TGW Opiniões 487

Resposta da TGW

Há 3 dias

Thank you so much for the five-star feedback! We are thrilled to hear that your order arrived quickly and was exactly what you were looking for.

We take great pride in making sure our product descriptions are accurate and our shipping is fast, so it’s wonderful to know we hit the mark for you.

We appreciate your business and look forward to your next order!

Resposta da TGW

Há 3 dias

Thank you so much for your longtime loyalty and for your service! We are thrilled to hear you are loving your new shoes, but we truly regret that we can’t currently get our gear to you while you are stationed in Europe.

Please know that we value our military customers immensely, and we are actively working on getting APO shipping options added back to our service.

We hope to have this resolved soon so we can welcome you back as a customer. Stay safe, and we look forward to serving you again in the future!

Resposta da TGW

Actualizada há 3 dias

We are really sorry to hear about your experience. We understand how incredibly frustrating it is to be caught in a cycle of conflicting information regarding your return and carrier claims.

This is not the level of service or accountability we strive to provide, and we apologize for the lack of a clear path to resolution.

We want to step in and fix this immediately. Please reach out to us at reviews@tgw.pure.cloud with your order number and any claim details you have from the carrier.

We will personally take over the investigation into your return and ensure a final resolution is reached without you having to navigate any further hurdles.

Resposta da TGW

Há 3 dias

Thank you so much for the feedback! We love to hear that you are satisfied with the value and quality of your purchase.

Providing great gear at a fair price and getting it to you quickly is exactly what we aim for every day.

We appreciate your business and look forward to hearing from you again!

Resposta da TGW

Há 3 dias

Thank you so much for the feedback! We are thrilled to hear that you love your new pants. Getting your gear to you quickly so you can get out there and use it is always our top priority.

We appreciate your support and look forward to helping you with your next order!

Resposta da TGW

Há 3 dias

Thank you for the five-star feedback! We are so glad to hear that the ordering process was easy and that your items arrived quickly. We strive to make every transaction as seamless as possible.

We appreciate your business and look forward to serving you again soon!

Resposta da TGW

Actualizada há 3 dias

We are really sorry to hear about your experience. We understand how frustrating it is to see an item listed on our site while your own order remains unfulfilled, and we apologize for the lack of clarity and the long delay in resolving this. This is not the standard of transparency we strive to provide.

Inventory data can sometimes experience synchronization delays between our system and our partners, especially during high-demand sales.

Please reach out to us at reviews@tgw.pure.cloud with your original order details so we can investigate why these items were marked as unavailable and work to provide a fair resolution for you immediately.

Resposta da TGW

Há 3 dias

Thank you so much for your continued support! We are honored to be your go-to choice and are thrilled to hear that the quality and simplicity of our process continue to meet your expectations. There is nothing better than hearing from a longtime customer who is still happy with what we do.

We truly appreciate your loyalty and look forward to serving you for many more years to come!

Resposta da TGW

Há 3 dias

Thank you so much for the feedback! We are thrilled to hear that you found the perfect set of clubs and that your experience was smooth from start to finish. Our goal is to get your new gear into your hands as quickly as possible so you can get out on the course.

We appreciate your business and hope you enjoy your new clubs!

Resposta da TGW

Há 3 dias

Thank you so much for the five-star review! We are thrilled to hear that you found our ordering process easy and that your discount codes applied seamlessly. Providing great value alongside quick shipping is exactly what we aim for.

We appreciate your business and look forward to helping you save on your next order!

Resposta da TGW

Há 3 dias

Thank you for the five-star feedback! We are so glad to hear that you are happy with the fit and quality of your items. Providing gear that looks and feels exactly as expected is what we’re all about.

We appreciate your business and hope to see you back again soon!

Resposta da TGW

Há 3 dias

Thank you so much for the feedback! We are thrilled to hear that the new wedge was exactly what your bag was missing and that it arrived in record time. There is nothing better than getting that new club in your hands right before your next round.

We appreciate your business and hope the new wedge treats you well on the course!

Resposta da TGW

Actualizada há 3 dias

We are really sorry to hear about your experience. We understand how frustrating it is when backorder timelines shift, especially when you are counting on gear for a specific season or event. We apologize for the delay and the impact this has had on your plans.

We want to ensure this is handled correctly for you, whether that means securing the item or assisting with a cancellation or alternative. Please reach out to us at reviews@tgw.pure.cloud with your order details so we can look into a resolution.

Resposta da TGW

5/05/2026

Thank you so much for the kind words! We are thrilled to hear that you are happy with the quality and look of your new gear. There is nothing we love more than hearing that a purchase lived up to the excitement.

We appreciate your business and look forward to helping you gear up for your next round. Enjoy the new purchase!

Resposta da TGW

14/04/2026

I completely understand your frustration. It’s unacceptable for a package to sit without an update for this long, and I apologize for the delay.

I’ve looked into your tracking and confirmed that it hasn't moved since leaving the Indianapolis facility on April 7th. We have already filed a formal claim with FedEx to investigate the delay on our end, but I don't want you to have to wait for their investigation to wrap up.

To get you out on the course as soon as possible, we will issue a replacement with expedited shipping immediately. We value your business and want to make sure you're taken care of. I’ll follow up with a direct email with the details.

Resposta da TGW

14/04/2026

Hello Graham,

We sincerely apologize for the delay and the frustration this has caused. This is certainly not the level of service we strive to provide. We have attempted to email your information on two occasions, so I am sorry to hear that it still was not received.

We have just sent a private email directly to you containing your gift card code and PIN to ensure you have immediate access to your credit.

Additionally, a member of our team will be calling you shortly to personally confirm you’ve received this information and to ensure everything is resolved to your satisfaction.

Thank you for your patience while we get this right.

Resposta da TGW

8/04/2026

We are really sorry to hear about your experience. We understand how frustrating it is when expected timelines shift repeatedly, and we apologize for the lack of proactive updates regarding your order. This is not the standard of service or transparency we strive to provide.

We want to provide you with a definitive answer and make this right. Please reach out to us at support@tgw.com with your order details so we can personally investigate the status of your items and prioritize a full resolution for you today.