Sytner Group - Porsche Centre Solihull Opiniões 

100
TrustScore: 4.5 em 5

4,5

40 Highlands Rd, B90 4GT Solihull, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very friendly and attentive throughout — they listened to exactly what we wanted, and gave us clear options along with detailed information to help us decide. They kept in touch with regular updates t... Ver mais

Classificada 5 em 5 estrelas

Porsche Shirley is a very comfortable experience, from the initial booking in for the service, to arriving for an early a.m. appointment, with coffee being offered straight away, smiles from all sta... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the time I made first contact with Sytner Solihul requesting details of a car right through to the delivery of my new Porsche they were brilliant. Their staff have tremendous knowledge of their p... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

My experiences of Porsche Solihull has always been poor. I would have thought by now customer care would have improved, but again it fell short. Porsche didn’t ring me to book in my car for a tr... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto
  2. Concessionário de carros usados

Escrito pela empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

100 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(100)

12 524 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I was made to feel important from the…

I was made to feel important from the time I arrived. Everyone was very informative and helpful. The transaction was completed well and I received the agreed price for my car part exchanged.

17 de dezembro de 2025
Opinião espontânea
logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

"Good Morning DS, I’m delighted to read about your experience at Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."

Classificada 5 em 5 estrelas

Great communication while buying the…

Great communication while buying the car.
Seamless handover including trade in.

6 de dezembro de 2025
Opinião espontânea
logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

"Good Morning David, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."

Classificada 5 em 5 estrelas

Helpful and supportive with regard to…

Helpful and supportive with regard to the issue with the Cayenne.
Made a good offer with regard to the replacement new vehicle

27 de novembro de 2025
Opinião espontânea
logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

"Good Afternoon Huw, I’m delighted to read your kind words we appreciate your patience and understanding and I was happy to help. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."

Classificada 5 em 5 estrelas

If Carlsberg did car services...

I had a great experience throughout my service. Pre service call to arrange was excellent with Nicola Spencer where she did all she could to help organise the day and the car loan.
On the day Maisie Bowkett helped me throughout and was excellent. The loan car was superb and immaculately clean.
I even picked the car up early, as they knew I was travelling back to London.
A great experience from start to finish.

25 de novembro de 2025
Opinião espontânea
logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

"Good Morning Matt, I’m delighted to read your kind words about Maisie and Nicola. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."

Classificada 5 em 5 estrelas

Great Service

The whole experience was very pleasant. I felt like a valued customer and thoroughly enjoyed being there. The work carried out on my car was excellent and amazing value. Jan was exceptionally helpful and I was always treated and looked after as soon as I arrived at the showroom.

25 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Experience ... in a league of their own!

Just before a weekend getaway, my Cayenne hit me with the dreaded engine management light. At all other Dealerships/Garages, that would mean a two-week wait—but not at Porsche Solihull.
Maisie somehow managed to fit me in for diagnostics first thing Saturday morning, how thoughtful of her! Absolute gem! She’s a true asset to the dealership. Ellie was also brilliant—calm, reassuring, and incredibly helpful throughout.
The fault was diagnosed and resolved swiftly, and we were back on the road in time for our trip. Huge thanks to Maisie, Ellie, and the dream team, including Tony Singh.
It’s experiences like this that truly shape where you choose to go for your next purchase.
10/10 service all day long!

1 de novembro de 2025
Opinião espontânea
logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

Good Afternoon Parmy SP, I’m delighted to read your kind words about Maisie, Ellie, & Tony. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."

Classificada 5 em 5 estrelas

Had my car serviced recently at Porsche…

Had my car serviced recently at Porsche Solihull and was looked after by Jess, the service advisor — she was absolutely brilliant. Professional, polite, and kept me updated throughout the process. What stood out most was her thoughtful follow-up after my visit, which really shows she cares about the customer experience.
Thank you, Jess — you made the whole experience smooth and stress-free. Porsche is lucky to have you!

7 de julho de 2025
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logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

Dear Myla, Thank you for your 5 star review and comments. Jess will be delighted to hear your kind words. Kind Regards Team Porsche Solihull

Classificada 5 em 5 estrelas

Great service

Received a great service from the new MD Karl cinnamond. This dealership has turned a corner now in service and customer care.there’s a real passion about this Porsche center now I would not hesitate to buy another car from here.

5 de março de 2025
Opinião espontânea
logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

"Good Morning, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."

Classificada 5 em 5 estrelas

Porsche Centre Solihull | 10/10 Experience

Absolutely fantastic service provided by Josh I and Pindi. Great communication and hand over of my GT4RS. An OPC that exceeded all my expectations. Highly recommended.

28 de dezembro de 2024
Opinião espontânea
logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

Dear Mr Andrews, Thank you for your 5 star review and comments. Kind Regards Team Porsche Centre Solihull

Classificada 1 em 5 estrelas

Can’t rate below 1 star

Unfortunately, there is no way of rating my experience with this dealership as less than 1 star. Has the market for luxury vehicles really devalued by 50% post COVID… No… This dealership prays on individuals who trust their interests with a Company like Sytner. Having purchased numerous vehicles with a total capital exceeding £100,000 in the space of 3 years, I am now in a position where it will actually cost me to hand back my current car to Porsche Sytner - why…. The market has moved by 50% in 3 years. No regard for customers and loyalty, no regard for due process and transparency relative to their finance agreements and misleading advice at the point of purchase that is fundamentally reversed at the point of sale. The dealership demostrates a serious lack of integrity and is irresponsible in how it treats its customers…. STAY AWAY

13 de junho de 2024
Opinião espontânea
logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

Good Morning Alex, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail Terry.Hobson@porschesolihull.co.uk so that I can investigate this for you? Kind Regards Terry Hobson, Centre Principle.

Classificada 5 em 5 estrelas

I went to have new tyres fitted to my…

I went to have new tyres fitted to my car. The service was exceptional, as well as fitting the tyres, they printed me a build report on my car, they did a check on the car and also cleaned it. Great surroundings to sit and wait, with very attentive people. They also took the car for a test drive when finished. The cost was very competitive, and the service i received could not be matched.

21 de outubro de 2023
Opinião espontânea
logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

Good Afternoon John, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating! If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Terry Hobson, Centre Principle.

Classificada 5 em 5 estrelas

We had an excellent experience from Lloyd Valdes

We had an excellent experience from Lloyd Valdes who when above our expectations in all aspects of our journey from start to finish when purchasing our new Porsche Taycan. He certainly exceeded expectations, I'd highly recommend him.

30 de setembro de 2023
Opinião espontânea
logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

Good Afternoon Amar, I’m delighted to read your kind words about your experience with Lloyd! Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Terry Hobson, Centre Principle.

Classificada 4 em 5 estrelas

Great sales experience, however aftersales could be improved

Sytner group are my favourite vehicle franchise. I have bought multiple vehicles from their different brands - including high value luxury performance vehicles. My 2 latest purchases have been from Solihull.

Service is second to none, inventory is carefully curated and all purchases are backed by industry leading warrantys - you will pay a little above typical market prices but you get a lot for it in return!

So careful is their selection process, they refused to take in a vehicle I wanted to part exchange when buying my current vehicle. I really looked after the car and it still didn't meet their selection criteria.

Other franchises & independent dealerships should really take note, this is how you sell vehicles!

My only criticism is that after sales could be improved. It's the only area they are lacking in, however they are still far better than most.

Oh and I never received those Silverstone Trackday Experiences that I was guaranteed when purchasing my last 2 vehicles. Please don't offer things you don't intend on giving, it's insulting and beneath you. You'll easily sell cars without promising what you dont intend on giving.
I followed this up on 4-5 separate occasions (in person, via email & via telephone), was promised that they'd get back to me and they never did.

2 de outubro de 2022
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logótipo da Sytner Group - Porsche Centre Solihull

Resposta da Sytner Group - Porsche Centre Solihull

Good Morning Mr Sahota, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating. I also apologise for the points made above, we value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail: Terry.Hobson@porschesolihull.co.uk so that I can investigate this for you? Of course, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Terry Hobson, Centre Principle.

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