Sytner Group - Sytner Maidenhead BMW Opiniões 

550
TrustScore: 4.5 em 5

4,5

Bath Road, SL6 0BW Maidenhead, GB


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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

A very average sales experience. We were given a test ride and the sales rep sat down to build a configuration - all good. I asked the rep how much it would cost me and he said he couldn't gi... Ver mais

Classificada 5 em 5 estrelas

Great customer service all round. Kept updated personally and via watsap the whole time i was there. Technicians and service contact took time to talk through things with me.

Classificada 5 em 5 estrelas

I can sum up my experience in 1 word . Imran service manager . 15 years I’ve been going there going past other BMW dealerships with a 150 mile round trip every

Classificada 5 em 5 estrelas

Excellent customer service from Kenny and Kelly, they both made me and my families visit to Sytner BMW Maidenhead great experience all the way from London. Kenny was kind enough to find us a last mi... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto
  2. Concessionário de carros usados

Escrito pela empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

550 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,5

Todas as opiniões

(550)

12 524 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Couldn't get a price, so we bought elsewhere

A very average sales experience. We were given a test ride and the sales rep sat down to build a configuration - all good.

I asked the rep how much it would cost me and he said he couldn't give me the final amount until he knew I was going to buy. How do you make a purchase decision without knowing how much it's going to cost?

I tried asking again and the rep reiterated that he couldn't talk to his manager about cost unless he knew I was buying.

It has been 10 days since and we're yet to receive a follow-up call or email. This is Sales 101 - you lose contact and you lose the customer.

Anyway, we've placed our order with Hedin BMW in Woolwich, who gave us an offer we couldn't refuse, an earlier delivery timeline, and a 5-star customer experience.

7 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful and polite

Very helpful and polite. I went in with flat tyre that was replaced the next day and they also fitted in my service and MOT that was booked for a week ahead.
Kelly ket me informed of the progress during the day.

2 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

New BMW X3

Purchased a new X3 M50 and the sale was presided over by Jeremy who was great, paperwork was quick and easy to complete.
The car arrived on time and the handover went smoothly.
Thank you Sytner BMW Maidenhead...

1 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible service

Terrible service. I would not trust BMW Sytner Maidenhead - avoid this dealership! They incorrectly diagnosed my husbands car - which would have cost hundreds to fix. Thank fully we have a trustworthy, reliable mechanic who set us straight. They’ve done it to my car in the past too. When trying to get a part from them had to go back three times to get it- first they ordered and said it hadn’t been delivered , then they ordered and then lost it and then didn’t call to let me know it had arrived . Shoddy service and untrustworthy diagnostics .AVOID

26 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had an amazing experience from…

I had an amazing experience from booking to completion. Imran was fantastic at walking me through each process and identifying possible recommendations. This is my first BMW purchase and I feel supper impressed with the level of customer service thank to Imran for all your advise and closure. Kind regards Mandy

7 de agosto de 2026
Opinião espontânea
logótipo da Sytner Group - Sytner Maidenhead BMW

Resposta da Sytner Group - Sytner Maidenhead BMW

Dear Mandy, Thank you ever so much for your kind words and for choosing Sytner Maidenhead BMW for your first BMW purchase. We are delighted to hear that Imran provided such excellent guidance throughout the process and that you felt well supported. It is wonderful to know you were impressed with our customer service. Your feedback truly means a great deal to us. We wish you many enjoyable journeys in your new BMW and look forward to welcoming you again in the future. Kind regards, The Sytner Maidenhead BMW Team

Classificada 5 em 5 estrelas

Excellent customer service from Kenny…

Excellent customer service from Kenny and Kelly, they both made me and my families visit to Sytner BMW Maidenhead great experience all the way from London. Kenny was kind enough to find us a last minute courtesy car that enabled us to visit Windsor Castle and make it a family day out.

Top team members for Sytner BMW

6 de agosto de 2026
Opinião espontânea
logótipo da Sytner Group - Sytner Maidenhead BMW

Resposta da Sytner Group - Sytner Maidenhead BMW

Dear Runu, Thank you so much for your kind words. We’re delighted to hear that Kenny and Kelly made your visit to Sytner BMW Maidenhead such a positive experience for you and your family. It’s wonderful that the courtesy car helped you enjoy a day out at Windsor Castle. We truly appreciate you recognising the team’s efforts and look forward to welcoming you all again in the future. Your support means a great deal to us. Best wishes, Sytner BMW Maidenhead Team

Classificada 5 em 5 estrelas

Perfect service as always

Perfect service as always

28 de julho de 2026
Opinião espontânea
logótipo da Sytner Group - Sytner Maidenhead BMW

Resposta da Sytner Group - Sytner Maidenhead BMW

Dear Stuart, Thank you ever so much for your kind words and continued trust in Sytner Maidenhead BMW. We are delighted to hear that you consistently receive perfect service from us. It is always our aim to provide the highest standards and ensure your experience is nothing short of excellent. Your feedback genuinely means a lot to the whole team and encourages us to keep up the good work. We look forward to welcoming you back in the future. Warm regards, The Sytner Maidenhead BMW Team

Classificada 5 em 5 estrelas

Kenny my salesman was exceptional i had…

Kenny my salesman was exceptional i had a bad experience at Chigwell and nearly gave sytner a miss but thanks to Kenny you regained my purchase for BMW and sytner

31 de julho de 2026
Opinião espontânea
logótipo da Sytner Group - Sytner Maidenhead BMW

Resposta da Sytner Group - Sytner Maidenhead BMW

Dear Nick, Thank you very much for your kind words. We are delighted to hear that Kenny provided you with exceptional service and was able to restore your confidence in Sytner Maidenhead BMW. It is always our aim to ensure every customer has a positive experience, especially when past encounters have not met expectations. Your support means a great deal to us, and we look forward to assisting you with any future needs. Best regards, The Sytner Maidenhead BMW Team

Classificada 5 em 5 estrelas

Imran Quereshi kept me well informed…

Imran Quereshi kept me well informed throughout the day about the status of my vehicle.

28 de julho de 2026
Opinião espontânea
logótipo da Sytner Group - Sytner Maidenhead BMW

Resposta da Sytner Group - Sytner Maidenhead BMW

Dear Geraldine, Thank you very much for your kind words. We’re delighted to hear that Imran Quereshi kept you well informed throughout the day regarding the status of your vehicle. Providing clear and timely updates is something we pride ourselves on, and it’s wonderful to know this made your experience with Sytner Maidenhead BMW a positive one. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes, The Sytner Maidenhead BMW Team

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