Taurus Insurance Services Opiniões 

The claim was hardly worthwhile once they had taken off their excess fee

Easy process and fast payment. Excellent service

Really straight forward process. My nephew smashed his iPad on holiday and even though it happened during the night so I wasn't 100 percent on the details Taurus approved the claim and I now have a very happy nephew. The claim is mostly done online but you can phone if you need help with the application

I put a claim in as my phone was broken, it was accepted. I sent it off was waiting longer than the timeframe which is advertised, with no update. I was then sent a replacement phone, which was also faulty. I have now sent that back with an apple report, they have said they cannot find anything although apple suggested a new battery was needed as they sent me a replacement phone which had 86% battery health life!!!
They have now said the phone has cosmetic damage, which is a lie as I took and sent photos of the phone seconds before I packaged and sent it off. Also advised I need my phone asap due to personal reasons, still don’t care, no urgency.
Still no update, phone should be back tomorrow if working within their guidelines - highly doubt it as I still have no update!

Absolute joke of gagded insurance company.. we were in the Maldives and got our camera splashed by unexpected wave. Accidental damage you would think wouldn’t you? Not by their rules.. as being on a boat is water based activity.. if I was on jetty or kayak I wouldn’t even bother claiming but being on a boat when the only option for transportation in the Maldives is a boat is absurd! so is being on a plane counts same as skydiving or paragliding?? Don’t even bother getting gagded insurance as most realistic situations aren’t covered anyway..

Claim was very professionally carried out and easy to download documents and track. Plus very prompt in confirming settlement amount . Thank you

The policy wording is extremely broad and doesn’t distinguish between genuinely high-risk activities (diving, jet-skiing) and everyday tourist experiences like a scenic boat tour, which most travellers would never think to be “at risk” from. In destinations like the Maldives, boats are the only way to get between islands — there’s no other form of transport, so almost any trip inevitably involves a “boat-ride.” Under this policy’s logic, that alone appears to void gadget cover for the entire holiday.

I’d strongly encourage anyone taking out gadget cover to read section P38 carefully, as it may exclude far more everyday holiday activities than expected. I’m now pursuing this further as I believe the exclusion is being applied too broadly for what was a standard tourist activity.

It was a real tiresome process but worth it in the end

It was a bit drawn out process, q

Worst insurance company don't fall for their cheap insurance.

I have an ongoing Claim for a lost phone its been 2 weeks and still no where near a decision.

I have been requested to upload so many things inclusing proof of purchase , ID , proof of payment , proof of usage and more.

They only operate over email asking one sentence questions then reply after 48 hours. Also send emails worded like accusations such as " if your ohone is lost".

I know go on holiday on Tuesday without a phone or decision.

After one week of uploading all the documents I still haven't received any update..call them daily without any response, never again..please avoid this

Terrible experience, I upgraded my insurance to cover my gadgets. I have a go pro which I have owned for sometime. Unfortunately it broke while on holiday, the company just don’t want to know.
In the terms and conditions it does state that a receipt is required, however when this isn’t available they won’t accept any alternative, meaning the policy is worthless. As stated do your research and choose a reputable insurance company, that will pay out when you actually need them. Avoid

After having my phone stolen on holiday, I thought well at least I am covered with my insurance to then discover this company couldn't grasp the concept of a pickpocket. I explained that I was told by my hotel that reporting it to the police wasn't done as they wouldn't provide me with a crime number, so my claim has been denied. To be honest even before they knew that I knew it would be denied considering the email I received asking how a phone could be stolen out of a zipped back. Clearly a company full of bright sparks! What a waste of money and an extra stress I didn't need on top of an already stressful situation.

Really frustrating insurance company to deal with. Wont be using them again through holiday extras who use Taurus for gadget cover.

Had an incident on holiday which resulted in the loss of my beloved photography and video gadgets. Claim process was smooth and made me aware how important is to keep all receipts, boxes and all documents in the event of a claim. The Taurus team have been professional at all times.

Never use these guys, or post office insurance.
I insured my gadget with them through Post Office and my phone got missing after a few months, after providing all what they asked me to provide, these guys declined my claim because of the fact that my visa will soon expire..ITS A TRP AND DO NOT FALL FOR IT PLEASE

Case reference number : NCL/PO/00123397/TAN-1
Claim denied because of UK resident permit BUT I HAVE UK work/Resident permit.

You claim I do not meet your policy criteria, you should have done your checks before accept to cover my phone.

You tried taking payment from my account even after saying you were going to terminate my contract and pay a full refund.

You need to pay for my lost phone
That’s all I want cuz I have been paying my insurance

Thank you

Good company, it was through Sainsburys travel insurance but very easy to use, transparent and clear

Wouldn’t really recommend. The process was extremely slow and they take ages to respond via email. It took about a month to sort out and most of that was due to slow responses. I got asked for soo many things and i provided all of them but i still didnt get paid out in full for an item i lost due to me buying it from eBay and the original seller not being able to provide proof of purchase! (which is ridiculous considering the item was bought 4 years ago and that shouldn’t even be an obligation.
That cost me around £1500 which i will now have to replace myself.

Required a lot of information to complete the claim,but once in place the money was bank transferred in just a few days. Really good communication along the process.