Symphony Group Opiniões 

2242
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

We had Jamie, Jason and Harvey from JLT come to do some repairs to our new build kitchen. They were excellent, very professional, completed the work and left the kitchen very tidy. They went above and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Chris Jones came over to resolve a few installation issues in our new build. Absolutely brilliant person, very calm, friendly and helpful. He carried out repair works quickly, cleanly and with care. H... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Michael visited today to change a fridge freezer door which was a different colour to the rest. He was lovely and polite and did a great job, he was also very tidy and took away all of his rubbis... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Contacted Symphony due to a fault with a kitchen drawer. Chris Jones (fitter) rang in advance with expected arrival time and was punctual, courteous and professional. As well as replacing the faulty... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis para cozinha

Informação fornecida por diversas fontes externas

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
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1 estrela

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Respondeu a 93% das suas opiniões negativas

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4,8

Todas as opiniões

(2242)

369 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I am extremely disappointed with the…

I am extremely disappointed with the quality of these kitchen doors. After only a short period of normal use, they have all blown out and started to fail. The finish and construction are clearly not durable enough, and I expected much better for the price.

The doors have deteriorated far sooner than they should have, which has left my kitchen looking worn and in need of replacement. I would not recommend these kitchen doors to anyone looking for a product that will last. Very poor quality and a complete waste of money.

1 de julho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Will,

Thank you for your review today, we are concerned to hear that you have experienced issues with your kitchen and we'd like to look into this. Please email the following details to Reviews@symphony-group.co.uk

The name of your house builder/ retailer.
The name of your development and plot number if applicable
Your full address
Your contact telephone number
Any images of the door frontals.

Kind Regards,
Russell

Classificada 5 em 5 estrelas

Kurt was very professional & friendly

Kurt was very professional & friendly. He completed the job in a timely manner & nothing was too much trouble. He is an asset to your company

30 de junho de 2026
Opinião espontânea
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Resposta da Symphony Group

Good morning,

Thank you for the lovely review! To allow us to pass on your compliments to the correct fitter, could you please send the below details to reviews@symphony-group.co.uk ?

- Your name and full address
- Builder name
- Site name and plot number

Kind Regards,
Alice

Classificada 5 em 5 estrelas

Chris Jones completed all assigned work to a…

Chris completed all assigned work to a high standard, was polite and friendly and went above and beyond.

26 de maio de 2026
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Resposta da Symphony Group

Hi Malcolm,

Thank you for the 5 star review! That's great to hear that Chris did such a lovely job in your property. We'll pass on your compliments to him.

Kind Regards,
Alice

Classificada 1 em 5 estrelas

Absolutely awful

Absolutely awful. Just over a year old in our new build property and the doors are already chipped . We are a mature couple who look after their property.
The doors are so Matt and cheap they show up every single water mark .
Imo Keigar homes should find a new supplier!

26 de junho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

hi Anon,

Thank you for your review, we are concerned to hear that you've experienced issues with your kitchen and we'd like to look into this for you.
Please email the following details to Reviews@symphony-group.co.uk

The name of your house builder
The name of your development
Your plot number
Your full address
Your contact telephone number
Any images of the frontals.

Kind Regards,
Russell

Classificada 5 em 5 estrelas

Above expectations!

Chris Jones was friendly, on point and professional. You couldn't really ask for anything else. A credit to Symphony.

22 de junho de 2026
Opinião espontânea
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Resposta da Symphony Group

Hi Christopher,

Thank you for the 5 star review. Its lovely to hear that your happy with the work Chris did. We'll pass on your compliments to him.

Kind Regards,
Emma

Classificada 1 em 5 estrelas

Avoid

Sadly bought and moved into a Barratt flat which comes with this el cheapo kitchen. MFI would be amazing quality compared to this rubbish. Poor installation of warped cupboard doors screw holes left gaping, and me left with this rubbish! Avoid avoiding both Barratt and this alleged kitchen oh and the sink and tap wobble massively when you try to use them!

24 de junho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Helen

Thank you for your review, we're concerned to hear that you've experienced issues with your kitchen and we'd like to look into this for you.
Please email the following details to Reviews@symphony-group.co.uk

The name of your house builder
The name of your development
Your plot number
Your full address
Any images of the furniture.

Kind Regards,
Russell

Classificada 5 em 5 estrelas

John Baker called in this afternoon…

John Baker called in this afternoon from Symphony Kitchens.

All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple of sliding drawers, and ended up correcting so much more than that.
John was courteous, professional, laid down a protective cover and cleaned as he went along. He didn't leave until he was satisfied that everything was right, level and correct.

We'd just like to give John a big thank you for going above and beyond, and going the extra mile where most others wouldn't...!!

23 de junho de 2026
Opinião espontânea
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Resposta da Symphony Group

Hi Johnny,

Thank you for the lovely review. It's great to hear what a brilliant job John did in your kitchen and that he went above and beyond when completing the works. We'll pass on your feedback to him.

Kind Regards,
Alice

Classificada 5 em 5 estrelas

John Baker -asset to symphony kitchens

John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down while working. He is an asset to symphony kitchens :) very impressed.

23 de junho de 2026
Opinião espontânea
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Resposta da Symphony Group

Hi Suzanne,

Thank you for your 5 star review! That's lovely to hear that John did such a professional job and that he is an asset to Symphony. We'll pass on your compliments to him.

Kind Regards,
Alice

Classificada 5 em 5 estrelas

Excellent customer service.

After our initial contact with Symphony regarding issues with our kitchen cabinetry. Response received was very helpful and positive from Vickie.
The outcome being, all our concerns were resolved.
Fitters did a brilliant job and we are happy with the results.

19 de maio de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Jane,

Thank you for your lovely review. That's great to hear that you are happy with the work the fitters completed and we'll pass on your compliments to Vickie.

Kind Regards,
Alice

Classificada 5 em 5 estrelas

John Baker was lovely.

John Baker was lovely.

11 de junho de 2026
Opinião espontânea
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Resposta da Symphony Group

Hi Aajay,

Thankyou for the 5 Star Review! Its great to hear that you were happy with John. We'll pass your kind comments onto him.

Kind Regards
Emma

Classificada 5 em 5 estrelas

Very good experience

Very good experience! John was very helpful and did a decent job at sorting the worktop and as a favour reinstalled the dishwasher rather than waiting for the other fitters to do it at a later. Thank you so much

19 de junho de 2026
Opinião espontânea
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Resposta da Symphony Group

Hi Jamie,

Thank you for the 5 star review. So that we can pass on your compliments to the right John, could you please send your plot number, builder and development name to reviews@symphony-group.co.uk?

Kind Regards,
Emma

Classificada 5 em 5 estrelas

We couldn’t be happier with the…

We couldn’t be happier with the wardrobes John Baker fitted for us. From start to finish, he was professional, skilled, and incredibly dedicated to doing the best job possible. He even stayed late one evening to make sure everything was completed to a high standard, which really shows his commitment and work ethic.

The quality of his workmanship is outstanding, and the wardrobes look absolutely amazing. It’s clear that John takes great pride in his work and genuinely wants his customers to be happy with the end result.

On top of that, he’s a lovely man to have around kind, friendly, and easy to chat to. We felt completely comfortable having him in our home, and his positive attitude made the whole experience even better.

I would highly recommend John to anyone looking for quality fitted furniture. Thank you, John, for your hard work and for creating wardrobes that look fantastic :)

19 de junho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Dominique,

Thank you for the lovely review. That's great to hear that your happy with the work John did. We'll pass on your compliments to him.

Kind Regards,
Emma

Classificada 1 em 5 estrelas

Very disappointing experience.

Very disappointing experience.

I recently moved into a new home with a Symphony kitchen and wanted to understand what options were available for modifying an existing cabinet.

I initially received some pricing information from Michelle, for which I am grateful. However, my main question was never answered. I simply wanted to know whether an integrated fridge cabinet could be converted into a microwave/storage unit by changing the doors and adding shelves.

Michelle advised that she does not deal with this type of enquiry and that I would need to speak to retailers. However, when I contacted retailers, one told me to contact Symphony directly, while another has failed to respond to my calls, emails, and online enquiries for more than two weeks.

What makes this even more frustrating is that I am not asking for anything complicated. I simply want to know whether an existing integrated fridge cabinet can be converted into a microwave/storage unit and what would be required to do so. This information would allow me to decide how to proceed with my kitchen. Instead, after weeks of emails, phone calls and enquiries, I still cannot get a clear answer from anyone.

I genuinely do not understand how it can be this difficult to obtain basic information about a kitchen that is already installed in my home. I am not making a complaint or requesting warranty work. I am simply trying to understand my options and potentially place an order.

The whole process feels like being passed from one person to another with no ownership and no communication. A straightforward question should not require weeks of chasing.

Hopefully this review will finally result in someone contacting me so that I can get an answer to my question and move forward with my plans.

Extremely frustrating and disappointing customer experience.

18 de junho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Tetiana,
Thank you for your review, to enable us to look into this for you please would you email the following to reviews@symphony-group.co.uk with the following information.

The name of the house builder
The name of the development
The plot number
Full address and post code
Contact telephone number

Kind regards
Russell

Classificada 5 em 5 estrelas

Great job!

Chris was really friendly, prompt and did a fantastic job.

18 de junho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Sophie,

Thank you for the 5 star review. So that we can pass on your compliments to the right Chris, could you please send your plot number, builder and development name to reviews@symphony-group.co.uk?

Kind Regards,
Alice

Classificada 5 em 5 estrelas

Johns service and quality of work and…

Johns service and quality of work and also advise was top notch

18 de junho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Richard,

Thank you for the lovely review. So that we can pass on your feedback to the right John, could you send your plot number, builder and development name to reviews@symphony-group.co.uk please?

Kind Regards,
Alice

Classificada 5 em 5 estrelas

My service technician

My service technician, Kurt, was perfect! Very professional, courteous, and helpful. He did a wonderful job of completing the kitchen installation to A1 standard

15 de abril de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Russell,
Thank you for your 5 star review. That's lovely to hear that Kurt did a wonderful job and was very professional. We'll pass your kind words onto him.

Kind Regards,
Emma

Classificada 5 em 5 estrelas

I'd like to thank you for Teresa…

I'd like to thank you for Teresa Webster for her timely response as well as her initiative action to help me fix the problem of my drawer even the warrenty has been expired.

11 de junho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Victor,

Thank you for your 5 star review. That's lovely to hear that Teresa was so helpful and sorted out the issue with your drawer. We'll pass on your compliments to her.

Kind Regards,
Alice

Classificada 5 em 5 estrelas

Kitchen snagging visit

We couldn't be happier with the service we received from John Baker. He did an amazing job fixing all the snagging issues with our kitchen, and he was incredibly polite, friendly, and professional throughout the visit. He even took the time to tidy up before leaving. We are thrilled with the end result, highly recommend!

10 de junho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Jordan,

Thank you so much for the 5 star review! That's great to hear that your happy with the service John provided.
We'll pass on your kind comments to him.

Kind Regards,
Emma

Classificada 5 em 5 estrelas

John Baker, brilliant!

John Baker came to my property to complete some snagging on behalf of our builder, he was brilliant. Lovely guy with great attention to detail and resolved the issues we had to the best standard.

9 de junho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Bethany,

Thank you for the lovely review! It's great to hear that John did such a brilliant job with your remedials. We'll pass on your compliments to him.

Kind Regards,
Alice

Classificada 5 em 5 estrelas

Morley took his time and care

Morley took his time and care. Paid attention to detail. Replaced broken panels. Explained how to make adjustments in future to the doors.

5 de junho de 2026
Opinião espontânea
logótipo da Symphony Group

Resposta da Symphony Group

Hi Yanni,

Thank you for your 5 star review. That's great to hear that your happy with the service Morley provided. We'll pass your feedback onto him.

Kind Regards,
Emma

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