The Green Reaper were perfectly fine.They were let down by Fedex who having tried to deliver my lawn mower to a building site and then not delivering on the next rescheduled day,they were impossible t... Ver mais
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Leia as opiniões dos outros
It was very easy to order and good communication also told it would be 3 working days for delivery ordered on the Friday got it monday morning 9.30 is i would definitely recommend them many thanks zip... Ver mais
The company has good stock levels of quality equipment at very competitive prices and ships the goods very quickly and professionally. The item ordered arrived exactly as predicted and was well-... Ver mais
A empresa respondeu
The Green Reaper website site is very easy to navigate and well backed on trust pilot. My order was accepted very quickly and delivery was excellent and well within time. The lawn mower arrived wi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre The Green Reaper
Escrito pela empresa
The Green Reaper is the UK’s go-to brand for garden machinery, supplying top-quality lawn mowers and lawn tractors to homes and businesses since 2004, as well as every easy-gardening device from garden vacuums and log splitters to chipper shredders and hedge trimmers.
We are passionate about supporting a cleaner, quieter and safer living and working environment. The Green Reaper is on a green mission to source superior, environmentally-sustainable, battery-powered, cordless outdoor power equipment which is kinder to you, your wallet and the world we live in.
Trust us for expert advice on the right tool for the job, speedy delivery and great prices on quality products.
Informações de contacto
27-29 Summerleys Road, HP27 9DS, Princes Risborough, Reino Unido
- 0800 014 8700
- sales@thegreenreaper.co.uk
- www.thegreenreaper.co.uk
4,7
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 79% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da The Green Reaper
Thank you for taking the time to leave us a review. We are very glad to hear that your order arrived swiftly.
Laura
Resposta da The Green Reaper
Thank you for your excellent review! We love hearing from happy customers :)
Laura
Excellent service
Excellent service, very competitive and arrived the very next door. Easy website
21 de julho de 2026
Resposta da The Green Reaper
Thank you for taking the time to leave us your positive feedback. We are very glad to hear our new website is easy to use and that your order arrived swiftly!
Laura
Received my mower in perfect condition
Received my mower in perfect condition
In good time despite our remote location!
20 de julho de 2026
Resposta da The Green Reaper
Thank you for taking the time to review us. We are very glad to hear our courier network met demand even in the farther reaches!
Laura
We purchased a Sunseeker lawnmower from…
We purchased a Sunseeker lawnmower from this box shifting company. The lawnmower has failed to operate correctly, going outside boundaries and chopping up plants. The Green Reaper company is a box shifter, offers poor after sales service and their distribution company FGM is also not resolving the issues. My problem started 3 months ago and is ongoing. I won’t be buying from this company again, I urge you to make your own choice. There is a saying, “buyer beware”.
18 de maio de 2026
Opinião espontânea
Excellent after sales service fast…
Excellent after sales service fast delivery of goods and Quick response to solve and fix problem
13 de julho de 2026
Resposta da The Green Reaper
Thank you for taking the time to give us a 5-star review. We are delighted that our team could sort a solution that was easy and convenient for you. Thank you for your custom with The Green Reaper!
Laura
Resposta da The Green Reaper
Thank you for taking the time to leave us feedback on your experience. We are very glad that you had a great delivery experience and that you found our prices competitive.
Laura
Always buy from this company
Always buy from this company, competitive on price and quick delivery, I've never had a problem
16 de julho de 2026
Resposta da The Green Reaper
Thank you for your lovely feedback and 5-star review! We are always happy to hear from our repeat customers. We look forward to seeing you again at thegreenreaper.co.uk soon :)
Laura
Resposta da The Green Reaper
Thank you for your review and positive feedback. We are very glad that our team got your order delivered swiftly.
Laura
Read the T&Cs carefully
Read the T&Cs carefully as their delivery charges are unusual, e.g. treating the East coast of Scotland different to the West coast, treating the delivery of parts different to "non-parts" etc.
14 de julho de 2026
Resposta da The Green Reaper
Thank you for taking time to leave your feedback Kevin.
Whilst machinery orders over £100 are subject to free UK delivery, postcode exclusions do apply. All our parts and consumables are subject to a standard delivery charge of £8.50 regardless of location and, in your case, only an extra £1.50 was applied to your order based on your postcode.
Any additional charges are added to the shopping basket upon entering your postcode during the checkout process, so customers are aware of the order total prior to making the decision to complete the transaction.
Kind regards
Nicki MacIntyre
Resposta da The Green Reaper
Thank you for taking the time to let us know your order arrived swiftly. We always love hearing from happy customers.
Laura
Competitive pricing and incredibly…
Competitive pricing and incredibly swift delivery. Second time I’ve bought from this company and very pleased.
13 de julho de 2026
Resposta da The Green Reaper
We are delighted to welcome you back again! Thank you for taking the time to leave us such a lovely review :)
Laura
Brilliant service.
Ride on mower delivered fully assembled and tested by Green Reaper by someone who explained the controls and made sure I was happy with it before he left. They delivered it over 200 miles for no extra charge. Brilliant service.
9 de julho de 2026
Resposta da The Green Reaper
Thank you for taking the time to leave us a 5-star review. We are delighted that Martin was able to give you an overview of your new kit and that you are happy with the level of service we provided.
Laura
Resposta da The Green Reaper
Thank you for your just perfect review!
Laura
Resposta da The Green Reaper
Thank you for your positive feedback! We are delighted we could get your order to you swiftly!
Laura
Good price and quickly delivered
Good price and quickly delivered. One of the items wasn't available and they quickly resolved it offering a replacement without additional cost.
8 de maio de 2026
Resposta da The Green Reaper
Thank you for taking the time to leave us a 5-star review! We are glad we could offer you a different option to complete your order swiftly.
Laura
Easy to do business with
Easy to do business with. Reliable and good reliable delivery.
6 de julho de 2026
Resposta da The Green Reaper
Thank you for your positive review! We are happy to hear you found us easy to work with :)
Laura
After-sales support shockingly poor.
As others have pointed out, this company is good until the sale is made; after that, everything changes.
I received a damaged item and the after-sales support has been shockingly poor. Customer service is by email only, although the sales department naturally has a telephone number.
Replies have been slow, often taking more than 24 hours, and have consisted of a single line with no greeting, explanation or basic courtesy. On two occasions, they appeared to try to pass the matter to the manufacturer as a warranty issue rather than accepting responsibility as the retailer under the Consumer Rights Act 2015.
I had intended to purchase further gardening equipment, but after this experience it will certainly not be from The Green Reaper.
Edit: The reply from The Green Reaper is misleading. My initial contact to inform that I had received a damaged item (a Cobra Trimmer) was met with "We will reach out to Cobra and see how they wish to handle the warranty as this will be a warranty damage claim". Even after chasing for further responses their reply was a curt "Let us take this to Cobra and see what they can offer.". I had to stress that I was following my rights under the Consumer Rights Act, that my contract was with them and not Cobra, and that without a partial refund I would return the item for a full refund before they finally took responsibility and offered the partial refund I was requesting. The process took 48 hours, not 24.
They state "Whenever there is an issue with a brand's product, we have to work with them directly.". This may be the case, but their internal dealings with Cobra is not my concern. As a customer my contract is with The Green Reaper, not Cobra, and their attempts to involve the manufacturer could be seen as an attempt to pass responsibility.
It is a shame their after-sales is so poor because their prices and delivery are first-class.
16 de julho de 2026
Opinião espontânea
Resposta da The Green Reaper
Hello Gary,
Thank you for your feedback.
We use a designated online ticket system so that every member of our team and our managers are able to see each and every exchange and interaction with our customers. This transparency assists in operational effectiveness as well as ensuring consistent levels of customer care.
Whenever there is an issue with a brand's product, we have to work with them directly. This is not a diffusion of responsibility; this is part of our obligation to them to maintain their Brand's standards and reputation as a dealer. What a manufacturer's warranty means is that we always work with the manufacturer - the Brand - in this instance, Cobra.
We have reviewed your concern about the timeliness of responses and see from our records that you received an offer of compensation within 24-hours of opening a ticket. When you countered that offer, we updated you again within 24-hours, contacted Cobra and were able to meet your requested compensation amount, which was refunded to you this morning, in exactly the manner that was outlined yesterday.
We are sorry to hear that these updates and the outcome of your request were not to your satisfaction. We always strive to meet customer expectations, and your ticket was no exception.
Devon
Resposta da The Green Reaper
Thank you for taking the time to review us. We are glad to hear your order arrived quickly.
Laura
Prompt, Professional and Polite
Prompt, Professional and Polite: ordered a Weibang wheeled strimmer to tackle my Apiary (bee hives)overgrowth in local Council parkland. Impressed by video demonstrations of strimmer
Excellent order placement, delivery and a hands-on demonstration of my new purchase by Martin.
Could not be bettered by competitors (IMH))
7 de julho de 2026
Resposta da The Green Reaper
Thank you for your work to help the bees! We are glad Martin's demo was helpful and appreciate your custom with The Green Reaper!
Laura
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