I ordered an item from them & when it arrived there was no invoice inside the package. As this is a replacement item which was damaged at my gym I need a physical receipt to claim the money back.... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My order was lost in transit, but this was dealt with very efficiently and a refund was made swiftly. I haven't had an issue with orders before, and all items have always been good quality.
I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve sp... Ver mais
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I had to return an item I purchased last week in store, using my birthday treat 50% off code. The item wasn't the right fit for me and I was advised today when returning it for a refund to contact cus... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
Informações de contacto
Estados Unidos da América
- customercare@sweatybetty.com
- www.sweatybetty.com
3,8
Bom
18 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service today from Charlotte…
Brilliant service today from Charlotte at sweaty Betty ,sorted out my issue promptly very impressed by this companies customer service
Many thanks Mary
10 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Mary,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Charlotte and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Kelli M resolved my issue really quickly
10 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Alison,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Keill and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Great Customer Service today!
I had a good experience today. Initially was not given a 20% discount as advertised on the website. One of the staff on the Customer Team sorted it out for me. Really good customer service. Thanks.
10 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
Thank you for leaving such lovely feedback. It's wonderful to hear that you had a great experience with our customer care team.
Best wishes,
Customer Care
Issue with a bra and resolved so quickly
I had an issue with the zero gravity sports bra when running long distances. I sent an email to sweaty Betty and they were so helpful at resolving my issue they have offered an alternative bra for me to try instead and they were so quick at getting back to me big shout out to Charlotte C and Faith for organising this for me so grateful as I’m just about to do my first half marathon! Very excited to receive the new bras and try them out!
8 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Holly,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Charlotte C and Faith and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
The retailer was poor on refunds
The retailer was poor on refunds. Very slow, frequently wrong amount. Customer service frequently did not answer at all
26 de junho de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
Thank you for taking the time to share your feedback with us.
We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care
Thanks to the real Betty's - Amanda P and Louise K customer advisors.
Amanda P and Louise K, customer advisors were very helpful and prompt with my order query.. Fair play for a Friday night and allowed me to then purchase the order in correct size!
7 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Craig,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Louise and Amanda and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Gemma K was a star
Gemma K was a star! She helped me shop and become a very happy customer!
7 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Charles,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Gemma K and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Get a human.
At first i had to use the chat bot, which wasnt great. When I got through to a human Gemma K, she was extreeemly helpful and got my issue sorted brilliantly.
7 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
Thank you so much for your feedback! We're really happy to hear that Gemma K was able to help.
I'll make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
APPALLING ONLINE ORDERING AND CUSTOMER SERVICE
Three out of my last 5 online orders have been cancelled by SB. No explanation. My birthday discount was bungled by SB on three occasions. They offered me a retrospective discount by way of apology, if I bought a product they kept cancelling. Now I've managed at last to buy it, three months later, they are ignoring all my emails requesting the discount they offered. I received an email this morning cancelling my most recent order. I never used to have issues with SB, they were always brilliant to deal with. But recently it has been a total nightmare. What is going on with (lack of) Customer Service? And what is going on with (lack of) online ordering systems. It's appalling.
7 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
5 star customer service
5 star customer service. I used the online chat to help me with 2 matters and both were sorted out efficiently and effectively.
6 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hello Christina,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from our team on Live Chat, and that they were able to resolve your query promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Excellent service from Nina at the Windsor store
Nina at the Windsor store was so helpful during my visit to the Windsor store today and i ended up spending a fortune! Really appreciate that all the staff stayed late to assist me as well.
6 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Karen,
We are so pleased to hear you received excellent customer service from Nina in the Windsor store!
We truly value our customers so it's great to read your comments.
We hope that you enjoy your items and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Very helpful
Very helpful, especially as I had caused the issues in the first place by mistake.
6 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Vicky,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Customer experience
I have purchased the SB capri leggings and shorts for running & I find the quality to be excellent.I also recently had an issue using a promo code which the customer service team promptly fixed and then updated me to let me know -overall a great customer service experience!
3 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you love our products, and received fantastic customer service! We really appreciate your lovely review.
We hope that you enjoy your items and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Superb customer service from start to finish.
Keill and Amy from customer service are truly brilliant. Incredibly helpful, polite and quick with a response. I had a bit of a one off problem however, it was sorted qyickly, effectively and efficiently. Simple brilliant. I wish more organisations had a Keill and am Amy. Thank you.
4 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Julie,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Keill and Amy and your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Sophie C was very helpful indeed in…
Sophie C was very helpful indeed in sorting out my query. Very efficient.
3 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Sue,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Sophie and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
We really had a great experience at…
We really had a great experience at Northcote Road today. Ms El held us with great attention and big smile. Was a lovely start for a sunny Saturday
1 de agosto de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Selly,
We are so pleased to hear you received excellent customer service when visiting our Northcote Road store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Quality Items & Great Customer Service
Fantastic items for working out, amazing quality and worth the price. Wash well and last a long time! Still look like new after a year.
I had an issue with an item and the customer service team sent a replacement quickly, on next day delivery. They were polite and so helpful!
23 de julho de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you love our products, and received fantastic customer service! We really appreciate your lovely review.
We hope that you enjoy your items and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Great customer service
Great customer service today from Emily T! She sorted out a refund very quickly! Thanks!
31 de julho de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Helen,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Emily and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Great customer service
Great customer service, my issue was resolved quickly. Very happy . It would be even better to have more options for returning items for customers who live remotely. I hope Sweaty Betty will do this in the future as it makes me think twice before ordering something.
30 de julho de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Melanie,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from the team and that your query was resolved promptly and efficiently for you.
We will be sure to pass on your lovely feedback regarding returns and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Wonderful Customer Service
I thought I had lost the gift card I received from some friends for my birthday but found it unexpectedly! It had expired but the wonderful team at Sweaty Betty sorted it out for me and I was so impressed with the response I got from Faith. Thank you!
29 de julho de 2026
Opinião espontânea
Resposta da Sweaty Betty
Hi Jane,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from Faith and she got your gift card all sorted for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
A Experiência Trustpilot
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