Theheatxchange Opiniões 

203
•
TrustScore: 4 em 5

3,9

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Classificada 5 em 5 estrelas

Great service from The Heat Xchange. I ordered an ESi ESZVA2LM 2-port actuator on next-day delivery, and it arrived on a Saturday morning, exactly the right part and well packed. Good price and quick,... Ver mais

Classificada 4 em 5 estrelas

Had a problem with stock availability and they were let down by a supplier. Sorted a full refund as a result

A empresa respondeu

Classificada 1 em 5 estrelas

Placed order for 'in stock' goods on 1st January, received immediate confirmation that I had been charged (£200+). 2 weeks later... seven attempts from myself to contact... one reply that goods 'were... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de aquecedores

Escrito pela empresa

The Heatxchange has over 40 years of hands-on experience supplying Heating Spares and controls to the trade and public. We supply genuine boiler parts and all are brand new with 12 months warranty. As well as boiler spares we also supply fire spares. We provide a fast and efficient delivery service with a range of carriage options including free delivery for orders over £100. We are available on the phone or email to answer any quires you may have. Our prices are very competitive and we will always do our best to price match a like for like quote.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

203 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(203)

32 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Range of Products /Web Access Good.

Range of Products /Web Access Good.
Product Order accepted as ‘In Stock’. 24 Hours later advised that Product was Out of Stock. Order cancelled

1 de fevereiro de 2023
logótipo da Theheatxchange

Resposta da Theheatxchange

Sorry this happened hopefully we can help in the future

Classificada 2 em 5 estrelas

Late delivery

Paid 7.99 for over night delivery, still waiting.

1 de fevereiro de 2023
logótipo da Theheatxchange

Resposta da Theheatxchange

sorry about this sometimes the carrier does let us down

Classificada 1 em 5 estrelas

Item listed on website but not…

Item listed on website but not available.
cost me an extra day without heat/hot water.

1 de fevereiro de 2023
logótipo da Theheatxchange

Resposta da Theheatxchange

Sorry about your experience we do keep over 500000 items on our site and sometimes stock issues do happen - once again sorry for the inconvenience

Classificada 1 em 5 estrelas

Paid, no items and no update response from company.

Ordered and promptly paid 08/01/2023.
16 days later - numerous calls to a answer phone - and several emails requesting progress update on order no.KA439701827 nothing. It appears they are really busy - so are a lot of people by reading the feedback.
Can I please have a status please,
Very quick at taking your money though.
Thanks

8 de janeiro de 2023
Opinião espontânea
logótipo da Theheatxchange

Resposta da Theheatxchange

sorry for the delay coming back to you - we are awaiting a call back from the manufacture, unfortunately the screws you ordered are not a common part and reillo are struggling a little with supply - but as soon as we have a date i will advise immediately

Classificada 1 em 5 estrelas

tried calling several times ,all…

tried calling several times ,all options telling me to go to website , were i bought a part , paid 3=318 for express delivery , told customer who has been without heating/hot water since xmas eve, only to recieve a emaill saying 5/7 days from man u , if my calls had been answered would not have been made to look a idiot

4 de janeiro de 2023
logótipo da Theheatxchange

Resposta da Theheatxchange

Sorry we are extremely busy during the winter period, we do always answer emails within 1hr.

Classificada 1 em 5 estrelas

Told too late item was not in stock

Ordered part in good faith and ordered elsewhere other parts needed for the repair, only for theheatexchange to later tell me their stock was incorrect and they couldn't supply item. Very annoying and expensive experience due to the purchase of additional parts.

3 de janeiro de 2023
logótipo da Theheatxchange

Resposta da Theheatxchange

Sorry for any inconvenience caused, we was struggling for stock replenishment due to the Christmas period.

Classificada 5 em 5 estrelas

Ideal Boiler diverter valve

Ordered a part on a 5-7 day delivery, came next day!!
A great website. Easy to choose with lots of information.

30 de dezembro de 2022
logótipo da Theheatxchange

Resposta da Theheatxchange

thank you for you business

Classificada 1 em 5 estrelas

The key I ordered never turned up and…

The key I ordered never turned up and no reply to queries. Disappointing

31 de outubro de 2022
logótipo da Theheatxchange

Resposta da Theheatxchange

we have not had any emails from you we reply yo all within a hour,we are happy to find out where the part is, but intill now we didn't know it hadn't arrived.

Classificada 1 em 5 estrelas

They show they have in stock but they…

They show they have in stock but they don't they don't call me to ask if you still want the order just sent a email was expecting the order I checked my email then I realized that they don't have it but wasted another 2 days for my heating to work

1 de dezembro de 2022
logótipo da Theheatxchange

Resposta da Theheatxchange

We unfortunately are extremely busy this time of year so we do email rather than phone, this is normally done within a hour, we do occasionally list stock that is not there as we have over 500,000 stock lines and there is a small margin for error
once again sorry for any inconvenienced caused

Classificada 4 em 5 estrelas

I through the product was at a good…

I through the product was at a good price the product came next day 👍 tried to order online bit of a nightmare got there in the end after about 6 emails
No one answered the phone at all.

1 de novembro de 2022
logótipo da Theheatxchange

Resposta da Theheatxchange

thank you for your order, sorry about the phone, we are extremely busy but will always answer a email or WhatsApp within an 60mins of a working day

Classificada 1 em 5 estrelas

Obsolete parts listed for sale

I ordered a Baxi flue gasket as advertised on their website. They accepted my order and charged my credit card. I waited and waited, then emailed them to ask where my order was? It will be dispatched on Friday was the answer (I think). Eventually, they admitted, no, we won't be dispatching your order, the part is obsolete, we'll refund you instead (which they did). The worst part? Months later, they are still advertising the same part on their website even though they know that they cannot fulfil the order.

5 de setembro de 2022
logótipo da Theheatxchange

Resposta da Theheatxchange

Sorry to hear about your experience, it is a oversight that the product is still showing. it has now been removed - sorry for any inconvenienced caused

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