AJ was very helpful during our property purchase. We did chase emails constantly weekly, and had reply’s pretty much the same day. Very transparent, helpful and great advice. Upon emails we also had p... Ver mais
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Snigdha and Ellis were really helpful throughout the whole process. They kept us updated regularly and were always quick to respond whenever we had questions. The conveyancing portal was also very eas... Ver mais
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After an initial rocky start with the process, I cannot fault Chirag. He was always contactable, kept us updated and generally just very pleasant to deal with. If only all the staff were like Chirag!... Ver mais
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I had a really good experience with the staff here. I worked with Emad and Carlos, and I’m super grateful for their way of streamlining and helping me navigate the process smoothly. Never felt alone i... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Conveyancing law firm that focuses on a bespoke service, putting customer service as the heart of everything it does.
Informações de contacto
Reino Unido
- collective.legal
4,1
Bom
125 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 63% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
An absolutely disgraceful company
An absolutely disgraceful company, avoid at all costs if you don't wish for a horrible experience.
Having enlisted collective legal for a simple house sale no chain no mortgage, the company are now fully ghosting me as they dont know how to remove a name off the land registry. A simple task for a UK based firm. No responses for weeks on end. Will have to charge back and start again. For your own good AVOID!!
11 de junho de 2026
Opinião espontânea
Great company to deal with and was…
Great company to deal with and was always quick to answer any questions I had thankyou
19 de junho de 2026
Opinião espontânea
Should be an option for no stars
Should be allowed to not put any stars! Absolute joke of a company. Holding up both our sale and purchase by not completing the most basic of actions. They say they are doing things and then don't do them, and then do not respond when everyone in the chain, from estate agents, other conveyancers and ourselves try to contact them.
I would be questioning the positive reviews as this is nothing like the level of service we are getting.
We are in the process of reporting them to their regulator/ombudsman. AVOID AT ALL COSTS!!!
19 de junho de 2026
Opinião espontânea
Currently trying to sell and buy…
Currently trying to sell and buy through this company. They are impossible to deal with and impossible to contact. I'm seriously considering finding another solicitor as have no faith in them at all and am worried that my sale and purchase will fall through as nobody else in the chain can contact them either
19 de junho de 2026
Opinião espontânea
Woeful experience
Woeful. Cannot get hold of anyone for over a weeks. Simple house sale is being delayed. Buyer angry, no contact number works. Based abroad so no way to contact them. Can someone please contact me. I have emailed repeatedly over the last few weeks
Edit - got a call following this review today told I would get a call back in 1hr. That was 6 hrs ago.
18 de junho de 2026
Opinião espontânea
Resposta da Collective Legal
Hi,
Thank you for bringing this to our attention, and please accept my sincere apologies for the difficulty you have experienced in getting hold of us.
I am sorry to hear that you have been unable to reach the team and that this has caused concern regarding your house sale. I would like to investigate this matter as a priority and ensure that the appropriate person contacts you as soon as possible.
Could you please provide your full name, property address, and, if available, your file reference number? Once I have these details, I will look into the status of your matter and arrange for a member of the team to contact you directly.
Again, I apologise for the frustration and inconvenience caused, and I look forward to resolving this for you.
Kind regards,
Disorganized, poor communication and zero proactivity
Disorganized, poor communication, and zero proactivity
We were recommended Collective Legal by our estate agent. As first-time sellers, we took the recommendation, but we deeply regret not doing our own research. What started with great customer service and an all-inclusive quote quickly went downhill. We were directed to an onboarding app that offered zero support. We were forced to answer irrelevant, mandatory tick-box questions that later caused issues in our process. Communication was non-existent. We went weeks without updates, wrongly assuming everything was moving smoothly. Because this was an auction sale of a leasehold property, we knew delays could happen, but Collective Legal's handling was terrible. They emailed the management company for two months with no response and never bothered to pick up the phone to chase them or verify the email address. Critical information requests were missed at the start, severely delaying our timeline.
I had to chase them constantly. They would tell me everything was up to date, only to request more information hours later. It was highly disorganized and felt like they simply did not care.
They completely breached their contract with us. We were promised a dedicated conveyancer but dealt with multiple random people. Customer service was non-existent, and there was zero transparency.
I only received daily updates during exchange and completion after launching my third formal complaint, when a staff member named Youssef finally stepped in to help.
Avoid this firm if you want a stress-free sale.
12 de junho de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to leave your feedback.
I am sorry to hear that you were dissatisfied with your experience and that the service you received did not meet your expectations.
We take all feedback seriously and would welcome the opportunity to investigate the concerns you have raised in more detail. In particular, it would be helpful if you could provide your property address or matter reference so that we can review the file thoroughly.
I would also like to clarify that our legal fees are charged on a fixed-fee basis. This means that regardless of how long a transaction takes to complete, our fees do not increase and clients are not charged on an hourly basis.
With regard to the delays you experienced, leasehold transactions can unfortunately be heavily dependent on third parties, including management companies and freeholders. However, I appreciate that this does not diminish the frustration caused when matters do not progress as quickly as expected.
I note your concerns regarding communication, the onboarding process, the handling of information requests, and the continuity of service throughout your transaction. These are matters we would like to investigate further to understand exactly what occurred and whether improvements can be made.
Please contact us directly with your property address or matter reference so that we can conduct a full review and respond to your concerns in detail.
Kind regards,
Collective Legal Team
Good experience
After an initial rocky start with the process, I cannot fault Chirag. He was always contactable, kept us updated and generally just very pleasant to deal with. If only all the staff were like Chirag!
29 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for your feedback. We truly appreciate you taking the time to share your experience.
While we are sorry to hear there was a rocky start to the process, we are delighted that Chirag was able to turn this around for you. We will ensure your kind comments are passed on to him and his manager, as it is always encouraging to recognise team members who provide excellent service and communication throughout a transaction.
We also appreciate your honest feedback regarding the consistency of service, as this is something we are continuously working to improve across all teams.
Thank you again for your support, and we wish you all the best moving forward.
Snigdha and Ellis were really helpful…
Snigdha and Ellis were really helpful throughout the whole process. They kept us updated regularly and were always quick to respond whenever we had questions. The conveyancing portal was also very easy to use and made everything much simpler for us. Overall, it was a smooth experience and we’d definitely recommend them.
26 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
We are delighted to hear that Snigdha and Ellis were able to support you throughout the process and provide regular updates and prompt responses to your questions. It is also great to know that you found the conveyancing portal easy to use and helpful in making the process smoother.
We truly appreciate your recommendation and are pleased that your overall experience was a positive one.
Kind regards,
Collective Legal Team
5 stars
5 stars — Excellent service throughout. Carlos was especially helpful, professional and responsive, always keeping me updated and making the conveyancing process feel straightforward and stress-free. I’d definitely recommend them.
14 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for your wonderful feedback.
We are delighted to hear that you had an excellent experience with us and that Carlos was able to provide helpful, professional, and responsive support throughout your transaction. Keeping clients informed and making the conveyancing process as smooth and stress-free as possible is something we continuously strive for.
Your recommendation is greatly appreciated, and we wish you all the best in your new property.
Kind regards,
Collective Legal Team
We had an excellent experience with…
We had an excellent experience with Collective Legal during our house purchase, and we are very grateful to Samidu and Sanduni for all their support throughout the conveyancing process.
They were professional, responsive, approachable, and always kept us updated at every stage. Buying a property can be stressful, but they made the process much smoother by answering all our questions patiently and guiding us clearly throughout.
Their communication, efficiency, and dedication were greatly appreciated, and they played a big part in helping us complete successfully on our new home.
Thank you again, Samidu and Sanduni, for your outstanding support. We would highly recommend Collective Legal to anyone looking for reliable and professional conveyancing solicitors.
16 de janeiro de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you so much for your kind words and for taking the time to share your experience with Collective Legal.
We are delighted to hear that Samidu and Sanduni were able to provide the level of support, communication, and guidance that helped make your house purchase process smoother and less stressful.
Purchasing a property can often be a complex journey, so it is fantastic to know that their professionalism, responsiveness, and dedication made such a positive impact throughout your transaction.
Your feedback will be shared with both Samidu and Sanduni, and I am sure they will greatly appreciate your recognition of their hard work and commitment.
Congratulations on your new home, and thank you once again for recommending Collective Legal.
Kind regards,
Collective Legal
Incredibly efficient and clear…
Incredibly efficient and clear throughout the process, Ellis and Emad were a massive help.
14 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to leave such a positive review.
We are delighted to hear that Ellis and Emad were able to provide an efficient and clear service throughout your transaction. Providing responsive communication and smooth progression is something we strive for, so it is wonderful to know they made such a positive impact on your experience.
Your feedback will be shared with both Ellis and Emad, who will be very pleased to receive your recognition.
Congratulations once again, and thank you for choosing Collective Legal.
Kind regards,
Collective Legal
Terrible experience
From personal experience I would suggest you avoid this company if you want to sell/purchase a property. They take your money and then completely ignore you, no welcome call or email, nothing! No communication for 4 weeks despite chasing and escalating the issue!
26 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
We are very sorry to hear about your experience and appreciate you taking the time to leave your feedback.
This is certainly not the level of service we aim to provide, particularly in relation to communication and onboarding. We take concerns regarding delays in contact, lack of updates, and escalation handling very seriously.
Unfortunately, we are unable to identify your matter from the information provided within the review. We would therefore appreciate it if you could contact us directly with further details such as your property address or reference number so that we can investigate this matter thoroughly and review what has occurred.
Once we are able to locate the file, we will ensure the concerns raised are reviewed internally and addressed appropriately.
Kind regards,
Collective Legal
Great service
I had a really good experience with the staff here. I worked with Emad and Carlos, and I’m super grateful for their way of streamlining and helping me navigate the process smoothly. Never felt alone in my journey with them!
22 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you so much for your kind review.
We are delighted to hear that you had such a positive experience with Emad and Carlos throughout your transaction. Buying or selling a property can often feel overwhelming, so it is fantastic to know that they were able to guide you through the process smoothly and ensure you always felt supported along the way.
Your comments regarding their communication, support, and efficiency are greatly appreciated and will be shared with both Emad and Carlos.
Thank you once again for choosing Collective Legal, and we wish you all the best moving forward.
Kind regards,
Collective Legal
My house sale
The process thorough out was made very easy and the company was easy to communicate with. The company kept us updated on how the process was going
22 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to leave your review.
We are very pleased to hear that your house sale process was made easy and that you found the team easy to communicate with throughout. Keeping clients informed and updated at every stage is something we place great importance on, so it is wonderful to know this was reflected in your experience with us.
Thank you once again for choosing Collective Legal, and we wish you all the best for the future.
Kind regards,
Collective Legal
Highly recommended
Highly recommended. Dealt with AJ and Shashi. Both very efficient, helpful, professional and a pleasure to deal with.
8 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for your wonderful review and recommendation.
We are delighted to hear that AJ and Shashi provided you with an efficient, professional, and helpful service throughout your transaction. It is fantastic to know that they made the process a positive experience and were a pleasure to deal with.
Your feedback will be shared with both AJ and Shashi, who will greatly appreciate your kind words and recognition.
Thank you once again for choosing Collective Legal, and we wish you all the best moving forward.
Kind regards,
Collective Legal
Do not use!
I had a very disappointing experience with this conveyancing firm as a solo first-time buyer.
After instructing them, I received no meaningful response for nearly a month despite repeated emails and phone calls. It then took around five weeks just to complete initial background and funds checks, which caused unnecessary delay from the outset.
There were also issues with how my Lifetime ISA funds were handled. Despite clearly stating multiple times how much I wanted to withdraw, the firm withdrew the full amount without my consent. In addition, these funds were requested around three weeks before an exchange date had even been agreed, due to the firm not realising the seller’s onward purchase was still progressing. This suggests matters were not being managed or communicated effectively.
The most concerning issue came at the end of the process. The day before completion, I was charged an unexpected £450 + VAT “expedite fee.” I was told this was due to completing before a 120-working-day deadline. They stated that this is an ‘unforeseen circumstance’ and so an additional fee can be charged despite previously being informed by the firm that they were aiming to complete within that timeframe. The deadline was also an 8 month period which I would argue is foreseeable that the sale would complete before exactly 120 working days. When I challenged this, I was eventually given a different explanation—that the fee related to meeting the seller’s solicitor’s newly proposed dates for exchange. At no point was I made aware that agreeing to proposed dates could result in additional charges. Furthermore, it appeared to me that my solicitors were ready before the sellers onward purchase as they took my LISA fund and stated that they are awaiting the sellers onward purchase final legal proceedings. I would also argue that a 5 month completion time is not ‘fast’ given my simple chain.
Given the timing—immediately before completion—I felt I had no realistic option but to pay the fee in order to proceed with the purchase. No mention of these additional fees were stated in my client care letter or initial quote despite being aware of the 120 working day deadline.
Overall, I found the service to be poorly communicated and lacking transparency, particularly around costs. I would strongly advise against using this firm.
30 de abril de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to share your feedback.
We are genuinely sorry for the experience you have described and regret that aspects of the process did not meet your expectations, particularly as a first-time buyer. We understand how important clear communication and transparency are throughout a transaction of this nature.
We would like to address the concerns raised.
In relation to fees, we did reduce the overall costs by £400 as a gesture of goodwill during the course of the transaction.
With regard to costs and quotations, we are only able to provide estimates based on the information available to us at the outset of a matter. Where additional requirements, timelines, or unforeseen circumstances arise during the course of a transaction, these are handled separately as they become known and necessary to progress the matter.
In this instance, the change in completion timing was driven by the other side’s request to expedite the transaction. While we always have the option to decline such requests, in this case it was necessary to proceed in order to meet the agreed position of all parties involved in the chain.
We do appreciate that you were not happy with the additional fee, and this was taken into account within the £400 goodwill reduction already applied.
We are sorry that you feel the service did not meet your expectations on this occasion, and your comments will be used to help us continue improving our communication and process clarity moving forward.
Kind regards,
Collective Legal Team
AJ was very helpful during our property…
AJ was very helpful during our property purchase. We did chase emails constantly weekly, and had reply’s pretty much the same day. Very transparent, helpful and great advice. Upon emails we also had phone calls that had follow up emails for traceability, whilst it did go quiet for a few days/week we managed to move into our property within 3 months of the initial offer acceptance. The turn around time was smooth, and efficient. As for post moving in, we still remain in contact with AJ and have updates through what is happening with our paperwork behind closed doors.
18 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for your kind feedback.
We are delighted to hear that AJ was able to support you throughout your property purchase and that you found the communication transparent, responsive, and helpful. It’s great to know that the regular updates and follow-up calls provided you with clarity and reassurance during the process.
We also appreciate your comments regarding the overall turnaround time and smooth progression to completion within three months. AJ and the wider team will be very pleased to hear your feedback.
We wish you all the best in your new home, and we remain available should you need any further assistance.
Kind regards,
Collective Legal
Gamma exchanged in good time
We dealt with team Gamma who were friendly and always advocated for our interests. Responses to emails were usually received within a day. The Homey dashboard did not always update with the completed information, but I understand that is handled by a separate team.
AJ was our friendly lead, and his associate Shashi was similarly approachable.
The proposed exchange and completion timeline was followed without any delays induced by the solicitors, which is arguably the most important factor in buying a property.
12 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to leave such a thoughtful review.
We are delighted to hear that Team Gamma provided a friendly, supportive, and proactive service throughout your transaction and that AJ and Shashi were approachable and helpful during the process.
It is also fantastic to know that communication was handled efficiently and that the proposed exchange and completion timelines were achieved without solicitor-induced delays, as we understand how important this is during a property transaction.
We also appreciate your feedback regarding the Homey dashboard updates. Feedback like this is extremely valuable to us as we continue working with our wider teams to improve the overall client experience.
Your kind comments will be shared with AJ, Shashi, and the wider Gamma team, who will be very pleased to receive your recognition.
Thank you once again for choosing Collective Legal, and we wish you all the best in your new home.
Kind regards,
Collective Legal
Where where do I start with how bad…
Where where do I start with how bad this experience was? I sold my property last year using Collective and they were a true disaster. I have sold many properties and bought many properties in my life and never have I had such a disjointed experience as this. I'm very sure nobody at this company actually has ever run a conveyancing flat before. It's a travesty - I had to chase up constantly for updates. Whatsapp is also not the platform to use for property transactions.
I have complained to Seth and Dilini on numerous occasions and I have been offered a full refund by the 'owner' of the company called called Hussain (this does not match with SRA site, so I have also complained to them too) in order to not leave this review. I will be leaving this review and I will make sure it stays up. Every time you delete it, I will put it back up and complain to Trustpilot. I have shared my details with them already.
11 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for your feedback.
We are very sorry to hear that you feel dissatisfied with your experience and regret that the service provided did not meet your expectations.
As a growing business, customer feedback carries significant importance to us and genuinely helps shape the way we improve our service. Every review is taken seriously by management, and concerns raised by clients are reviewed carefully as we continue investing in improving communication, processes, and the overall customer experience. Experiences shared by customers have a real impact on our development as a company, which is why we would welcome the opportunity to fully investigate and understand the issues you have raised.
At present, we are unfortunately unable to identify your matter from the information available within the review. As such, we are unable to fully investigate the concerns raised, including the points mentioned regarding communication and the transaction process.
We would therefore appreciate it if you could kindly provide us with further details such as the property address, file reference, or the full name used on the matter so that we can investigate this thoroughly and respond appropriately.
Kind regards,
Collective Legal Team
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