I would highly recommend Chris from Symphony Kitchens. He arrived on time to fit a new fridge freezer door. Whilst here I pointed out an issue with an out of alignment cupboard, which, without hesit... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I would highly recommend Chris from Symphony Kitchens. He arrived on time to fit a new fridge freezer door. Whilst here I pointed out an issue with an out of alignment cupboard, which, without hesit... Ver mais
A empresa respondeu
What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... Ver mais
A empresa respondeu
We are absolutely delighted with our new kitchen and couldn't be happier with the service we received. A big thank you to Kevin Hartley for expertly project managing the installation and ensuring... Ver mais
A empresa respondeu
Chris Jones came over to resolve a few installation issues in our new build. Absolutely brilliant person, very calm, friendly and helpful. He carried out repair works quickly, cleanly and with care. H... Ver mais
A empresa respondeu
Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk
Pen Hill Estate, Park Spring Road, S72 7EZ, Barnsley, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Michael Sutton attended my property today to install some replacement doors. He completed this task quickly and efficiently and tidied up before he left. He was extremely personable and not only provided guidance in respect of how to adjust a door but then did the work for me. Great service. Thank you Michael.

Resposta da Symphony Group
Very helpful and fixed another couple of problems we were having with the kitchen quickly and efficiently as well as the original problem

Resposta da Symphony Group
Michael Sutton. Really fast and professional service. Lovely customer service and very helpful.

Resposta da Symphony Group
Michael Sutton came round to fix some of our kitchen cupboards as they were sticking. He fixed them in a timely manner.

Resposta da Symphony Group
Had a cupboard door come away a few weeks ago. Five stars for the fitter himself (John McAleer). Really polite / informative guy and Installed a new door in no time at all. Taken one star off due to how long it took to get a date.

Resposta da Symphony Group
I have had my wardrobe handles fitted by Michael Sutton he was very professional and did a very good job!

Resposta da Symphony Group
I paid just over £5,000 for kitchen upgrades in my new build and assumed that choosing an integrated kitchen would include integrated storage solutions. Unfortunately, that hasn’t been the case.
It’s a small kitchen with two corner cupboards that have a huge amount of wasted space. These areas are essentially unusable, which really should have been thought through better in the design. I even had someone from Symphony come out, only to be told that nothing could be done. My developer also passed on that if I want to change it, I would need to pay to have the kitchen redesigned. I never had a say in the design in the first place, only the colours/countertops, but I didn’t expect something that is clearly not fit for purpose.
For the amount paid, it’s frankly unacceptable that these cupboards are not fit for purpose. I can’t even fit a normal-sized frying pan through the door without twisting it on its side, and my wok doesn’t fit in any of the cupboards at all. I’ve had to store it in my utility room. At no point during the process was it explained that the corner cupboards would not include integrated storage solutions, despite the expensive upgrades I was paying for. The door opening also isn’t wide enough for me to purchase inserts from, for example, Ikea. There’s nothing that will fit in this space to make it usable past the tiny front section of the cupboard.
I also had an issue with the laminate peeling on my freezer door. To their credit, this was replaced without any problem and I was told it was unusual. However, after reading reviews here, it seems this may actually be a fairly common issue with the unit doors, and I do worry about it happening to others over time.

Resposta da Symphony Group
Michael Sutton, was the care advisor that came out to replace my fridge door.
Michael thankyou so much, you were so thoughtful and respectful of my home, a pleasure to meet you.
What a lovely pleasant man.
Kind regards Tracy & millie the bulldog

Resposta da Symphony Group
I thought Morley went above and beyond to explain the workings of the closer mechanism. He was patient and professional.

Resposta da Symphony Group
I only give 5* because of a great technician working for symphony group - Michael Sutton. He was fixing what kitchen installers messed up and then another technician made it even worse trying to fix it. I could end up with a cabinet falling of the wall because it was literally hanging on tiny screws in the gap between plasterboard and the solid wall. The quality of the cabinets is very poor, installation by a fitter even poorer. Only Michael showed professional work and skill. He knew exactly how to fix the problem without damaging adjacent cabinets (which happened before with the other technician). Symphony, you deserve 1star for the quality, prices and the services. Micheal Sutton saved your rating. 5 star is for that man!

Resposta da Symphony Group
Great work today, thank you. Cleared up any mess as well.

Resposta da Symphony Group
Michael Sutton arrived on time and carried the work out as planned.
Explained the works carried out and tidied up afterwards.
Good efficient and friendly service.

Resposta da Symphony Group
Ordering some new cabinets for my existing Symphony kitchen had me a bit nervous at first, as I was designing, measuring, and fitting everything myself. I did not have worry. Their process for choosing cabinets, colours, fixtures, and fittings is as straightforward as it gets.
Once I’d made my selections, I called to place the order and was looked after by Michelle Spink, who handled both the call and the follow‑up emails. She checked everything for me, matching colours, handles, and even pointing out a few additional items I hadn’t considered.
Michelle was always on hand to answer questions, going above and beyond throughout the whole process.
Delivery was exactly when promised, on time and brought right into the kitchen ready for me to fit. I won’t mention the moment I thought a door wasn’t straight… only to realise I hadn’t turned the right screw before emailing Michelle about it. Definitely not mentioning that bit.
From start to finish, the whole experience was flawless. It was a breath of fresh air ordering from this company, and I’m already planning the next stage of my kitchen.
An outstanding company to work with , and Michelle, if you see this, thank you. You made the whole thing so much easier.

Resposta da Symphony Group
Excellent experience with Symphony and Morley in particular.
Attention to detail, care in his work and all round professionalism made our experience exceptional!

Resposta da Symphony Group
Morley was a great guy, friendly friendly and did a brilliant job in replacing a corner panel in my kitchen. Highly recommend!

Resposta da Symphony Group
A great kitchen company! Fantastic service from beginning to end. A very high quality spec and fitted so quickly and swiftly. Made the whole experience seamless. Thank you!

Resposta da Symphony Group
Morley came out today to do some snagging work in my new build and he was great. Very friendly and professional and did a fantastic job!! Would definitely recommend.

Resposta da Symphony Group
The service that Kurt provided when he came to put right some bits on my kitchen was second to none. He was friendly and helpful, addressing each issue I had so professionally.
Thank you for everything you done - 100% recommend

Resposta da Symphony Group
I had the pleasure of Brett from
New Zealand today installing some kitchen doors. Was very professional and friendly. Left the area he was working in as clean as he found it. Outstanding service, thank you Brett.

Resposta da Symphony Group
Mike Sacre was very helpful rectifying our issues quickly. Very friendly and efficient
Must be an asset to your team

Resposta da Symphony Group
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.