Excellent customer service and amazing quality products ordered 5.7mm Byzantine chain and bracelet was blown away by how good quality they were highly recommend The chain hut . Thanks chain hut for... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Absolutely fantastic company to deal with. I have placed a few orders with the Chain hut over the last few years, their customer service is second to none, super helpful and their products are spot o... Ver mais
Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Ver mais
A empresa respondeu
Cannot fault the customer service from Tony at The Chain Hut. I was undecided on which chains to choose and he helpfully guided me through what would work best, including taking real life photos of th... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
PO BOX 10538, LE419JG , Leicester , Reino Unido
- 01163193570
- www.thechainhut.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great product and service
I can’t find fault with the chains I have bought from The Chain Hut. The quality is great and the price extremely competitive. The service I have received has also been brilliant. 5 stars.
Absolutely amazing experience
Absolutely amazing experience! Chains are beautiful, price is excellent and delivery is unbelievable, I ordered my second chain from The Chain Hut yesterday afternoon and it has just been delivered this morning
I originally ordered the wrong ßize…
I originally ordered the wrong ßize necklace.however.i then requested à different size which thankfully arrived by Christmas, a first class service including how effeciently the refund was dealt with.
The service was great and the item was…
The service was great and the item was exactly as stated on their website.
I appreciated the guidance on types, width etc when you use the site.
Thank you
Excellent customer service from start…
Excellent customer service from start to finish, easy returns process, and the chains I bought were so well made and beautiful! Can definitely recommend.
Lovely products and excellent customer…
Lovely products and excellent customer service support
Excellent customer service
Excellent customer service. Helpful, communicative and quick to respond. Beautiful product. Highly recommend
Excellent customer service from a…
Excellent customer service from a company who genuinely cares about their customers experience of shopping with them online. Thank you for resolving my issue so promptly and with kindness.
Excellent quality
After some really disappointing white gold chains , I found chain hut and decided on a silver chain for pendant, had to super long and strong, arrived within days, beautiful solid silver chain , im over the moon with it! Highly recommend !
Ordered a chain for my son and the…
Ordered a chain for my son and the prompt delivery and excellent Customer Service was great. I contacted them shortly after receipt and my questions were answered, professionally, efficiently and most importantly promptly. Great service and will most definitely use in the future.
Really disappointing returns process
Really disappointing returns process. Expecting your customers to pay for returns is really disappointing - they said a return should only cost the amount of a 2nd class postage stamp, but in order to return my chain in the original packaging (which I had to do) cost me over £6. Also said there were flexible exchanges, but when I asked for an exchange, I had to independently return the product and purchase another again. This is an entirely new transaction, not an exchange. I will be going elsewhere.

Resposta da thechainhut.co.uk
Great!
I am absolutely obsessed with this shop! I was searching for a sterling silver chain for hours and couldn’t find any trustable sites under £50! I haven’t taken this chain off since I got it, I wear it in the shower, in bed, everywhere! No rust and no tarnishing and it was only £12.50! Packaging was so cute and came with a free gift box, I 100% recommend this site and will be my go-to for gifts :)
Excellent service
Ordered a bracelet and it came the next day although post and packing was cheap. Nice item of good quality, free giftbox and well packaged. Very impressed and I would recommend and use myself again
excellent shop
The chain was delivered in time, excellent packaging. Gift boxes were in perfect condition and chain was very securely wrapped in an adhesive film. The chain was perfectly polished and very high quality. Definitely will be buying from the shop again! 100% reccommended!
Great experience
Bought a chain for my sister for Christmas - but she decided she wanted a longer chain. Contacted chain hut, who replied very quickly. Very simple returns process and refund arranged within a week. I felt comfortable enough with them that I decided to order a replacement before receiving refund and that’s arrived with 2 days of ordering. Great experience. Would definitely recommend! Thanks chain hut!
I can honestly say never have I dealt…
I can honestly say never have I dealt with such an efficient and polite firm.
Ordered a chain which came next day I didn't think it suited me so asked for refund which the return instructions were easy.
All communication was done by emails with quick replies and even the wording was polite.
Ordered another type once again came next day and was more than happy.
Great firm to deal with well done !!
Amazing customer service
I had an amazing experience with Chain Hut - the necklace I ordered came in 24 hours! There was a slight issue with the necklace and I emailed their customer services team. The next day I had a reply saying a new necklace had been sent out to me free of charge! The necklace is perfect and I’ve been wearing it everyday since.
Amazing experience
Amazing experience, shopping with The Chain Hut!
Great communication and excellent despatch times.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







