
Thank you for your feedback. We are sorry to hear you were not able to reach us on chat and your order has not arrived on time.
We are very keen to look into this further for you so our Customer Care team will be in touch via email.
Best wishes,
Customer Care
I previously had the same issue with SB…
I previously had the same issue with SB warehouse team sending me the wrong order (logged 12th May) and now again for my most recent order.
I contacted SB and was through to Amanda who helped replace my wrong order. The colour i wanted is now out of stock so unfortunately wasnt able to get that colour.
Feedback for SB webiste:
1) Pages take ages to load - SEO is not great!
2) You show colours are available when they're actually out of stock!! This has happened to be twice and again today when i asked for a brown bra that as my replacement that looked to be in stock but Amanda let me know it was not actually in stock
3) Numerous amount of times this year alone, i have received the wrong colour, wrong legging, wrong bra etc. Quite shocking.
I buy from here because i like the products but the website really lets the company down unfortunately.
Good thing the company has an SB customer care team otherwise i would have given up a long time ago!
20 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Binty,
Thank you for taking the time to share your feedback with us. We truly appreciate your feedback regarding the website issues and have passed this onto the relevant team.
We’re delighted to hear that you received excellent support from Amanda on Live Chat and that your issue was resolved quickly and efficiently, despite the item you had wanted being out of stock.
Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your comments and feedback, we look forward to helping you again in the future.
Best wishes,
Customer Care
Terrible customer service!
Looked at a romper online but decided not to purchase at that exact moment. Within an hour had an email saying it was selling for half the price so clicked the link only to find it at full price. Emailed to ask them about this and they said there was nothing they could do but offer me a 20% discount off the full price and sent me another email shortly after again saying it was half price!
Customer service were unhelpful and blamed it on an old price email. Will not be buying for them in the future!
13 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have passed this on to the relevant team.
Should you have any further questions, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. You can get in touch via the 'Contact Us' section of our website here: https://bit.ly/3GPFA94.
Best wishes,
Customer Care
Excellent customer service when I…
Excellent customer service when I needed to return a dress. Benjamin W and Charlotte C both were extremely helpful.
14 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Sara,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Benjamin and Charlotte and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
I hadn’t received my Insiders birthday…
I hadn’t received my Insiders birthday code so contacted Customer Services and they sent a lovely email and a new code. Super customer birthday care! Thank you
18 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Penelope,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with the team and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Victoria London store experience
I went into the Victoria London store and bought a buttercup yellow matching bra and short set and after one wash the colour faded completely.
I was chatting with customer service via email and they offered me a partial refund and I could keep the set. However the colour fade was so bad it would be a set I would never wear.
They advised that I visited the store and I spoke with Dervela and she was amazing and sorted the problem straight away with an exchange.
Due to this interaction in store, I will continue to buy from the brand but just hope the yellow set comes back next year with a better quality material that doesn’t fade.
18 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Jodie,
We are so pleased to hear you received excellent customer service from Dervela and that your query was resolved for you.
Thank you for your feedback on the yellow set, we will ensure to pass this on to the team.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Happy Customer - excellent company
I always buy my yoga clothes from Sweat Betty, as a yoga teacher I buy a fair amount. The quality of their clothes are wonderful and the customer service is brilliant. I am always impressed with the company. A very happy customer.
18 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Kate,
Thank you for such kind feedback and for being a loyal Sweaty Betty customer.
It’s wonderful to hear that our Customer Care team has consistently been helpful and you love our clothes for your Yoga classes!
Thank you for being part of our community.
Best wishes,
Team SB
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.