The things that makes Tenpin in Cardiff are the staff - it was peak time on a Bank Holiday and without question they honoured a voucher that wouldn't usually be valid, but they had given it to us to m... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoParc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally. We took advantage of the half price lanes and drinks. Hope... Ver mais
A empresa respondeu
Unfortunately the security staff let the side down. A language and cultural barriers cause a lot of upset and stress. It is very dark inside whilst bowling, making it very disorienting for members of... Ver mais
A empresa respondeu
Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin Cardiff is at Parc Nantgarw Retail Park, just outside Cardiff city centre and easy reach from Caerphilly, Pontypridd, Llantrisant and across South Wales — free parking, easy access, no excuses. With 24 bowling lanes and lane lighting effects, there’s plenty of room for family days, birthday groups and big nights out in South Wales. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, Houdini’s Escape Rooms for the problem-solvers, soft play for the little ones and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling near Cardiff, sorted.
Informações de contacto
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, Reino Unido
- 0333 034 6100
4,1
Bom
247 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lots to do
Sensory overload for adults but amazing for kids. Arcade games expensive and short but lots to do and bowling is great.
19 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hello Elizabeth, Thank you for taking your time to leave us a great 5* review for our Tenpin in Cardiff. We are so pleased to hear that you all had a great time. We do hope to see you all again very soon. Many Thanks - Kimberley
Took grandchildren during half term
Took grandchildren during half term. Thoroughly enjoyed themselves as they played in the arcade afterwards. Staff friendly and helpful. Childrens food was ok just needed to be presented a little better, in my opinion.
21 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hello Jacqueline,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are delighted to hear that you and your grandchildren enjoyed their time at the venue and that the staff were friendly and helpful. We look forward to welcoming you back again soon. All the best ~ Laura
Great atmosphere and friendly staff
22 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hi Dave, thank you for leaving Tenpin Cardiff an awesome 5* rating. We are so pleased to hear you enjoyed our atmosphere and that our staff had a positive impact on your visit. We hope to welcome you back again soon! Best wishes - Kaylee
Lovely kids enjoyed.
Lovely kids enjoyed.. the staff really friendly and lovely
22 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hi Elizabeth, we appreciate you taking the time to leave us a review for Tenpin Cardiff! We are so happy to hear the kids had a lovely time and that our team was friendly. We look forward to seeing you again in the future! Best wishes - Rosie
Resposta da Tenpin - Cardiff
Hello Miss Wendy,
Thank you for taking the time to rate Tenpin Cardiff 4 stars. We are delighted to hear that the staff were helpful and that you received quick service. We llok forward to welcoming you back and hope that your next visit is a 5 star experience. All the best ~ Laura
Absolutely rammed and dirty
Dirty, horrendously busy and overpriced.
Came on a wet Friday in February half term, so i expected it to be busy. I didn't expect it to be absolutely rammed with people in every area and literally every table and surface area to be overflowing with glasses and rubbish, and rubbish on the floor. We'd booked for two games of bowling, the people before us ran over their time and left pizza, chips and rubbish around the seating area, it was grim. We didn't order drinks, the place was dirty and we expected it would take ages. We played our games and left. I paid about £28 for me and my teenaged son to play two games. Really not enjoyable. I wish you wouldn't pack so many people in, it's felt dangerous, I wonder what your safe numbers are for fire. The staff on the sign in desk were polite and helpful, and working hard. We won't be back.
20 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hello Sarah,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We appreciate your feedback and are sorry your experience was unsatisfactory due to the crowd levels and cleanliness during your visit. We'll address your comments regarding overcrowding and cleaning with our team to improve the environment. We appreciate your highlighting the staff's efforts. All the best ~ Laura
Resposta da Tenpin - Cardiff
Hello Stef,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are delighted you found your time at the centre great. We look forward to welcoming you back again soon for another 5 Star experience. All the best ~ Laura
It was a great experience
It was a great experience. And it was a clean and nice place. My kids really enjoyed the Sofplay area and other games.
21 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hello Shinoli,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We're happy you had a great experience! It's wonderful to know the kids enjoyed the Soft play area and games, and that you found the place clean and nice. Thanks for your review! All the best ~ Laura
I’m really disappointed with our recent…
I’m really disappointed with our recent visit to the arcade.
I took my two-year-old daughter and 13 year old for a fun day out, and we ended up spending £30 on arcade games to collect tickets. My 2 year old was so excited watching the tickets add up and carefully looking at the prizes displayed in the glass cabinets. There were lots of different items shown, each with a ticket value including a blue duck that she absolutely fell in love with.
When we went to redeem our tickets, I asked the staff member at the counter for the blue duck. I was told they didn’t have it in stock and that they didn’t even have access to the cabinet. In fact, they said they didn’t have about half of the items on display. Apparently, this is “regular practice.” The only prizes actually available were a few squishy toys and some small bags of Haribo.
It was incredibly upsetting. My daughter was distressed because she couldn’t understand why she wasn’t allowed the toy she had worked so hard to get tickets for. As a parent, it was heartbreaking watching her cry over something that was clearly displayed as available. I was also frustrated knowing we had spent £30 to earn tickets for what should have been a £3 toy only to find it wasn’t even an option.
Displaying prizes that aren’t actually available feels misleading and unfair, especially when young children are involved. If items aren’t in stock or staff don’t have access to them, they shouldn’t be on display.
Sadly, what should have been a fun experience turned into a very disappointing one. I wouldn’t return unless the prize system becomes more transparent and honest.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Tenpin - Cardiff
Hi Kat, thank you for leaving a review of Tenpin Cardiff! We are really disappointed to hear that your recent visit with your children was not an enjoyable one and we appreciate you taking the time to make us aware! Please be assured your feedback will be forwarded to the relevant team so that improvements are made in this area of our venue! In the meantime we do hope that you will still consider visiting us again in the future and we look forward to welcoming you back soon! Best wishes - Mel
chaos and intense noise
The chaos and intense noise of the arcade games and soft play was completely overwhelming for us and our kids who’d come to do bowling.
15 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hello Kate,
Thank you for taking the time to rate Tenpin Cardiff 3 stars. We appreciate you taking the time to share your feedback. We're sorry the arcade and soft play areas were too overwhelming during your bowling visit. We hope to welcome you back again soon and that your next visit is a 5 star one. All the best ~ Laura
As soon as we arrived their was chaos…
As soon as we arrived their was chaos which you understand on a weekend, but their was only 1 person in at check in and we were waiting 15 minutes! When we got to our alley it was covered in mess we couldn’t even sit down it was covered in left over cake, crumbs and drinks everywhere. The floor was so sticky! I couldn’t believe the mess!
19 de dezembro de 2025
Resposta da Tenpin - Cardiff
Hello, thank you for taking the time to leave a review of Tenpin Cardiff! We are really sorry to hear that your visit was not as enjoyable as we would have liked and we appreciate the time taken to make us aware! Your feedback is so important to us and we will certainly be passing all on to the correct team to ensure improvements are made! We do hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Friendly welcoming girl on desk
Friendly girl booking us in and taking our order. couldn't fault her at all, very friendly and welcoming. Bar staff looked like in a rush, spilled one of our drinks and then got order wrong and lied about drink given to my daughter. Said mixed slushie as requested....it wasn't. Didn't stop us having fun though but don't stress or lie to customers bar people. 👍
6 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hi Dionne, thank you for the 4* review of Tenpin Cardiff! We are pleased to hear you had a nice time but we are very sorry to hear that some of your visit was not as enjoyable as we would have liked! Please be assured all feedback will be forwarded to the team and in the meantime, we hope to welcome you back soon! Best wishes - Mel
Resposta da Tenpin - Cardiff
Hello, thank your for the excellent 5* review of Tenpin Cardiff! We are thrilled the best time was had and you find our team friendly and our venue clean! We hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Maybe it's just not the environment for…
Maybe it's just not the environment for me. It felt dirty in the bar / restaurant area, chips didn't come with burgers and the food was basic ... a grey burger in a bun - that was your lot, no garnish, no sauces on the table. Had to return to bar at least 4 times to get order correct.
6 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hi Tonia, thank you for leaving feedback for Tenpin Cardiff. We are sorry to hear your recent visit to us was not up to our usual high standards and we appreciate your feedback. We would like to look into this further for you, so please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cardiff'; please include any other information you'd like to discuss. Once again, we are very sorry to hear this and we hope you'll give us another chance soon. Best wishes - Kaylee
always go to tenpin with friends
always go to tenpin with friends, always a good laugh. affordable
11 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hello, We're glad you enjoy visiting us with your friends! It's great to hear that you find our venue affordable and have a good time. Thanks for your feedback. Many Thanks - Kimberley
Clear the lane before sending us to it.
Clear the lane before sending us to it.
We had booked a time slot, went to the desk was told our lane was ready for us, got there and it was full of people just sat with drinks and food and party supplies who were moaning at us for telling them it was our slot and our lane.
3 de fevereiro de 2026
Resposta da Tenpin - Cardiff
Hello Sophie, We appreciate you bringing this to our attention. We're sorry your lane wasn't clear when you arrived, and for the inconvenience this caused. We'll address this internally to ensure a better experience for everyone. Thanks for your feedback.
Resposta da Tenpin - Cardiff
Hi Richard
We aresorry to hear about the wait before you accessed your lane. We appreciate your feedback and will pass it to the team. Best wishes - Clare
My daughter loves the soft play and…
My daughter loves the soft play and never wants to leave
31 de janeiro de 2026
Resposta da Tenpin - Cardiff
Hello, what a fantastic 5* review of Tenpin Cardiff! We are delighted to hear your daughter loves visiting our soft play and we really hope you will visit us again soon for another fun day out! Best wishes - Mel
Me and my little boy who is 4 love the…
Me and my little boy who is 4 love the bowling, polite and helpful staff and a fun experience
24 de janeiro de 2026
Resposta da Tenpin - Cardiff
Hello Jason,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We are delighted with this rating and that the staff are polite and helpful. We are thrilled that your little boy enjoys his visit. We hope to welcome you back again soon for another memorable family experience. All the best ~ Laura
Very easy to come into the place and…
Very easy to come into the place and staff very welcoming
31 de janeiro de 2026
Resposta da Tenpin - Cardiff
Hello Natasha,
Thank you for taking the time to rate Tenpin Cardiff. We are delighted to hear that the staff were welcoming and friendly. We look forward to welcoming you back again soon. All the best ~ Laura
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.