I ordered an item from them & when it arrived there was no invoice inside the package. As this is a replacement item which was damaged at my gym I need a physical receipt to claim the money back.... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve sp... Ver mais
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Had an issue with some yoga trousers having a hole in the seam. Customer service is non existent and hide being “exceptionally busy.” Two week after submitting an email and then sending photos I s... Ver mais
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I had to return an item I purchased last week in store, using my birthday treat 50% off code. The item wasn't the right fit for me and I was advised today when returning it for a refund to contact cus... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
Informações de contacto
Estados Unidos da América
- customercare@sweatybetty.com
- www.sweatybetty.com
3,8
Bom
18 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really great experience today using web…
Really great experience today using web chat on Sweaty Betty website
18 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Karen,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from on Live Chat.
We look forward to helping you again in the future.
Best wishes,
Customer Care
Gift card issue
Added a gift voucher to reduce the cost of the order but it was not deducted when the payment was taken. I emailed straight away (purchased in the evening) got a helpful reply the next day. All sorted when the order was received. Could not have been any easier to advise of the issue and it was all resolved within days. Very good service and I love the leggings, both the colour, patten and material.
15 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
Thank you for leaving such lovely feedback.
It's wonderful to hear that you had a great experience with our team and you love your new leggings!
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Great online customer service by Gemma…
Great online customer service by Gemma K thanks
14 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Samantha,
Thank you so much for your kind words!
It's wonderful to hear that you had a great experience with Gemma K and that your query was resolved for you.
We’re always here if you need anything else, and we truly appreciate you taking the time to share your experience.
Best wishes,
Customer Care
Great online customer service by Faith…
Great online customer service by Faith - thanks!
14 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Carolyn,
Thank you for your lovely feedback.
We’re delighted to hear that Faith was quick to respond and able to help you so effectively and we’ll be sure to share your kind words with her.
Thank you for taking the time to let us know and for supporting Sweaty Betty.
Best wishes,
Team SB
I’d mislaid my refund gift card…
I’d mislaid my refund gift card email…twice.
I’d also sent a return but hadn’t received my refund.
Gemma K was an absolute superstar, taking time to go through my orders and helping with the gift card codes.
So patient.
Hope you have a great weekend.
14 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hey,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Gemma K and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Excellent customer service
Louise was so helpful in tracking down a missing parcel.
11 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Michelle,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Louise and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Brijesh was incredible
Brijesh was incredible! So helpful and kind. He informed us of all of the special deals going on and went down multiple times for other sizes and colors in the items we wanted to buy. This sweaty Betty was by far the best of any of the stores I’ve been in.
13 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Amy,
We are so pleased to hear you received excellent customer service from Brijesh when visiting our store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Brijesh was most helpful
Brijesh was most helpful! Because of his exceptional service, we ended up with twice as much merchandise as planned but equally delighted by doing so! 💖
13 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Lauren,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience with Brijesh.
We will pass on your thanks to them.
Best wishes,
Customer Care
The SB team in Wilmslow and online are…
The SB team in Wilmslow and online are extremely helpful and always try and find the best solution
13 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Laura,
We are so pleased to hear of your wonderful experience when visiting our Wilmslow store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Great customer service
I was in the Victoria London store and needed help with tops for hiking, Zara was absolutely incredible and super knowledgeable. Made my shopping experience seamless.
12 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Shy,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience at our Victoria London store with Zara.
We will pass on your thanks to them.
Best wishes,
Customer Care
Wonderful customer service and great clothes!
Wonderful customer service from Sarah S and Keill M. Had an issue with an item
and was assisted with a return and replacement with orginal price honoured. The clothes are fantastic quality and service is always lovely. SB has become my fave brand recently but was super impressed by the customer service, thanks so much!
11 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hey Sabrina,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Sarah and Keill and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Naomi was amazing with all her help
12 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Uzma,
We are so pleased to hear you received excellent customer service from Naomi and that your query was resolved for you.
We’ll be sure to pass on your kind comments to Naomi, and we look forward to helping you again in the future.
Best wishes,
Customer Care
Great service from Trudy
12 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Simon,
We are so pleased to hear you received excellent customer service from Trudy and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Very friendly and helpful staff with a…
Very friendly and helpful staff with a lot of knowledge.
11 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
Thank you for leaving such lovely feedback!
It's wonderful to hear that you had a great experience with our staff.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Great customer service!
I always love coming into Sweaty Betty in Windsor - ever since they have opened I have always been greeted with a friendly face and lots of help! Such a great friendly store and Olivia was a great help today. Thank you!
11 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Steph,
Thank you for your feedback!
We are so pleased to hear you received excellent customer service from Olivia and love visiting our Windsor store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Non-SB item promptly returned
I accidentally sent a non-SB item back with my returns. The customer care team at SB (including Ben, Sophie and Gemma K), swiftly located the parcel with the help of their warehouse team posted it back to me free of charge. They communicated efficiently with me every step of the way.
11 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Alice,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Ben, Sophie and Gemma too! So pleased we could track down the parcel and get this back to you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Discount code was not working but has been fixed!
I received a 30% off discount code via email, but when I tried to use it, the code did not work. I emailed Customer Care to ask about this & a very kind lady named Faith was able to sort it for me & apply the code to my basket so that I could go ahead with my purchase & still receive the discount. What a service & a company that i love & will be recommending to all my running friends! Thank you 🙏🏼 SB!
9 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hey Julia,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Faith and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
I have tried to contact Sweaty Betty…
I have tried to contact Sweaty Betty ref an order I would like to make. I was sent an email with what suggested contained an online discount code. Unfortunately the code was missing. I completed the webform and heard nothing for two days. I then received an email stating they had applied the code of 40% to my basket which contained a lot of items. Unfortunately they didn't ask if I needed anything else and I had a few more items to add of which the discount did not get applied. I have contacted them yet again and yet again they fail to respond. Some of these items have limited sizes and time to order them so I am very concerned I will not be able to secure the order. I am dyslexic and find the webforms etc very difficult. You cannot email them. you cannot call them. This is not good service. Yours sincerely Amanda Gill
7 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
Great Customer Service
I contacted customer service, and my issue was resolved quickly and completely. I wouldn't have been able to accomplish this on my own, so I really appreciate it. One suggestion I have is to make the help button easier to find.
10 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Mo,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from the team and that your query was resolved promptly and efficiently for you.
We will be sure to pass on your feedback regarding the help button and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Brilliant service today from Charlotte…
Brilliant service today from Charlotte at sweaty Betty ,sorted out my issue promptly very impressed by this companies customer service
Many thanks Mary
10 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Mary,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Charlotte and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
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