Absolutely fantastic company to deal with. I have placed a few orders with the Chain hut over the last few years, their customer service is second to none, super helpful and their products are spot o... Ver mais
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Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Ver mais
A empresa respondeu
Cannot fault the customer service from Tony at The Chain Hut. I was undecided on which chains to choose and he helpfully guided me through what would work best, including taking real life photos of th... Ver mais
A empresa respondeu
Bought a chain for my sister for Christmas - but she decided she wanted a longer chain. Contacted chain hut, who replied very quickly. Very simple returns process and refund arranged within a week. I... Ver mais
Informações sobre a empresa
Informações de contacto
PO BOX 10538, LE419JG , Leicester , Reino Unido
- 01163193570
- www.thechainhut.co.uk
4,8
Excelente
159 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
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Fabulous customer service
Fabulous customer service! Prompt personal replies, and they dealt with my query proactively even trying to contact Royal Mail about my return parcel that had gone astray.
My orders have always arrived promptly and the items have been great quality.
9 de janeiro de 2025
Great company with high quality products
We have bought several chains from The Chain Hut over the past few years. They are always great quality and arrive swiftly well packaged in a nice gift box.
Customer services are brilliant, a couple of times we have decided to exchange products and comms have always been clear and timely. Highly recommended.
8 de janeiro de 2025
Resposta da thechainhut.co.uk
Dear Karen,
Thank you so much for your fantastic 5-star review! We’re delighted to receive your repeat custom and to learn your experiences have been consistently positive. Aside from our products, it’s also great to hear that you approve of our sliding gift box with pouch!
We truly appreciate your kind words and your recommendation! It’s always a pleasure to serve you, and we look forward to welcoming you back again soon for your next order.
Best regards,
Gordon :)
Brilliant Service
I bought a chain for my son before Christmas which I have unfortunately had to return. This is purely because someone else had done same so it was not needed.
Tony, has been so courteous and excellent in understanding and issuing the refund and I honestly feel so disappointed at returning it. It was a beautiful item and would definitely buy from TCH again.
If anyone is considering a purchase, go ahead as you won’t be disappointed.
8 de janeiro de 2025
Opinião espontânea
Resposta da thechainhut.co.uk
Dear Sara,
We are delighted to learn that you've rated our service and your purchase with a 5 star review.
We look forward to serving you again soon!
Best wishes,
Gordon:)
Excellent customer service
Good quality chain and Tony was very helpful when I had made a mistake with the delivery address.
28 de dezembro de 2024
Resposta da thechainhut.co.uk
Thank you for shopping with us. Mistakes happen! We pleased we were able to solve this as per your expectation.
We'll continue to strive to meet your expectations and if there's anything further we can to do help please let us know!
Gordon :)
Highly recommended Have ordered several times from the…
Have ordered several times from the chain hut. 12/12/24 the chains were so nice, I ordered more items on 16/12/24 The jewellery is beautiful, excellent prices, customer service helped me when I had problem ordering with my ipad, couldn't believe the delivery was so quick especially at this time of the year. Most jewellery is sent in little plastic bags, not so here. Lovely presentation boxes and pouch to keep chain clean and safe. No hesitation about recommending to anyone looking for a reliable, professional jewellers with lovely selection of chains.
12 de dezembro de 2024
Opinião espontânea
Resposta da thechainhut.co.uk
Dear Maureen,
Thank you so much for your fantastic 5-star review! We’re delighted to receive your repeat custom and to learn your experiences have been consistently positive. It’s also great to know that you appreciated the quick delivery, especially during the busy holiday season, and that the packaging added to your experience.
We truly appreciate your kind words and your recommendation! It’s always a pleasure to serve you, and we look forward to welcoming you back again soon for your next order.
Wishing you a very Merry Christmas and a Happy New Year!
Best regards,
Tony
Amazing customer service from Tony
Amazing customer service from Tony. I made an error in my order when I called to discuss this, Tony was so patient and polite, even offered to support in where it had all gone wrong at my end. Above and beyond for his customer service! Speedy delivery and quaint packaging, I will recommend to my friends, family and you will be my first port of call for future orders. Very pleased all round, so a big thank you from me 😊
12 de dezembro de 2024
Resposta da thechainhut.co.uk
We’re delighted to hear that we've provided you with excellent customer service and helped resolve the issue with such care and patience. We take great pride in going above and beyond for our customers, and it’s great to know that you were pleased with both the speedy delivery and our packaging. Your recommendation means the world to us, and we look forward to being your first port of call for future orders!
Looking forward to serving you again soon.
Best Wishes,
Tony :)
Great choice of styles and weights of…
Great choice of styles and weights of chains. Easy to return if not quite right.
6 de dezembro de 2024
Resposta da thechainhut.co.uk
Thank you for shopping with us, it's a genuine pleasure to serve your custom.
We'll continue to strive to meet your expectations and if there's anything further we can to do help please let us know!
Gordon :)
Excellent to deal with
I needed to return the first chain I ordered and they were excellent to deal with and helpful about reordering a second chain. Both chains were good quality.
28 de novembro de 2024
Resposta da thechainhut.co.uk
We are delighted to learn that you've rated our service and purchases with a 5 star review.
We look forward to serving you again soon!
Best wishes,
Mark
Customer Service excellent
I ordered the wrong item in error so sent an email asking to cancel it. I had an immediate reply to confirm my order was cancelled and a refund processed. Great customer service thanks.
18 de novembro de 2024
Resposta da thechainhut.co.uk
You're most welcome Nicola! :)
Best wishes,
Mark
Amazing Service
Ordered a lovely necklace which turned out to be to long for the recipient.
Return/exchange placed
So easy to do and the Communication
From the ‘Chain hut’ was outstanding!
Replacement received . Recipient loved
4 de novembro de 2024
Resposta da thechainhut.co.uk
Thank you for your wonderful review! We’re delighted to hear that our communication made your experience seamless. Your feedback means a lot to us, and we look forward to the opportunity to serve you again soon.
Best wishes,
Mark
I ordered the wrong size chain and was…
I ordered the wrong size chain and was in a panic but the customer service was outstanding! Very quick to respond and very helpful. The exchange was simple and next day re delivery. Will definitely be using teh chain hut again for future purchases.
Also the quality of the item is amazing.
13 de novembro de 2024
Resposta da thechainhut.co.uk
You have impeccable taste Rebecca! Our 7mm Cuban Chain is individually hand polished, elevating the quality to new heights and making it ideal for unforgettable occasions. We're delighted to have fulfilled your expectations the product and our service.
Look forward to serving you again soon!
Best wishes,
Mark
Great company to deal with!!
Great company to deal with!!!
Good quality and value , used a few times and have recommended to friends and family to use .
12 de novembro de 2024
Resposta da thechainhut.co.uk
We're delighted to receive your orders over the years. Hearing of your recommendations to your nearest and dearest is very rewarding!
Looking forward to serving you again soon Robert.
Best Wishes,
Tony :)
Fantastic bracelet but I bought the…
Fantastic bracelet but I bought the wrong size! They made the refund very easy, I ordered the smaller size and my son is thrilled with it!
Would definitely purchase from them again.
8 de novembro de 2024
Resposta da thechainhut.co.uk
Thank you for your wonderful review, Natalie!
We're likewise thrilled to hear our returns process met your expectations and furthermore delighted to hear that your son is enjoying the new size.
Look forward to serving you again in the future!
Best wishes,
Mark
Great customer service when I messed up…
Great customer service when I messed up the postcode on my order, this was sorted out by Tony and the team so quickly and efficiently.
The chain we purchased arrived and the quality is great!! Can't recommend them enough.
7 de novembro de 2024
Opinião espontânea
Resposta da thechainhut.co.uk
Thank you for taking the time to leave us a 5 star review Kirsty! :)
We’re pleased to hear our handling of your issue has met your expectations and that you are delighted with your purchase.
Thank you again for shopping with us!
Best wishes,
Tony
Resposta da thechainhut.co.uk
You're most welcome Dan!
Thank you so much for the 5-star review. We're thrilled to hear that you’re happy with both our products and service. Your feedback means a lot to us, and we truly appreciate your custom. We look forward to serving you again soon!
Best wishes,
Tony
Silver chain not right, delivery/returns not free
I ordered a Spiga Wheat chain to go with a silver pendant. The price was good, the weight was good, when it arrived it was well packaged and well made but...it was such bright white silver it didn't go with my pendant (which is brand new). Nor did it match any of my other sterling silver jewellery (a mix of new and vintage), and worn next to other silver necklaces it looks extremely odd as its so 'white'. It didn't say it was rhodium plated so I don't why it looks like this. I assume customers must want or expect silver to look like this but it doesn't have the warmth or depth I would associate with sterling silver. So I'm very disappointed. I'm debating about returning it or oxidising it to make it darker, as I've realised returns are not free, I have to send it back at my own expense. If you add the delivery charge, plus return cost (e.g. £2.70 for Royal Mail 48) that's nearly £6 for trying on a piece of jewellery! So that would make me very reluctant to order again...I think jewellery is very personal, you need to see it, touch it, and try it on before deciding whether it is right for you or not. You can't decide based on pictures online. So unless free delivery and/or free returns are offered, I will not be ordering again.
31 de outubro de 2024
Opinião espontânea
Resposta da thechainhut.co.uk
Hello Emma,
We’re delighted to hear that the prices, quality, weight, and packaging of the Spiga Wheat chain met your expectations.
It's unfortunate that you didn’t reach out to us before leaving a review, as we would have loved the chance to advise you sooner.
As chain specialists with decades of experience, we routinely assist customers in pairing chains with pendants, considering various aspects like colour, strength, durability, thickness, and more!
There are several reasons why the chain may not match your existing or brand-new jewellery. Briefly, sterling silver is naturally brighter when brand new and will inevitably dull over time. Rhodium-plated sterling silver, on the other hand, is darker, as rhodium is a member of the platinum family of metals and offers more consistency of colour over time. While there are common shades of rhodium plating in the industry, other retailers may even use ‘white rhodium,’ which is even brighter.
The item you have opted for is sterling silver without rhodium plating. Unlike other retailers, we take care to clearly label items if they are with rhodium plating in the specification table or description, because we recognize that anything affecting colour shades is important, particularly in pendant matching.
Regarding free returns - though we take on board your comments, our returns policy is transparently provided prior to purchase.
We have popped you an email and look forward to hearing from you!
Kind regards,
Mark
Excellent company
This was my second order from the chain hut and have just placed another.
The chains are great quality, Great prices and fast delivery.
The customer service is also great, Tony was great help.
Thanks to everyone there :)
Sarah.
26 de setembro de 2024
Opinião espontânea
Resposta da thechainhut.co.uk
Thank you so much for your wonderful review Sarah and for being a returning customer!
We’re thrilled to hear you’re happy with the quality of our chains, the pricing, and the speedy delivery. It’s fantastic to know that Tony was able to assist you—I’ll be sure to pass along your kind words to him and the wider team!
We truly appreciate your continued trust in us and look forward to serving you again soon.
Best regards,
Mark :)
Excellent service
Excellent service, cannot fault them. Will be ordering again.
24 de setembro de 2024
Resposta da thechainhut.co.uk
Thank you for your excellent review Debra! We're thrilled to hear that you found our service faultless. We look forward to serving you again soon. :)
Best Wishes,
Mark
Excellent quality purchase
Excellent quality purchase. Fast delivery and great customer service.
11 de setembro de 2024
Resposta da thechainhut.co.uk
Thank you for your 5-star review Wayne, we're thrilled to see your comments! We look forward to serving you again.
Best Wishes,
Mark
Excellent store for chain lovers!
I recently bought a necklase and I'm simply amazed with its quality, style and packing that arrived in. Each opening on that box felt so satisfying for some reason.
I have to give a special thanks to the customer service. I was in a rush and thanks to them I was able to sort out everything with ease and most importantly on time!
This store become one of my favorites.
Thank you!
15 de agosto de 2024
Resposta da thechainhut.co.uk
We are ever so delighted to receive your 5 star feedback, our 100th milestone review on Trustpilot.
Learning that we've met your expectations for the product, packaging and delivery is very rewarding for us.
We are honoured to have become one of your favourite stores and look forward to serving you again soon!
Best Wishes,
Mark
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