Yet another satisfying visit to Sytner Select Cardiff for a MOT.Dealt with promptly on arrival I was informed that the wait would not be too long.I resisted the temptation to look at the vehicles in t... Ver mais
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Localização
Alterar localizaçãoPenarth Road, CF11 8TT Cardiff, GB
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Leia as opiniões dos outros
Today we picked up our Chery Tiggo 7 Hybrid. We went into Sytner Penarth Road. We were professionally greeted by Mohamed Qasim who looked after us from beginning to end. We received 100 percent of hi... Ver mais
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Terrible communication, impossible to get anyone to answer the phone, took about 4 attempts to actually make a booking and even then it was done wrong and had to add on the service on the day of the... Ver mais
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We had a great (and very fast) buying experience thanks to Shinay. Buying a car that our son had chosen on line, was a bit stressful but Shinay was cool, calm and collected. She was extremely helpful... Ver mais
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Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Penarth Road, CF11 8TT, Cardiff, Reino Unido
4,6
Excelente
3 mil opiniões
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Resposta da Sytner Group - Sytner Select Cardiff
Dear Arun, Thank you ever so much for your kind words. We are delighted to hear that Ivin and John provided you with an amazing experience. It is always our aim to offer exceptional service, and your feedback truly honours their hard work and dedication. We greatly appreciate you taking the time to share your thoughts and hope to continue exceeding your expectations in the future. Warm regards, The Sytner Select Cardiff Team
Robert and Jon was fantastic from start…
Robert and Jon was fantastic from start to finish. Wasn’t pushy at all and was just a fantastic experience!
29 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Susan, Thank you ever so much for your kind words. We’re delighted to hear that Robert and Jon provided a fantastic experience from start to finish. It’s wonderful to know that you felt comfortable throughout the process and didn’t experience any pressure. Your feedback means a great deal to us and encourages the team to continue delivering excellent service. We truly appreciate you taking the time to share your experience with Sytner Select Cardiff. Best wishes, The Sytner Select Cardiff Team
Turned up on a Sunday to part ex my old…
Turned up on a Sunday to part ex my old Fiesta. Thanks to Raj and Melvin I had everything sorted in a couple of hours. Great service.
28 de junho de 2026
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Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Jonathan. We’re delighted to hear that Raj and Melvin were able to assist you so efficiently and make the part exchange process straightforward. It’s always our aim to provide excellent service and ensure our customers leave feeling satisfied. We truly appreciate you taking the time to share your experience and hope you enjoy your new vehicle. Should you need anything in the future, we’re always here to help. Thanks again for choosing Sytner Select Cardiff.
My experience with Synter Select was great thanks to Joga
My experience with Synter Select was extremely pleasant and fluid thanks to the help of the gentleman looking after us Joga Singh. We ended up walking away with a new Jeep which was down to the very helpful information provided, fun test drive of the jeep which gave Joga more time to tell us about the cars features and gadgets which was very welcome. He even stayed past the dealerships closing time to finalise the deal and present us with all the options available. Not only did we walk away with a lovely new car but felt the process couldn’t have gone any smoother. Extremely satisfied and Joga deserves the praise for his hard work, kind nature and working late to see we were taken care of.
27 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you, Jordan, for your wonderful review. We are delighted to hear that Joga provided such attentive and knowledgeable service, making your experience with Sytner Select Cardiff both enjoyable and smooth. It’s fantastic that the test drive and detailed information helped you feel confident in your new Jeep. We truly appreciate your kind words about Joga’s dedication and hard work, especially staying late to finalise everything. Congratulations on your new car, and we wish you many happy journeys ahead!
Very easy transaction
Very easy transaction. All points covered and explained well. Shinay Ali was a very competent and capable salesperson. I would thoroughly recommend.
26 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear John, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Shinay Ali provided you with a clear and thorough explanation throughout the process. It is wonderful to know that you found the transaction straightforward and that you would thoroughly recommend our service. Your feedback is greatly appreciated and serves as a great encouragement to the entire team. Kind regards, Sytner Select Cardiff
Ivin and Jon are the best
Ivin and Jon are the best. Tyrones cold as well fair play to these guys
26 de junho de 2026
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Resposta da Sytner Group - Sytner Select Cardiff
Thank you so much, Susan, for your fantastic review. We’re thrilled to hear that Ivin, Jon, and Tyrone provided such a brilliant experience for you. It’s always wonderful to know our team’s hard work and dedication are appreciated. Your kind words mean a great deal to all of us at Sytner Select Cardiff. We look forward to welcoming you back in the future and hope to continue delivering the excellent service you’ve come to expect. Thanks again for your support!
Resposta da Sytner Group - Sytner Select Cardiff
Dear Mrs Church, Thank you ever so much for your fantastic review. We’re absolutely thrilled to hear that Ivin and Jon made such a positive impression – being called the GOATS is truly an honour! It’s wonderful to know their dedication and hard work have been appreciated. Your kind words mean a great deal to the entire team here at Sytner Select Cardiff. We look forward to welcoming you back in the future and continuing to provide excellent service. Warm regards, The Sytner Select Cardiff Team
The whole process was smooth and hassle…
The whole process was smooth and hassle free, great experience.
12 de junho de 2026
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Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Select Cardiff was smooth and hassle-free. It is always our aim to provide a great experience for all our customers, and your feedback is truly appreciated. Should you require any assistance in the future, we would be more than happy to help. We hope you enjoy your new vehicle and look forward to welcoming you back again soon.
Rejected a defective 2023 vehicle within 24 hours – Dealer refusing statutory rights
I collected a nearly new 2023 Ford Focus ST from Sytner Select Cardiff. The handover was rushed with no vehicle walk-around provided. Within 24 hours, the vehicle manifested multiple significant defects: a severe engine misfire/idle hunt on cold starts, an undisclosed body dent on the boot lid, a prominent structural rattle from the panoramic sunroof, and heavy mechanical clunking from the drivetrain during load changes.
I exercised my statutory Short-Term Right to Reject the vehicle under the Consumer Rights Act 2015 within 24 hours, returned the vehicle immediately to preserve its condition, and left it on their premises.
Sytner's workshop inspected the car and verbally confirmed to me that the structural roof rattle, the body damage, and the mechanical drivetrain clunking are all physically present on the vehicle. Unbelievably, they have logged a conclusion of "no fault identified" to commercially shield themselves, claiming these verified defects are "normal characteristics."
When I tried to discuss this with Sales Manager Les Berry, he aggressively claimed I had simply "changed my mind," refused to honor my statutory consumer rights.
The vehicle remains rejected on their forecourt. A formal dispute has been raised directly with Black Horse finance to completely unwind the agreement. Absolute textbook example of appalling post-sale customer care. Avoid this dealership.
16 de junho de 2026
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Resposta da Sytner Group - Sytner Select Cardiff
Dear Mr Barnes, We are sorry to hear about your experience and apologise for any distress caused. We take all customer concerns seriously and aim to resolve issues fairly. We would like to invite you to contact our Head of Business, Carl Harris, at carlharris3@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to find a satisfactory resolution. Kind regards, Sytner Select Cardiff
Ivin did a top job selling me a car
Ivin did a top job selling me a car. No messing. Tidy darts.
19 de junho de 2026
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Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much, Terry, for your fantastic review. We’re delighted to hear that Ivin provided a straightforward and efficient service, making your car purchase a smooth experience. It’s always great to know our team’s efforts are appreciated and that everything was ‘tidy darts’ as you say! Your kind words mean a lot to us and encourage us to maintain the high standards our customers expect. We hope you’re thoroughly enjoying your new car and wish you many happy miles ahead.
Sytner Select Cardiff Exclellent
We had an excellent experience buying and part exing cars with Sytner Select Cardiff, specifically Shinay Ali. Shinay was extremely helpful throughout the process and made it hassle free. Will definitely be looking to use again in the future
18 de junho de 2026
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Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Rhidian. We are delighted to hear that Shinay provided such a helpful and hassle-free experience during your car purchase and part exchange. It’s wonderful to know that our team made the process straightforward and enjoyable for you. We truly appreciate your support and look forward to welcoming you back in the future. Your recommendation means a great deal to us. Wishing you many happy miles in your new vehicle!
Purchased a new card from Cardiff…
Purchased a new card from Cardiff sytner select, select customer service from start of the process to end of it by ivin & john. Highly recommend this place to buy your next dream car. Thank you again for the friendly service.
16 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that Ivin and John provided excellent customer service throughout your purchase. It’s wonderful to know you are happy with your new car and that you would recommend us to others. Your support means a great deal to us, and we hope you enjoy every moment with your dream car. Thank you once again for choosing Sytner Select.
Purchased a car from Tristam who could…
Purchased a car from Tristam who could not have been more helpful and provided helpful advice and great service.
12 de junho de 2026
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Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Neil. We are delighted to hear that Tristam was able to provide you with helpful advice and excellent service throughout your car purchase. It’s always our aim to ensure every customer feels supported and valued, and your feedback is truly appreciated. We hope you are thoroughly enjoying your new vehicle and look forward to welcoming you back to Sytner Select Cardiff in the future. Thanks again for taking the time to share your experience.
A great experience buying a car…
A great experience buying a car remotely. Excellent service from Ivin and Jonathan. Thank you arranging everything. Excellent!!!
9 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ivin and Jonathan provided excellent service and made your remote car purchase a great experience. It’s wonderful to know that everything was arranged smoothly and to your satisfaction. Your positive feedback means a great deal to us, and we truly appreciate your support. We hope you enjoy your new car and look forward to assisting you again in the future. Best wishes, The Sytner Select Cardiff Team
Mohammed was a great help
Mohammed was a great help. Very kind, polite and not pushy at all. Was very knowledgeable and patient with all the questions being asked. When coming for my next car I’ll definitely be looking for him again.
Thanks for everything!
7 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Jacob. We’re delighted to hear that Mohammed provided such a positive experience and was able to assist you with patience and knowledge. It’s wonderful to know you felt comfortable throughout the process and appreciated his polite and unpushy approach. We truly value your recommendation and look forward to welcoming you back when you’re ready for your next car. Thanks again for taking the time to share your feedback.
Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, RR. We are delighted to hear that Shinay Ali provided you with excellent service during your experience at Sytner Select Cardiff. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Thank you once again for your support.
Great service start to finish
Dealt with Summer. Very professional. Bought a beautiful car. Any issues were not too big for Summer or Sytner Select Cardiff.
Would recommend!
6 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words and positive feedback. We are delighted to hear that Summer provided you with a professional and enjoyable experience, and that you are pleased with your beautiful new car. It’s wonderful to know that any issues were handled promptly and effectively. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your vehicle for many miles to come.
These boys were absolutely fantastic
These boys were absolutely fantastic. no smoozing just straightforward gave a great price for our Car and we love the one that we bought. They made it easy for us and my wife and I could not be happier thanks to John and Ahmed
8 de junho de 2026
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Resposta da Sytner Group - Sytner Select Cardiff
Thank you, Ian, for your fantastic review. We’re delighted to hear that John and Ahmed provided a straightforward and honest service, making the process easy for you and your wife. It’s wonderful to know you’re happy with both the price and the car you purchased. Your kind words mean a great deal to the team here at Sytner Select Cardiff. We truly appreciate your support and hope you enjoy many happy miles in your new vehicle.
Shinay was absolutely brilliant help…
Shinay was absolutely brilliant help moving forward with a car purchase.
6 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Jake. We’re delighted to hear that Shinay was able to provide brilliant support throughout your car purchase. It’s always our aim to make the process as smooth and enjoyable as possible for our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you are thoroughly enjoying your new vehicle and look forward to assisting you again in the future. Thanks once again for choosing Sytner Select Cardiff.
Appalling experience
Appalling experience—unsafe driving, condescending staff and unrefunded charges.
I purchased a Renault Clio from Sytner Select Cardiff in May, and the entire process was a nightmare from start to finish.
Unrefunded Charges: I was double-charged the reservation fee due to a faulty payment link sent by Liam Jones. Despite raising this multiple times over the last three weeks, including via the dedicated section on their website, I still haven't been refunded.
Reckless Test Drive: Our salesperson, Darius Nejad, drove dangerously during the test drive. He was speeding, driving one-handed, and even took a phone call on his mobile while at the wheel.
Terrible Customer Service: The handover took an agonising four hours. Darius spent the whole time bragging about his sales skills, while the manager, Les Berry, was deeply patronising—literally putting on a childlike voice to read FCA documents and aggressively pushing overpriced warranties.
Zero Aftercare: A tyre pressure warning light came on during my drive home. I texted Darius about the car issue and my missing refund, and I have been completely ignored.
Save your time and money. Go to a dealership that respects basic driving laws and its customers.
Edit: 16/06/2026
The dealership’s response below perfectly illustrates exactly why you should avoid this business. Instead of taking accountability, they have attempted to publicly gaslight me, deny my experience and even invent details about my life to excuse their staff's behaviour.
The Duplicate Payment: They claim no duplicate payment was received. My bank statements clearly show the money left my account, and I have now been forced to initiate a bank chargeback because they refuse to investigate properly.
The Reckless Driving: I know the difference between a smartwatch notification and a salesperson physically holding a mobile phone, driving one-handed, and doing 48mph in a 30mph zone. Their refusal to take a severe safety issue seriously is alarming.
Fabricated "Rapport": They claim our agonising wait was actually "rapport-building" regarding my background in "furniture sales." I work in finance and have never worked in sales. They clearly did not listen to a word I said and are simply making things up to excuse the salesperson.
Blame-Shifting: They suggest I shouldn't have proceeded with the sale if I was unhappy, and that I used the "wrong channels" to report my tyre issue. Darius literally texted me to ask how the car was—I replied reporting the fault and asking for my refund and was ignored.
If you buy a car here and something goes wrong, expect complete denial, fabricated excuses and zero accountability. I am actively pursuing my chargeback and will be reporting Sytner Select Cardiff to the Motor Ombudsman.
16 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Good afternoon Georgie, Thank you for taking the time to share your feedback. We are sorry to learn that you remain dissatisfied with your experience. We take all customer concerns seriously and have carefully reviewed the points raised in your review. However, we would like to clarify that, although your feedback suggests that a refund has not been processed, our records show that a second deposit was never successfully processed. As discussed with you previously and supported by the documentation provided, no duplicate payment was received by us. We would therefore respectfully ask that you review your bank account records, as advised during our correspondence, to confirm the status of the transaction. We are also concerned to read your comments regarding members of our team. However, following a review of the matters raised, we do not agree with all aspects of your account. Having discussed your concerns with Darius, he has confirmed that he did not answer or engage in a phone call whilst conducting the test drive. Calls are notified via a smartwatch and, whilst a notification may have been received, our understanding is that no call was accepted during the journey. We have found no evidence to suggest that a mobile phone was used whilst driving. With regard to your comments about discussions during the appointment, our understanding is that conversation took place around your respective sales backgrounds, including your experience within furniture sales. We are advised that the discussion was intended as general conversation and rapport-building rather than self-promotion, and therefore does not align with the impression conveyed in your review. Whilst we appreciate that perceptions can differ, it is disappointing to learn that you felt the sales and handover process fell below your expectations. We would note that, throughout the purchasing journey, opportunities were available to raise any concerns, and the transaction ultimately proceeded following the test drive and vehicle presentation. Whilst we fully respect your right to reflect on your experience afterwards, our investigation has not identified concerns at the time that would have indicated the level of dissatisfaction described in your review. With regard to the tyre pressure warning light, we would have been more than happy to assist had this been brought to our attention through our aftersales channels. Customer satisfaction remains important to us, and whilst we do not agree with several of the assertions made within your review, we remain committed to providing support to our customers and addressing any genuine concerns raised. Thank you again for your feedback. Carl Harris Head of Business
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