Sytner Group - Porsche Centre Solihull Opiniões 

Faultless customer service from test drive to delivery in 5 days !

Special mention for Sam Jepson our Sales Executive who was very knowledgeable and nothing was too much trouble.

Hannah listened to my needs, was able to identify a suitable car at the right price

Great experience

Firstly Maisie Griffiths super helpful and a credit to the business!
Only downside for me was a quote for a water pump replacement which wasn’t required .. fifteen hours at almost £4500 .. the water pump was replaced a few years back under warranty. The staining on components was from the previous leaks .. from original water pump. It takes six hours to replace a water pump on this car and the part costs £300 ..
£4500.00 is way over the top . Maybe it’s time for porsche to offer a fixed price repair ??? I respect the brand the only aspect which will drive me away from it is the dealership maintenance costs it’s the “ PORSCHE TAX “! hopefully something to take on board .

Very well looked after by Service Team at Porsche Solihull. An unusual problem with the battery on my Macan EV was sorted in consultation with Porsche GB. I particularly valued that the team worked to get my car sorted in time for an annual road trip that I had been planning for quite some time, for being kept updated regularly on progress, and for sorting me a replacement car. Special thanks to Ellie and Steve for getting this sorted.

Alisha was brilliant — very professional, helpful and made the whole experience purchasing my Porsche smooth and enjoyable. Thank you!

The service was good as always. My only gripe is that the courtesy car, a Macan was absolutely filthy. Inside and out.

I found your people to be very helpful and honest, making sure that maximum customer satisfaction has been achieved

Very prompt service,great reception area and all staff very polite

The whole team were amazing throughout the experience. Enjoyable negotiation period, handover day was wonderful and Josh made everything very special.

Professional Service by all staff from Receptions to front line Customer Service

The Car was delivered to the Garage on the Friday
I had a call Friday saying the car would not be ready as they were missing a tool to fit the oil filter.
I never heard anything until I chased Wednesday then i was told it would not be ready as they had not had a chance to look at the faulty front Camera I had asked them to. I told them to leave it and collected it Wednesday…I got 5 mins down the road and the engine management light came on. I have not advised the garage as yet

The Customer service suport team are always very helpful and obliging when i need any assiatance.. Thank you

I had a problem with my Taycan. The entire team has been phenomenal. Ellie from the service team talked me through every step to get my car back on the road. They gave me a loan car over the weekend and picked mine up again on the Monday.
Could not fault the Team or the service centre.
Perfect all round.

I had to make two separate trips to in order to have some work carried out on my car all because the parts had not been ordered despite me being informed that "all was ready"
This resulted in another day being booked off work to get the car seen and worked on and then me having to phone a couple of days beforehand just to check parts had arrived and I didn't have another wasted journey
The only good part about this was the courtesy car that had been provided which made up for the inconvenience

The actual service in the day went well, however I had already agreed with the dealer that I was not wanting my car picked up that day - both to the service team and to the call centre that contacted me earlier in the week. How on earth they actually still came in the day is beyond me

Many thanks to Anna and Pindi who went the extra mile to make the deal work for me.

I have consistently had a very positive experience with the team at the Sytner Group Porsche Centre in Solihull.

From the moment you arrive or even when you call in, the girls at the front desk are always extremely welcoming, polite, and attentive. They answer the phones professionally and make you feel comfortable straight away. When visiting in person, they are always friendly and courteous, often offering a hot or cold drink while you wait, which creates a very pleasant environment.

In my opinion, the true measure of any dealership is not the sales experience but the after-sales service. Salespeople may sell the car, but the service department is what really defines the ongoing customer relationship. It is how a customer is looked after during ownership, especially when issues arise, that reflects the quality of a dealership.

I have unfortunately experienced several issues with my vehicle over the past couple of years, particularly relating to software updates. However, the service team has always been helpful in taking the car in and working through the problems. It now appears that we may finally be at a point where the software updates are functioning properly, which is reassuring.

I would particularly like to recognise Louise from the service team. She has been exceptional throughout this process. Her attentiveness, professionalism, and customer manner have made a real difference. She has always kept me informed, made me feel comfortable, and ensured that I was updated at every stage.

One thing that really stood out was her reliability in returning calls. From past experience, I understand that service departments are busy, but returning calls promptly is very important for customers. On several occasions I have waited a couple of days for callbacks from others, but Louise always made a point of getting back to me, which I greatly appreciated.

Overall, the level of care and professionalism shown by Louise and the front-of-house team has made a strong impression, and it is the kind of service that keeps customers returning.

Had an issue with my window and was replaced under warranty. I requested the car to be picked up, which they booked for 1 month after the enquiry. Got the car back and the door handle now won’t go back in and flush to the panel. Called and told them, sent 2 emails so far asking for a date they would come back and fix it and they’ve not got back to me. Very annoyed! Very poor service when they’ve messed my handle up.

I’ve put 2 stars because they fixed the problem and everyone as polite but they’ve caused another problem and have left me. I own a business and wouldn’t treat people that way.

Josh is so customer focused