Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us a... Ver mais
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Leia as opiniões dos outros
MY CAR WAS IN SHEFFIELD BMW BODYSHOP BEING REPAIRED FOR OVER 3 MONTHS ! THE REPAIRS ARE NOT OF ACCEPTABLE QUALITY "WE ARE HAPPY TO LET IT GO " WAS THE TERM USED UPON COLLECTION OF MY CAR. WI... Ver mais
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This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... Ver mais
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Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... Ver mais
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Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Brightside Way, S9 2RQ, Sheffield, Reino Unido
- 0114 256 5900
4,7
Excelente
1 mil opiniões
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Workshop drop off good
Workshop drop off good, discussion/review about the vehicle good, overall repairs/service presentation of vehicle good, service desk not good multiple calls not answered, watts app message not replied to, called to pick up the vehicle no body on the service desk had as the lady on the coffee counter for assistance.
30 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear William, thank you for your feedback. We are pleased to hear that you found the workshop drop-off, vehicle discussion, and overall repairs to your satisfaction. However, we sincerely apologise for the poor experience you had with our service desk and communication channels. It is disappointing to learn that your calls and messages were not answered, and that assistance was not readily available when you collected your vehicle. Your comments are appreciated and will be taken on board. Kindest regards, Ali Taylor
We purchased a new vehicle for a Surprise Birthday present
We purchased a new vehicle for a special "surprise" birthday present. Rebecca @ Sytner Sheffield and her colleagues could not do enough for us during the whole process from test drive through to the purchase and even better went out of her way to keep this a surprise from my better half right until the point of the car reveal in the delivery bay!
The whole buying process was smooth, Rebecca was available to answer any queries and kept me fully up to date on the delivery of the car and would not hesitate to recommend Rebecca and Sytner BMW Sheffield.
We are still to use and experience the aftersales services on offer, but if the buying process was anything to go by, then I trust the aftersales will also be a smooth and a professional experince.
12 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Mr Hawley, Thank you very much for your kind words and for sharing your experience with Rebecca and the team at Sytner Sheffield BMW. We are delighted to hear that the entire process, from the test drive to the surprise car reveal, was smooth and enjoyable. It’s wonderful to know Rebecca was able to support you throughout and keep the secret safe. We hope you enjoy your new vehicle and look forward to providing you with excellent aftersales service in the future. Kindest regards, Ali Taylor
Very friendly and helpful staff
Very friendly and helpful staff - very modern building - great service.
27 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Mr Warburton, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our staff friendly and helpful, and that you appreciated the modern facilities at Sytner Sheffield BMW. Kindest regards, Ali Taylor
Polite professional and communicative…
Polite professional and communicative staff. Lisa at the service department is exceptional
25 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear OH, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff polite, professional, and communicative. It is especially wonderful to know that Lisa in the service department provided exceptional support. Your positive feedback is greatly appreciated. Kindest regards, Ali Taylor
The repair services were excellent
The service was excellent. Really helpful and polite staff and a speedy turnaround. I had a courtesy car while the repairs were being carried out. The bodyshop was immaculate and in a convenient location.
26 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Jay, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our service excellent and appreciated the helpful and polite staff. It’s great to know the courtesy car and the immaculate bodyshop met your expectations. Your feedback is truly valued, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Expert Guidance Provided
Expert guidance provided by Sytner Huddersfield Land Rover from first contact to conclusion ...including recovery of item left in curtesy car.
15 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Matt, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the team at Sytner Huddersfield Land Rover provided expert guidance throughout your journey and were able to assist with the recovery of your item from the courtesy car. It is always our aim to offer a seamless and supportive service, and your feedback is greatly appreciated. We look forward to welcoming you back in the future. Kind regards Ali Taylor
Customer centric approach
The fact that I'm a returning customer over several years, having had 7 cars from this centre is testament to their customer centric approach.
All involved from reception to sales, services to finance are exceptional. I see no reason but to continue my business here.
25 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Chris, Thank you very much for your kind words and continued loyalty over the years. We are truly honoured to have been part of your motoring journey with seven vehicles from our centre. It is wonderful to hear that every team member, from reception to finance, has provided you with exceptional service. Your support means a great deal to us, and we look forward to welcoming you back for many more years to come. Kindest regards, Ali Taylor
Like to say sales person Rebbeca…
Like to say sales person Rebbeca Greenwood was extremely helpful from start to finish best car sales person I have ever. Met would highly recomend
23 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Mr Reid, Thank you very much for your kind words. We are delighted to hear that Rebecca Greenwood provided you with such excellent service throughout your experience. It’s wonderful to know she made such a positive impression and that you would highly recommend her. Your feedback is greatly appreciated, and we hope you continue to enjoy your new BMW. Should you need any assistance in the future, please do not hesitate to get in touch. Kindest regards, Ali Taylor
Consistently good service
Consistently good service from this dealership. Efficient, good communication, prices reasonable
23 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear James, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you consistently receive good service, find our communication efficient, and consider our prices reasonable. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to continuing to provide you with the high standard of service you expect in the future. Kindest regards, Ali Taylor
Consistently excellent
I can only repeat reviews given following previous visits. Friendly staff, comfortable waiting environment and thoroughly professional technicians providing detailed service reports and recommendations. The spacious facility gives the opportunity also to view current car models.
23 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Robin, Thank you very much for your kind words and continued support. We are delighted to hear that our friendly staff, comfortable waiting area, and professional technicians have consistently met your expectations. It is wonderful to know you appreciate the detailed service reports and recommendations, as well as the spacious facility that allows you to view our latest car models. Your positive feedback is greatly valued and encourages us to maintain the high standards our customers deserve. We look forward to welcoming you back again soon. Kindest regards, Ali Taylor
Sam Keyworth was great from start to…
Sam Keyworth was great from start to finish!
22 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Olly. We’re delighted to hear that Sam Keyworth provided you with excellent service from start to finish. It’s always wonderful to know our team members are making a positive impact and ensuring a smooth experience for our customers. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We hope you continue to enjoy your BMW. Kindest regards, Ali Taylor
Very professional on arrival
Very professional on arrival, shown through to the showroom/ reception area told a seat number to sit at and straight away offered a coffee while waiting for booking in agent , who explained everything well and said he would keep me informed of progress when recall item was completed ( replacement starter motor ) when I collected my car it had been cleaned and hoovered presented very nicely, thank you for your excellent service which I would recommend to anyone.
22 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Mr & Mrs Sanderson, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team professional and that the service, including the replacement starter motor and vehicle presentation, met your expectations. It’s wonderful to know you felt well informed throughout the process and appreciated the refreshments offered. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kind regards, Kindest regards, Ali Taylor
Resposta da Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words. We are delighted to hear that everything was sorted quickly and to your satisfaction. Kindest regards, Ali Taylor
Notwithstanding there is a problem with…
Notwithstanding there is a problem with the car which is still not resolved, my experience so far has been completely in line with what I have come to expect. The WorkShop staff, in particular Mr Walker, have been very helpful at all times and, so far, have supported me completely in what is a difficult and worrying situation for me for various reasons.
The problem is not yet resolved, but this is because we are waiting for a part which needs to be sent from Germany and has an unknown/potentially long lead-time. I have issues about that(!), but it is out of the control of Sytners who, I know, are as frustrated as me by the situation and trying their best to press for delivery.
11 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Thank you for your thoughtful and understanding review. We truly appreciate your patience during this challenging situation and are pleased to hear that Mr Walker and the workshop team have provided you with helpful and supportive service. We fully appreciate how frustrating delays can be, especially when awaiting parts from abroad. Your kind words mean a great deal to us, and we remain committed to supporting you throughout this process. Please do not hesitate to get in touch if you need any further assistance. Kindest regards, Ali Taylor
Really satisfied with the professional…
Really satisfied with the professional staff from start to finish. I can highly recommend Sytner BMW Sheffield.
20 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Mr Ingram, Thank you very much for your kind words and for taking the time to share your experience with Sytner BMW Sheffield. Kindest regards, Ali Taylor
Appreciate having to book my car in for…
Appreciate having to book my car in for service but disappointed that it took over 5 hours for the work to be undertaken. Why be asked to bring in the car for 845am and the work on my vehicle did not commence until some time later ?. Also the environmental charge seemed excessive and not made aware that this would be included in the service charge.The young lady I met on arrival was very polite and courteous
17 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Mr Lamb, thank you for your feedback. We apologise for the delay you experienced and understand your frustration regarding the wait time before work commenced on your vehicle. We also regret any confusion caused by the environmental charge and appreciate you bringing this to our attention. It is good to hear that you found our colleague polite and courteous. Your comments are valued and help us to improve the service we provide to our customers. Kind regards, Sytner Sheffield BMW.
Jason was excellent and helpful from…
Jason was excellent and helpful from start to finish
Thank you
12 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Donna, Thank you very much for your kind words. We are delighted to hear that Jason provided excellent and helpful service throughout your experience. It is always our aim to ensure every customer feels supported from start to finish. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your BMW and look forward to welcoming you back to Sytner Sheffield in the future. Best wishes, Carl Shaw, Head of Business, and the Sytner Sheffield BMW Team
A very positive experience
Having had poor communication and service from another Sytner dealership
Elsewhere. I booked my service with Sheffield.
From start to finish excellent communication and service.
Having to travel from Manchester and back my loan car was upgraded on the morning to an x5 from a mini.
Although booked in for a major 4 year service, checks on the system showed this had been done 2 years ago do in the end only needed less major 2 year service. Problems updating software on the app at home were also sorted out.
Overall a very positive experience at Sytner BMW Sheffield
13 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Horatio, Thank you very much for your kind words and for choosing Sytner Sheffield BMW for your service. We are delighted to hear that our communication and service met your expectations, especially given the distance you travelled. It’s great that we could upgrade your loan car and resolve the app software issues promptly. Your positive experience means a lot to us, and we look forward to welcoming you back in the future. Best wishes, Carl Shaw, Head of Business, and the Sytner Sheffield BMW Team
I had to take my Defender for repairs…
I had to take my Defender for repairs after finding a dent in the front. Sytner are superb! Efficient, professional and much more importantly don’t inflate prices. I was extremely happy with the service and recommended them straight away to my husband who’s booking his car in too now.
8 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Lynda, Thank you very much for your kind words. We are delighted to hear that you found our service efficient, professional, and fairly priced. It’s wonderful to know you were happy with the repairs to your Defender and that you have already recommended us to your husband. Your support means a great deal to us, and we look forward to welcoming you both back in the future. Kindest regards, Ali Taylor
Good communication via telephone call
Good communication via telephone call, messages and email. Easy booking in online.
The difficulty was choosing the correct options against the fault showing on the car screen. However a telephone call with Martin who explained what service was required and why cleared that problem.
10 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Sheffield BMW
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We’re delighted to hear that our communication was clear and that Martin was able to assist you in understanding the service requirements. It’s great to know that the online booking process was straightforward, despite the initial difficulty with the fault options. Your feedback is greatly appreciated, Kindest regards, Ali Taylor
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