A very average sales experience. We were given a test ride and the sales rep sat down to build a configuration - all good. I asked the rep how much it would cost me and he said he couldn't gi... Ver mais
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Great customer service all round. Kept updated personally and via watsap the whole time i was there. Technicians and service contact took time to talk through things with me.
I can sum up my experience in 1 word . Imran service manager . 15 years I’ve been going there going past other BMW dealerships with a 150 mile round trip every
Excellent customer service from Kenny and Kelly, they both made me and my families visit to Sytner BMW Maidenhead great experience all the way from London. Kenny was kind enough to find us a last mi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Bath Road, SL6 0BW, Maidenhead, Reino Unido
- 01628 680300
4,6
Excelente
551 opiniões
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Still given 5 stars.
Still given 5 stars.
Though they were not able to deliver the car same day as promised, they somehow managed to get it ready the next day morning just before I actually needed it.
22 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Thank you, Swapnil, for your kind understanding and for still awarding us five stars despite the delay. We truly appreciate your patience and are pleased that we could have the car ready for you just in time. Your positive outlook means a lot to us, and we hope you are enjoying your new vehicle. Should you require any further assistance in the future, please do not hesitate to get in touch. We wish you many happy miles ahead.
Check it before you buy it
⭐⭐☆☆☆ (2/5)
My experience with Sytner BMW has been extremely disappointing.
I viewed and purchased BMW X5 30d (SN19 KMW) as a BMW Approved Used vehicle. Within a short period of ownership, I identified numerous mechanical and cosmetic issues that I believe should have been found before the vehicle was offered for sale. Following my complaint, the dealership’s own inspection confirmed that several of the faults I raised required repair.
After losing confidence in that vehicle, I gave Sytner another chance and inspected BMW X5 M50d (PL20 CWW). During my inspection and road test, I again found a number of cosmetic issues and experienced a noticeable transfer box judder. Once again, I was left questioning the preparation standards of a BMW Approved Used vehicle.
My advice to anyone considering buying these vehicles, or any used car, is carry out a thorough inspection and insist on a proper road test before signing anything. Don’t rely solely on the Approved Used label.
I also found the customer service disappointing. I felt my concerns were not taken seriously, and resolving the issues took a great deal of time, effort and inconvenience.
Although the dealership eventually agreed to unwind my purchase, the whole experience fell well below the standard I expected from a BMW Approved Used retailer.
1 de julho de 2026
Opinião espontânea
Helpful service from Imran the service…
Helpful service from Imran the service advisor.
9 de julho de 2026
Opinião espontânea
Megan in the Service department was…
Megan in the Service department was really helpfull and kept me informed about the progress of my vehical's repair. In fact very one I interacted with was a pleasure to deal with.
3 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Tony, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Megan and the rest of the team provided helpful and attentive service throughout your vehicle’s repair. It’s wonderful to know that everyone you interacted with made the process a pleasure. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team at Sytner Maidenhead BMW. We look forward to welcoming you back in the future.
Imran was great from start to finish…
Imran was great from start to finish with my service and mot he was very informative and let me know every step of the way while they had my car and was even better when I picked it up cause I was offered a coffee and biscuits while waiting thank you very much sytner BMW maidenhead and taplow will be back 😀
6 de julho de 2026
Opinião espontânea
Good communication between me and Taylor
2 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Lisa, Thank you very much for your kind words regarding the communication with Taylor. We are delighted to hear that you found the interaction positive and clear. At Sytner Maidenhead BMW, we always strive to ensure our customers feel well informed and supported throughout their experience. Your feedback is greatly appreciated and serves as encouragement for the team to maintain these high standards. We hope to continue providing you with excellent service in the future. Kind regards, Sytner Maidenhead BMW Team
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Kum P R, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you had a great experience with Imran and that our service met your expectations. It is always our aim to provide excellent customer care, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Maidenhead BMW in the future. Best wishes, The Sytner Maidenhead BMW Team
Great customer support
Always a warm welcome
Megan was a great help throughout and Sam really helped on resolving my cars faults and explaining the diagnostic printout
As a team, the staff listened to my concerns, caused by another company, and really supported with my requirements and resolving the issues.
11 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Rob, Thank you very much for your kind words. We are delighted to hear that Megan and Sam provided excellent support and clear explanations throughout your visit. It’s wonderful to know our team listened carefully to your concerns and helped resolve the issues caused by another company. Your feedback is greatly appreciated, and we’re pleased that you felt well supported. We look forward to welcoming you back to Sytner Maidenhead BMW in the future. Best wishes, The Sytner Maidenhead BMW Team
Excellent service
Excellent service. Friendly and helpful staff. Clean and comfortable waiting area.
8 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Eric, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service excellent and our team friendly and helpful. It’s wonderful to know that the waiting area met your expectations in terms of cleanliness and comfort. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers deserve. We look forward to welcoming you back to Sytner Maidenhead BMW in the future. Best regards, The Sytner Maidenhead BMW Team
Excellent service from Olivia from…
Excellent service from Olivia from booking in to up to date status reports.
4 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Khan Zaman, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Olivia provided excellent service from the initial booking through to keeping you updated throughout. It is always our aim to ensure every customer feels well informed and valued. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Sytner Maidenhead BMW in the future. Kind regards, The Sytner Maidenhead BMW Team
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Wedge, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our team courteous and professional, as we always strive to provide the highest standard of service to all our customers. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Maidenhead BMW in the future. Best wishes, The Sytner Maidenhead BMW Team
Treated Like a Valued Customer
Waiting a couple of hours at Sytner for my car to have a recall procedure was a very pleasant experience. Polite staff and a hotel style waiting area were very welcome. I was updated on progress throughout.
Overall I was treated like a valued customer.
1 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Barry, Thank you very much for your kind words. We are delighted to hear that your experience during the recall procedure was pleasant and that our polite staff and comfortable waiting area met your expectations. Keeping you updated throughout the process is something we take pride in, and it’s wonderful to know you felt valued as a customer. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Maidenhead BMW in the future. Best regards, The Sytner Maidenhead BMW Team
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Shaju, Thank you very much for your kind words and for taking the time to share your experience with Sytner Maidenhead BMW. We are delighted to hear that you found our service prompt and appreciated the timely updates on the progress. It is always our aim to provide a smooth and efficient experience for our customers. Your positive feedback is greatly valued and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Best regards, The Sytner Maidenhead BMW Team
Service
Easy to book service with comprehensive information given by Service coordinator. Staff extremely friendly and welcoming especially Service Coordinator Kelly Lines who kept me updated on progress of the service of my car. Facilities while awaiting service great.
27 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear D. V., Thank you very much for your kind words and for taking the time to share your experience at Sytner Maidenhead BMW. We are delighted to hear that Kelly Lines and the team provided friendly, welcoming service and kept you well informed throughout. It’s wonderful to know you found the booking process straightforward and enjoyed the facilities while waiting. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Maidenhead BMW Team
Excellent sales experience with no…
Excellent sales experience with no pressure ensuring I was comfortable with my choices.
Bill was fantastic through the sales process to the delivery of my new car ensuring I understood everything before driving away. This level of service ensures I will continue to utilise BMW every time.
17 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Mason, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Bill provided such a fantastic, pressure-free service and ensured you felt comfortable throughout the entire process. It’s wonderful to know you fully understood everything before driving away in your new BMW. Your continued loyalty means a great deal to us, and we look forward to welcoming you back to Sytner Maidenhead BMW in the future. Best wishes, The Sytner Maidenhead BMW Team
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Kash, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you consistently receive great service at Sytner Maidenhead BMW. It is always our aim to provide an excellent experience for every customer, and your feedback truly means a lot to the entire team. We look forward to welcoming you back again soon and continuing to meet your expectations. Best wishes, The Sytner Maidenhead BMW Team
Great experience as always
Great experience as always. Friendly staff and good communication.
21 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Gary, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our team friendly and appreciated the clear communication throughout your visit. It is always our aim to provide excellent service and ensure every customer feels valued. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Maidenhead BMW in the future. Best wishes, The Sytner Maidenhead BMW Team
Good service, just took a bit long.
Nice setup and service, friendly and welcoming staff, was able to work whilst I waited with Wi-Fi available. It took almost 4hrs when estimated 90 mins. Was the only down side. Take laptop power!
7 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear L3EDX, thank you for your kind words about our friendly staff and comfortable waiting area with Wi-Fi. We’re pleased you found the environment welcoming and convenient for working during your visit. However, we do apologise for the delay in your service, as we appreciate your time is valuable. Your feedback is important to us, and we hope to provide a more timely experience in the future. Thank you once again for sharing your thoughts.
Very helpful from start to finish
Very helpful from start to finish
Managed to secure a good deal
27 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Satish, Thank you very much for your kind words. We are delighted to hear that you found our team very helpful from start to finish and that we were able to secure a good deal for you. It is always our aim to provide a smooth and positive experience for all our customers. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We hope you enjoy your new BMW and look forward to welcoming you back in the future. Best wishes, Sytner Maidenhead BMW Team
Got a new car at Sytner Maidenhead
Got a new car at Sytner Maidenhead. Caolan and Jeremy were super nice. Always treating you with respect, answering every silly questions we had. Really helpful at every step of the process. For sure we’ll be back in the future.
25 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Maidenhead BMW
Dear Luciano, Thank you very much for your kind words. We’re delighted to hear that Caolan and Jeremy provided you with respectful and helpful service throughout your car purchase. It’s great to know that all your questions were answered and that you felt supported every step of the way. We truly appreciate your positive feedback and look forward to welcoming you back to Sytner Maidenhead BMW in the future. Enjoy your new car! Best wishes, The Sytner Maidenhead BMW Team
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