Theheatxchange Opiniões 

Extremely helpful great after service. Quality product

Helpful, very efficient, very quick delivery

Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was received & dispatched etc, I looked in junk email in case it was wrongly located. Nevertheless everything happened as promised & would recommend seller.

I never understood why they gave 1 rating. However, we were very satisfied.

We needed a part for our boiler & these guys provided it on time & at a competitive price. Fitted & working perfectly.

My only (tiny) issue is we didn't receive a confirmation email. The only way we knew the order had gone through was the bank transfer was pending. However, I emailed them and they were quick to respond. 9.9 out of ten from me.

Will very happily use them again :-)

Given good advice on purchase of part required. Speedy delivery. No quibble replacement of part damaged in transit - was replaced within 24 hours. Excellent thanks!

I ordered a Worcester boiler spare part on 16/03/2023.
Shortly after Heatxchange responded to my Trustpilot review (their review which I politely challenge -pls see below) I received an email: “We are sorry to inform you that this part is now obsolete, we will refund you now.” ( I got refund next day.) This is the only direct communication I have received.
- I did not receive an email order confirmation.
- Nothing from Heatxchange in my spam I can see I didn't a search: "No results." I checked a second time.
- I ordered part from an alternative supplier. I got an immediate order confirmation from them to my inbox.
- No response from Heatxchange to their ‘check order progress’ webform that I completed.
- Their phone no. given longer works - as they confirm.
- No response received to the contact form I also sent them on 16/3.
- No indication on their site that i could see on 16/3 that Heatxchange was closed 17 - 20 March.
- Thanks for your reply - I simply do not accept your explanations about messages being sent me. But to be fair: I have added one star as you have refunded my money on 21 March. Finally, you would be well-advised to put the same amount of effort into reponding to customers' orders as you do to Trustpilot reviews!

Don't tell people you do overnight delivery, charge them for it then don't deliver for 3 days.

Very quick delivery
Paid the £15 for the next day before 12PM delivery and received the item around 11AM. Arrived before the actual boiler repair person, which is exactly what I needed.

Thank you very much. Very happy.

No fus easy to find what you were looking for and at reasonable prices

Customer service have gone above and beyond to rectify an issue - much appreciated and would use again

As of date not received the part I ordered 02/03/23

Thanks for the reply just confusing that asking for review when not received the part.

Firstly I paid extra for next day delivery. This did not happen and when queried with the seller they blamed parcelforce, which may or may not be accurate but there was no suggestion of refunding the extra cost.
Secondly the item is not exactly as it appears on their website the original fitment and the one advertised both have a window into the combustion chamber. The item actually supplied does not. I don’t know the significance of this but technically I was not supplied with what I ordered.
I don’t think I’m likely to use this company again.

I have ordered a boiler front cover. order number Ref: KB479244734. it was supposed to be a next day order. I have paid for that service. iam still waiting for the product...

The heat exchange does not seem to hold any stock. So when you order they order from manufacture so takes three times as Long as web site states.
Ordered parts on 10/02/23 and still waiting on the 23/02/23
Contacted company got tracking reference and only dispatched on 22/02/23 being delivered by Royal Mail so who knows when I will get it
Can not recommend the company very very poor service

Great service, willing to help you to get the right part, fair pricing. Highly recommended.

Mr. B Cheema

Ordered a boiler part at 1pm on Tuesday, arrived 10am the next day. Very well packed - no possibility of any damage. Very easy web site to use, good price....just perfect really

it took time to understand their communications

Told part could be delivered next day 4 hours later informed 5-7 days what happened to digital stock taking ? Feels like I was conned , having read the reply I still don’t understand, why agree to deliver next day, including a hefty fee for it then say it’s not in stock, so can’t be done overnight yet reply that it’s because the destination is Northern Ireland? The original explanation contradicts that answer !