Terra's Kitchen Opiniões 476

TrustScore: 3 em 5

3,1

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Classificada 2 em 5 estrelas

There isn't a lot of variety. We've had a lot of issues with delivery not being on time to Terra's Kitchen would cancel our order completely. Then scheduling pick up has been a nightmare. The carrier... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Our experience started off great, however, over time we began to see a decline in the quality of food. The menu has fewer new and exciting vegetarian/pescatarian options and as a result we have opted... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I am happy with the food and delivery. They now require 100 purchase to qualify for free shipping which was not previously the case. Being the only one to eat Terra's Kitchen, $100 per week is too muc... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

The food is good and most of the recipes we have tried have been very tasty - a few have been bland. We recipes changed/ were added a bit more frequently. We have had some challenges with the way the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de produtos alimentares

Informação fornecida por diversas fontes externas

Terra's Kitchen is a meal-kit service that delivers fresh-prepped ingredients to make meals in 15-30 minutes. Skip the store and put the knife away; our washed and chopped seasonal ingredients and easy to follow recipe cards make cooking fun again.


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

476 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,1

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(476)

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Classificada 3 em 5 estrelas

I’ve had ingredients missing

I’ve had ingredients missing. I also wish I could fit more meals in your container. I have to feed four people and it makes it almost impossible order two of the two person meals and have it fit in your container. I would also like to see an option for meals five days a week as there are five week nights a week when I have to cook.

28 de setembro de 2018
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Resposta da Terra's Kitchen

Mary, we appreciate your feedback and will take this back to the team. Thank you!

Classificada 3 em 5 estrelas

It's ok

It's ok, just want more food

28 de setembro de 2018
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Resposta da Terra's Kitchen

James, thank you so much for your feedback. This information will be sent to our team for review. Terra's Kitchen

Classificada 4 em 5 estrelas

Recipes for dinner are very yummy

Recipes for dinner are very yummy. Easy to assemble. Quick. Pre-made salads are full of wilted lettuce, and some of the prechopped ingredients are past their prime the day they arrive or the next day... which is to be expected somewhat with prechopped veggies.

28 de setembro de 2018
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Resposta da Terra's Kitchen

Audrey, your comments are so helpful to us as we continue to find new ways to improve. Thank you!

Classificada 5 em 5 estrelas

We love our meals with Terra's Kitchen

We love our meals with Terra's Kitchen. The process is easy, food quality is great and the meals are delicious. We have tried other meal services but didn't like the 30-40 minutes of prep before cooking begins. Not the case with Terra's, definitely worth a try!

28 de setembro de 2018
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Resposta da Terra's Kitchen

Donica, this just made our day. We love hearing what YOU love. Thank you!

Classificada 5 em 5 estrelas

Love Terra’s Kitchen!

I’ve been so pleased with Terra’s Kitchen! Fresh ingredients, tasty recipes, easy preparation. Love being able to put home-cooked, healthy meals on the table quickly.

28 de setembro de 2018
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Resposta da Terra's Kitchen

Jill, wow! We really appreciate it. We're sharing this feedback with the team. Thank you - Terra's Kitchen

Classificada 5 em 5 estrelas

First Timer!!!

I am new to the system but so far I am pleased. After I cook a meal I will be better able to assess the system in its entirety.

28 de setembro de 2018
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Resposta da Terra's Kitchen

Stephanie, we appreciate your feedback. Please enjoy our meals. Terra's Kitchen

Classificada 3 em 5 estrelas

Unique home food delivery

Food was fresh, recipes really good, and I loved the compartment organization of the refrigerated system.
My only complaint is the food was not delivered on three different occasions, twice for shipping problems with their carrier. Customer service was always prompt in apologizing for the problem and crediting my account.

28 de setembro de 2018
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Resposta da Terra's Kitchen

Sheri, thank you for taking the time to let us know about your experience. We are going to look into this. Terra's Kitchen

Classificada 4 em 5 estrelas

The recipes and produce quality are good, customer service availability is lacking

The recipes and produce quality are great, if somewhat on the expensive side compared with competition (same quality of produce, larger portions, more competitive pricing). I think the issue with Terra's Kitchen is the immediate availability of customer service representatives over the phone. If there is an issue with your order you have to email and sometimes they take two days to get back to you, by which time it is obviously too late for this sort of thing. There is no way to speak with someone even if you call and it seems sort of a shady practice, which is not reflected, of course, in the care that goes into the selection of recipes and produce. Strange. I am sure they can improve on that front.

28 de setembro de 2018
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Resposta da Terra's Kitchen

Ia, your comments are so helpful to us as we continue to find new ways to improve. Thank you!

Classificada 5 em 5 estrelas

Best delivery yet and they take it away too

We’ve tried other food services before and had ok success. But so far we are super excited about this one. It comes in such a nice package and they tell you if you have extra room for other items (snacks, breakfast, lunch, etc). Then the delivery person comes back and picks up the packaging the next day !! It’s great.

28 de setembro de 2018
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Resposta da Terra's Kitchen

Peter, we're so grateful for your review. Customers like you make our days. Thank you!

Classificada 4 em 5 estrelas

Very good service

Very good service, convienant, quick, like the fact that we recycle the container, only reason it’s not 5 stars is because it is more expensive than other services. Worth it for now, hoping the price goes down though or may have to go to another service.

28 de setembro de 2018
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Resposta da Terra's Kitchen

Chris, we appreciate your feedback and will take this back to the team. Thank you

Classificada 4 em 5 estrelas

Ease & afforadibilty

I love the ease, affordability and quality of the food with Terra’s Kitchen.
I have tried several other at home meal kits and I keep coming back to Terra’s kitchen.
The portion sizes are perfect for our family of 4 and the recipes are easy to follow.
My only 2 complaints about the service is that the recipes offered to order change often and recipes that we love and look forward to are no longer available to order. The other, is the quality of chicken. More often than not the chicken quality we receive is awful compared to the quality of all other meats. We often substitute their chicken with our own previously bought chicken.
The fruit, veggie & side items are also a plus!

28 de setembro de 2018
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Resposta da Terra's Kitchen

Melissa, your comments are so helpful to us as we continue to find new ways to improve. Thank you!

Classificada 5 em 5 estrelas

I love the pre-cut and washed produce

I love the pre-cut and washed produce. It saves so much time. I also like that there is less waste and big boxes to lugg to recycling

28 de setembro de 2018
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Resposta da Terra's Kitchen

Sarah, we really appreciate your review. We're sharing this feedback with the team. Thank you!

Classificada 4 em 5 estrelas

Only taking one star away because the…

Only taking one star away because the produce isn't as fresh as it used to be. I tend to not have the time to make my meals right away and the produce used to last; now I see things about to go bad a couple of days after delivery. A couple of things have arrived in less than perfect condition as well. But overall, we love Terra's Kitchen. All meals are easy, usually one pot and delicious!! Having everything already chopped really saves a lot of time and is worth the extra money to have :)

28 de setembro de 2018
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Resposta da Terra's Kitchen

Lacey, we are so sorry you had trouble with our produce. We will do our best to make sure this doesn't happen again. Thank you for letting us know!

Classificada 4 em 5 estrelas

The meals have lived up to be 30 min or…

The meals have lived up to be 30 min or less to make. Sending the container back is a huge plus as I don't have any shipping materials to dispose. The meals are good and they come close to correct on the portion sizes. I do like that they have many gluten free options for us to choose from. I planned an entire month with 3-4 meals per week gluten free without repeating recipes.

28 de setembro de 2018
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Resposta da Terra's Kitchen

Laura
We are so thrilled to hear that you are loving our service and our food. We really appreciate the great feedback!!
Enjoy
TK Team

Classificada 5 em 5 estrelas

Excellent food and customer service

I have been impressed both by the quality of the food, and by the excellent customer service I've received from Terra's Kitchen. Everything is fresh and organized and the meals I've prepared have been excellent. The recipe cards are well put together and the recipes themselves are easy to follow. In addition, I had a bit of a problem with FedEx delivering my shipment on time, and Terra's Kitchen was all over it, working with FedEx to resolve the issue. I'm also a big fan of their reusable shipping containers. They keep everything fresh and cold and because they're reused, they are far more environmentally friendly than an endless supply of cardboard boxes.

25 de setembro de 2018
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Resposta da Terra's Kitchen

Wow, thank you Karen! We're so happy you're enjoying TK!

Classificada 5 em 5 estrelas

Terra's Kitchen Completely Outperforms Other Meal Delivery Services We Have Used

We have tried other meal delivery services, and can say without hesitation that Terra's Kitchen is head and shoulders above them. What I like the most about your service:
Your desire to be Green
The vessel; so much better than keeping 3 to 4 ice packs each week
The flexibility to order what I want each week
Free shipping, and the ease of returning the vessel
The ingredients; I have received nothing but top notch fixins
The Lego type containers which keep everything in it's place; nothing squashed or opened upon delivery

25 de setembro de 2018
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Resposta da Terra's Kitchen

Camela, wow! We really appreciate it. We're sharing this feedback with the team. Thank you!

Classificada 4 em 5 estrelas

Tried Terra's Kitchen and Love It

I tried Terra's Kitchen for the first time and would give it 4.75 stars if possile. I love the shipping vessel no cardboard boxes to deal with! And the food is wonderful, so much fresher than the other services I tried. I even ate kale salad and liked it. The only tiny thing I would like is a little more detail in the recipes for us novice cooks. Rather than just "chop onions", how about what size chop?

25 de setembro de 2018
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Resposta da Terra's Kitchen

Thank so much Amanda for this feedback! I will forward it on to our culinary team. And yay for kale!

Classificada 3 em 5 estrelas

High quality food, Terrible website

I've got mixed feelings about Terra's Kitchen. They offer high quality food with a good shelf life, and the pre-chopped ingredients make meal prep effortless. It often takes less time to prep a meal than the recipe card quotes. I take 2 stars off for the lack of recipe options (they have a fixed number of recipes for each dietary category and they don't change from week to week so you repeat) and the poor website interface. Terra's kitchen offers options for many different dietary restrictions, but you can't save those restrictions into your profile. They only offer an "anything" option or a weightloss option. If you don't remember to go in and select meals that fit your specific dietary needs, Terra's Kitchen will autopopulate your order for the week. The items they choose are seemingly random and the one time I got stuck with their choices I ended up with a bunch of high fructose snack foods and only one actual meal. As a result, I have to babysit Terra's kitchen and make sure it sends me the right meals every week that fit our dietary preferences. Also searching for those meals on their current interface is a pain. They intersperse oatmeal, with dinner kits, and raw ingredients with no sense of organization. It's not terrible, but they could make my life easier by just saving my desire for "4 low-sugar dinners per week for 2 people" and auto-filling it with a sufficient variety to keep me from getting bored.

25 de setembro de 2018
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Resposta da Terra's Kitchen

Hi Elizabeth, Thank you so much for taking the time to provide this feedback, it is super helpful and I will definitely pass this along to the team. We are always looking on ways to improve.

Classificada 5 em 5 estrelas

We have really been blown away by this…

We have really been blown away by this service. Recipes are quick and easy which is what my busy family needs. Each meal is flavorful and the servings are generous. We get excited each Tuesday because it is "drop off' day!

25 de setembro de 2018
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Resposta da Terra's Kitchen

Christine
We are so thrilled to hear that you are loving your service with us! Can't wait to share it with our team, and yay for you today is "drop off" day!!
Thank you
TK Team

Classificada 5 em 5 estrelas

Terra's Kitchen provides fresh…

Terra's Kitchen provides fresh ingredients and allows easy cooking with the premeasured precut food items, which saves time and allows for a healthy meal after work within 30 minutes.

25 de setembro de 2018
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Resposta da Terra's Kitchen

Monica
Thank you for the kind words we really appreciate it! Glad you are enjoying our service.
TK Team

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