Great service from The Heat Xchange. I ordered an ESi ESZVA2LM 2-port actuator on next-day delivery, and it arrived on a Saturday morning, exactly the right part and well packed. Good price and quick,... Ver mais
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Leia as opiniões dos outros
Had a problem with stock availability and they were let down by a supplier. Sorted a full refund as a result
A empresa respondeu
Placed order for 'in stock' goods on 1st January, received immediate confirmation that I had been charged (£200+). 2 weeks later... seven attempts from myself to contact... one reply that goods 'were... Ver mais
A empresa respondeu
Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Heatxchange has over 40 years of hands-on experience supplying Heating Spares and controls to the trade and public. We supply genuine boiler parts and all are brand new with 12 months warranty. As well as boiler spares we also supply fire spares. We provide a fast and efficient delivery service with a range of carriage options including free delivery for orders over £100. We are available on the phone or email to answer any quires you may have. Our prices are very competitive and we will always do our best to price match a like for like quote.
Informações de contacto
5 Norton Road, Pelsall Walsall, Pelsall Walsall, WS3 4AY, WALSALL, Reino Unido
- 01922694724
- sales@theheatxchange.co.uk
- www.theheatxchange.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Range of Products /Web Access Good.
Range of Products /Web Access Good.
Product Order accepted as ‘In Stock’. 24 Hours later advised that Product was Out of Stock. Order cancelled

Resposta da Theheatxchange

Resposta da Theheatxchange

Resposta da Theheatxchange
Excellent service
Excellent service, cant fault them at all. 100% would recommended them and have done.

Resposta da Theheatxchange
Item listed on website but not…
Item listed on website but not available.
cost me an extra day without heat/hot water.

Resposta da Theheatxchange
Paid, no items and no update response from company.
Ordered and promptly paid 08/01/2023.
16 days later - numerous calls to a answer phone - and several emails requesting progress update on order no.KA439701827 nothing. It appears they are really busy - so are a lot of people by reading the feedback.
Can I please have a status please,
Very quick at taking your money though.
Thanks

Resposta da Theheatxchange
The fan ordered turned up promptly and…
The fan ordered turned up promptly and with no issues. Very pleased
tried calling several times ,all…
tried calling several times ,all options telling me to go to website , were i bought a part , paid 3=318 for express delivery , told customer who has been without heating/hot water since xmas eve, only to recieve a emaill saying 5/7 days from man u , if my calls had been answered would not have been made to look a idiot

Resposta da Theheatxchange
Told too late item was not in stock
Ordered part in good faith and ordered elsewhere other parts needed for the repair, only for theheatexchange to later tell me their stock was incorrect and they couldn't supply item. Very annoying and expensive experience due to the purchase of additional parts.

Resposta da Theheatxchange
Ideal Boiler diverter valve
Ordered a part on a 5-7 day delivery, came next day!!
A great website. Easy to choose with lots of information.

Resposta da Theheatxchange
The key I ordered never turned up and…
The key I ordered never turned up and no reply to queries. Disappointing

Resposta da Theheatxchange
They show they have in stock but they…
They show they have in stock but they don't they don't call me to ask if you still want the order just sent a email was expecting the order I checked my email then I realized that they don't have it but wasted another 2 days for my heating to work

Resposta da Theheatxchange
The service was excellent from start to…
The service was excellent from start to finish and the delivery was earlier than expected. Defiantly recommend. Thank you

Resposta da Theheatxchange
Emails and correspondence very…
Emails and correspondence very efficient when i was not sure of the part I was buying.
Fast delivery.
Thank you very much

Resposta da Theheatxchange
I through the product was at a good…
I through the product was at a good price the product came next day 👍 tried to order online bit of a nightmare got there in the end after about 6 emails
No one answered the phone at all.

Resposta da Theheatxchange
Obsolete parts listed for sale
I ordered a Baxi flue gasket as advertised on their website. They accepted my order and charged my credit card. I waited and waited, then emailed them to ask where my order was? It will be dispatched on Friday was the answer (I think). Eventually, they admitted, no, we won't be dispatching your order, the part is obsolete, we'll refund you instead (which they did). The worst part? Months later, they are still advertising the same part on their website even though they know that they cannot fulfil the order.

Resposta da Theheatxchange
Ordered my part for my boiler
Ordered my spare part for my boiler on Monday it arrived Tuesday spot on will use again👍

Resposta da Theheatxchange
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