Taurus Insurance Services Opiniões 

NCL/TC/00096489/AME-2 - Reported to the financial ombudsman for the mishandling of my claim and shows clear repeated incompetence, unnecessary delay , inconvenience and financial impact. Taurus Insurance is not adhering to Principle 2, Principle 3, Principle 6, Principle 7, Principle 8, Principle 9, and Principle 12 of the FCA These breaches collectively demonstrate a failure to handle my claim in a fair, competent, and transparent manner.

I recently had my phone stolen in the street. It’s pretty much being mugged and so I was quite shocked by the whole experience but glad to have insured my phone and I knew I could get a replacement. I guess it can’t be easy for insurance companies at the moment with such an epidemic of phone theft. There was a lot of paperwork to gather initially showing evidence of owning the phone and various forms from my provider. It felt a bit daunting and was a little bit cold. And I didn’t feel I was getting any sense of timeline or expectations. However,once I had written to customer services to express my concerns, I was treated with respect and courtesy. Once all my documents have been reviewed, I received a replacement phone within two days. Can’t say fairer than that.

LISTEN UP MY CAR WAS BROKEN INTO AN A COUPLE OF THINGS WERE TAKEN 1 OF IT WAS INSURED WITH THESE AN 1 WAS WITH MY BANK AN THE BANK PAIED ME OUT FOR MY PHONE BUT TAURUS NEVER COME UP WITH EXCUSES EVEN THO I JAD A CRIME REFFRENCE NUMBER
PLEASE EVER1 THAT GONNA GET A POLICY OF THEM DONT NOT WORTH SPENING UR CASH ON THESE THEY JUST A WAST OF TIME REALLY WASTE OF TIME AN YOUR MONEY

No no even got an email saying if you can't give a repair recipe then provide a picture of the window repair an that I did

Very efficient
Im surprised at the reviews as I had to sort the insurance out with them with some refunds involved
I got through straight away. The advisors were polite and efficient
They did ask for a lot of checks etc but I’m happy with that as there’s so much fraud about- I’d rather they were careful
Everything was sorted quickly
I’m very impressed and would use them again and again

Terrible company that would keep you chasing them for hours on end requesting ridiculously excessive documents. A lot of people would just give up.
SCAM
SCAM
SCAM!!

Absolute excellent customer service from start to finish. The portal is so easy to use and upload documents.

I made a claim for a stolen phone on my Puffin Travel insurance.
The claims portal is not all user friendly, Also i had to provide a huge amount of unnecessary information in order to have my claim approved. I’m sure many people would just give up. There is no opportunity to speak to anyone in person, and if you are claiming for a stolen phone it is possible you have lost a lot of the information they request. My 11 month old iPhone has been replaced with an unboxed refurbished phone that is not the same colour . My mistake is not to read the terms and conditions of my Puffin travel insurance. I naturally assumed i would get a new for old device or at least the option of a cash settlement.
Refurbished phones contain older parts, ironically often from stolen devices. The whole industry is a joke. Check your policy terms and conditions and avoid at all costs. I wish i had claimed on my home contents policy. i would like to hope if i had a medical issue Axa would have provided a better service

Now I can fully confirm that this Taurus insurance is 100 percent scammer,just had my interview with them and obviously just like most of the complaints on here,they are just asking questions that dosent make no sense just to decline my claim,Am making a formal letter to post office to let them no how this company is banishing there image.And will also expose them as I am a content creator and I have every of my conversations recorded. Please stay away from them they are completely scammers.
After 9 days of waiting and this was the email sent to me Dear Mr Sunday Nmah,

With reference to your claim NCL/PO/00095487/NMA-1.

It will be necessary for a Senior Claims Handler to carry out a telephone interview, regarding the circumstances surrounding your claim.
This call has been scheduled for Friday 01st of November 2024, please contact the office on 0330 880 1746, before Friday to confirm a suitable time for you to accept this call.
Please allow up to thirty minutes for the duration of this call.

Kind regards,
The Taurus Claims Team
Tel: 0330 041 2875
Web: claims.postofficegadget.co.uk
BRAND LOGO
I think the worst thing I’ve ever done is not to check the reviews of this so called fake insurance company,if I’ve known is the cover is not post office I wouldn’t have taking this insurance.Is over 7 days now and all they do is to repeatedly asking me to send same documents all over and over again.Please look elsewhere and don’t be fool with the post office logo.The same tricks and tactics they use towards all customers.
I AM A YOUTUBER AND A CONTENT CREATOR WITH OVER 99,802 FOLLOWERS HERE IN THE UK I NEED TO DEFINITELY EXPOSE THIS SCAMMERS ON VARIOUS SOCIAL MEDIA PLATFORMS.THIS IS UNACCEPTABLE.

This company has gone out of its way to avoid paying a legitimate claim on numerous grounds. Always slow to respond and impossible to speak to. Have appealed to the Financial Ombudsman and case is pending, but rest assured that if they can find a way (however spurious) to avoid paying, they will. What is really disappointing is that when you enter into an agreement in good faith, you do expect it to be in good faith. But it is not reciprocated by this organisation.

Thanks for taking time to reply - you say that the complaint was fully investigated - By whom may I ask? Yourselves....The outcome is not surprising.

Fortunately the ombudsman is there to adjudicate

When I saw my gadget insurance was outsourced to Taurus, i initially cringed anticipating that the claims process would be riddled with red tape.

However, the process was exceptional and settled quickly and seamlessly. I would like to thank Kevin from the claims team for his problem solving and incredible customer service.

Awful - I requested a cancellation over 6 months ago and they have not processed it. Additionally, they have no follow up processes to protect the consumer especially when it comes to communication.

The average 1.9 response is too high in my opinion - AVOID!

Absolutely useless. Told 2 working days and it has now been 4/5. I call and get told I will get a call or email by end of day and nothing. Won’t transfer me to claims handler. AVOID

Insurance claim has been approved since 30/08/2024 but I'm still waiting for my device. I had a device sent to me with scratches and dents all over it and sent it back. Now I'm being told the device that will be sent should be a grade A refurbished device but there's no guarantee of this and I could again be waiting for a solution. When I made the initial claim and provided all the information, I was contacted to provide even more information, which is fine but an inconvenience if I'd known before I'd have all the details when I submit the claim. I have now been waiting 11 "working" days for this to be resolved but Taurus/Post Office only set 2-4 working day SLA for customers not for themselves which is frustrating. I've had to go out and buy another phone to use having to spend more money but rather than offer a different device or another settlement I'm just being told to wait another minimum of 2 days. Speaking to customer services is frustrating, everyone seems to not understand anything, when I spoke to the customer relations advisor he was rude and didn't actually help, he called to repeat everything the agents would say and only to then officially submit my complaint. I have emailed the CEO and owner James Cottrell and Mark Izzard but they do not reply nor do they have someone contact you on their behalf so you can tell them how poorly this has been handled.

As to the reply - this is just a standard reply. The first device sent was not a grade A, why couldn't that have been checked in the first place, adding even more delay to this on going process. As I mentioned I payed the excess fee on the 30th of August and still waiting for this to be resolved. I have no option but to wait but let's see if Taurus actually resolve all the issues.

Zero stars if I could. AVOID. They do not pay out if your gadget gets stolen. Paid monthly for insurance just to not have my gadget replaced when I was the victim of theft with CCTV evidence and police reports.

Seems serious because you think you get an insurance with the post office but no.
Long process, stressful and difficult if English is not your first language or don't know your way around technology.
Here are just a few of their requirements:
Lost Mode Activation: Put your device into Lost Mode and provide a screenshot of your Trusted Devices List from iCloud.
Proof of Purchase: Provide the original PDF proof of purchase invoice from O2.
Proof of Address: Submit a utility bill (electric, gas, or water) or a bank statement dated within the last 3 months.
Proof of Usage: Obtain and submit proof of usage from your network provider.
Proof of Payment: Provide a copy of the credit card or bank statement showing the payment made for the device.
Proof of Blacklisting: Provide written confirmation of blacklisting from your network provider.
Photo of Box: Upload a photo of the device box showing the IMEI number or serial number.ID Dual Validation:
Provide a photo of you holding your ID next to your face.Photographic Identification:
Submit a copy of your passport or UK driving license.

Additionally:
Do not remove your lost device from iCloud or Find My.Answer specific questions about the last use of the device.

Nextgen insurance changed to this as my gadget provider back in April. Had been a customer with them for years and tried to make my first claim where they stated they needed an independent phone report (which no shop offers unless you travel to an Apple shop miles away) unless it’s for a price greater than the repair itself.

Incredibly unhelpful, awful company that deserves its poor review status. I have made a complaint and will be cancelling my contract.

I am truly surprised by some of the negative reviews, as my experience has been outstanding. I recently received the best service I've had in a long time. When my daughter broke her phone, it was replaced directly at Apple. The entire process was quick and straightforward, and I never waited more than 24 hours for a response or a refund. I am really impressed with the service and will definitely use it again.

Insurance number: 00091029

Bought Travel insurance from well known brand TESCO BANK expecting to be met with great customer service and products. I opted to extend the policy to include gadget cover as we were a family of 4 all with apple products.
Unfortunately I had to use the gadget cover as I lost my iWatch while on a fishing trip. Upon reviewing the docs when I got back to the hotel, it began to look ominous and I subsequently found that I have to deal with a 3rd party Taurus Insurance Services terms and conditions to make a successful claim.
It stated that I had to gain a crime report from a police station within 24hrs of losing the gadget, and that without this no claim would be validated.
I had to take time out of my holiday to quickly locate a police station (in Thailand) and try to explain I required a crime number for my watch that had been lost (not stolen)
Long story short, after 2 police stations and 4 taxis I gained a report that stated I lost my watch while on a boat.
Upon my return I started the Taurus initial claims process, another 2hrs wasted uploading photos, filling out forms and fulfilling their requirements of justification.
5 days later I received an email stating they required more information, me to register with a UK gadget company that I in fact own the device and then subsequently register that I have lost the device, then send them a PDF confirmation of this, then provide them with the original apple purchase invoice, screen shot of the devices current location (at the bottom of the Thai Gulf), the imei number, Proof that i was using it as my device, proof via photo of me wearing said device, then run through the apple lost device process and supply screen shots etc etc etc. Another 2 hrs spent
Then 3 days later I get an email stating Approval of your claim, I went on to read said approval and they have approved a sum of £78, with a link to a 3rd party company who used to supply a used aluminium version (not the expensive steel one I lost) of a watch with no stock (NLA)
How much longer do I waste chasing this company for a measly offer of £78, Ive spent more money in time registering a claim and meeting all their terms.
So I thought I'd spend the time writing this review.
Shame on you TESCO BANK for partnering up with such a poor company, and shame on the ombudsman and FCA for not weeding out such companies that sell such promise and only deliver frustration and disappointment
TESCO BANK/Taurus Insurance - Poke your £78 up your a@@@, your shareholders obviously need it more than me!!!

Claim for a gadget is declined with no explanation. By the way, you have to report it to some weird company for a fee as well! before they review your claim. I am not giving up and go all the way, but reading other reviews, definitely think twice. By the way bought through the Post Office - never thought it would be a different company!

First of all, before I get into things, I can't deny the fact that at the end of the day, the job got done and this insurer came through, however, what it took to get there, my goodness.

So, I bought this insurance through comparethemarket.com, when I made a claim, it turns out the company site I was being directed to wasn't even the correct one.
When I was finally brought to the right site, I then managed to follow the instructions, upload all the necessary information and send things off for submission.

Thankfully a few days later, I received approval and then a few days later I then received my claimed item.
Now, as I proceeded to set up my device, the device became locked, long story short, I was somehow sent a blacklisted/stolen/reported device. This was a clear inconvenience as my "new" device was now unusable.

It took a while to get the insurers to understand the issues I was now having with the "brand-new" replacement device they had sent me.
It then became a real faff to send the device back. I then had to wait for a replacement for the replacement and thankfully that device (which I'm currently using to type this experience) is working as expected and I've not had any issues.
But all in all, what should have taken a few days to sort out in one go, ended up taking a bit over 2 weeks. However, as I said to begin with, this was all eventually sorted, so I can't give it 1 star as things got resolved, but with that said, considering everything that came with this experience, I can't give it more than 2 stars as to this day, no one can tell me how this insurance company ended up sending me a blacklisted/stolen/reported device when I was supposed to received one that's brand-new.