Thomas Flavell & Sons Opiniões 

67
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I couldn’t be more thankful for the team at Thomas Flavell, especially Frannie. She made my first home purchase as simple and stress free as she could and nothing was too much trouble for her. I would... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a great experience with Frannie our Trainee Conveyancer. She kept us informed and updated as soon as she had updates. All though we had stresses with purchasing the home due to issues that aris... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Thank you so much to Verity and her team of Kelly, Shelley, Lynsey, Jane and Elle. They have been amazing with our conveyancing transaction. They have been very professional and patient with us al... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lara was excellent and made everything run smoothly as soon as she became involved in this already progressed and somewhat tricky property sale. Her ability to step in and quickly get things on track... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviços jurídicos
  2. Advogado de direito de família
  3. Advogado de direito de família e menores
  4. Especialista em transferência de propriedades
  5. Estate Planning Attorney

Escrito pela empresa

Thomas Flavell & Sons is a regional law firm with offices in Hinckley and Leamington Spa, serving clients across Leicestershire, Warwickshire as well as further afield, providing legal services to individuals and businesses. We are well-known in the communities we serve, with a high proportion of our work coming from repeat clients and referrals. We offer a comprehensive range of legal services to assist individuals, families, and businesses. Our services include conveyancing, family law, wills, trusts and probate, power of attorney, contentious probate (contesting a will), litigation and dispute resolution, notary services, settlement agreements, and business legal advice. Our well-established award-winning Midlands firm boasts a rich history and a promising future. Founded in 1809 and joined by Thomas Flavell in 1910, the practice proudly carries his name. The Flavell family remained integral to the firm until Tom Flavell's retirement in late 2016. We cultivate a refreshing, employee-centric culture that fully supports our team, enabling them to consistently deliver exceptional service to both long-standing and new clients. Our journey has seen us evolve from a 19th-century high street solicitor into a modern law firm, continuously adapting to the ever-changing legal market. We take immense pride in our team of professionals, who possess a diverse range of specialisations, qualifications, and experience across all departments. This creates an ideal environment for learning, development, and knowledge sharing, fostering continuous growth for all employees.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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4,7

Todas as opiniões

(67)

27 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The people I dealt with were…

The people I dealt with were professional yet friendly - my calls were put through quickly and my query dealt with immediately. I was tied to a deadline and the team pushed hard to reach it. This is the second time I have used Thomas Flavell and I would not hesitate to use them again or recommend them to others.

31 de outubro de 2025
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Resposta da Thomas Flavell & Sons

Thank you for your review - please to hear that you have returned to Thomas Flavell & Sons for the second time, and that you continue to have a positive experience with the team.

Classificada 5 em 5 estrelas

House sale

House sale
Excellent service throughout. Good communication and response to queries. All members of the team shared the same professional attitude.

30 de outubro de 2025
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Resposta da Thomas Flavell & Sons

Thank you so much for leaving a review about your experience working with TFS on your house sale. Really pleased that you felt that you received excellent service. We look forward to working with you again in the future.

Classificada 5 em 5 estrelas

I have just completed on my first house…

I have just completed on my first house purchase and I am delighted with my experience of using Thomas Flavell & Sons. The whole process felt totally effortless for me, which is testament to the hard work of the team getting everything sorted. It was assuring for me as first time buyer knowing I was in good hands. Special mention to Frannie (and Chris) for her clear, detailed and prompt communication and fantastic customer service, nothing was too much trouble despite my many questions! The time to completion was achieved super quickly which I know the seller / rest of the chain has really appreciated. I look forward to using your services again in the future.

9 de dezembro de 2025
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Resposta da Thomas Flavell & Sons

Thank you for your review Serena! Delighted to hear how well the process went for you, and pleased that Frannie and Chris were able to assist you. We look forward to working with you again in the future.

Classificada 5 em 5 estrelas

10/10 communication

As an estate agent myself I know the importance of having a brilliant solicitor. Frannie Simpson was that and more! I cannot fault her for what was a difficult process made as easy as possible with her speedy, clear and professional communication. Thankyou once again to Frannie and Chris & the Thomas flavell team!

5 de dezembro de 2025
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Resposta da Thomas Flavell & Sons

Thank you so much for your review Millie! It's really appreciated, and delighted to hear what a positive experience you had with Frannie, Chris and the TFS team! We look forward to working with you again in the future.

Classificada 5 em 5 estrelas

First Home

Where do we start. Thomas Flavell & Sons were absolutely amazing throughout the whole process of buying our first home. In particular, we had the pleasure having Frannie Simpson as our point of contact throughout our whole journey. There were a lot of obstacles we had to get through, but Frannie was excellent at keeping us well informed, reassured and chasing any queries quickly and efficiently, she really is a great asset to TFS. We would highly recommend TFS for anyone looking at purchasing their first home. We certainly will be using them again in the future!

5 de dezembro de 2025
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Resposta da Thomas Flavell & Sons

Thank you so much for taking the time to leave a review about your experience working with TFS and in particular Frannie. So pleased to hear that it was so positive and that you would recommend us. We look forward to working with you again in the future, and hope you are very happy in your new home.

Classificada 1 em 5 estrelas

Please stay away from these solicitors

Please stay away from these solicitors, We came to these to sell our house, right from the beginning, communication has been shocking, not passing on messages etc. constantly chasing them to see what the situation is. We had problems with our mortgage company and wanted to let the new buyers know the completion date so we didn’t get a early repayment fee, this was communicated to the solicitor and wasn’t passed on and caused massive problems, dealing with about 4 different solicitors us just rediculous, Was called about 5 times to confirm completion date, they didn’t verify our details for payment so payment got delayed, which caused problems with other companies. delay in invoice in being sent and having to chase yet again. I will not use them again.
PLEASE STAY AWAY!
No professionalism and considering how much you have to pay them to do the job, which wasn’t done properly.

1 de fevereiro de 2025
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Resposta da Thomas Flavell & Sons

Thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt disappointed with the service you received during your conveyancing matter. We work hard to provide a consistently high level of client care, and we are sorry that this was not your experience.
Having reviewed your file, we couldn’t find any note of concerns being raised during the course of your matter. We genuinely wish we had been aware, as it would have given us the chance to understand and address any issues at the time.
You mentioned that you had to deal with four different solicitors. To clarify, your matter was managed by your appointed solicitor and supported by our wider team of five. This approach helps ensure continuity and support, especially during staff absences, and is generally something our clients appreciate. We also note that you were assisted in person when you visited our office, and that your buyers were provided with your proposed completion date.
We’re sorry to hear that you do not plan to use our services again. Please know that we remain committed to offering a high standard of client care, and we regret that your experience fell short on this occasion.

Classificada 5 em 5 estrelas

Exceptional Conveyancing Experience

Exceptional Conveyancing Experience

April and Izzy provided exceptional conveyancing support, offering clear legal advice, prompt communication, and thorough documentation. Their professionalism and ability to simplify complex legal details made the entire house-buying process smooth and stress-free.

31 de outubro de 2025
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Resposta da Thomas Flavell & Sons

Thank you so much for taking the time to leave a review. So pleased to hear what a stress-free experience you had working with April and Izzy.

Classificada 5 em 5 estrelas

Brilliant service

April and Izzy were efficient, proactive, helpful and friendly. I can’t praise them highly enough.

30 de setembro de 2025
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Resposta da Thomas Flavell & Sons

Thank you for your review, delighted to hear what a positive experience you had working with April and Izzy. We look forward to working with you again in the future.

Classificada 5 em 5 estrelas

The communication was excellent

The communication was excellent! Lucie always responded and kept me in the loop. Great service

6 de agosto de 2025
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Resposta da Thomas Flavell & Sons

Thank you so much for your review John. Delighted to hear how good the communication was on your matter. We look forward to working with you again in the future.

Classificada 5 em 5 estrelas

Could have asked for more

Could have asked for more, excellent service throughout

Having had my Father and Mother pass away within a short space of time, I was totally lost with what I had to do. Thanks to Zara and the rest of the team they guided me through the whole process showing compassion and professionalism throughout. Zara was always on hand to answer questions and offer support when required.
We were so impressed with Flavells we will be using them in future for all of our legal matters.

28 de abril de 2025
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Resposta da Thomas Flavell & Sons

Thank you Richard for your review. So pleased to hear that you were provided with such a good service from Zara and the team.

Classificada 5 em 5 estrelas

Fantastic friendly service

Fantastic friendly service. Will be using for all legal requirements now. Sarah on the front desk is very welcoming and professional

10 de junho de 2025
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Resposta da Thomas Flavell & Sons

Thank you so much for your review Andy. Delighted to hear what a positive experience you had with the team in Leamington Spa. We look forward to working with you again in the future.

Classificada 1 em 5 estrelas

Do not recommend

We completed our house moved with them 6 months ago and it nearly fell through due to them not sorting out the finances. This was blamed on us not sending them a link (this was sent in August but they lost it). We had very little progress and had to always ask for updates over the 6 plus months it took. They also said a declaration of trust would be included however 6 months on it still hasn’t and my enquiries ignored.
No idea why the estate agents recommended them as we got the impression that their slow progress, lack of organisation and poor communication was normal. Very disappointed that they never delivered everything promised and created extra stress around the completion date.

22 de dezembro de 2024
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Resposta da Thomas Flavell & Sons

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you felt disappointed with the service you received during your house purchase.

We’d first like to apologise that the Declaration of Trust has not yet been noted in the title deeds. A member of our team is still dealing with this and will be in touch with you shortly.

We would like to respond to a few details mentioned in your review. Your file was reported to you within 12 weeks, which is well within expected timescales. The process was then delayed by a change in your mortgage offer, which understandably took around four weeks to be reissued. Unfortunately, the sellers’ solicitors were not ready to complete until December, leaving us waiting and ready on your behalf for over three months.

The reason we requested a new link was simply because contributions had continued during that time – not because your original submission was lost. We also maintained regular contact throughout and provided updates as and when they were available.

We completely understand how frustrating and stressful a drawn-out conveyancing process can be, especially when delays happen that are out of your hands. We’re really sorry that this affected your experience, and it’s never our intention to add stress to what should be an exciting time.

One of our team has contacted you directly to address any outstanding concerns.

Kind regards, Lucy

Classificada 5 em 5 estrelas

Thomas Flavell & Sons

Our solicitor Mark Hardy was very professional, efficient and dealt with everything so that the whole process was easy and quick.

7 de maio de 2025
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Resposta da Thomas Flavell & Sons

Thanks Darren, really appreciate your review. So pleased to hear what a positive experience you had working with Mark.

Classificada 5 em 5 estrelas

Excellent

Sarah Workman and Harriet Lawson were amazing from start to finish during my conveyancing process. Knowing my matter was in safe hands, I wouldn’t trust anyone else!

28 de março de 2025
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Resposta da Thomas Flavell & Sons

Thank you for your lovely review Rosie, we really appreciate you taking the time to leave it for Sarah and Harriet.

Classificada 5 em 5 estrelas

Great professional service

Great professional service. Matt, Elizabeth and all the team did a fantastic job to make it a smooth effortless procedure. Kept us updated with progress and completed the job extremely efficiently.

11 de abril de 2025
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Resposta da Thomas Flavell & Sons

Great to hear this, many thanks for taking the time to leave us a review.

Classificada 5 em 5 estrelas

Thank you for completing so quickly

Thank you for completing our purchase and sale so swiftly and efficiently - enabling us to save £2,500 by completing before the Stamp Duty change.

31 de março de 2025
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Resposta da Thomas Flavell & Sons

Delighted that we could be of assistance to you. We look forward to working with you again in the future.

Classificada 5 em 5 estrelas

Thomas Flavell great service

We initially dealt with Vijay Singh who was extremely professional and understanding of our situation. He fully explained the probate process to us before handing over the matter to Zara Taylor.
Zara was excellent. She kept us fully informed throughout the process which we’re sure was more difficult due to both Executors living at opposite ends of the country and not being local to Hinckley.
We would send an email at any time of the day and she’d reply almost immediately.
She was very helpful and pleasant to deal with throughout this matter and we cannot sing her praises highly enough.
Thank you also to Hiren Savjani who handled the conveyancing and for finding time to see us at short notice when we were in the area; it was very much appreciated.
All in all we would highly recommend TFS. They are an extremely professional and friendly firm and were a pleasure to deal with.

10 de abril de 2024
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Resposta da Thomas Flavell & Sons

Really pleased to read this lovely review of the team in Hinckley. Thank you for taking the time to leave it.

Classificada 4 em 5 estrelas

They were always professional and…

They were always professional and responded quickly to any queries we had. Most of the correspondence is by email but there was always someone to talk things through with on the telephone.

27 de março de 2025
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Resposta da Thomas Flavell & Sons

Thank you so much for your review Mandy. Really pleased you were pleased with the service we offered.

Classificada 5 em 5 estrelas

House purchase reassurance

I'm glad to say that TFS and especially Sarah with support from Harrier are a firm of solicitors that I trust. I wouldn't say that about many solicitors! After one aborted purchase (foam in the roof) the second progressed smoothly and fast enough to beat the stamp duty increase. Thanks guys!

1 de abril de 2025
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Resposta da Thomas Flavell & Sons

Delighted to read your review Don, thank you so much for taking the time to leave it. Hope you will be very happy in your new home.

Classificada 5 em 5 estrelas

Great job from ThomasFlavell and sons

Very helpful from start to finish keeping us in the loop from day one right through to exchanging contracts we couldn’t have coped without them with a special thanks to Kelly Roberts who kept in touch,
The app was superb so we knew where we were and what needed doing.
Thank you to all the team at Thomas Flavell and sons

28 de março de 2025
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Resposta da Thomas Flavell & Sons

Thank you so much for your review Chris. Really pleased to hear how useful the app was in the process, and that Kelly provided such a great service.

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