Taurus Insurance Services Opiniões 

I lost my phone on the 23rd of August and have still not received any resolution on this insurance.

Taurus have multiple ways to make this a sludge practice. They have multiple confusing webpages for making a claim, resuming a claim, or checking a status all being on different urls with different log in credentials.
If you put your password in wrong once you need to wait 30 minutes (totally unneccessary).
They ask for an inordinate amount of supporting documentation which is completely unnecessary.

They breached their own timescales for responses. Everything about this is to avoid paying anything. I am so disappointed that this company was used. I will be contacting the financial ombudsman about how this practice can be acceptable in todays world.

A COMPANY THAT TAKES PEOPLES DATA PROTECTION AND USES IT SCAM... – DO NOT TRUST TAURUS INSURANCE

This is one of the worst, most companies I’ve ever dealt with. I gave them EVERYTHING my passport, police report, personal bank statements, every bit of proof they demanded. After making me wait for over a month, they declined my claim using a made-up excuse that my device “did not have the manufacturer’s recommended security features activated.” WEAK VAUGUE EXCUSESS PACKAGED UP AS A PROFFESTIONAL COMPANY BUT INSIDE WORKNG LIKE A RING OF GANG.

Their own policy says claims are only rejected if that feature isn’t on “without good reason.” WITH OUT GOOD REASON THIS IS WHAT IT SAYS.. I GAVE them a good reason and full PERSONAL INFORMATION AND POLICE REPORT evidence. They completely ignored it.

This was biased, manipulative, and dishonest from start to finish.

They’ve passed my sensitive personal data around multiple departments, no control, no respect for privacy. I had to spend my own money registering my phone as lost and stolen, and they don’t even refund that.

Taurus Insurance are crooks hiding behind fine print, exploiting technicalities to avoid paying out. They are not fit to operate and should be investigated by the Financial Ombudsman and ICO. PLEASE CLOSE THEM DOWN

THIS insurance industry. AVOID THEM LIKE THE PLAGUE

I went on holiday and my iPad accidentally fell and the screen cracked. This was on the 2nd day of my holiday. I love my iPad so was very upset that this had happened. I had gadget insurance with my travel insurance. Obviously so glad that I had. I uploaded all the required documentation to Taurus on their website. My iPad is 4 years old so was worried that I didn’t have the original proof of purchase but luckily I found it in my archived emails. Taurus approved my claim a couple days later. Said that I can go to the apple Genius Bar and get it repaired. I went to the Genius Bar but was told it was not in stock as it was an older model. They advised me to contact apple care. Apple care dealt with the replacement . Only thing here was I had to send my broken iPad to them and upon receipt and inspection they replaced it with another iPad ‘like for like’.I uploaded all the paperwork and now my claim is shortly due to be paid. I can’t fault Taurus. I contacted them a few times as my claim had to be processed online with apple and not with the Genius Bar. The staff were very helpful in regard to what documents I needed to send.
Thank you Taurus

I strongly advise against using this insurance company. It is a waste of money due to their unprofessional customer service. Additionally, they will find any excuse to reject a claim and avoid covering your gadget.

Warning: Taurus Insurance Gadget Cover is a Scam – and Tesco Should Know Better

I purchased Taurus gadget cover as an add-on to a Tesco backpackers insurance policy, expecting a solid safety net while travelling. What I got instead was a masterclass in how to dodge responsibility.
When I made a legitimate claim, Taurus selectively cherry-picked tiny details to deny coverage. They ignored the bulk of the evidence, twisting the small print to avoid paying a single penny. Every email from them felt like a pre-written script designed to shut me down, not help. Their staff were cold, dismissive and obstructive - more focused on finding loopholes than on resolving a genuine claim.

This isn’t just bad service. It’s a business model built to take premiums and then refuse payouts. Their so-called gadget insurance is worthless the moment you actually need it.

Tesco doesn’t get a free pass either. By partnering with Taurus, they’re knowingly steering customers toward a provider that fails to honour claims and treats policyholders with contempt. A brand as big as Tesco should vet their partners far more carefully and until they do, their travel insurance add-ons can’t be trusted.

Bottom line:
Taurus gadget cover is a scam.
Tesco is complicit by selling it.
Don’t waste your money or risk your trip with either.
Protect yourself and look elsewhere for genuine travel and gadget cover.

After paying £150 in excess on 22/08/25 after being mugged on my way home after work I still have not recieved my new device. Here's how they have mishandled the whole affair.

After realising my address was incorrect I emailed back within THREE MINUTES to explain my mistake as I was still suffering from the trauma of being a victim of a violent mugging they asked for proof of address which I provided on the same day whilst also claiming that they had asked the phone distributor to pause the delivery whilst they confirmed my details, fine no problem.

Around 5 days had passed and I still hadn't had confirmation of my address, which I still haven't to this day (11/09/2025) so I chased them up to ask if there had been some progress. The response I received explained it had already been delivered (they said it would be put on hold) and was at a collection office near the old address. After checking Royal Mail with the tracking number they provided I could see it was actually at the old address, where they said they wouldn't send it.

The amount of back and fourth has been so ludicrous and painful with the responses being extremely slow and the questions they ask are ones that I have answered previously. For example, I stated straight away I do not have contact with anyone at the old address so it's impossible for me to collect it. Obviously if I knew the tennants/landlord I would've reached out and collected it myself. Almost 2 and a half weeks later they emailed me asking if I had tried to speak to anyone at the old address??? Seriously?!

Also, in most cases I've only received a response following a secondary follow up email.

They will not send a new device even though I paid £150 3 weeks ago and are refusing to accept any mistakes on their part. If I could give 0 stars I would as they are the most incompetent people I have ever dealt with.

AVOID AT ALL COSTS!

Fraudulent cowboys at best. Took dozens of emails to get them to approve the claim, had to send the same info about ten times. They do everything they can to avoid helping. Then on a £300 watch they offered me £70 based on a different watch they found on Amazon. Check any travel insurance and if it uses Taurus for gadget insurance avoid. They are disgusting scum

UPDATE FOLLOWING THEM LOGGING COMPLAINT.
they increased their low offer by a small amount. No where near value of watch.
Don’t be fooled by the fact they responded on here. AVOID AT SLL COSTS

Pretty much same as other disappointed customers on here - should have come to the reviews before taking policy out.

Slow and somewhat undermining lines of questioning at time of claim. Claim ongoing for few weeks now with no timeline to decline or fulfill.

Never again would I take policy with this company.

The screen on my macbook got damaged whilst travelling. The claim has been handled extremely slow - email replies from them are vague and asking really strange requests - for example if my permanent residence is in the UK - which is obvious. They just seem to be putting something off. It's starting to look like the ombudsman will have to assist me further. Coming up to a month with no solution in sight

Update - well over a month into the claim. Pointless back and fourth. This policy was with my travel insurance staysure who. For a broken macbook screen. They are asking for proof of flights, bank statements etc. I'm surprised a company can run like this in 2025

I never leave reviews but since I saw how many bad reviews this company had, I thought I’d share my positive experience. I lost my phone in Italy (iPhone 16 pro). I contacted the insurance company the day after. There were quite a few different documents they required (proof of purchase, loss report which you can complete online in 2 mins, travel documents, information from the provider etc) but i would say all were necessary. I contacted customer service to ask if they could give me any indication of how long my claim would take as I needed my phone as soon as I came home for work and was no longer hopeful that I would get this sorted promptly after reading reviews online.

However, the customer service representative got back to me within 24 hours and the claim was accepted within 48 (working) hours. It took a couple of days for the new phone to be posted but I received it a few days after that. All in, it took around 8 days including weekends to receive my new phone from submitting the claim.

They also sent me a brand new iPhone 16 pro rather than second hand. The colour wasn’t the same but I was prepared for this as they did say that they would send whatever stock they had and I was grateful for that as I cared more about getting it promptly.

Thank you Taurus for handling my claim so efficiently!

All went well at the start until I had to make a claim and the response back to this was declined and for 2 reasons which I found laughable, reason one was the lock on the front door hasn’t been broken to gain access to the room and secondly it was because I left it on charge next to my bedside for when we went out in the night. When I contacted them and asked to make a complain, suprise they couldn’t transfer me through as they only except emails and not phone calls. For anyone going to buy insurance through these I wouldn’t bother they will happily take your money and have nothing in return if needed

UPDATE!!
NCL/TC/00109621/ABD-2
I filed my claim with Taurus on 11th July. Over a month later, I still have no settlement offer — only repeated assurances that my claim is “in final review” with no timeframe for resolution.

Despite providing every single piece of documentation requested, I am still being left in limbo. I formally requested an update on my complaint and asked for a Final Response Letter (FRL) so I could escalate the matter to the Financial Ombudsman as they themselves advised — but my email has been ignored. All I got back was (we have received your comments)

The lack of progress, transparency, and urgency is highly unprofessional and, in my opinion, unethical. Customers deserve clear timelines, honest communication, and fair treatment — not indefinite delays and ignored correspondence. They also do things completely against the policy wording you sign before you purchase the policy. They ask for things not even relevant or in the policy wording

Great service, excellent help and advice to make my claim as speedy as possible.

Don’t do it a con company and does the best to decline
I have emailed you to contest and still no response - 00110080

100% rubbish company please people start complaining to ombudsman- this crooks need to be held accountable after my appeal they gave me the same reasoning what’s the point paying since 2021 when it finally happened, they didn’t pay out with the rubbish terms and conditions. Post office need to step in here and get rid of these Cowboys.

This company do everything in their power to delay your claim they ask for documentation and then when you send it they want more or they want it sent in differently apparently driving license isn’t proof of who you are 😂 we are 3 months in raised a complaint but apparently they don’t need to deal with it yet ( the cheek) and they still want more documents the handlers apparently can’t tell you if the documents you have submitted can be used or not and your not allowed to speak to anyone that would know. You’re not allowed to ask for claim to be reviewed or anything. You’ve just got to wait and hope they pay out sometime this century. I can’t wait to take this to off com especially with all the other people saying the same thing. STAY AWAY FROM THESE RIP OFF MERCHANTS THEY ARE A JOKE!

I don't normally write reviews but based on how many negative reviews this company has I feel like I have to.

Purchased travel insurance through Tesco. Phone got stolen abroad, luckily had a copy of insurance policy which said I had to file a police report in 24hrs otherwise claim would not be processed.

Arrived home 2 days later to file a claim only to find out Taurus would be dealing with the gadget claim and after reading trustpilot reviews, I felt like dealing with this insurance company is going to add more stress to an already difficult situation, given my phone was the latest iphone 16pro they would do whatever it takes to be difficult.

They initially asked me to upload a number of documents, which I promptly provided. Shortly after, they came back requesting additional documents. At that point, I couldn’t help but think, ‘Here we go — now they’re going to start making things difficult.’ Despite this, I submitted the extra documents they asked for.

To my surprise, I received an email saying that my claim had been approved. I was very relieved, especially after reading so many reviews describing this company as one of the worst to deal with and accusing them of doing everything possible to avoid paying out.

So as long as you follow what instructions it says on your policy booklet and have all the relevant documents in place there should be no issue in your claim.

Despite my initial concerns, Taurus handled my claim professionally, and I’m grateful for how smoothly it was resolved. I would use them again in the future.

In addition to my review the other . I started a formal complaint which the company upheld, no admitted liability but they offered no resolution. I still don’t have my device and I’m out of pocket driving around the various post office and sorting offices they insisted I go to. I was told if I provide written proof the parcel is not at the sorting office they will replace the device. I obtained such proof today and they now denied saying it . I’ve asked numerous times to speak to a manager but am denied. I’ve asked for the call to be listened to now and was told they’ll request it but can’t guarantee it. I do not trust he will ask his manager to listen to a call to uphold my complaint about him. Is Stephen the only agent who works here as he always answers the phone ? He’s rude, his tone is unfriendly and arrogant, he talks over top of you, lies to you then insinuates you are the liar. I will be taking my complaint to the fca

I got email saying I have send my phone to them or Samsung to be fixed which I told them I can't send to them has I use it for work as only my mic which broke with water from it

Fact wanted send my phone to then while use it for work
I couldn't they was asking for kinds id
I all ready had it checked by someone bout my mic told me be new phone

It like I have use jt without mic
How can u send s24 ultra phone to them when I use it

Thought would least send money for new phone to me

My phone's microphone is completely non-functional, making it impossible to make or receive calls effectively. This is not a minor inconvenience; this phone is absolutely critical for my work as a [Your Job Title/Nature of Work, e.g., self-employed graphic designer, field sales manager, remote customer support]. I rely on it daily for [list 2-3 specific work functions, e.g., communicating with clients, accessing job-specific apps, managing urgent enquiries, responding to leads].
[Insurance Company Name] is insisting that I send my phone in for assessment/repair. This stance is entirely unreasonable given my circumstances. Being without this essential work tool for an unknown period – potentially days or weeks – would cause severe and direct financial and professional detriment. It would hinder my ability to [reiterate specific impacts, e.g., take client calls, close sales, meet deadlines], directly impacting my income and professional reputation.
I have clearly communicated the critical nature of this device for my livelihood and have requested a cash settlement for the value of a new equivalent phone. This would allow me to immediately purchase a replacement and mitigate any further work disruption. Despite my clear explanation, this reasonable request has been denied, or I've been met with inflexible adherence to standard procedures that simply do not account for my business-critical needs.
It is deeply frustrating that a company designed to mitigate loss is, in fact, creating significant professional hardship by failing to offer a practical and reasonable solution. I to review my claim with the urgency and understanding that my situation demands, and to provide a cash payout to resolve this issue fairly and promptly.

If I could give less I would. Ex police officer Essex. Why are the police fed using these crooks. It was bad enough being a victim of crime never experienced this in my 66 years on this planet. But then got involved with this bunch of crooks. The reporting online was complicated. No older person could have done this. Many phone calls resent documents. Told after a month my claim accepted. I had to buy a new phone in the meantime as I was expecting medical calls for hip injury, glaucoma and breast re scan. Had no option but to get a new phone. Explained this to some no careless calltaker who said I had to pay the £75 excess to get a like for like phone which I could sell ! However the like for like turned up not in a box how I maintain my phones but wrapped in bubble wrap and cardboard. Wrong phone wrong colour.
Why are the police using this company ? The reviews are awful and actually you may be better investigating them rather than supporting them and paying them money from our insurance payment
Very Angry

AVOID. If I could rate this insurance company ZERO, It would not even be rated a 1 star.
They do everything in their power to NOT give you the insurance or assurance you have paid for. Repetitive questions and tedious emails back and fourth repeating the same answers and providing the same proofs. You even have to PAY to register your item has been lost and registered. Never have I come across such an incompetent and deceiving company who are able to manoeuvre in such a fraudulent way.