Table Protector Direct Opiniões 

1744
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A bespoke table protector in less than a week thats fits perfectly. Super quality to protect an expensive heavily used oak table. Perfect to enable you to enjoy the beauty of real oak without covering... Ver mais

Classificada 5 em 5 estrelas

After samples of a rigid table protector, I stumbled upon this flexible version, which not only is cheaper but more scratch resistant and not requiring anti slip pads. Ordered and received within the... Ver mais

Classificada 5 em 5 estrelas

This business truly stands out — their product selection, service, and communication are all above the usual standards. I ordered a dining table cover, and I’m really happy with the quality. The... Ver mais

Classificada 5 em 5 estrelas

Following my last review, I’m pleased to say that I was contacted by James who explained that it looks like my table protector had got caught in the machinery - hence the poor cut. He also said that t... Ver mais

Informações sobre a empresa

Escrito pela empresa

Cream, Brown, Beige, Heavy Duty In stock, Fast Delivery, All sizes. Oilcloth, Heat Resistant Table Felt protect your dining table from heat, knocks and scratches.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 15% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1744)

315 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Absolutely Delighted

I am absolutely delighted with my table protector. I chose one of the oil cloths. There are so many lovely designs to choose from and I found the perfect one to go with my chairs. It is so easy to wipe down and looks fab. I would definitely recommend them and will be purchasing again.

8 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID THIS COMPANY

AVOID THIS COMPANY
I recieved my order on the 8th Jan, they sent me 8 bright blue table cloths instead of clear. The cloth looks absolutely nothing like the photo or description and it was still blue regardless of the light, it being flat or being on a surface unlike customer services excuses. I had 8 bright blue covers that I did not order. Customer service are none existent, they do not reply to emails for weeks and ignore everything you say,I tried the live chat and they closed it down so I couldn't continue speaking to them when they had not helped at all, when I finally got a reply by email they wanted me to pay return postage for it to get back to them within 2 days or I wouldn't get a refund because they took 2 weeks to reply to me! The customer is not responsible for return postage when the wrong item is sent and it is not as described, and I have 30days to return NOT 14. they are clearly doing this to every customer who has issues based on the reviews, they are not following consumer rights act and have been reported for having policy's that break it. The worst company I have ever used.£80 gone now for something I didn't order all because I can't afford a huge return cost because they refuse to acknowledge they have to pay for it!

Just to add, DO NOT PAY RETURN POSTAGE. The company refused completely to cover return of an item that was not as described, which is against consumer rights act and illegal. Go to your bank for a refund, because the bank will side with you when this company is completely responsible for return costs when they are at fault.

8 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely colours

Lovely colours, fits perfectly without any trimming. Delivery was very good and quick,although it was folded no creases were permanent and disappeared very quickly, will definitely buy again

22 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Recommended

Product arrived in a timely manner; cut to the exact size required. Really great price. I couldn’t be happier.

20 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Appaling after service. Customers be aware.

Table Protector Direct sent the wrong product and adamantly refused to address the issue or make a refund. I will not use this company again nor will I recommend it.

Furthermore, it immediately closed down the online chat before I could take screenshots of our 'conversation'.

Prospective customers should be wary when dealing with this company.

6 de janeiro de 2026
Opinião espontânea
logótipo da Table Protector Direct

Resposta da Table Protector Direct

We are sorry to read this review, however we must respectfully clarify the situation for anyone reading.

The item supplied was exactly as ordered. The order confirmation email sent within minutes of purchase, the packing slip included with the parcel, the dimensions supplied, and the amount charged all match one another and confirm the product was made and dispatched correctly.

We fully understand that mistakes can happen when ordering bespoke, cut to size items. In this case, the customer believes a different size or width was ordered, however no evidence has been provided to show that a different specification was selected at checkout. We repeatedly asked for any proof showing an alternative size was ordered so we could review it, but none has been supplied. Unfortunately, personal belief cannot override written order confirmations.

Regarding the chat, our live chat system automatically closes once a conversation has reached a conclusion or becomes repetitive. This is standard practice and not intended to prevent access to information. All key details were also provided via email for reference.

We always aim to be transparent, fair, and helpful, and we stand by the accuracy of this order. We encourage customers to carefully review their order details before confirming, particularly for bespoke items which are made specifically to the sizes selected.

If the customer is able to provide evidence showing a different item was ordered, we would of course be happy to review it.

Classificada 1 em 5 estrelas

Customer care highly inadequate

Looking at the reviews, it seems that my experience is the same as others for whom things went wrong. In my case, the product arrived 3 days later than the maximum date on their 'no rush' option for postage (there was no warning it would be later). I haven't opened it because it was too late to use. My complaint is that they took 10 days to respond to my repeated requests (via 'Chat' and email|) for details of how to return, Eventually (10 days later on Jan. 31st) I had an email saying they would accept a return as 'gesture of good will' but the return must arrive within 7 days of receipt of their email, which is not possible because it is New Year and I am going away to India (the day after they replied). The tone was that I was at fault (there was no apology either for late delivery or for being so tardy in getting back to me about a return and refund). These days, we expect a quick easy return with no questions. Clearly, in the case of this company, if all goes well, customer are satisfied, but if there is any reason for return (for which expense the customer is responsible), the company has not yet got it right. Like some other customers, I am now stuck with an expensive (over £30) table protector that might or might nor come in useful at some time- and I haven't yet opened it to check it's OK. Given the ease and efficiency of other companies, I will not be using this one again.

1 de janeiro de 2026
Opinião espontânea
logótipo da Table Protector Direct

Resposta da Table Protector Direct

We are sorry to hear that you were disappointed with your experience and we do appreciate you taking the time to leave feedback.

We can see that your order was delivered later than the estimated timeframe selected at checkout and we completely understand that this was frustrating, especially as the item was needed for a particular occasion. Although delivery estimates are not guaranteed and can occasionally be affected by courier delays, we do appreciate that this does not help when an item is no longer needed by the time it arrives.

We are also sorry that you were unhappy with the speed of communication. January is one of our busiest periods of the year and response times were unfortunately longer than normal at that time. This is not the level of service we aim to provide.

As the item ordered was a cut to size product made specifically for your requested measurements, it falls within our bespoke item policy. However, despite this, a goodwill return option was still offered. We are sorry that the timing of this was not practical for you due to your travel arrangements.

We do genuinely try to assist wherever possible, including in situations where items are custom made and ordinarily non returnable, and we are sorry that on this occasion you felt let down by the experience.

We wish you all the best going forward.

Classificada 5 em 5 estrelas

Table protection

Item ordered and delivered in excellent condition 2 days later. Bearing in mind this was Xmas week I was sceptical about it arriving in time at all so was delighted.

24 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant company to deal with

Brilliant company to deal with. Needed quick for Christmas and they went all out to get it to me on time. Great communication. The quality of the table protector is great. Can’t recommend enough.

24 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Reliable company

The ordering process was simple and very easy to do. It arrived when they said, literally in time for Christmas, which l was pleased about as l had left it late.
But the best bit was it was actually much cheaper than Amazon .
I would definitely recommend this company.

19 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Good quality table cover

Good quality table cover. The product looks like the images online and It appears to be robust. It was easy to order and select the correct size for my table. Delivery was reasonably quick but I did not like that you have to pay extra to have the cover to be delivered rolled up. With standard delivery it came folded with creases, which fortunately fell out after a few days of being used.

15 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Product was as described and of good…

Product was as described and of good quality. However, although when delivery was described as 'rolled' and this was at a premium cost, I had expected the product to be packaged in a tube or similar. Yes, was rolled but in polythene wrapper which we are not able to use for storage. Just being picky and my thought for making assumption.

22 de dezembro de 2025
Opinião espontânea

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