I have ongoing symptoms of UTI and even if my GP requested urine "culture" test, the lab only had done basic cell test. I needed to know the cause of my symptom so came across The STI Clinic's culture... Ver mais
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Leia as opiniões dos outros
No answers from the GP to explain recurrent pelvic pain despite a full panel being done. Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” h... Ver mais
Received the blood test kit in the post next day, unfortunately had a nightmare trying to obtain a sample. I’m unsure how anyone would be able to fill the whole vial from a pin pric(k) in your fing... Ver mais
A empresa respondeu
Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We provide access to affordable private sexual health screening through one of the UK's leading pathology laboratories. We are able to offer patients access to treatment following a positive test result. All treatments are sent by overnight delivery by our registered partner pharmacy.
Escrito pela empresa
Informações de contacto
4,8
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great
Fast postage of the kit, easy to collect and easy return postage, results came in approx 48 hours. Great
25 de julho de 2025
Ease to order and simple clear…
Ease to order and simple clear instructions. Results came back quickly. Would definitely use again and would recommend.
19 de julho de 2025
Good easy to use service
Test easy to use and test results back within days. Would use again if needed to use one of the tests they offer.
11 de julho de 2025
Excellent service
Such good communication, my first test got lost in transit so they sent another out straight away, excellent service!
Thank you
1 de julho de 2025
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
I would not recommend this company at…
I would not recommend this company at all. They were very unhelpful. I purchased a urine test but despite doing the test exactly as I was told the results were not conclusive and despite saying it had grown three organisms they could not tell me what they were and refused to send out another test. I was extremely disappointed and would advise everyone to not waste a lot of money only to get zero results of what I and dealing with. I would never use the company again.
7 de julho de 2025
Resposta da The STI Clinic
Thank you for taking the time to write a review.
Where there is growth of 3 or more organisms on a culture it is not possible to identify the individual organisms. This is not us being difficult - it is just not technically possible. You would get the same response from any other laboratory with the same mixed growth on a culture.
The most common cause of this type of result is contamination of the urine sample with skin flora during sample collection. We can of course repeat the test for you if it is clinically indicated. I have checked your patient profile and there is no email from you requesting a repeat test - only a request that we forward the full lab report.
If you contact the helpdesk then someone can go through your results with you and suggest the best way forward.
We look forward to hearing from you.
Kind regards,
Claire Davenport
Fast service and great communication
The test kit I ordered arrived promptly, the instructions were simple and clear to understand/follow. I got my results back within the time stated on their website. I did contact them requesting further information about my results, I received a reply within minutes. Very positive experience.
24 de junho de 2025
It was quick
It was quick, and easy service to use and when i needed assistance the staff were very quick to respond and helpful! will definitely use again, thank you
4 de abril de 2025
Time frame is good with good…
Time frame is good with good communications too would recommend pls
9 de junho de 2025
I needed to get some testing completed…
I needed to get some testing completed that my doctors practice unfortunately would not offer to do for me. Found the website- the process was quick and efficient! The customer service team was quick and efficient to come back to me and responded to all my queries.
Got the results I was waiting for and further advice which was great! Highly recommend!
23 de maio de 2025
The kit delivered on time and the…
The kit delivered on time and the results received very quickly thank you
21 de maio de 2025
Prompt delivery of test
Prompt delivery of test. Quick turn around on results they say 24 to 36 hours after the test arrives but it’s usually much less.
1 de maio de 2025
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