TGW Opiniões 501

Had an order cancelled a week after I bought it, but was never told what the reason was.

Price and quality of the product

Ordered a golf club. It arrived on time but without a head cover. I emailed Consumer Services and they responded within 30 minutes with an apology and said one would be mailed out ASAP. You don't see that kind of service very often.

Worst customer service I’ve experienced since Comcast. They sent me the wrong club and them blamed me. Then they didn’t understand that if they sold me the last one and sent the wrong club they still have the club I order in stock. Very rude and short customer service rep who wouldn’t let me talk to anyone else. Never again will I do business with them or recommend this garbage warehouse.

Good selection, good prices, good service.

Horribly SLOW!!! Ordered on 1 April, 1 May I request status, couple of days no answer so I request status again. Told it is packed and ready for shipping. Shipping number would be provided. Waited a couple of days and NOTHING. I write them again asking for status, couple of days no answer. Then I get an email stating sorry it was shipped to an incorrect address. They were rebuilding the club and it SHOULD be mailed on 15 May!! STAY AWAY from TGW!!!

Tried to leave this review on TGW as they solicited my opinion but they rejected it. It was for a 2023 Cobra Snakebite Wedge.

Very disappointed with TGW
Ordered 4 weeks ago with a Pgi shaft and after 3 weeks I was sent an email advising that the shaft is not available for this club. Would have been nice to know that when I ordered it. Finally received it after paying an upcharge for a different shaft but the Winn grip I paid for was not on the club. Came with the stock grip. Notified customer service and they told me to send them pictures of the packing slip and the grip. I know they can get a hold of the invoice from Cobra and that they also have a copy somewhere in the company so I don't know why I have to do their job. I called them and told them I am not sending any pictures and to speak to a supervisor. They told me I had to send in pictures. They hung up on me twice before I was transferred to a supervisor. She was finally able to confirm that they will confirm what item was actually sent to me. I have been a customer of TGW for years and never had any issues with them but this is ridiculous. Their customer service department is either lazy or incompetent or both. To top it off they use Fedex for shipping and the package was left in front of my garage door in plain view of the street. I will not be buying from any company using Fedex shipping until that policy is changed. Probably the worst buying experience I've ever had. The wedge is great.

I ordered 2 shirts and 3 pairs of pants from TGW. One pair of pants was the wrong size, I ordered 32 waist and received a 33 waist. Additionally, the 33 waist pants were the only pair that did not have tags on them, making me think they were a previously returned item. It's been almost a month since I sent the pants back and still haven't received a refund. Several TGW chat sessions resulted in "this has been processed, you should have received a refund, will send to accounting to get the refund processed today". So if I didn't keep following up would they have processed the refund? Very poor on their part.

Horrible company!
Placed order on 4/13 and still do not have the club 4/26.
I called twice and they said they needed to contact the factory.
Still waiting!
Steer clear of this company.
Use Rock Bottom or Carls Golf land.

Horrible experience with TGW. Still waiting for my replacement order as my first order was lost. It is going on two weeks for a very simple order that was supposed to ship over night. Calling customer service is a waste of time as they do not care about customers. Feels like since they have my payment, they could care less about a problem. Contacting the credit card company next to dispute the charge.

I ordered two pairs of FootJoy golf shoes from TGW recently and it was an outstanding experience. My shoes arrived the exact day TGW said they would and the shoes are great! I wear inserts with all of my shoes and the FootJoy shoes allowed me to pull out inner linings and replace them with my inserts. The pricing of the shoes also was incredible! I plan to use TGW the next time I need some golf shoes because it is an ethical company that under promises and over delivers.

They used to be so good!!! Problem with shipping me the wrong size last time and then not being able to figure out the return. Charged for next day shipping and half the order (the important part) was on backorder when it showed up as in stock. I'm done with TGW - plenty of other good companies out there.

Simple order process good quality stuff don’t always have your size so just check back or find something similar

Wide product selection, availability and a better deal than any other online retailer I searched!

Purchased 3 Nike golf shirts @ $43.95 each on sale and next day received email from TGW that they were on sale for $39.95 each. Called Customer Service(CS) and talked to a rep that I could hardly understand to request a refund of $4 per shirt plus tax. After a long conversation of trying to explain my request she said she would email my request to the "credit dept" and that they would get back to me. After several days with no response I again call TGW CS and after another explanation for my refund she said she would send my refund which she calculated to the credit dept. She also said they would be confirming refund within 24 to 48 hrs. After 3 days still no response.

Good could have more sale items.

Extremly satisfied with TGW . My personalized golf balls are coming from an outside vendor so I understand the delay

Have ordered multiple times from TGW. Every order was fulfilled as ordered, arrive as scheduled without any issues whatsoever. I will be a life long customer. I especially enjoy their TGW shirts and shorts.....great designs and sensational pricing!

I order 2 Foot Joy shirts and 1 vest. Got the vest and 1 shirt, nobody will even reply on the missing $50+ shirt.
No longer a customer if they rip me off.