Can't fault any of the staff, when adding to our booking in the phone it was easy, when in the venue (Stoke) all staff were so helpful, kind and pleasant to talk to. We all had a wonderful time bowlin... Ver mais
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Leia as opiniões dos outros
Music was loud for children with sensory issues, the seating was tired and ripped in places Also bowling balls I struggled to fit my fingers into the balls with extra large being available only on he... Ver mais
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All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... Ver mais
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The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informações de contacto
Festival Park, Stoke on Trent, ST1 5SP, Stoke, Reino Unido
- 0333 034 6100
4,4
Excelente
181 opiniões
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There was a issue with some lads next…
There was a issue with some lads next to where I was going to be bowling when I raise the issue with manager she acted promptly making me and my grandson feel safe. She moved us to a different area and continue to stay and watch the problem teenagers which were very comforting.
15 de abril de 2026
Resposta da Tenpin - Stoke
Hi there, thank you for taking the time to review Tenpin Stoke! We're so pleased to hear that our team were able to assist you and that you enjoyed the service. We hope to welcome you back again soon! Best wishes - Adelaide
Great first experience at Tenpin
All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of staff went out of her way to make sure we enjoyed our visit. Members of staff were checking areas all the time to make sure every where was kept clean & tidy, food was brought to us quite quickly & was hot when it arrived. Looking forward to our next visit ☺️
9 de abril de 2026
Resposta da Tenpin - Stoke
Hello Mrs Jean Williams.
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're so happy to hear that you and your granddaughter enjoyed your first bowling experience with us! It's great to know our team's friendliness and assistance made your visit special. We appreciate your kind words about our cleanliness and prompt service. We look forward to welcoming you back. All the best ~ Laura
Not enough staff on
Not enough staff on, ball was stuck between the bumper and after waiting 15 minutes once we had spoken to someone and pressed the service bell my partner ended up getting it himself, food wasn’t great either and not very big considering it should of been an adult meal
15 de abril de 2026
Resposta da Tenpin - Stoke
Hello Sarah,
Thank you for taking the time to rate Tenpin Stoke 3 star. We appreciate you taking the time to share your experience. We're sorry to hear about the staffing issues, the delay with the ball, and that the food portion and quality were not up to par. We'll address these concerns to improve our service. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Resposta da Tenpin - Stoke
Hello Elaine,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're glad you had a great time bowling with us! Thank you for your positive feedback; it means a lot to us. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Had to wait for food delivered 15 mins…
Had to wait for food delivered 15 mins after finished game
Also drinks were very expensive
15 de abril de 2026
Resposta da Tenpin - Stoke
Hi Julie, thanks for leaving feedback for Tenpin Stoke. We are sorry to hear you had to wait longer than expected for your food to arrive after your game! We also appreciate the feedback regarding the price of our drinks. We do like to keep them competitive, but we will ensure this is passed on to the team. We hope to welcome you again! Best wishes - Kaylee
Great welcoming team explained how…
Great welcoming team explained how everything working while clearly very busy as they seemed a little under staffed. Nothing was too much trouble for the two members of staff that were out front, we dropped a drink and they were quick to help clear it, while getting a replacement.
15 de abril de 2026
Resposta da Tenpin - Stoke
Hi Sue, thank you for leaving Tenpin Stoke an incredible 5* rating. We are really pleased to hear you all had a great time with us recently and that our staff had a positive impact on your visit during our busy period. We look forward to welcoming you back again soon! Best wishes - Kaylee
We were rushed by staff 1st time we…
We were rushed by staff 1st time we been disappointed
15 de abril de 2026
Resposta da Tenpin - Stoke
Hi Michelle, thanks for leaving a rating and review for Tenpin Stoke! We regret that your visit felt rushed and we apologise for the disappointment caused. We appreciate your feedback and will ensure this is shared with the correct teams. We hope to welcome you back soon for a much better experience! Best wishes - Rosie
Not a long queue to check in which was…
Not a long queue to check in which was great. Food/drinks is a little over priced.
10 de abril de 2026
Resposta da Tenpin - Stoke
Hello Customer 2,
Thank you for taking the time to rate Tenpin Stoke 4 stars. We're happy to hear that you didn't have to wait long to check in. We appreciate your feedback regarding the prices of our food and drinks. We hope to welcome you back again soon and that the visit is a 5 star experience. All the best ~ Laura
Very enjoyable evening
Very enjoyable evening, its changed a lot since I last went, had a refurb, didn't have food just drinks but food looked nice from what I saw.
15 de abril de 2026
Resposta da Tenpin - Stoke
Hi John,
Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to to us. It's great to hear you love the new refurb and we hope to welcome you back again very soon! Best wishes- Steph
staff were brilliant so helpful and…
staff were brilliant so helpful and very kind
8 de abril de 2026
Resposta da Tenpin - Stoke
Hi Amy, thank you so much for the excellent 5* review of Tenpin Stoke! We are really pleased to hear this lovely feedback regarding staff. We can't wait to see you again soon and will be sure to pass these comments on! Best wishes, Jade
Booked on line quick and easy
Booked on line quick and easy. Thought it was a bit expensive for 3 games for 3 adults 1 junior £95 plus drinks wen u get in there for only a couple of hours kids enjoyed there self
2 de abril de 2026
Resposta da Tenpin - Stoke
Hi Tina, thanks for leaving a rating and review for Tenpin Stoke! We appreciate you booking online and sharing your feedback. We're glad the kids had fun. We'll ensure that your comments about the pricing are passed onto the correct teams for future improvements to be made. Thanks for your time and we hope to see you all again soon! Best wishes - Rosie
Nice atmosphere with no issues
5 de abril de 2026
Resposta da Tenpin - Stoke
Hi Gabriel. Thank you so much for rating Tenpin Stoke 5*! We will be sure to pass these comments on, thanks again. Best wishes, Jade
Came twice last week and enjoyed both…
Came twice last week and enjoyed both times. Staff always friendly
8 de abril de 2026
Resposta da Tenpin - Stoke
Hi Sarah,
Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear the staff have been so friendly and welcoming. We hope to welcome you back again very soon! Best wishes- Steph
Resposta da Tenpin - Stoke
Hi Rosmary,
Thank you for you fantastic 5* review at Tenpin Stoke! It's great to hear you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Staff lovely
Staff were all , toilets very clean. The reason I gave 4 stars was the music was extremely loud which is not good for everyone’s hearing.
8 de abril de 2026
Resposta da Tenpin - Stoke
Hi Janet, thank you for the 4* rating of Tenpin Stoke. We're pleased to hear you had a lovely time, despite the loud music. Your feedback is important to us and we will ensure this is passed on. Hope to see you again soon.
Take care,
Kirsty
Friendly and welcoming staff
Staff were friendly and greeted us warmly. A young lady wiped up a spillage we had and cleaned our table. The young man at the reception/check in was lovely and welcoming. Also, we were running late so called and someone very helpful moved our time forward 20 minutes so we’d still be able to play.
2 de abril de 2026
Resposta da Tenpin - Stoke
Hi there, thank you for the 5* review for Tenpin Stoke! We are so pleased to hear that you enjoyed the service from our team and we will be sure to pass on your kind feedback. We hope to see you again soon! Best wishes - Adelaide
Resposta da Tenpin - Stoke
Hi Callum, thank you for the amazing 5* review of Tenpin Stoke! We are really happy to see you had the best time and found our team super friendly and we can't wait to see you again soon for another 5* experience! Best wishes - Mel
Not the best …
It's a shame we have to book online to get the offers as we arrived and couldn't do it that way so played ok the arcade and booked online, also other Easter half term offers aren't available on the actual bank holiday which again isnt good , we had 1 hour bowling with pizza for £40 and the pizza is as thin as a wrap and covered in sauce but not much cheese so they could do better with them .
8 de abril de 2026
Resposta da Tenpin - Stoke
Hi Leanne, thank you for taking the time to leave a review of Tenpin Stoke! We are very sorry to hear that your recent visit was not as enjoyable as we would have liked and we will be sure to pass your feedback onto the team for future improvements! We do hope this will not deter you from visiting us in the future and we very much look forward to welcoming you back! Best wishes - Mel
Excellent customer service
Excellent customer service. Any enquiries were dealt with well.
The children were happy.
1 de abril de 2026
Resposta da Tenpin - Stoke
Hi there, thank you for rating Tenpin Stoke 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade
Resposta da Tenpin - Stoke
Hello Jason,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We are delighted that you enjoy the atmosphere and that the staff were helpful. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
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