Taps Empire Opiniões 

544
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered an expensive replacement showerhead to replace an older, faulty one. Taps Empire had the exact one in stock, at a very competitive price. A very smooth transaction on their website. Go... Ver mais

Classificada 5 em 5 estrelas

Unexpected extra's in the delivery, Hydra filter tap came with an additional flow meter to accurately predict when to change the water filter. Items were well packaged and came within two days of pla... Ver mais

Classificada 2 em 5 estrelas

Three sided shower enclosure ordered, one door delivered 6th April, the remaining panels on 1st June! Missed installation date from contractor and now will not except back as 20 days have passed from... Ver mais

Classificada 5 em 5 estrelas

The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... Ver mais

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4,6

Excelente

TrustScore: 4.5 em 5

544 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(544)

83 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Good easy buying experience

Good easy buying experience, good price for taps as compared to other sites, was worried as could not find if they were in stock on the website but was really pleased when they were delivered in perfect condition first thing (8:00 AM) the very next morning. Cannot really fault the service I received.

12 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great reliable company

Order received promptly and communication from seller was all positive. I called beforehand to check item was in stock before ordering and call was dealt with efficiently allowing me to place the order. Would
definitely recommend

22 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

First Class Business

Excellent company to deal with. Great value and great customer service. Had delivery problems with DPD delivering to wrong household. This was chased up and immediately sorted.
Would highly recommend this company

27 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. I ordered a wash basin on Monday morning before I went to work. It was delivered on Tuesday morning. Added bonus was free delivery and best price for the item I wanted.
I will definitely be using this site again.

11 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Exchange refused on damaged £95 Burlington Toilet Seat

We received a damaged £95 Burlington toilet seat and because we were on holiday when it was delivered and couldn’t check it within their timeframe they refused to exchange it. The integrity of the toilet seat is compromised so we are literally flushing £95 down the toilet because it cannot be used. Our entire order value was £400+ but there was no goodwill whatsoever. Go to a reputable dealer and do no use this company would be my advice.

23 de agosto de 2023
Opinião espontânea
logótipo da Taps Empire

Resposta da Taps Empire

Sorry for your experience, but damages need to be reported within a reasonable period of time. To avoid such situations, we reiterate this online, by emails as well as by text message. Unfortunately, we are unable to offer a replacement in this instance since the goods have been on site for a month before reporting the issue.

In all fairness, most reputable online retailers use insured delivery services, but the couriers are unable to accept liability for deliveries completed a while ago.

Classificada 2 em 5 estrelas

Aquadart 3 sided shower enclosure

Three sided shower enclosure ordered, one door delivered 6th April, the remaining panels on 1st June! Missed installation date from contractor and now will not except back as 20 days have passed from "completion of your order".... what about the 57 days I had to wait. I only wanted to exchange for the same item but slightly smaller and offered to cover the delivery costs. Will go elsewhere for the replacement and future projects.

20 de junho de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Grohe compression MI, check the part and packaging

I ordered the Grohe compression MI coupling 46914. It doesn't come in the boxed packaging as advertised on their site. Instead I recieved it in a plastic bag and nor does it have the same hallmark that it was initially advertised on the website. I was told that Faucet is the Grohe supplier and its a genuine part. However, I ordered the same part from another website which came in the original packaging, the quality, the hallmark, the olive and the length of the compression is different too which falls in line with a grohe product.
I have since received a refund from Taps Empire as it wasn't Grohe part.

1 de abril de 2023
Opinião espontânea
logótipo da Taps Empire

Resposta da Taps Empire

Sorry for the inconvenience.

We ordered a large quantity from Grohe, but were unexpectedly supplied a bulk pack rather than multiple individual blister packs. Unfortunately, our warehouse team missed this while processing your order, so you did not receive the individual pack as shown on our website. We have refunded your order, and have also made arrangements to obtain replacement stock from Grohe in the correct blister packaging as shown online.

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