Can't fault any of the staff, when adding to our booking in the phone it was easy, when in the venue (Stoke) all staff were so helpful, kind and pleasant to talk to. We all had a wonderful time bowlin... Ver mais
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Leia as opiniões dos outros
Music was loud for children with sensory issues, the seating was tired and ripped in places Also bowling balls I struggled to fit my fingers into the balls with extra large being available only on he... Ver mais
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All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... Ver mais
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The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informações de contacto
Festival Park, Stoke on Trent, ST1 5SP, Stoke, Reino Unido
- 0333 034 6100
4,4
Excelente
181 opiniões
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Great staff
24 de março de 2026
Resposta da Tenpin - Stoke
Hi Rees
Thanks for giving our staff a glowing review. Hope to see you back soon. Best wishes - Clare
Good experience but the staff were a…
Good experience but the staff were a bit moody
1 de abril de 2026
Resposta da Tenpin - Stoke
Hi, thank you for rating Tenpin Stoke 4 stars! We're glad to hear you enjoyed your recent experience. Your feedback is important to us and we will pass your comments on to the correct team.
Take care,
Kirsty
There was a young blonde women and she…
There was a young blonde women and she was rude and had no manners when serving our drinks this was on Wednesday and I was very disappointed with the lack of respect
1 de abril de 2026
Resposta da Tenpin - Stoke
Hi Daniel, thank you for taking the time to leave a review of Tenpin Stoke! We are very sorry to hear you found one of our team members rude! We pride ourselves on excellent customer service so this is very disappointing to see! Please be assured all feedback will be sent on and if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Stoke' Best wishes - Mel
Resposta da Tenpin - Stoke
Hi Kayode, thank you for rating Tenpin Stoke an amazing 5 stars! It's lovely to hear you had a fun time and enjoyed your visit.
Take care,
Kirsty
Food quality and wait time
The bowling was good but I had to wait for ages to get my food. I ordered burger, fries and ice-cream. The burger and fries took like 25 mins before it came and the ice-cream never came. I have to go with a friend like 15-20 minutes later to the person that took my food order before she (the person that took my food order) actually went to get my ice-cream. The burger was plain with no ketchup or pickle. In the menu, I'm pretty sure it stated there'll be other toppings on the burger but there wasn't for me. That's why I'm not giving Tenpin full 5 stars.
1 de abril de 2026
Resposta da Tenpin - Stoke
Hi Susanna, thank you for taking the time to leave a review of Tenpin Stoke. We are sorry for the disappointment caused with your meals and the wait time. We will ensure this feedback is passed on to the correct teams for future improvements. Hope to see you again for a much better experience.
Take care,
Kirsty
Resposta da Tenpin - Stoke
Hi Mark, thank you for the wonderful 5* review for Tenpin Stoke! We're delighted to hear that you enjoyed the service from our team, and we hope to see you again soon for another great time! Best wishes - Adelaide
Friendly staff booking in to bowling…
Friendly staff booking in to bowling and buying drinks from the bar and helpful staff in arcades when trying to change money on the machine
1 de abril de 2026
Resposta da Tenpin - Stoke
Hi Nicola, thank you for the 5* review for Tenpin Stoke! We're glad to hear that our team had provided a helpful service when ordering drinks and that they were able to assist with the arcade machines. We hope to welcome you back again soon! Best wishes - Adelaide
We all really enjoyed our day bowling…
We all really enjoyed our day bowling ,the facilities are great . Food and drink was good and all the staff were good .
The ordering process ,eg leaving the large skittle on end of lane, not sure if works that well as it wasn't very visible to the staff on duty , but still had a great time.
1 de abril de 2026
Resposta da Tenpin - Stoke
Hi Glen, thank you for the brilliant 5* review of Tenpin Stoke! It is great to see you had such an enjoyable visit with friendly staff and great food and we can't wait to see you again soon! Best wishes - Mel
Resposta da Tenpin - Stoke
Hi Gary, thank you for the amazing 5* review of Tenpin Stoke! We are so pleased you had such an excellent time and we can't wait to see you again soon! Best wishes - Mel
Experience as expected
Experience as expected, food was ok. Was generally happy with my experience.
25 de março de 2026
Resposta da Tenpin - Stoke
Hi Oliver
We're glad you were generally happy with your experience. We appreciate your feedback about the food, and we'll consider it as we make improvements. Best wishes - Clare
Great service
Great service. Instead of getting food or drink on the QR code, but having a serving staff to take your order was very good. Got the drinks much quicker than on the qr code
25 de março de 2026
Resposta da Tenpin - Stoke
Hi Anthony
We're happy to hear that you enjoyed your experience with our service style. It's great to know that having our team take your order resulted in faster drinks than the QR code option. Thanks for your positive feedback! Best wishes - Clare
Great atmosphere and friendly staff
Great atmosphere and friendly staff. Lighting and area nice and enjoyable experience.
25 de março de 2026
Resposta da Tenpin - Stoke
Hi Michelle
We're happy you enjoyed the atmosphere and found our staff friendly. It's great to know you had an enjoyable experience with our lighting and area. Thanks for your review! Best wishes - Clare
Michelle was great help seen to us…
Michelle was great help seen to us straight away
23 de março de 2026
Resposta da Tenpin - Stoke
Hi Chantelle, thank you for the lovely 5* rating and review of Tenpin Stoke. We're happy to hear that you received great help promptly. Thank you for sharing your positive experience with us!
Take care,
Kirsty
Great bowling
Good lanes, easy to use screens. Plenty of opportunity to order drinks. It was busy when we were there, but we weren't waiting around for anything. The whole place was kept clean and tidy, including the toilets.
7 de março de 2026
Resposta da Tenpin - Stoke
Hello Richard, what a fabulous 4* review of Tenpin Stoke! We are thrilled to see such a good time was had and you found our venue clean and tidy! Your feedback is so important to us so we will be certain to pass onto the team all of your lovely comments and we can't wait to see you again soon! Best wishes - Mel
Great family fun
7 de março de 2026
Resposta da Tenpin - Stoke
Hi there, thank you so much for the lovely 5* review of Tenpin Stoke! We are really pleased to hear you had a great visit with your family. We hope to welcome you back to the venue again very soon! Best wishes, Jade
Resposta da Tenpin - Stoke
Hi Ryan,
Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
perfect service
staff were very helpful and friendly, establishment was clean and not too crowded
27 de fevereiro de 2026
Resposta da Tenpin - Stoke
Hi Mikey, what a fantastic 5* review of Tenpin Stoke! It is really lovely to see you enjoyed your visit and found our team helpful and venue clean and we can't wait to see you again soon! Best wishes - Mel
Lane was broken but were told we…
Lane was broken but were told we couldn’t be moved so spent more time going up to the counter than enjoying our time there
20 de fevereiro de 2026
Resposta da Tenpin - Stoke
Hello, We are sorry to hear that the broken lane impacted your experience and that we couldn't move you. We appreciate your feedback and will look into this situation. We do hope to see you again for a much smoother experience. Our apologies - Kimberley
The staff are rude and unprofessional.
The staff are rude and unprofessional.
22 de fevereiro de 2026
Resposta da Tenpin - Stoke
HI Dana, thank you for taking the time to review Tenpin Stoke! We're sorry to hear that you didn't enjoy the service. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Stoke' and we can pas this on to be looked into. Best wishes - Adelaide
Food was cold
Food was cold, no staff available when we needed help. No additional balls suitable for younger players.
19 de fevereiro de 2026
Resposta da Tenpin - Stoke
Hello Kayleigh,
Thank you for taking the time to rate Tenpin Stoke 2 stars. We appreciate your feedback and are sorry the food was cold and that assistance and suitable balls were unavailable. We'll address these concerns with the centre and provide more training if necessary. We hope to welcome you back again soon and that the next visit is a 5 star experience. All the best ~ Laura
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