thechainhut.co.uk Opiniões 

159
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely fantastic company to deal with. I have placed a few orders with the Chain hut over the last few years, their customer service is second to none, super helpful and their products are spot o... Ver mais

Classificada 5 em 5 estrelas

Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Cannot fault the customer service from Tony at The Chain Hut. I was undecided on which chains to choose and he helpfully guided me through what would work best, including taking real life photos of th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bought a chain for my sister for Christmas - but she decided she wanted a longer chain. Contacted chain hut, who replied very quickly. Very simple returns process and refund arranged within a week. I... Ver mais

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Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

159 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(159)

22 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

10/10 service from Tony in customer…

10/10 service from Tony in customer services. Happened to get him both times when calling in to firstly return an item and confirm and upgrade delivery on new one. Tony went above and beyond which was awesome being my first purchase with them

2 de setembro de 2024
Opinião espontânea
logótipo da thechainhut.co.uk

Resposta da thechainhut.co.uk

We are so grateful for your kind words and 5-star rating Talbir, we've passed on your kind words to Tony!
Best wishes,
Mark

Classificada 5 em 5 estrelas

Excellent company

Excellent customer service, super speedy delivery and a quality product. Would highly recommend.

2 de setembro de 2024
logótipo da thechainhut.co.uk

Resposta da thechainhut.co.uk

We're super delighted to receive your 5-star rated feedback and further delighted to have you as our customer!
Best wishes,
Mark

Classificada 5 em 5 estrelas

Lovely product

Lovely product , quick delivery , ordered wrong size no problem with refund

15 de agosto de 2024
logótipo da thechainhut.co.uk

Resposta da thechainhut.co.uk

Thank you for taking time to leave us a review Pamela!
We hope to see you again soon :)

Classificada 5 em 5 estrelas

Though I had to return the item they…

Though I had to return the item they were very efficient and gave me a refund with no problem. Would definitely use them again

5 de agosto de 2024
logótipo da thechainhut.co.uk

Resposta da thechainhut.co.uk

Dear Birgit,
You're very welcome :)
Please do not hesitate to reach out to our customer service team if you're searching for an alternative. We are always delighted to assist when matching pendants with a chain.
Best wishes,
Tony

Classificada 5 em 5 estrelas

Rope bracelet

From customer service to quality product I have had a great customer experience and is the third item I have ordered from the Chain Hut.

5 de agosto de 2024
logótipo da thechainhut.co.uk

Resposta da thechainhut.co.uk

Dear Nicola,
Many thanks for sharing your experience and for your repeat custom.
It's always a pleasure to serve you!
Best wishes,
Tony

Classificada 5 em 5 estrelas

Simple and fast service.

Ordered a chain and had it dispatched and delivered within the same week. Very nice packaging that met my expectations and good product. Will be happy to go back to them again if needed.

25 de junho de 2024
Opinião espontânea
logótipo da thechainhut.co.uk

Resposta da thechainhut.co.uk

We really appreciate the time you have taken out to let us know your feedback on our product and service.

We'll continue to strive to meet your expectations and if there's anything further we can to do help please let us know!

Thank you again for shopping with us, it's a genuine pleasure to serve your custom. :)

Gordon

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, good communication, items as shown on website.

17 de junho de 2024
logótipo da thechainhut.co.uk

Resposta da thechainhut.co.uk

Thank you for shopping with us Rhiannon, it's a genuine pleasure to serve your custom.

We'll continue to strive to meet your expectations and if there's anything further we can to do help please let us know!

Gordon :)

Classificada 5 em 5 estrelas

Amazing customer service!

Amazing customer service. Bought a chain as a gift, unfortunately it wasn't quite to their liking, customer service were super helpful with the returns procedure and I received a full refund. Product was great quality, just not the recipients style. Would recommend!

21 de maio de 2024
Classificada 5 em 5 estrelas

Great service

Great service. The chains I ordered wasn't quite what I was expecting but super easy to return the items and re order

21 de maio de 2024
Classificada 5 em 5 estrelas

Excellent

Customer service is excellent. They are quick to respond to any queries and very helpful. Products are of a top quality. I Would recommend it to everyone

3 de maio de 2024
Classificada 5 em 5 estrelas

Great service.

Order processed quickly. Had to apply for a refund which was processed speedily. Communication was very efficient with no delays. Excellent service throughout. Very impressed and a company I will certainly continue to use again and recommend to friends.

10 de maio de 2024
Classificada 5 em 5 estrelas

Great website to navigate along with…

Great website to navigate along with fabulous personal service.
I was contacted by THC just to confirm my address to ensure delivery.
The items I ordered were just as described and their arrival through my letterbox was speedy and I wouldn't hesitate to recommend them 🌟😊

9 de abril de 2024
Classificada 5 em 5 estrelas

Buy IT!!!!!

Great quality product, true to size as well. Fast shipping to the US. Tony was excellent in answering any questions I had and will be ordering more from them!!!

28 de março de 2024
Classificada 5 em 5 estrelas

What a team

What a team! What service! And beautiful items!! They went out of their way to help me!! Especially Tony who has a heart of gold! And patience of a saint! Thank you again for making a great experience

You’re the best!
Don’t ever hesitate to buy from the chain hut ❤️❤️❤️❤️❤️

27 de março de 2024
Classificada 5 em 5 estrelas

Great customer service

Great customer service, and really beautiful necklace - so good to have chains in such a range of lengths (which meant I could get a length that was exactly right for a vintage pendant).

30 de janeiro de 2024
Classificada 5 em 5 estrelas

Positive Experience From Beginning To End

I contacted The Chain Hut prior to purchase to clarify details about an item I was interested in and Tony could not have been more helpful. I purchased the item but upon arrival it appeared to be smaller than the item advertised. I emailed The Chain Hut over the weekend to request a return and had a response early on the Monday morning from Mark as per their advertised response times. Mark was also incredibly helpful and after following his instructions I was able to determine that the product I ordered was the correct size. I telephoned the following day and spoke with Tony to advise that all was well and to cancel the return request. This company actually have people to speak to rather than chatbots so I would recommend them for that reason alone. The product looks immaculate, the presentation box is classy, the protective cover for the item is robust and the delivery packaging is excellent - with a message for the delivery person NOT to leave without a signature (unlike some doorstep dropping or collection point companies who shall remain nameless). I fully recommend The Chain Hut if you are shopping for jewellery.

22 de janeiro de 2024
Opinião espontânea

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